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Review summary
Customers consistently praise the responsive, courteous, and helpful customer service, frequently highlighting proactive communication and smooth handling of requests or issues. The jewelry is frequently described as beautiful, high-quality, well-crafted, and often surpasses expectations. Regular updates and clear communication through email, WhatsApp, and calls are highly valued for keeping customers informed at every stage. Most customers report prompt or faster-than-promised delivery. The competitive or reasonable prices are often highlighted, with many feeling they received excellent value for the quality provided. Customers appreciate the ability to easily personalize and customize jewelry, including bespoke designs and a wide range of options. The website is commonly described as easy to use, informative, and helpful for comparing or configuring jewelry. Additionally, customers are delighted with the beautiful, secure, and thoughtful packaging and presentation of their orders. A few customers mention minor technical issues with the website, and there are isolated cases of delivery delays.
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Verified
From first contact through to delivery was perfect. The communication was spot on, kept up to date right through each stage of the process and the ring arrived well packaged and in perfect condition as you would expect.
The ring itself is absolutely beautiful, I was taken back by it when I first looked at it, my now fiancée fell in love with it instantly, and everyone who has seen it since has commented on how stunning it is so I have definitely won some brownie points as a result of this.
A special mention to Moubin for all the help and communication throughout.
Verified
A very big thank you!
Just a very big thank you for making sure I received the beautiful ring in time for my wife's Birthday! It’s difficult having a birthday just before Christmas and this year was a significant one. I can't tell you how grateful I am for your amazingly responsive customer service (Mobin and colleagues) and the entire experience from going into your Hatton Garden store (thanks Chanisse) to receiving the package. Very well done - I run an ecommerce business so I know how difficult it is to get all of this right. Thank you 🙏
Verified
If I could give more stars I would!
This company and the production has exceeded my expectations. The ring is stunning and more than I could have asked for. The quality and craftsmanship is beautiful. I had numerous conversations with the customer care team who were always super helpful and kind. Always available and responded quickly. I will definitely be returning for future jewellery! Thank you Abelini!
Verified
The most amazing ring at the most competitive price. My exact order couldn't quite be applied due to the unavailability of the stone I had chosen but I am more than happy with it's replacement as it had all the same qualities and was 0.2 carrot bigger all at no extra cost.
It was a Xmas present for my daughter who was so amazed at how beautiful it is. Many thanks ABELINI you are a fabulous company. Happy new year
Verified
Great customisation, fast delivery and 5 star service from customer service!
I liked how I could customise the ring how I wanted and all the design options available. Delivery and service was very fast! When I accidentally made the same order twice due to unusually high traffic on the website where there was a delay in receiving an order confirmation email, even though the payment was successfully completed, Mobin from the customer service team immediately emailed to sort out the problem. Very happy with the quality of the beautiful rings when they arrived and hope to buy a matching wedding ring from Abelini in 2026.
Verified
My experience with Abelini is no short of outstanding. Fantastic company with great customer service. I ordered an engagement ring for my now fiancée on the 28th of November, it was delivered on the 5th of December. I wasn’t planning on proposing until nearer to Christmas, however the ring was so beautiful I couldn’t wait and proposed the following Wednesday. She said yes!! However the ring was just slightly small for her finger. We returned the ring on the 15th of December. A process that takes 8-9 working days days to get redelivered. However it is now the 23rd of December and is due to be delivered today. Due to the time of year we really thought it would be receiving the engagement ring after Christmas. So me and my fiancée are so happy that she gets to put her ring back on and show it off over Christmas. I will definitely be recommending Abelini to family and friends.
Verified
New Ring
I was a bit nervous to order as I’d never heard of Abelini. The ring was a big purchase - I’d saw them on FB ads and they were better quality / more reasonably priced than the high street… I wondered if it was too good to be true? So I did a lot of research and satisfied myself that the company is very legit and read lots of trusted reviews.
I was able to take 0% finance on my ring which was a nice added bonus.
The comms were great from placing the order til it arrived.
Packing was robust and the ring itself is exactly what I wanted and more. Photos do not do it justice.
I would highly recommend this company and will 100% use again in future.
Verified
Incredible buying experience
I really like their designs, they stood out from others as having something a bit different. Prices were very good also in comparison to other companies which is always a bonus. I didn’t have a need to contact customer service as everything went smoothly and their communications were excellent on the whole buying process from beginning to end, so I can’t pass comment on that element. Delivery was spot on accurate, but what particularly stood out was the packaging. I was amazed with what I received. The ring I ordered was stunning but it wasn’t just in a box, it was packaged in a further bigger box which was beautiful in itself. It contained all the information on the ring including a valuation certificate for insurance purposes. For something that is incredibly competitive in price I did not expect all the little extras that came with it. Buying an engagement ring is not something you do every day and I was a bit concerned about buying online, but this company surpassed all expectations.
