watch.co.ukReviews

: 3,786ExcellentCertified

Details
Contact
Contact
Holland Watch Group B.V.
Willebrordusstraat 16
3037TR Rotterdam
Netherlands
Authorised representative
Dhr. M. Diephuis

Reviews for watch.co.uk

4.81/5.00
Excellent
How is the rating calculated?

1,389 reviews in the last 12 months

89 %
8 %
2 %
1 %
1 %
3,786 total reviews

What other customers say about their experience with watch.co.uk

(23)
1 month ago
I specifically bought from this Web site because they say they offer free returns. This is now not true; thanks to brexit they no longer offer free returns. Please note this before you buy! (otherwise items arrived in good time and were of good quality).
 Verified review|
1 month ago
Great service all round, only complaint is that the item was delivered within 5 days despite paying extra for next day delivery.
 Verified review|
Answer by watch.co.uk
1 month ago
Dear sir, madam, Thank you for the positive review to all our services, specially to our fast delivery service and quality product. We hope you enjoy your purchase. Kind regards, Your Service team Watch.co.uk !
3 months ago
Ordered an expensive strap for my Mondaine twice. Both times sent wrong strap. Not impressed. CS ok. Delivery good.
 Verified review|
Answer by watch.co.uk
3 months ago
Good afternoon: Thank you very much for your feedback. WE will contact you via email to check the issue. Our apologize for this inconvenience. We will solve it as soon as possible for you. Have a nice day!. Your watch.co.uk service team!
3 months ago
I bought two items (watch strap and small tool)totaling £17.80 but my final bill was £26.65 for items weighing very little. With a website named watch.co.uk I was unaware it would be shipped expensively from Holland.
 Verified review|
3 months ago
Disappointed not to receive the strap pins that go with the strap. I’ve now got to go to a local jewellers to obtain them
 Under review|
Answer by watch.co.uk
3 months ago
Good morning: Thank you very much for your feedback. Unfortunately, this strap is sold without these pieces. That information is also visible in our website. We really sorry for the inconvenience, and in case you did not get the pins, we will provide them to you for free. Your watch.co.uk customer service team!
3 months ago
When I brought my replacement watch strap a tool was suggested to buy to change it. I did and when it was delivered it was not the correct tool to use to change my watch strap.
 Verified review|
Answer by watch.co.uk
3 months ago
Good morning: Thank you very much for your feedback. Indeed the tool purchased will not help you with the strap model chosen. We would like at this point, to refund the amount paid for it. You will receive a credit. Thank you very much and we hope to see you soon. Your watch.co.uk service team!
3 months ago
Unfortunately I cant actually fit my new watch strap because the pushpins are too difficult to remove from the original watch even with a v small screwdriver.
 Verified review|
Answer by watch.co.uk
3 months ago
Dear sir, madam, Thank you for the review. We sorry to hear that it is difficult to remove your pushpins from your watch, maybe some help at a watchmaker, could be a good solution?. We hope that you enjoy your purchase afterwards. Kind regards, Your Service team Watch.co.uk !
3 months ago
Delivery charge over priced
 Verified review|
Answer by watch.co.uk
3 months ago
Dear sir, madam, Thank you for the positive review to all our services, we really sorry about the perception of high delivery prices, are the standart ones on the market. We hope you enjoy your purchase. Kind regards, Your Service team Watch.co.uk !
5 months ago
Item received. Instructions wrong. Strap fastened with screws no tool provided by you. Video on order for attaching strap did not apply to a strap fitted with screws. Had to take to jewellers to be fitted at added cost.
 Verified review|
Answer by watch.co.uk
5 months ago
Good morning: Thank you very much for your feedback.Indeed, the strap is mounted with screws, we would like to apologize for this inconvenience. We are working on new information online, will be visible as soon as possible. Have a nice day! Your watch.co.uk team!
5 months ago
Video showing how easy it was to replace the strap was very misleading. It was for a different kind of fixing. I had to take the strap/watch to a local jeweller who had great difficulty lining up the metal and leather. it had taken two people to install the new strap. Also, the pins sent with the strap were 1 millimetre too long
 Verified review|
Answer by watch.co.uk
5 months ago
Good morning: Thank you very much for your feedback. We really sorry for this bad experience in our website. We are working in updating all the instructions videos, and we will upload th e one related to your strap especifications as soon as possible. Once again, our apologize for the inconvenience. Have a nice day!
6 months ago
Invoice did not match quoted price. Fortunately the money taken from my account was correct! Product very good
 Verified review|
Answer by watch.co.uk
6 months ago
Good morning: Thank you very much for your review. We will contact you, in order to get all the information, but quite probably the invoice has different prices, due is sent in Euros and Pounds. Have a nice day!
6 months ago
My new strap arrived with no instructions and a fitting tool which immediately bent. I am unable to fit the new strap/wear my watch.
 Verified review|
6 months ago
Abc
 Verified review|
Answer by watch.co.uk
6 months ago
Dear sir, madam, Thank you for the positive review. We hope you enjoy your purchase. Kind regards, Service team Watch.co.uk
6 months ago
Very expensive postage for a watch strap that didn't even come with fixing pins and took 5 days to arrive
 Verified review|
Answer by watch.co.uk
6 months ago
Good morning: Thank you very much for your feedback. Your order was placed last 25th july and parcel delivered last 30th july. In five working days. Wwill contact you, in order to find out sdome more details. If you have any other questions, please answer our email. Have a nice day!
7 months ago
Deliberately chose a watch strap that DID NOT have the description WITHOUT BUCKLE assuming in which case it would have one, only to find I have NO buckle when the item arrived
 Verified review|
7 months ago
Delivery was too expensive
 Verified review|
1 year ago
Delivery was rapid. However, for the straps they sell, it would be far more useful to advise the length of a strap rather than just suggested wrist sizes.
 Verified review|
1 year ago
Delivery was good, and tool was easy to use. However £40 for a watch strap is alot of money when the leather used is goats leather and not traditional cow leather.
 Verified review|
Answer by watch.co.uk
1 year ago
Good morning: Thank you very much for your feedback. We really sorry that you found unacceptable the price, but of course the quality and service for this product is what matters, hope we can see you back soon. Have a nice day! your watch.co.uk team!
1 year ago
Delivery slow.
 Verified review|
Answer by watch.co.uk
1 year ago
Good morning: Thank you evry much for your feedback. We really sorry that you had the feeling that the delivery service was slow, due it took four working days the parcel to be delivered. Hope we can see you back soon in our website again. Have a nice day!. Your watch.co.uk team!!
1 year ago
Delivery was prompt but given I only bought a watch strap it was very, very expensive. No options but to use courier delivery. Costs would be much less for ordinary postage.
 Verified review|