watch.co.ukReviews

Very expensive postage for a watch strap that didn't even come with fixing pins and took 5 days to arrive

Deliberately chose a watch strap that DID NOT have the description WITHOUT BUCKLE assuming in which case it would have one, only to find I have NO buckle when the item arrived

Delivery was too expensive

Delivery was rapid. However, for the straps they sell, it would be far more useful to advise the length of a strap rather than just suggested wrist sizes.

Delivery was good, and tool was easy to use. However £40 for a watch strap is alot of money when the leather used is goats leather and not traditional cow leather.

Delivery slow.

Delivery was prompt but given I only bought a watch strap it was very, very expensive. No options but to use courier delivery. Costs would be much less for ordinary postage.

Took quite a while to arrive via the postal system.

Ordered strap for my skargen watch as recommended by you and it didn't fit

Despite watch number being quoted the strap did not fit the watch. The picture did look like the correct style but the strap was too small. I have returned and asked for refund. The quality of strap was good as was the service.

I thought from how you advertised the watch strap it would be a replacement DD, it just a brown leather strap which I could have purchased anywhere much cheaper

Super fast delivery but unfortunately the watch strap wasn't what I expected. I returned the strap with all the relevant labels and I have not received a refund. I have tried contacting watch.co.uk and my calls are not taken and emails are returned. UPDATE. Watch have refunded the full amount on th 19th December. Shame the customer service is poor as I don't think I would use again.

Received email saying strap had been delivered and signed for but I hadn't taken delivery. Queried non delivery with Customer services, they sent email confirming it had been delivered and signed for - but not where it was I had to trace it on courier website myself. I feel Watch co uk should have been more helpful.

Delivery period was longer than stated

It took 6 days to arrive, not the quoted 3. The instructions were for a spring loaded, not screwed fitting. There were no screw holes so it took 40 minutes to YouTube instructions, find needle, make holes and fit. Thus done strap looks good and feels comfortable. Difficult to justify the £30+ cost though.

The instructions on the letter explaining how to change the strap are not clear at all .

Ordered product was not same as shown and looks fake. Also the product was scratched bad and easily visible wonder how come it was missed by packaging team. Seems like it was an attempt to push the product to customer.

Delivery was within the specified 3-5 working days. Only bad thing was the information given for tracking and the time between purchase and delivery. Need to update more often or change how they go about it

1st class delivery fee, but 3rd class delivery. Why should it take 6 days?

I thought I'd found a reasonably priced Swatch strap at £13. only when I went to put the order through, did I find that the delivery to be collected in store (which was the cheaper option) was £7 Pretty steep by comparison. No wonder they only charged £13 for the strap. Also I signed up for a 5 discount which is low, to find that I couldn't use it on a strap Rubbish really