FutureShop.co.uk
Reviews:

19,952 total reviews   617 reviews in the last 12 months

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Review summary

Customers consistently praise the knowledgeable, friendly, and helpful support they receive, with issues and questions resolved quickly and efficiently. Many reviewers highlight the fast, reliable, and often earlier-than-expected delivery of their orders. The quality and performance of the products are highly rated, with notable improvements in audio experience and craftsmanship. Customers also appreciate the tailored, expert advice that helps them make the right product choices for their needs and budgets. The website is widely regarded as easy to use, informative, and efficient for browsing and placing orders. Additionally, the extensive selection of products across different price points caters to both beginners and enthusiasts. Pricing is often described as competitive or fair, with customers feeling they receive good value for the quality of products and service.

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ReviewsFutureShop.co.uk

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Community member 
1 Reviews
 Verified
I needed some good quality speaker cables custom length (very short) which any number of other competing vendors could have just as easily made up to order had I contacted them directly but futureshop was one of only a few that offered the 'custom' length option at the ordering page hence 1 less unneccessary communication. Order arrived well packaged exactly as ordered in good time. Product is made to a high standard and conditioned for 96hrs at no extra charge (which other vendors charge for) so overall very happy with my purchase.

Reply from FutureShop.co.uk

Thank you for sharing such thoughtful feedback. We’re glad the custom length option made ordering simpler and that the cables arrived exactly as expected. It’s great to know you appreciated the quality, packaging, and complimentary burn-in service too.
Community member 
1 Reviews
 Verified

Just the improvement i've been looking fore

My windows 10 machine feeds a USB DAC called the Yuno made by ifi Audio. It has a pair of RCA outs which alous me to conect my computer to my 32 year old Rotel Pre-amp which in turn feeds a pair of maridian M30 active speakers also 32 years old. The conection is done by the Yukon interconects one for each channel. As a blind person living alone and thefore no sighted help on tap and as these cables are directional, i asked Steve to mark the feed end for me as there's more room at the DAC rather than behind the pre-amp which he did using insolation tape. The first thing i noticed listening to some of my favourite flac file was a greater imediacy. imagine being rite at the back of a concert hall then suddenly being whisked rite to the front and therefore much closer to the performance. If there is a downside, and unfortunately there is, it's that any weeknesses in both the recording and the system it's being played on are revealed for what they are. They've made me aware i need a pair of active subwofers to both support and bring out the best in my 32 year old M30's. I'd be more than supprised if you were disappointed by these Yukon interconects as they've greatly enhanced my classical music listening pleasure. Highly recommend.

Reply from FutureShop.co.uk

Hi Ron, Thank you for sharing such a detailed account of your setup and experience with the Yukon interconnects. It’s wonderful to hear the difference they’ve made with your system and that Steve was able to mark the cables in a way that worked best for you. You’ve described the impact beautifully, it really brings across how transformative the upgrade has been for your listening. We’re glad the Yukons have enhanced your enjoyment of classical music and appreciate your thoughtful recommendation.
Community member 
1 Reviews
 Verified

Valuable advice and extremely efficient

I have dealt with many Audio/HiFi dealers in my long history of system building but none come close to Future Shop. Mark and Adam have provided invaluable advice and guidance for my purchasing with a genuine interest in choosing the best product to improve my system within a budget and being happy with the results. The entire Future Shop team from website design, order processing, packaging and dispatch are extremely efficient and deserve high praise.

Reply from FutureShop.co.uk

Hi Philip, Thank you for such a generous review. Mark and Adam will be delighted to know that their advice has been so useful, and it’s great to hear that the whole team’s efforts—from the website to dispatch have made a positive difference to your experience. We value your kind words.
Community member 
3 Reviews
 Verified
Future shop are always very helpfull , great delivery service second to none , if a mistake is made ( we all make them ) it is not the mistake that matters it is the way it is resolved , in my experience future shop was apologetic and prompt and resolved the situation in double quick time , customer service that's very rare to find these days , as to what could be done better I honestly can't think of anything , Andy P .

Reply from FutureShop.co.uk

Thank you, Andy. Your feedback means a lot, especially your comments on how we handle things when they don’t go to plan. We believe looking after customers properly is what matters most, and it’s great to know that’s come across in your experience.
Community member 
2 Reviews
 Verified

Great Service

So far I have only bought speaker cables, QED Genesis Silver Spiral. They were cut, terminated and dispatched on the same day. Same story when I later ordered jumper cables (I changed speakers to ones with bi-wire terminals in the meantime). This time I got a courtesy call to check I had ordered the correct termination as my config was a bit different to most. Couldn't ask for better service.