Verified
Couldn't visit the store in person, Ruth helped me with everything I needed to know about the ring I wanted and video called me to show me examples of what I wanted plus what the packaging the ring box came in which was super helpful.
The ring was perfect when it arrived and best of all my girlfriend said yes! couldn't of done it without all the help from Abelini!
Verified
Top quality! Really happy with engagement ring and earrings I have bought, very nice pieces of jewellery at a fair price. Great customer service I had an email that my order would be a few days later which I appreciated letting me know. Very quick response with the emails back and forth.
Can't really complain at all. Hope it continues I'm sure I will purchase more items in the future.
Verified
Fantastic company to work with. Products are exceptional.
I ordered 2 sample before buying the diamond. The samples were great quality but nothing compared to the real thing. Items arrived when expected. I needed an adjustment to the pendant which they accommodate for a small fee.
I would highly recommend this company for their quality, reliability in giving you what you want, and expertise in their field.
Verified
Without any hesitation …..,,
A vast selection of beautiful jewellery which can also be made to your requirements and taste. Someone is always at the end of the phone to assist and advise.
Delivery is quick and jewellery is presented in a lovely gift box as a matter of course.
Would recommend Abelini without any hesitation.
This is the third time I have ordered from them and was not disappointed.
Verified
Beautiful 20" chain and lab diamond pendant
I had order a 1 ct round lab grown diamond and chain but when it arrived the chain wzs a little short for me so I contacted Customer support and they sourced the most beautiful 20" chain and attached to my new diamond. It looks so nice and the chain looks diamond cut so really catches the light too. Abelini could not of done anymore to help me find my perfect chain and diamond. This is my 2nd time purchasing with them and I can highly recommend them.
Verified
Brilliant Customer Service
From start to finish the order and return (I had to swap a ring that I bought for my wife for Xmas) process was fantastic
The customer service was exceptional making the returns / exchange process fast and extremely efficient
The ring itself was lovely, I just made a mistake on the stone!
Would 100% recommend to anyone
Verified
Bespoke Engagement Ring
I purchased an engagement ring from Abelini but it wasn’t quite what I wanted, after much thought I cancelled the order and started to look elsewhere. I thought I would chance it and ask Abelini about a bespoke ring request and to my surprise they were more than happy to accommodate. I sent off my request with a few images to go along with it and within 2 days they had sent me back a CAD drawing of the custom ring and it was perfect! They got it spot on and even kept the same diamond from my original purchase! The customer service from this company is one of the best I’ve experienced, quick replies and always looking to ensure you are completely satisfied and I don’t think you can find another company that will beat them on price! I would definitely recommend them to anyone
Verified
Fantastic!
Fantastic service, easy to use website, superbly informative, ensuring I had confidence in my choices and the product I received surpassed my highest expectations as I was a little sceptical at first.
I put faith and trust in the reviews and ratings which I wouldn't usually do for such a large purchase.
The choice of mined or lab grown diamonds is also an excellent feature for those looking to make a more ethical choice.
Anyway, I shall be taking the ring to Milan next month where I hope to proudly return with my new fiancee (providing she says yes😀) and she will be wearing a beautifu ring, in a style she loves that compliments the person she is!
The craftsmanship and care that goes into their jewellery is fantastic too!
Thank you to all involved in the personalisation of the final product. I shall be recommending Abelini to others!
Verified
I ordered a ring from Abelini and the overall experience was smooth. The ring arrived as expected and matched the description and images on the website. The quality was in line with what I anticipated, and delivery was within the stated timeframe. No issues with the order process, and everything was straightforward from purchase to delivery.
Verified
I helped my son to decide which engagement ring he wanted for his lady.
Stone size, style and cut.
There were so many quality rings to choose from.
Black friday sales made the prices even better. The prices are great anyway.
The company was very helpful on the phone and put us at ease with our query.
It was a pleasure to order a ring which will mean so much, from Abelini. 😊
Verified
Stunning ring. Ordered 2 samples initially, then did a live chat with the team to discuss a few things before ordering the chosen design. Clear communication throughout and absolutely stunning on arrival. I wouldn't hesitate ordering from here again. Very pleased with my 10 year anniversary gift of an upgraded engagement ring 🫶🏻 (please note on the I have a ring protector on hence the gap between the rings-they generally sit flush)
Verified
Love this brand 😍 I have now purchased two rings from Abelini, one lab 5 diamond ring in rose gold and one platinum lab diamond emerald cut solitaire ring. Both exquisitely made 😍 I love that lab grown diamonds are a whole lot more ethical than natural diamonds, and their website is very well informed as to both kinds. Huge amounts of choice and all very reasonably priced. I would definitely recommend this brand, and will be buying from them in future 👍😍