FutureShop.co.uk- Logo - reviews

FutureShop.co.uk
Reviews:

1,421 reviews in the last 12 months17,698 total reviews  

4.92
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: 24 Oct 2013
The Trustmark indicates trustworthy online retailers.
FutureShop.co.uk fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

18 Jan 2024
 Verified review
Ordered Three AudioQuest Forest 48G HDMI Cables two 2 Meters and one 1 Meter on 7/1/24 Sun 7pm arrived 9/1/24 Tuesday at MD by Royal Mail. They were securely packages inside official AudioQuest Boxes and arrived undamaged. While futureshop weren't the cheapest (not a lot in it) others never showed the official packaging in their sales info and I was concerned you may not receive genuine AudioQuest Cables. I have used True HQ Ultra High Speed 2.1 & Clearer Audio Copper Line 2.1 HDMI Cables and as another reviewer said on a rival site if your not coming from Budged Cables the improvements aren't massive but they are there. I would say picture for me has improved the most with sharpness while sound is a little better defined in the high range! I would use futureshop again for my cable very pleased

Top negative review

9 Jun 2023
 Verified review
Listing for the Tellurium Q Ultra Black interconnects showed that they dispatch within 24 hours. After placing order I was told that they are a special order and would be sent between 7-10 days. This should have been shown on the listing. Have purchased from Future Shop (usually Ultra Black Tellurium Q cable which was always in stock) in the past and found them to be reliable but felt let down on this occasion.
RH
Robert H.
Leicester
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for FutureShop.co.uk

 Sort by  
Relevance
(60)
Reset
28 Feb 2024
 Verified review
Compared to the majority of large online retailers futureshop has a degree of specialist knowledge that is refreshingly welcome from staff who are also very involved and interested in your purchase without being patronising. They also carry a large range of quality hifi brands but of course cannot give you a personal audition of the product you wish to purchase. For this you need a local hifi dealer which for some of us are increasingly unavailable.
Report review
Answer by FutureShop.co.uk
1 Mar 2024
Hi Neil, It's wonderful to hear that you appreciate the specialist knowledge and genuine interest our staff bring to each interaction. We understand the importance of having knowledgeable guidance when making purchasing decisions, especially in areas like high-fidelity audio where personal auditioning is typically preferred. While we may not be able to offer in-person auditions, we strive to provide as much information and assistance as possible to help you make informed choices.
14 Mar 2024
 Verified review
It is great related to the time for delivery. However, the speaker cable delivered is not fully matching the description. Ordered spade plugs. Delivered banana plugs.
Report review
JS
Jake S.
London
28 Feb 2024
 Verified review
Refund options could be clearer. Nothing on the printed enclosed label
Report review
Answer by FutureShop.co.uk
1 Mar 2024
Hi Jacob, Thank you for bringing this to our attention. We apologise for any confusion regarding our refund options and will definitely look into making them clearer. Your feedback is valuable to us, and we want to ensure that our customers have a seamless shopping experience.
4 Mar 2024
 Verified review
Great advice but then didn't ship the order.
Report review
12 days ago
 Verified review
Excellent service
Report review
Answer by FutureShop.co.uk
8 days ago
Thank you for the positive review! At Future Shop, we strive to provide excellent service to all our customers.
14 Mar 2024
 Verified review
Report review
Answer by FutureShop.co.uk
14 Mar 2024
Thank you for your review of Future Shop! We're glad to hear that you had a positive experience with us and gave us 4 stars. We strive to provide top-notch products and services to our customers.
23 Feb 2024
 Verified review

Good shop!