Reply from FutureShop.co.uk

Hi David, That’s brilliant to hear. The QED Genesis Silver Spiral is a superb cable, and it’s great knowing both your orders were handled quickly and with care. We’re especially pleased the courtesy call was helpful. Thank you for sharing such positive feedback.
Community member 
1 Reviews
 Verified
Despite all of the tariff craziness FutureShop delivered once again. I was upgraded to FedEx to make this happen. I ordered another Chord Clearway X for a second system and it arrived, ready to go having been conditioned for 96 hrs as requested. Receiving a cable pre-conditioned is such a great service and allows for immediately hearing the improvement. Great job all-around!

Reply from FutureShop.co.uk

Thank you for sharing such detailed feedback. We’re glad the upgrade to FedEx helped everything arrive smoothly, and it’s great to hear the conditioned Chord Clearway X made an immediate difference in your second system. We really appreciate your continued support.
Community member 
1 Reviews
 Verified

Atacama NeXXus 400 Essential Speaker Stands. Diamond white

Fantastic service. Kept informed from placing my order to delivery only one week later, my B&W speakers sit perfectly on the top plate and with the option of a lager top plate it was a no brainier. I absolutely love the look and quality of the stands. Can’t compliment Future Shop enough on their customer service and product. Thank you from a happy customer. Christy.

Reply from FutureShop.co.uk

Thank you, Christy, for such a lovely review. We’re so pleased to hear the stands look the part with your B\&Ws and that the larger top plate worked out perfectly. Your kind words about both the product and our service mean a lot to us. Enjoy the music and the new setup.
Community member 
2 Reviews
 Verified

User-friendly website and high level of service!

Dispite a lack of flexibility in logistics i.e. my notes regarding shipping were not fulfilled, I cannot not to recommend Futureshop. I ordered several times, different items and their service was always on the highest level. Their website is really user-friendly one, which you will surely remember till a next time you need again something from what they offer.

Reply from FutureShop.co.uk

Hi Milan, Thank you for your thoughtful review and for ordering with us several times. We’re really pleased you find the website easy to use and our service consistently strong. We do always pass on delivery notes to the couriers, though as you mention, it’s not always within our control if they can’t follow them exactly. We appreciate your understanding and your kind recommendation.
Community member 
1 Reviews
 Verified

Fantastic experience

I've had a fantastic experience with FutureShop UK and couldn’t be happier with both their service and the quality of their products. From the moment I placed my order, everything was smooth, professional, and efficient. The website is easy to navigate, with detailed product descriptions and helpful advice—perfect for both beginners and audiophiles alike. Shipping was incredibly fast, and the packaging was secure and professional. I ordered a set of high-quality audio cables, and not only did they exceed my expectations in terms of performance, but the craftsmanship was also top-tier. The improvement in sound clarity was noticeable right away. What truly sets FutureShop apart is their customer service. I had a few questions before ordering, and their team responded promptly with knowledgeable, friendly advice. It's clear they really care about their customers and are passionate about what they do. Highly recommended for anyone looking to upgrade their audio setup or seeking expert advice. I’ll definitely be coming back!

Reply from FutureShop.co.uk

Thank you so much for such thoughtful and detailed feedback. It's nice to know we met your expectations. We’re here anytime you need us and appreciate the recommendation. Looking forward to helping again whenever you're ready
Community member 
5 Reviews
 Verified
Future shop staff’s knowledge is second to none they really know their stuff, I recently bought some speaker cables from them and when I changed my amplifier to one that needed bra connectors, I was impressed by the fact that they had fitted them to the amp end, so I didn’t need adapters, also with their advice I got a new digital cable and that works wonders.

Reply from FutureShop.co.uk

We really appreciate your detailed feedback. Glad the custom termination on the amp end worked out perfectly for your new setup. Thanks for trusting us with your system upgrades.
Community member 
1 Reviews
 Verified

Great customer service, quick delivery

Great advice on the phone. I called up needing advice about binding posts having already placed an order. The customer service was great and they reassured me I'd made the right decision, and that if it didn't work out I could return the product. They were right and I'm now enjoying excellent quality sound through my hifi. Delivery was also fast and reassured me that I'd found a great alternative to Amazon.

