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FutureShop.co.uk
Reviews:

1,567 reviews in the last 12 months18,503 total reviews  

4.93
Excellent

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Most relevant positive review

18 Jan 2024
 Verified review
Ordered Three AudioQuest Forest 48G HDMI Cables two 2 Meters and one 1 Meter on 7/1/24 Sun 7pm arrived 9/1/24 Tuesday at MD by Royal Mail. They were securely packages inside official AudioQuest Boxes and arrived undamaged. While futureshop weren't the cheapest (not a lot in it) others never showed the official packaging in their sales info and I was concerned you may not receive genuine AudioQuest Cables. I have used True HQ Ultra High Speed 2.1 & Clearer Audio Copper Line 2.1 HDMI Cables and as another reviewer said on a rival site if your not coming from Budged Cables the improvements aren't massive but they are there. I would say picture for me has improved the most with sharpness while sound is a little better defined in the high range! I would use futureshop again for my cable very pleased
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Most relevant negative review

22 Apr 2024
 Verified review
Nothing like receiving an opportunity to review a product that hasn’t even been delivered yet! Poor communication and no idea when I will get my cables…. Comment since writing review above: I’m always impressed by companies that take the time to read and respond to reviews such as in this case. Although not entirely happy with the wait I appreciate it is out of Futureshops control
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MC
Mike C.
Bedford
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Reviews for FutureShop.co.uk

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19 Aug 2024
 Verified review
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Answer by FutureShop.co.uk
20 Aug 2024
Dear Jonathan, Thank you for taking the time to share your feedback with us, both on Trusted Shops and through our customer service team. We sincerely apologise that the fuse you received did not meet your expectations. We understand how frustrating this must have been, as we strive to provide our customers with high-quality products. The fuse in question was part of a batch directly supplied to us by the manufacturer. We will be returning it to them for immediate quality control inspection. Your concerns have been escalated to our management team for further review, they will also inspect the fuse on return. We believe we have already sent you return instructions. Please let us know if you prefer a replacement or refund, and we will be happy to accommodate your request. If there is anything else we can do for you, please contact the team at servicedesk@futureshop.co.uk Thank you for your understanding and feedback, it is appreciated. Kindest regards, Future Shop
22 Jun 2024
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Answer by FutureShop.co.uk
25 Jun 2024
Hi Shay, We're sorry to see your 1-star rating. We always aim to provide the best service and products, so if anything specific didn't meet your expectations, please let us know. We'd love the opportunity to make things right for you. Please email us at servicedesk@futureshop.co.uk or call +44 208 905 1555. We look forward to hearing from you.
17 Dec 2023
 Verified review
Be more open and transparent about your true stockng levels rather than just trying to get my money upfront knowing that you can't fulfil my order immediately and then expecting me to wait a month. In this day and age customers have multiple different ways/options to source items quickly. You defintely need to do better.
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Answer by FutureShop.co.uk
29 Dec 2023
Hi Alexander, Thank you for taking the time to provide your honest feedback. We sincerely apologise if our stock-level representation has caused any inconvenience or disappointment. We never intend to mislead our customers or create an expectation we cannot meet. Thank you again, Alexander, for bringing this to our attention. Your feedback helps us grow and improve.
2 Nov 2023
 Verified review

I didn’t request spam questionaires

I didn’t request spam questionnaires or authorise you sending them to me.
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Answer by FutureShop.co.uk
3 Nov 2023
Good afternoon, David. We wanted to thank you for your order and for taking the time to update your comments on Trusted Shops. We have updated the preferences on your customer details so that you are no longer contacted by customer service or other requests to update your experiences. We are so sorry that this was unwelcome, and remain at your service, With kindest regards, FutureShop.
1 Jan 2024
 Verified review
Quick response... Please...
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Answer by FutureShop.co.uk
2 Jan 2024
Dear Benny, Thank you for your message via Trusted Shops, It was received during a Bank Holiday weekend here, and we have returned to work today. I understand that we have been updating you via WhatsApp, Your order has been placed for you, to your specifications. The order is being produced for you by WireWorld and will then be burned in for you by us before we send it to you. If you need further help or assistance please let us know, We are always happy to help, Thanks again for the order. With kindest regards, Future Shop.