FutureShop.co.uk- Logo - reviews

FutureShop.co.uk
Reviews:

1,448 reviews in the last 12 months18,062 total reviews  

4.93
Excellent

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Most relevant positive review

18 Jan 2024
 Verified review
Ordered Three AudioQuest Forest 48G HDMI Cables two 2 Meters and one 1 Meter on 7/1/24 Sun 7pm arrived 9/1/24 Tuesday at MD by Royal Mail. They were securely packages inside official AudioQuest Boxes and arrived undamaged. While futureshop weren't the cheapest (not a lot in it) others never showed the official packaging in their sales info and I was concerned you may not receive genuine AudioQuest Cables. I have used True HQ Ultra High Speed 2.1 & Clearer Audio Copper Line 2.1 HDMI Cables and as another reviewer said on a rival site if your not coming from Budged Cables the improvements aren't massive but they are there. I would say picture for me has improved the most with sharpness while sound is a little better defined in the high range! I would use futureshop again for my cable very pleased

Most relevant negative review

22 Apr 2024
 Verified review
Nothing like receiving an opportunity to review a product that hasn’t even been delivered yet! Poor communication and no idea when I will get my cables…. Comment since writing review above: I’m always impressed by companies that take the time to read and respond to reviews such as in this case. Although not entirely happy with the wait I appreciate it is out of Futureshops control
MC
Mike C.
Bedford
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Reviews for FutureShop.co.uk

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Paul L.
Wolverhampton
29 May 2024
 Verified review

Very Talented Guys

I have been purchasing mains cables, interconnects, HDMI cables, Hi-Fi accessories and even DACs from FutureShop for many, many years, the service has always been impeccable. It is however only recently I decided to give them a call before a specific purchase, their knowledge and passion is remarkably good, so good I have called them several times to pick their brains which has led to my knowledge increasing and myself making more suitable purchases which is fantastic. I have spoken with Hez, Geoff and Mark on more than one occasion, they are all so happy to help, thanks guys, you’re an absolute pleasure to deal with.
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Answer by FutureShop.co.uk
30 May 2024
Hi Paul, Thank you for your review of Future Shop. We are delighted to hear that you have been a loyal customer for many years and that you have had excellent experiences with our service. We take great pride in our knowledgeable and passionate team, and we are so glad to hear that our team members Hez, Geoff, and Mark have been able to assist you in making suitable purchases. It is our pleasure to help and we look forward to continuing to provide you with exceptional service. Thank you for choosing Future Shop.
27 May 2024
 Verified review

Excellent standard of service all round

Good range of items. Fast service and delivery, very helpful. I've been a customer of Futureshop for many years. Recently I made a mistake with a cable order, and the dealer immediately put things right, with no quibbles. An excellent standard of service all round.
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Answer by FutureShop.co.uk
30 May 2024
Hi John, Thank you for your positive review of Future Shop! We are thrilled to hear that you have had a great experience with our service and range of items. We pride ourselves on providing fast and helpful service, and we are glad to hear that we were able to rectify your mistake with your cable order without any issues. Thank you for being a loyal customer for many years, and we look forward to continuing to provide you with an excellent standard of service in the future.
5 Jun 2024
 Verified review

Great range - leading customer service. Highly recommended

I've purchased several small items from Futureshop. I recently decided to make a major acquisition and asked for advice. What I received showed a high degree of knowledge and understanding [that's an understatement]. No pressure, not even a hint, was made to steer me towards any particular product, but I've gained considerably from the interaction. Such support breeds loyalty and I am very loyal.
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Answer by FutureShop.co.uk
9 Jun 2024
Hi Wayne, Thank you for your review of Future Shop! We are thrilled to hear that you have had a positive experience with our company. Our team takes pride in providing a great range of products and leading customer service. We are also happy to hear that our knowledgeable staff was able to offer helpful advice without pressuring you towards a specific product. We value your loyalty and look forward to serving you in the future. Thank you for choosing Future Shop.
11 days ago
 Verified review

This was my first experience with Futureshop - WOW!

