FutureShop.co.ukReviews:
1,483 reviews in the last 12 months18,210 total reviews
Excellent
TrustmarkValid
Most relevant positive review
18 Jan 2024
Verified review
Ordered Three AudioQuest Forest 48G HDMI Cables two 2 Meters and one 1 Meter on 7/1/24 Sun 7pm arrived 9/1/24 Tuesday at MD by Royal Mail. They were securely packages inside official AudioQuest Boxes and arrived undamaged. While futureshop weren't the cheapest (not a lot in it) others never showed the official packaging in their sales info and I was concerned you may not receive genuine AudioQuest Cables. I have used True HQ Ultra High Speed 2.1 & Clearer Audio Copper Line 2.1 HDMI Cables and as another reviewer said on a rival site if your not coming from Budged Cables the improvements aren't massive but they are there. I would say picture for me has improved the most with sharpness while sound is a little better defined in the high range! I would use futureshop again for my cable very pleased
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Most relevant negative review
22 Apr 2024
Verified review
Nothing like receiving an opportunity to review a product that hasn’t even been delivered yet! Poor communication and no idea when I will get my cables….
Comment since writing review above: I’m always impressed by companies that take the time to read and respond to reviews such as in this case. Although not entirely happy with the wait I appreciate it is out of Futureshops control
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MC
Mike C.
Bedford
Reviews for FutureShop.co.uk
29 Jun 2024
Verified review
Futureshop is an admirable company. Provides high quality service: Serious advice to customers, products with a very good price-quality ratio and dispatch very quickly. The problem is that, it is your right, but the Brexit decision was bad for the company and European customers. My order shipped very quickly and efficiently by Futureshop, on the 21st, today the 29th has not yet been received due exclusively to problems and customs delays in the "importation" process from a country that does not belong to the EU. Orders I made previously, when the UK was part of the EU, took a maximum of 2 days. Now, after 8 days I still haven't received the order. Do you understand the issue?
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Answer by FutureShop.co.uk
30 Jun 2024
Thank you for your detailed feedback and understanding of the situation.
We sincerely apologise for the delays caused by the changes post-Brexit. We strive to provide high-quality service and efficient shipping, but unfortunately, customs procedures can sometimes lead to delays, especially for shipments outside the EU. Your patience is greatly appreciated, and we're committed to resolving any issues promptly.
If there's anything specific you'd like us to assist with regarding your order, please let us know.
2 days ago
Verified review
I'm 65 years old. This is the best service I have ever received from a shop online or high street. From the first call I made to futureshop they wanted to make sure I get what I needed at the best possible price. They also returned promised phone calls. The product I purchased was better than expected and works flawlessly. thank you very Gary and Mark.
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13 days ago
Verified review
Excellent service
Super service simple ordering process. The speaker cables arrived professionally terminated with QED Airlok banana plugs both ends, and arrived promptly after a 96 hour burn in. The sound these cables provide is a massive improvement over what I had been using. I can highly recommend Futureshop.
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5 Jul 2024
Verified review
Used Future Shop multiple times now and always happy with the service, selection and prices. Good AV cables are difficult to source (and overly expensive) in NZ, so have no qualms about using Future Shop. Shipping to NZ is pretty quick using the standard Royal Mail shipping.
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4 Jul 2024
Verified review
Best AV company out there
This is probably the best Audi visual company out there. I wouldn't go anywhere else from now on. Everything so far from service, support, price and care has been outstanding. If I could give 10 star I would
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Answer by FutureShop.co.uk
4 Jul 2024
Hi Gurmit,
Thank you so much for your glowing review! We're thrilled to hear that you consider Future Shop the best AV company and that you've had such a positive experience with us.
Your satisfaction and feedback mean a lot to us, and we're committed to continuing to provide outstanding service and support.
29 Jun 2024
Verified review
FutureShop is No 1
FutureShop is my first stop for hifi stuff. The service is great. Response to queries is always very prompt and informative. Sales and shipping services are also excellent.
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Answer by FutureShop.co.uk
30 Jun 2024
Hi Lawrence,
Thank you for your loyalty and kind words! We're thrilled to be your first choice for hifi equipment at Future Shop. Providing excellent service, prompt responses, and seamless sales and shipping experiences are always our priorities.
5 days ago
Verified review
I have received good advice from them in the past, their products are superior quality and I receive their shipments in the US faster than I do from most US outlets.
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11 Jul 2024
Verified review
Excellent Kimber 4VS speaker cable that I could buy in bulk and then terminate myself. Everything was as expected. Highly recommended. Would purchase from again.
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11 Jul 2024
Verified review
Great service from web site to delivery. The product I ordered was just what I was after and the prompt delivery and notification provided a great service
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5 Jul 2024
Verified review
Happy with the service from futureshop , i have used them many times over the years. They have excellent knowledge on speaker cables and interconnects .
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28 Jun 2024
Verified review
Class service with great staff and explain well to you great products and in my case thanks mark for your support with all the leads I have bought
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Answer by FutureShop.co.uk
30 Jun 2024
Thank you for your kind words! We're thrilled to hear that you received excellent service from Mark at Future Shop. We're committed to providing great products and knowledgeable support.
5 days ago
Verified review
Called Futureshop as a bit of a newbie and got some great advice from the team. Delighted with my purchases and the advice in full. Thanks team.
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13 Jul 2024
Verified review
Friendly staff and an extensive range of equipment. Prices are quite competitive too. Burn in service and money back conditions are great too.
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4 Jul 2024
Verified review
Supra digital cable.
The cable length I ordered was out of stock, but I was offered a longer length of the same item for no extra cost. Good stuff!
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Answer by FutureShop.co.uk
4 Jul 2024
Hi Barry,
Thank you for your feedback! We're glad to hear that you had a positive experience with our customer service at Future Shop, and that we were able to offer a longer cable length at no extra cost when your ordered length was out of stock.
28 Jun 2024
Verified review
The Audio Quest XLR cables are a very nice improvement on my previous XLR cables (Canare), a fast service and a good price.
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Answer by FutureShop.co.uk
30 Jun 2024
Hi Adam,
Thank you for sharing your experience! We're delighted to hear that the AudioQuest XLR cables have made a noticeable improvement, and that you found our service fast and our prices competitive at Future Shop.
5 Jul 2024
Verified review
Van den Hul
Excellent service, competitive price, fast delivery. Would not hesitate to use again.
Van den Hul 'Arctic' speaker cables.
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28 Jun 2024
Verified review
Very good value and speedy delivery and the speaker stands are excellent value for money and really good quality
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Answer by FutureShop.co.uk
30 Jun 2024
Hi Johnston,
Thank you for your wonderful feedback! We're thrilled to hear you found the speaker stands to be of excellent value and quality, and that you appreciated our speedy delivery. Your satisfaction is our priority!
10 days ago
Verified review
Quick delivery, well packaged and with the option to return onside 60 days. No improvement to suggest.
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3 days ago
Verified review
No complaints
I've made two orders with FutureShop, and I've been pleased both times. Keep up the good work, y'all.
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28 Jun 2024
Verified review
Quick turnaround of branded products from budget to stupid money. I like the free burn-in service.
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Answer by FutureShop.co.uk
30 Jun 2024
Hi Jerry,
Thank you for your feedback! We're glad you appreciate our quick turnaround and range of products, from budget to high-end. Our free burn-in service is designed to ensure your products perform optimally from the start!