FutureShop.co.uk

Reviews:

Good afternoon, David. We wanted to thank you for your order and for taking the time to update your comments on Trusted Shops. We have updated the preferences on your customer details so that you are no longer contacted by customer service or other requests to update your experiences. We are so sorry that this was unwelcome, and remain at your service, With kindest regards, FutureShop.

Dear John, Thank you so much for taking the time to update us on your experience with your order. We have sent you a more detailed response to your private email address, to bring you up to date on the issues in exporting to your location at the time, We hope that this in some way explains the issues. We were really concerned that your order took so long to reach you after it left us. We very much appreciate your understanding and are committed to giving you any help you may need in the future, With kindest regards, Futureshop

Hi Frankie, thank you for your feedback. I'm really sorry that our delivery times didn't meet your expectations. Clearly, we fell short, and I apologise. I can see our customer service team have refunded the next-day shipping charge. If we can further assist, please do not hesitate to our customer service team. I apologise for any inconvenience caused.

Dear Andrew, Thank you so much for taking the time to outline the issue, it's appreciated. I understand that it may have been difficult for you to appreciate the size of the banana plugs capacity when you purchased them, You are correct Audiophile-grade cables come in a variety of sizes, with a number of technologies, some very high-grade ones can be very thin and other manufacturers go for large conductors. I have looked into the WireWorld banana plugs and these are usually suitable for cables with an internal conductor of 10 gauge, approximately 2.5mm square. For customers that require more than this, we can usually source banana plugs that can accommodate larger girths. These plugs will take cables up to 10m2 - we recommend these for much thicker cables. They are at a higher price point. WBT-0610Cu Speaker Banana Plug (Pair) https://www.futureshop.co.uk/wbt-0610cu-speaker-banana-plug-pair I was wondering what cable you were using and if you know the size in mm if so, please let me know and I can find an alternative option for you, happy to do so. Alternatively, you may want to send your cable to us and I would be happy to get our senior engineer to take a look and plot a solution for you, Andrew, we are very happy to help you further, we would be happy to exchange your banana plugs for something more suitable or arrange a refund for you on return. Please let me know your thoughts when you have a moment, Kindest regards, Future Shop.

Good morning, It was great catching up with you on the phone and discussing your system and development plans. I am so glad that you are happy with the service you are receiving, It means a lot to our team. As discussed we would be delighted to help you develop your system further. Please do not hesitate to contact us for any advice in the future, Kindest regards, FutureShop.

Hi Steven, thank you for your feedback. I’m really sorry that our delivery times didn’t meet your expectations. Clearly, we fell short, and I apologise. It appears Royal Mail’s International postal services were slower than usual. We are working closely with Royal Mail to ensure customers receive their items on time in the future. I'm delighted to see your items have been delivered, as confirmed by the tracking number.

Thank you for your feedback. I can see we shipped the order within 1 hour and 20 mins of receiving it, and it was delivered the next day as requested. Please get in touch with our service team, and we will be delighted to help you further.