Smartwatch-straps.co.uk

Reviews:

Hello, Thank you for taking the time to review your experience with our product. We apologize that the strap you received was thinner than expected and prone to absorbing dirt easily. We understand how frustrating this must be for you. Please note that our brand does not sell the original Fitbit straps, and we are a separate entity from the original manufacturer. Unfortunately, we cannot guarantee a replacement or exchange for an original strap. However, we want to assure you that our customer service team will be reaching out to you via email shortly to discuss possible solutions to help resolve this issue. We value your feedback and appreciate your patience as we work to find a suitable solution. The smartwatch-straps.co.uk team!

Hello, Thank you for taking the time to share your feedback about your recent purchase from us. I'm sorry to hear that the strap did not meet your expectations, despite its appearance matching the product pictures. We understand that you were expecting a high-quality product, especially given the same price point as the original Huawei strap. We take all feedback seriously and would like to investigate this matter further. It's possible that there may have been an issue with the specific item you received, and we want to make things right. A representative from our customer service team will be in touch with you via email shortly to discuss how we can remedy the situation and ensure you receive a product that meets our usual standards. Please bear with us as we work to resolve this issue and thank you again for your feedback. The smartwatch-straps.co.uk team!

Hello, Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you've experienced with the titanium strap on your watch. We understand that having only 2 notches on the clasp/buckle can be limiting, and we appreciate your suggestion to add more notches for better adjustability. Our customer service team will be in touch with you shortly via email to discuss this issue further and explore possible solutions to improve the design. We value your input and look forward to finding a solution that meets your needs. The smartwatch-straps.co.uk team!