watch.co.ukReviews

: 2,972ExcellentCertified

Details
Contact
Contact
Holland Watch Group B.V.
Willebrordusstraat 16
3037TR Rotterdam
Netherlands
Authorised representative
Dhr. M. Diephuis

Reviews for watch.co.uk

4.78/5.00
Excellent
How is the rating calculated?

1,300 reviews in the last 12 months

86 %
9 %
2 %
1 %
1 %
2,972 total reviews

What other customers say about their experience with watch.co.uk

9 days ago
Very expensive postage for a watch strap that didn't even come with fixing pins and took 5 days to arrive
 under review|
 Answer by watch.co.uk
6 days ago
Good morning: Thank you very much for your feedback. Your order was placed last 25th july and parcel delivered last 30th july. In five working days. Wwill contact you, in order to find out sdome more details. If you have any other questions, please answer our email. Have a nice day!
16 days ago
Deliberately chose a watch strap that DID NOT have the description WITHOUT BUCKLE assuming in which case it would have one, only to find I have NO buckle when the item arrived
 Verified review|
16 days ago
Delivery was too expensive
 Verified review|
5 months ago
Delivery was rapid. However, for the straps they sell, it would be far more useful to advise the length of a strap rather than just suggested wrist sizes.
 Verified review|
6 months ago
Delivery was good, and tool was easy to use. However £40 for a watch strap is alot of money when the leather used is goats leather and not traditional cow leather.
 under review|
 Answer by watch.co.uk
6 months ago
Good morning: Thank you very much for your feedback. We really sorry that you found unacceptable the price, but of course the quality and service for this product is what matters, hope we can see you back soon. Have a nice day! your watch.co.uk team!
6 months ago
Delivery slow.
 under review|
 Answer by watch.co.uk
6 months ago
Good morning: Thank you evry much for your feedback. We really sorry that you had the feeling that the delivery service was slow, due it took four working days the parcel to be delivered. Hope we can see you back soon in our website again. Have a nice day!. Your watch.co.uk team!!
6 months ago
Delivery was prompt but given I only bought a watch strap it was very, very expensive. No options but to use courier delivery. Costs would be much less for ordinary postage.
 Verified review|
6 months ago
Took quite a while to arrive via the postal system.
 under review|
 Answer by watch.co.uk
6 months ago
Good morning: Thank you very much for your feedback. The parcel was delivered in four working days, as our website advice online for the delivery with the service courier options chosen. Hope you will come back to our website, with a new order. Have a nice day Your watch.co.uk team
6 months ago
Ordered strap for my skargen watch as recommended by you and it didn't fit
 under review|
 Answer by watch.co.uk
6 months ago
Good morning: Thank you very much for your feedback. We saw that you have already returned the wrong strap with our free return label. As soon as we recieve the product back, we will carefully check it out, and provide you with a suitable strap for your watch. Your watch.co.uk team
7 months ago
Despite watch number being quoted the strap did not fit the watch. The picture did look like the correct style but the strap was too small. I have returned and asked for refund. The quality of strap was good as was the service.
 under review|
 Answer by watch.co.uk
7 months ago
Good morning: Thank you very much for your feedback. As soon as we recieve the strap back, we will carefully check it out, in order to find out the issue, we will refund your order, or if you would like, exchange it for a suitable strap for your watch model. Have a nice day Your watch.co.uk team
7 months ago
I thought from how you advertised the watch strap it would be a replacement DD, it just a brown leather strap which I could have purchased anywhere much cheaper
 under review|
 Answer by watch.co.uk
7 months ago
Good morning: Thank you very much for your increible feedback, the strap purcahsed is danish design brand, in case it is not what you expect, you can always returned for free, and we will refund your payment. Best regards, Service Team Watch.co.uk
8 months ago
Super fast delivery but unfortunately the watch strap wasn't what I expected. I returned the strap with all the relevant labels and I have not received a refund. I have tried contacting watch.co.uk and my calls are not taken and emails are returned. UPDATE. Watch have refunded the full amount on th 19th December. Shame the customer service is poor as I don't think I would use again.
 Verified review|
 Answer by watch.co.uk
8 months ago
Good morning: Thank you very much for your feedback. A refund was already done last 19th december, please be so very kind to check out your bank account details. We will inform you further via email. Have a nice day Your watch.co.uk team
8 months ago
Received email saying strap had been delivered and signed for but I hadn't taken delivery. Queried non delivery with Customer services, they sent email confirming it had been delivered and signed for - but not where it was I had to trace it on courier website myself. I feel Watch co uk should have been more helpful.
 Verified review|
8 months ago
Delivery period was longer than stated
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 Answer by watch.co.uk
8 months ago
Good morning: Thank you very much for your feedback. The delivery was done in a period of four working days, the priod that we advice in our website. We really serry if it is was too long for you. We hope to see you back soon. Have a nice day
9 months ago
It took 6 days to arrive, not the quoted 3. The instructions were for a spring loaded, not screwed fitting. There were no screw holes so it took 40 minutes to YouTube instructions, find needle, make holes and fit. Thus done strap looks good and feels comfortable. Difficult to justify the £30+ cost though.
 Verified review|
 Answer by watch.co.uk
9 months ago
Good morning: Thank you very much for your feedback. We really sorry for all these inconveniences. Quite probably you ordered the wrong strap for your watch model, but we did not have any communication with you via email. Hopefully the problem is solved by now. In case we could help you out further, please email us. Have a nice day. Your watch.co.uk!
9 months ago
The instructions on the letter explaining how to change the strap are not clear at all .
 Verified review|
 Answer by watch.co.uk
9 months ago
Good morning: Thank you very much for your review. We really sorry that you found difficult to understand the instructions, if they are not clear enough for you, please check our video online: https://www.watch.co.uk/change-watch-strap/ Have a nice day! Your watch.co.uk!!
10 months ago
Ordered product was not same as shown and looks fake. Also the product was scratched bad and easily visible wonder how come it was missed by packaging team. Seems like it was an attempt to push the product to customer.
 Verified review|
 Answer by watch.co.uk
9 months ago
Good morning: Thank you very much for your feedback. We really sorry for this mistake. As I can see, you have alkready downloaded the free return label. As soon as we receive the parcel back, we will check the item for you. Have a nice day!
10 months ago
Delivery was within the specified 3-5 working days. Only bad thing was the information given for tracking and the time between purchase and delivery. Need to update more often or change how they go about it
 under review|
 Answer by watch.co.uk
10 months ago
Thank you very much for your feedback and your remark regarding our delivery period. I can see, that your parcel was delivered in four working days. Thanks and enjoy your purchase. Best regards, Service Team Watch.co.uk
11 months ago
1st class delivery fee, but 3rd class delivery. Why should it take 6 days?
 Verified review|
 Answer by watch.co.uk
11 months ago
Dear sir, madam, We are sorry the shipment took longer than normal. We are depending on the postal carrier ont the delivery and unfortuately there also delays can occur. Apologies for this inconvenience. Service team HWG
11 months ago
I thought I'd found a reasonably priced Swatch strap at £13. only when I went to put the order through, did I find that the delivery to be collected in store (which was the cheaper option) was £7 Pretty steep by comparison. No wonder they only charged £13 for the strap. Also I signed up for a 5 discount which is low, to find that I couldn't use it on a strap Rubbish really
 under review|
 Answer by watch.co.uk
11 months ago
Dear sir, madam, Our delivery prices are priced average, considering the goods have to be sent from the Netherlands. Also, all discount code work on all our sites. If you inform us of the given discount code, we will check it and give you the 5 euro discount in retrospect. Kind regards, Service team Watch.co.uk