This was my first experience with Future Shop and I was a little bit of a clueless novice - the support, guidance and support from two members of the team in particular was first class. I am very happy with my purchases and will return when my next need for support, product or anything else! Highly recommended.
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Answer by FutureShop.co.uk
10 days ago
Thank you so much for taking the time to leave a review, we really appreciate it! We are thrilled to hear that your first experience with Future Shop was a WOW-worthy one. Our team takes great pride in providing top-notch support and guidance to our customers. We are glad that we were able to assist you and that you are happy with your purchases.
7 Jun 2024
 Verified review

Excellent staff & excellent product range.

Very knowledgeable staff and a great range of products. Had a minor problem with delivery dates due to circumstances beyond their control, but this was dealt with very well. I’ve used them for cables from £40 to £1,200 and you always get the same excellent service regardless of price.
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Answer by FutureShop.co.uk
9 Jun 2024
Thank you for your positive review of Future Shop! We pride ourselves on our excellent staff and wide range of products. Our knowledgeable team is always ready to assist you with your purchases, whether it's a cable for £40 or £1,200. We apologise for any inconvenience regarding your delivery dates, but we are glad to hear that our team handled the situation well. Thank you for choosing Future Shop, and we look forward to providing you with excellent service for all your future needs.
6 days ago
 Verified review
Loved the service, ordered the SR 35 and received it by courier very soon after . Delivery was tracked so i knew when it was to be delivered. I was even more delighted when i received a free case to protect my new device, top marks.
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Answer by FutureShop.co.uk
6 days ago
Thank you for your 5-star review! We're delighted you loved our service and enjoyed the prompt, tracked delivery, along with the free case for your SR35.
AA
2 Jun 2024
 Verified review

Excelente vendedor. Que pena el Brexit

Excelente trabajo, como siempre. Pero el Brexit complica mucho la tramitacion en aduana. Por favor, piensen en volver a la UE. Yo lo agradecería mucho. Un saludo y felicitartes por la calidad de su trabajo.
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Answer by FutureShop.co.uk
4 Jun 2024
Thank you for your review and for choosing Future Shop. We are glad to hear that you are satisfied with our work.
7 Jun 2024
 Verified review

Excellent service from Futureshop

Purchase with the Futureshop is a good experience. I encountered some problems with my order. Staff of Futureshop resolved the problems for me one by one. Thanks for their kind help especially Mark.
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Answer by FutureShop.co.uk
9 Jun 2024
Hi Siu Kuan, Thank you for your review of Future Shop! We are delighted to hear that you had an excellent experience with our service. We apologise for any issues you encountered with your order, but we are pleased to know that our staff, especially Mark, were able to resolve them for you. We strive to provide exceptional customer service and we are grateful for your kind words. Thank you for choosing Future Shop!
TP
Tony P.
Cheshire
3 days ago
 Verified review

Right products delivered swiftly

Having had 2 power supplies for HDMI/Ethernet converters blow up following an electrical fault in our church, we located replacements at FutureShop. These were delivered next day .
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7 Jun 2024
 Verified review
Excellent service been using this company for many years only thing I don't like is how the prices have shot up very helpful I will always use this company
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Answer by FutureShop.co.uk
9 Jun 2024
Hi Gary, Thank you for your review of Future Shop. We are glad to hear that you have been satisfied with our service for many years. We apologise for any inconvenience caused by the increase in prices. We strive to provide competitive prices and will continue to do so in the future. Thank you for your loyalty and we look forward to serving you again.
5 Jun 2024
 Verified review

