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FutureShop.co.uk
Reviews:

1,501 reviews in the last 12 months18,177 total reviews  

4.92
Excellent

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Most relevant positive review

18 Jan 2024
 Verified review
Ordered Three AudioQuest Forest 48G HDMI Cables two 2 Meters and one 1 Meter on 7/1/24 Sun 7pm arrived 9/1/24 Tuesday at MD by Royal Mail. They were securely packages inside official AudioQuest Boxes and arrived undamaged. While futureshop weren't the cheapest (not a lot in it) others never showed the official packaging in their sales info and I was concerned you may not receive genuine AudioQuest Cables. I have used True HQ Ultra High Speed 2.1 & Clearer Audio Copper Line 2.1 HDMI Cables and as another reviewer said on a rival site if your not coming from Budged Cables the improvements aren't massive but they are there. I would say picture for me has improved the most with sharpness while sound is a little better defined in the high range! I would use futureshop again for my cable very pleased

Most relevant negative review

22 Apr 2024
 Verified review
Nothing like receiving an opportunity to review a product that hasn’t even been delivered yet! Poor communication and no idea when I will get my cables…. Comment since writing review above: I’m always impressed by companies that take the time to read and respond to reviews such as in this case. Although not entirely happy with the wait I appreciate it is out of Futureshops control
MC
Mike C.
Bedford
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Reviews for FutureShop.co.uk

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JA
Jeremy A.
Hampshire
26 Jul 2023
 Verified review
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Answer by FutureShop.co.uk
26 Jul 2023
Thank you for your 5-star review of Future Shop! We are so glad that you had a great experience with us. We hope you continue to shop with us in the future!
26 Jul 2023
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Answer by FutureShop.co.uk
26 Jul 2023
Hi Karl, Thank you for the five-star review of Future Shop! We are so pleased that you enjoyed your experience with us and appreciate your feedback.
26 Jul 2023
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Answer by FutureShop.co.uk
26 Jul 2023
Thank you for your 5-star rating! We are delighted to hear that you had a great experience with Future Shop. We look forward to serving you again in the future.
26 Jul 2023
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Answer by FutureShop.co.uk
26 Jul 2023
Thank you very much for your 5 star review! We are grateful for your support and we hope to keep providing you with exceptional service.
22 Jul 2023
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Answer by FutureShop.co.uk
24 Jul 2023
Thank you so much for the five-star rating! We're so glad you had a great experience with us at Future Shop. We appreciate your business and hope to serve you again soon!
19 Jul 2023
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Answer by FutureShop.co.uk
20 Jul 2023
Thank you for taking the time to give us a five-star review! We appreciate your positive feedback and are so glad you chose Future Shop for your shopping needs. We look forward to helping you again soon!
19 Jul 2023
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Answer by FutureShop.co.uk
20 Jul 2023
Thank you for the five-star review! We appreciate your support and value your opinion.
19 Jul 2023
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Answer by FutureShop.co.uk
20 Jul 2023
Hi Imtiaz, Thank you for giving us a 5 star rating! We're so glad to know that you had a great experience at Future Shop and we look forward to serving you again soon.
19 Jul 2023
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Answer by FutureShop.co.uk
20 Jul 2023
Hi Derek, Thank you for your 5 star review! We're thrilled to hear that you had a great experience with us at Future Shop. We hope to serve you again soon!
19 Jul 2023
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Answer by FutureShop.co.uk
19 Jul 2023
We are so pleased to hear that you have had a great experience with us. We look forward to helping you again in the future. Thank you for your 5-star review of Future Shop!
18 Jul 2023
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Answer by FutureShop.co.uk
19 Jul 2023
Thank you for your 5 star rating! We are so pleased that you had a great experience shopping with us at Future Shop and we hope to see you again soon!
17 Dec 2023
 Verified review
Be more open and transparent about your true stockng levels rather than just trying to get my money upfront knowing that you can't fulfil my order immediately and then expecting me to wait a month. In this day and age customers have multiple different ways/options to source items quickly. You defintely need to do better.
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Answer by FutureShop.co.uk
29 Dec 2023
Hi Alexander, Thank you for taking the time to provide your honest feedback. We sincerely apologise if our stock-level representation has caused any inconvenience or disappointment. We never intend to mislead our customers or create an expectation we cannot meet. Thank you again, Alexander, for bringing this to our attention. Your feedback helps us grow and improve.
2 Nov 2023
 Verified review

