FutureShop.co.ukReviews:
1,544 reviews in the last 12 months18,508 total reviews
Excellent
TrustmarkValid
Most relevant positive review
18 Jan 2024
Verified review
Ordered Three AudioQuest Forest 48G HDMI Cables two 2 Meters and one 1 Meter on 7/1/24 Sun 7pm arrived 9/1/24 Tuesday at MD by Royal Mail. They were securely packages inside official AudioQuest Boxes and arrived undamaged. While futureshop weren't the cheapest (not a lot in it) others never showed the official packaging in their sales info and I was concerned you may not receive genuine AudioQuest Cables. I have used True HQ Ultra High Speed 2.1 & Clearer Audio Copper Line 2.1 HDMI Cables and as another reviewer said on a rival site if your not coming from Budged Cables the improvements aren't massive but they are there. I would say picture for me has improved the most with sharpness while sound is a little better defined in the high range! I would use futureshop again for my cable very pleased
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Most relevant negative review
22 Apr 2024
Verified review
Nothing like receiving an opportunity to review a product that hasn’t even been delivered yet! Poor communication and no idea when I will get my cables….
Comment since writing review above: I’m always impressed by companies that take the time to read and respond to reviews such as in this case. Although not entirely happy with the wait I appreciate it is out of Futureshops control
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MC
Mike C.
Bedford
Reviews for FutureShop.co.uk
22 Mar 2024
Verified review
Pour un français comme moi, c’est beaucoup trop cher.
Malgré tout, c’est un bon site.
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Answer by FutureShop.co.uk
25 Mar 2024
Hi Pierre,
Thank you for your review of Future Shop. We apologise if our prices do not meet your expectations as a French customer. However, we are glad to hear that you still find our site to be a good one.
15 Feb 2024
Verified review
No updates on order since 2 weeks and the site even gives the status as completed !?
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Answer by FutureShop.co.uk
16 Feb 2024
Dear Raj,
Thank you for your message via trusted shops, and for your order it is very much appreciated.
I can confirm that your order was despatched to you on the 1st of February 2024, by your chosen shipping method, Royal Mail. At the time of despatch our logistics team would have emailed you the tracking details.
Here is the tracking link for you, https://www.royalmail.com/track-your-item#/tracking-results/RL977000094GB you will see that the order has been presented to your country's customs authorities today 16th February 2024.
We would expect you to have your order very soon, If we can be of further help please let us know via servicedesk@futureshop.co.uk
Kindest regards,
Future Shop
2 Nov 2023
Verified review
I didn’t request spam questionaires
I didn’t request spam questionnaires or authorise you sending them to me.
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Answer by FutureShop.co.uk
3 Nov 2023
Good afternoon, David.
We wanted to thank you for your order and for taking the time to update your comments on Trusted Shops.
We have updated the preferences on your customer details so that you are no longer contacted by customer service or other requests to update your experiences.
We are so sorry that this was unwelcome, and remain at your service,
With kindest regards,
FutureShop.
7 Jun 2024
Verified review
Late delivery although products are available on site.
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Answer by FutureShop.co.uk
12 Jun 2024
Good day,
We wanted to thank you for your feedback, we very much appreciate that you needed the items to take with you on your trip.
There was a particular issue on the supply of one of the items on your order due to an inbound issue with our suppliers logistic chain, We are so sorry that the website did not reflect this.
We are glad that we were able to get the order to you before you departure.
Thanks against for your feedback and order,
Kind regards,
Future Shop
1 Jan 2024
Verified review
Quick response... Please...
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Answer by FutureShop.co.uk
2 Jan 2024
Dear Benny,
Thank you for your message via Trusted Shops, It was received during a Bank Holiday weekend here, and we have returned to work today.
I understand that we have been updating you via WhatsApp, Your order has been placed for you, to your specifications. The order is being produced for you by WireWorld and will then be burned in for you by us before we send it to you.
If you need further help or assistance please let us know, We are always happy to help,
Thanks again for the order.
With kindest regards,
Future Shop.
MR
Michael R.
Coventry
15 Nov 2023
Verified review
Better communication
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Answer by FutureShop.co.uk
18 Dec 2023
Hi Michael,
Thank you for taking the time to provide your feedback, and we appreciate your honest rating. We apologise if our communication fell short of your expectations. Your feedback is crucial in helping us improve, and we are committed to enhancing our communication processes. If you have specific details or suggestions on how we can better communicate, please feel free to share them with us at servicedesk@futureshop.co.uk
15 May 2024
Verified review
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Answer by FutureShop.co.uk
16 May 2024
Dear Matthew,
Thank you for leaving feedback via Trusted Shops, We also want to thank you for your other communications with the team.
We very much appreciate your feelings about the delay to your last prospective order, We are so sorry that the delivery cycle did not meet your expectations and was outside our normal service levels.
We have also written to you with more details and suggestions via our Service Desk team,
With kindest regards,
Future Shop.
7 Dec 2023
Verified review
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Answer by FutureShop.co.uk
18 Dec 2023
Hi Ian,
Thank you for taking the time to provide us with a 3-star rating. We appreciate your feedback, and your satisfaction is important to us.
If there are specific areas where we fell short of your expectations or if there's an issue that requires resolution, please don't hesitate to contact our service desk at servicedesk@futureshop.co.uk.
We value your input and are committed to addressing any concerns you may have.