Very prompt & helpful when answering questions. Wide range of products & competitive prices Quick despatches. Good to buy from.
Report review
Answer by FutureShop.co.uk
25 Feb 2024
Hi Steve, Thank you for your glowing review! We're thrilled to hear that you found our service prompt, our product range satisfactory, and our prices competitive. We strive to provide excellent customer service, so it's fantastic to know that you had a positive experience with us.
24 Feb 2024
 Verified review
Report review
Answer by FutureShop.co.uk
25 Feb 2024
Thank you for your feedback! We're glad to hear that you had a positive experience overall. If there's anything we can do to make your experience even better next time, please let us know.
22 Feb 2024
 Verified review
Report review
Answer by FutureShop.co.uk
25 Feb 2024
Hi Clive, We're thrilled to hear that your order arrived promptly! Our team works hard to ensure timely deliveries, and we're delighted that you had a positive experience.
17 Feb 2024
 Verified review
Report review
Answer by FutureShop.co.uk
22 Feb 2024
Thank you for your rating and feedback! We're glad to hear that you had a positive experience overall. If there are any areas where you think we can improve to earn that fifth star next time, please let us know.
7 Feb 2024
 Verified review
Report review
Answer by FutureShop.co.uk
9 Feb 2024
Hi John, Glad we could meet your expectations. Thank you for your thoughts.
4 Jan 2024
 Verified review
As a returning customer I was confident that futureshop would deliver on all fronts. Price, delivery and choice plus helpful advice if required.
Report review
Answer by FutureShop.co.uk
5 Jan 2024
Hi Thomas, Our team strives to provide a comprehensive and satisfactory experience for every customer, and your acknowledgement of these efforts is incredibly motivating. Your satisfaction is our top priority, and we're delighted to know that we've consistently met your expectations. Thank you for choosing us again and for taking the time to share your experience. If there's anything more we can assist you with or if you require any further advice, please don't hesitate to reach out. We're here to help and look forward to serving you in the future.
31 Dec 2023
 Verified review

Products prices to be reduced

Range of products liked. Prices rather high disliked. Could be better by lowering the prices..
Report review
Answer by FutureShop.co.uk
3 Jan 2024
Hi Louis, Thank you for taking the time to share your thoughts about our product range and pricing. We're glad to hear that our range of products aligns with your preferences and needs. We understand and appreciate your concerns regarding pricing. At Future Shop, we strive to balance competitive pricing with the quality and value our products offer. We regularly review our pricing structures to ensure they are aligned with market trends and customer expectations. Your feedback is invaluable in this process, and we will certainly take your comments into consideration as we continue to strive for improvements. Please know that we're committed to providing our customers with the best possible value. Thank you again for your input and for choosing Future Shop. If there's any specific product you're interested in or any further assistance you require, please feel free to contact us.
15 Jan 2024
 Verified review
Good prices and great service.
Report review
Answer by FutureShop.co.uk
15 Jan 2024
Hi Mike, We're so glad to hear you found value in our prices and service. Your support is greatly appreciated.
25 Jan 2024
 Verified review
selection of cables
Report review
Answer by FutureShop.co.uk
26 Jan 2024
Hi Keith, Thank you for your review of Future Shop. Great to hear that you were satisfied with our selection of cables. We pride ourselves on offering a wide variety of high-quality cables to meet the needs of our customers. Appreciate your support and hope to continue exceeding your expectations in the future.
18 Jan 2024
 Verified review
Report review
Answer by FutureShop.co.uk
26 Jan 2024
Your four-star rating means a lot to us. Thank you for your trust and support.
29 Dec 2023
 Verified review
Report review
Answer by FutureShop.co.uk
3 Jan 2024
Hi Victor, We're excited to receive your four-star rating. It's a testament to our service commitment.
29 Dec 2023
 Verified review
Report review
Answer by FutureShop.co.uk
3 Jan 2024
Hi Stephen, Thank you for this fantastic rating. We're glad to have made a positive impression.
30 Nov 2023
 Verified review

Problem solved

They were unable to deliver the parcel to me to Israel for an objective reason. In the end, I got my money back. Of course I'm upset because I waited a long time for my USB cable, so only 4 stars.
Report review
14 Dec 2023
 Verified review
Ordered out of stock items, but they still did their best to deliver promptly, whilst keeping me informed of situation
Report review
Answer by FutureShop.co.uk
18 Dec 2023
Hi Paul, Thank you for taking the time to share your experience with Future Shop! We sincerely appreciate your understanding and patience as we worked to fulfill your order for out-of-stock items.