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Top positive review
19 Aug 2023
Verified review
Extremely pleased with the strap that I ordered from you. It is a genuine, high quality exact replacement for the original. My watch now looks and feels like it was the first day I bought it. Your initial communications were very good confirming order and being dispatched on the same day. You then notified me that it was with Customs soon afterwards. However, it was over a week later before I heard anything, the delivery agent in the UK confirming that they had received it. Their delivery process was communicated frequently and delivered on time. I was becoming concerned during the long gap that occurred. I feel that if I had been advised that the Customs to UK delivery agent could take 7 - 10 days my concerns would have been avoided. That being said, I would have no problem ordering from Watch.co.uk again and highly recommended them to others wanting excellent products.
Hi,
Can you please help me with any information regarding my order from watch.co.uk?
I received an item (watch) returned it but it seems to get stuck somewhere between me and seller.
Return sent over a month ago with shipping/tracking number LO208212284GB
When contacted PayPal they couldn't do anything because apparently watch.co.uk can't issue refund after certain time has passed (disregarding fact that item was stuck with haulier for over a month) and at this moment in time I have neither watch nor money.
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Reviews for watch.co.uk
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21 Jul 2023
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, Thank you for your review. Nice to read that you are satisfied. Looking forward to next time. Regards, Team Watch.co.uk
21 Jul 2023
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, Thank you for your review. Nice to read that you are satisfied. Looking forward to next time. Regards, Team Watch.co.uk
21 Jul 2023
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, Thank you for your review. Nice to read that you are satisfied. Looking forward to next time. Regards, Team Watch.co.uk
16 Jul 2023
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Answer by watch.co.uk
18 Jul 2023
Good afternoon, Thank you for your review. Nice to read that you are satisfied. Looking forward to next time. Regards, Team Watch.co.uk
14 Jul 2023
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Answer by watch.co.uk
18 Jul 2023
Good afternoon, Thank you for your review. Nice to read that you are satisfied. Looking forward to next time. Regards, Team Watch.co.uk
5 Jul 2023
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Answer by watch.co.uk
5 Jul 2023
Thank you for your positive review!
Enjoy your purchase Regards, Team Watch.co.uk
27 Jun 2023
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Answer by watch.co.uk
27 Jun 2023
Thank you very much for the great review :)
We hope to see you soon again on our website.
Have a nice day,
Team Watch.co.uk
26 Jun 2023
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Answer by watch.co.uk
27 Jun 2023
Good morning, thank you for your review!
Have a nice day,
Team Watch.co.uk
25 Jun 2023
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Answer by watch.co.uk
27 Jun 2023
Thank you so much for the amazing feedback! :)
Kind regards,
Team Watch.co.uk
22 Jun 2023
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Answer by watch.co.uk
27 Jun 2023
Thank you so much for the amazing feedback! :)
Kind regards,
Team Watch.co.uk
15 Jun 2023
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Answer by watch.co.uk
16 Jun 2023
Good afternoon, thank you so much for your amazing review! :)
It is a pleasure for us to see you satisfied with our service.
Have a nice day,
Team Watch.co.uk
13 Jun 2023
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Answer by watch.co.uk
14 Jun 2023
Thank you for your positive review
We hope you will enjoy your purchase
Kind regards, Team Watch.co.uk
12 May 2023
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Answer by watch.co.uk
15 May 2023
Thank you for your positive review!
We hope you will enjoy your purchase
Regards, Team Watch.co.uk
23 May 2023
Verified review
Very poor Brexit excuse
Hi,
Can you please help me with any information regarding my order from watch.co.uk?
I received an item (watch) returned it but it seems to get stuck somewhere between me and seller.
Return sent over a month ago with shipping/tracking number LO208212284GB
When contacted PayPal they couldn't do anything because apparently watch.co.uk can't issue refund after certain time has passed (disregarding fact that item was stuck with haulier for over a month) and at this moment in time I have neither watch nor money.
Report review
Answer by watch.co.uk
24 May 2023
Good afternoon,
Thank you for your review.
We are sorry to hear that your return shipment has not yet reached us, we are happy to see how we can solve this for you in the best possible way! we will therefore contact you via email. Kind Regards, Team Watch.co.uk
The watch strap is very good. The delivery time was long. I purchased a strap for my TW Steel watch at the same time and from the same country on Sunday 9th July. TW was free delivery and included the tool to replace the strap. The strap from TW was delivered on Tuesday the 11th. However the strap from Watch.co.uk cost me £5.70 delivery and the tool £1.73. The strap was delivered on the 17th, therfore doubtful I would buy from Watch.co.uk again.
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Answer by watch.co.uk
18 Jul 2023
Dear Keith,
Thank you for your review. We are happy to hear that you like the band. If you have any doubts about placing an order for the next time, you can always contact us in advance. Then we are happy to look with you at the best and fastest shipping option :) Regards, Team Watch.co.uk
17 May 2023
Verified review
Parcel could have been lost
The watches are lovely, well packaged, but we almost did not receive them. Such a high value item should have been sent signed for? The courier had the wrong address, and they dropped it off at some flats across the road, we had to contact the building manager who fortunately recognised the post boxes on the photo, and we could go retrieve the parcel.
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Answer by watch.co.uk
17 May 2023
Good afternoon,
Thank you for your review!
We are sorry to hear that it turned out this way, this is obviously not the intention! we are glad that you have received the package. If there is anything else we can do for you, please do not hesitate to contact our customer service. Kind regards, Team Watch.co.uk
25 Oct 2023
Verified review
They quoted unrealistic delivery times then didn't deliver or communicate. Thought there were a scam. They did eventually communicate an then did deliver the correct order by DHL and I am very happy. But they created unnecessary stress due to lack of communication and long delivery delay.
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Answer by watch.co.uk
26 Oct 2023
Good afternoon Simon, thank you for the review.
We are sorry again for the inconvenience, as I see you were in touch with us by email.
One of the product you ordered required a transit from our supplier, which caused a delay with the shipping of the full order.
We are glad to hear you finally received the watches.
Kind regards,
Team Watch.co.uk
9 Aug 2023
Verified review
Delivery took longer than predicted. Paid for 3-5 days, took 7. Came from the Netherlands.
Not sure the strap is genuine Victorinox, it has the logo on the fastener, but previous ones said they were genuine on the inside of the strap, but it’s leather, looks ok and does the job.
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Answer by watch.co.uk
10 Aug 2023
Good afternoon,
Thank you for your positive review! We apologize that the package took longer than expected. The strap is 100% original from the Victorinox brand, if you have any further questions about this, please do not hesitate to contact us! Kind Regards, Team Watch.co.uk
21 Oct 2023
Verified review
Seiko notified me to let me know the style of strap was not available in their stock. What looked identical at Watch.co.uk is very slightly different, metal clasp not the same and is wider in comparison. It was a bit tricky to fit (using the correct tool) but fits; with patience.
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Answer by watch.co.uk
23 Oct 2023
Good day,
Thank you for your review. We are happy to hear that we were finally able to attach the strap to your watch. We hope you like it. If you have any further questions, please let us know.
Kind Regards, Team Watch.co.uk
21 Jul 2023
Verified review
I was under the impression that as a website registered in the UK, the parts would be sourced from the UK but this was not the case and I feel that the website was misleading as it was not clear that the parts would be sourced from outside the UK
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, Thank you for your review.
We are very sorry that you did not know that we are a company in the Netherlands. This is clearly stated on the website. We hope you enjoy your purchase, if you have any questions please do not hesitate to contact us! Regards, Team Watch.co.uk
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