No Stock - Frustration

Excellent company, with excellent staff. Unfortunately I have had to take a couple of stars away due to products advertised being out of stock, and only being notified after completing the purchase process. The staff are very good at communicating alternatives, however it can be frustrating.
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Answer by FutureShop.co.uk
2 Nov 2023
Good afternoon, Thank you so much for letting us know about your recent experience. We were very sorry to hear about the problems you experienced obtaining the items that you needed. We very much appreciate the frustration that this caused at the time. We have contacted you in more detail on the email details on your order. We will do everything we can to assist you in the future. With kindest regards, Future Shop.
20 Oct 2023
 Verified review

Goods not in stock, but company made the effort to help me!

Goods were unfortunately not in stock, but company phoned to confirmthat a loan pair of cables would be sent to me untill the required pair had been made! I await the loan cables!! Regards Jeffrey Peters
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13 Oct 2023
 Verified review
Website gives the impression that the item is in stock and delivery option of a next working day supports that impression when in fact the item is in order from the supplier and has still not arrived
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Answer by FutureShop.co.uk
16 Oct 2023
Dear Michael, Thank you very much for sharing your experience with us, We have written to you with more details and we will do everything we can to expedite your order, We are so sorry that your order has been delayed. Thank you for your understanding, Kindest regards, Future Shop
15 Feb 2024
 Verified review
No updates on order since 2 weeks and the site even gives the status as completed !?
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Answer by FutureShop.co.uk
16 Feb 2024
Dear Raj, Thank you for your message via trusted shops, and for your order it is very much appreciated. I can confirm that your order was despatched to you on the 1st of February 2024, by your chosen shipping method, Royal Mail. At the time of despatch our logistics team would have emailed you the tracking details. Here is the tracking link for you, https://www.royalmail.com/track-your-item#/tracking-results/RL977000094GB you will see that the order has been presented to your country's customs authorities today 16th February 2024. We would expect you to have your order very soon, If we can be of further help please let us know via servicedesk@futureshop.co.uk Kindest regards, Future Shop
2 Nov 2023
 Verified review

I didn’t request spam questionaires

I didn’t request spam questionnaires or authorise you sending them to me.
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Answer by FutureShop.co.uk
3 Nov 2023
Good afternoon, David. We wanted to thank you for your order and for taking the time to update your comments on Trusted Shops. We have updated the preferences on your customer details so that you are no longer contacted by customer service or other requests to update your experiences. We are so sorry that this was unwelcome, and remain at your service, With kindest regards, FutureShop.
1 Jan 2024
 Verified review
Quick response... Please...
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Answer by FutureShop.co.uk
2 Jan 2024
Dear Benny, Thank you for your message via Trusted Shops, It was received during a Bank Holiday weekend here, and we have returned to work today. I understand that we have been updating you via WhatsApp, Your order has been placed for you, to your specifications. The order is being produced for you by WireWorld and will then be burned in for you by us before we send it to you. If you need further help or assistance please let us know, We are always happy to help, Thanks again for the order. With kindest regards, Future Shop.
MR
Michael R.
Coventry
15 Nov 2023
 Verified review
Better communication
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Answer by FutureShop.co.uk
18 Dec 2023
Hi Michael, Thank you for taking the time to provide your feedback, and we appreciate your honest rating. We apologise if our communication fell short of your expectations. Your feedback is crucial in helping us improve, and we are committed to enhancing our communication processes. If you have specific details or suggestions on how we can better communicate, please feel free to share them with us at servicedesk@futureshop.co.uk
7 Dec 2023
 Verified review
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Answer by FutureShop.co.uk
18 Dec 2023
Hi Ian, Thank you for taking the time to provide us with a 3-star rating. We appreciate your feedback, and your satisfaction is important to us. If there are specific areas where we fell short of your expectations or if there's an issue that requires resolution, please don't hesitate to contact our service desk at servicedesk@futureshop.co.uk. We value your input and are committed to addressing any concerns you may have.