Perfect company 10/10

Excellent company to deal with have ordered hdmi cables and power cables. These products are top quality and they have excellent helpful customer service.
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Answer by FutureShop.co.uk
9 Jun 2024
Hi Richard, Thank you for your review of Future Shop. We are delighted to hear that you had a perfect experience with our company, and we appreciate your rating of 10/10. We strive to provide top quality products, such as hdmi and power cables, and we are glad that you found them to be of excellent quality. Our customer service team is always happy to assist and we are pleased to know that they were helpful to you. Thank you for your support and we look forward to serving you again in the future.
LS
Leonardo S.
Birmingham UK
30 May 2024
 Verified review
I was appreciative of the guidance and insight given. Plus the level of communication. These factors lead to a decision to purchase from Futureshop.
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Answer by FutureShop.co.uk
4 Jun 2024
Hi Leonardo, Thank you for your positive review of Future Shop! We are glad to hear that our guidance and insight were helpful to you, and that our level of communication contributed to your decision to make a purchase from us. We strive to provide excellent customer service and a seamless shopping experience, and we are delighted that we met your expectations. Thank you for choosing Future Shop and we hope to serve you again in the future!
26 May 2024
 Verified review
Incredibly fast shipping (Royal Post) to Canada and very quick and positive reply to my inquiry. Absolutely would buy from them again.
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Answer by FutureShop.co.uk
30 May 2024
Hi Russell, Thank you for your positive review of Future Shop! We are glad to hear that you were impressed with our fast shipping through Royal Post to Canada, as well as our quick and positive response to your inquiry. We appreciate your support and look forward to having you as a customer again in the future.
11 days ago
 Verified review

Audioquest speaker cables

It was easy to order the speaker cables via the web site. Those items arrived in good time and I am very happy with their performance.
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Answer by FutureShop.co.uk
10 days ago
Hi Richard, Thank you for taking the time to leave a review for Future Shop. We are delighted to hear that you had a positive experience with us and that the process of ordering the speaker cables through our website was easy for you. At Future Shop, we strive to make our customers' shopping experience as convenient and efficient as possible.
11 days ago
 Verified review

Email Information

Sending out an email if there is likely to be a delay would prevent customers having to telephone to find out what is happening.
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Answer by FutureShop.co.uk
10 days ago
Hi Scott, Thank you for taking the time to share your feedback regarding our services at Future Shop. We greatly appreciate your suggestions and will certainly take them into consideration for future improvements. We understand the frustration of having to make a phone call to inquire about a potential delay in your order. We apologise for any inconvenience this may have caused you.
24 May 2024
 Verified review
A brilliant shop. Excellent service, great communication, speedy delivery ery and lowest prices. What more could you want.
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Answer by FutureShop.co.uk
30 May 2024
Hi Gareth, Thank you for your positive review of Future Shop! We're glad to hear that you had a brilliant experience with us. Our team takes pride in providing excellent service and effective communication, as well as ensuring speedy delivery and low prices.
6 Jun 2024
 Verified review
Good prices and information. Items despatched in good time, generally an all round professional service, thank you.
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Answer by FutureShop.co.uk
9 Jun 2024
Hi Andrew, Thank you for your positive review of Future Shop! We are glad to hear that you found our prices and information to be of good value. We take pride in providing timely dispatch of items and strive to offer a professional service to our customers. Thank you for choosing Future Shop, we appreciate your business.
ED
E D.
Craigavon
31 May 2024
 Verified review
Great selection of quality brands products in all categories and at prices to suit all budgets. Fast shipping.
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Answer by FutureShop.co.uk
4 Jun 2024
Hi Ewart, Thank you for your kind review of Future Shop! We take pride in offering a great selection of quality products from top brands in all categories, at prices that cater to all budgets. We also strive to provide fast shipping to ensure our customers receive their orders in a timely manner. We appreciate your support and hope to continue providing exceptional service and products.
27 May 2024
 Verified review

Consistently Great!

Always is a great selection of products and the team is always there to assist you when you’re stuck deciding.
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Answer by FutureShop.co.uk
30 May 2024
Thank you for your positive review of Future Shop! We are thrilled to hear that you have consistently had a great experience with our company. We take pride in our selection of products and our dedicated team who are always available to assist our customers.
29 May 2024
 Verified review

Excellent service from beggining to end..

Professional service and and an easy recommend to anyone looking for the best in hifi cables and equipment.
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Answer by FutureShop.co.uk
30 May 2024
Hi Kevin, Thank you for your positive review of Future Shop! We pride ourselves on providing professional and high-quality service to our customers. We are glad to hear that you would easily recommend us to anyone in need of top-notch hifi cables and equipment. Thank you for choosing Future Shop and we look forward to serving you again in the future.