Reply from FutureShop.co.uk

Thanks Jack. It's wonderful to learn that you found the advice helpful and that the binding posts worked out well in the end. Appreciate you giving us a try over Amazon, and we're here anytime you need help again.
Community member 
2 Reviews
 Verified
Excellent customer service, had some questions I wanted answering which they were able to do swiftly, efficiently and with obvious knowledge. Competitively priced to others with the added bonus of easily being able to speak to an actual person who knew their stuff and gave great customer service. Quick delivery of goods which were well packaged to avoid any damage. Have used future shop in the past and will continue in the future as always been more than satisfied with the company and service.

Reply from FutureShop.co.uk

Thanks so much for the detailed and thoughtful feedback, James. We're so pleased to hear that our team was able to provide knowledgeable and efficient support, and that the whole experience, from pricing to delivery, met expectations. We appreciate your continued trust and look forward to helping you again whenever you need us.
S B
Sean B.
9 Reviews
 Verified

Tacimagic mains conditioner.

I bought a Tacima surge protector cum mains conditioner having no great expectation of what it might bring to my system, (Kef ls 60s.) I totally underestimated it !!! It totally opened up the sound stage and added loads of treble detail and base depth. An amazingly value for money upgrade. I’ve never been disappointed with anything I’ve bought from Future Shop and this is no exception . Thank you.

Reply from FutureShop.co.uk

Thanks so much for sharing your experience. It’s fantastic to hear the Tacima surge protector and mains conditioner made such a noticeable improvement to your Kef LS 60s setup. We’re delighted to hear that it has lived up to your expectations and that you’ve been satisfied with your purchases from us over time. Thanks again for your trust and support.
G F
Gordon F.
1 Reviews
 Verified

Great products, efficient service

I purchased a set of speaker cables for a price which was much lower than from comparable shops here in New Zealand. They were shipped quickly for a reasonable price. This is my third time shopping with Future Shop and I’m sure it won’t be my last.

Reply from FutureShop.co.uk

Thank you for your continued support. We’re glad the cables reached you in New Zealand quickly and that you found them great value. It’s always a pleasure to serve returning customers like you.
Community member 
3 Reviews
 Verified

Excellent

Futureshop has quickly become my go-to destination for all things audio! Their selection of audio cables is second to none—whether you're just starting out with a basic Hi-Fi setup or you're a seasoned audiophile with high-end equipment, they truly have something for every level and budget. From entry-level interconnects to premium, high-performance cables, the variety and quality available is genuinely impressive. What really sets Futureshop apart is their seamless service. Delivery is always fast, efficient, and hassle-free, which makes the whole shopping experience incredibly smooth. My orders have consistently arrived well-packaged and on time, often even earlier than expected. Overall, Futureshop offers an outstanding blend of quality products, exceptional service, and speedy delivery. It’s rare to find a retailer that caters so well to both beginners and enthusiasts. Highly recommended

Reply from FutureShop.co.uk

Hi Richard, Thanks so much for such a generous and thoughtful review. It means a lot to hear that we’ve become your go-to for audio gear. We work hard to offer a range that suits everyone, whether you’re building your first system or fine-tuning a high-end setup, so your comments really resonate. Glad to hear the delivery and service have consistently been on point too. We truly appreciate your recommendation and look forward to helping you again whenever you need us.
 Verified
Excellent range of top end products with a great website for browsing. Good choice of alternative items across the price ranges. Swift delivery and always well packaged for transit. Communication always great if required.
Community member 
1 Reviews
 Verified

OK

Everything was handled quickly and efficiently, but unfortunately, I received an item I didn't order instead of the one I ordered. I ordered two HiFi Tuning Supreme 3 silver/gold fuses, but one of them turned out to be a Supreme 3 Kupfer. I didn't notice this right away and unpacked both, so a return was no longer possible. It's not a major issue, and overall, I'm satisfied, but I didn't receive exactly what I ordered.

Reply from FutureShop.co.uk

Thank you for taking the time to share your experience. I’m really sorry about the mix-up with your order and that one of the fuses wasn’t the version you requested. Even though you’ve unpacked them, please do get in touch with our team and we’ll do our best to put this right. I’m glad to hear you’re otherwise satisfied, and we appreciate your understanding.
Community member 
1 Reviews
 Verified
Thank you for your advice ( Steve Durham) I emailed sales for advice on hdmi 2.1 cables and was recommended forest 48. I purchased 2 cables and WOW what a difference in picture. I had a hdmi cable supplied with my sky stream, fitted a forest 48 and the picture is amazing, so much more crisp, the colours stand out at you if it’s real life, the same can be said for my Apple TV 4K. These leads are expensive but I would highly recommend. Thank you

Reply from FutureShop.co.uk

Hi Robert, Thanks so much for the fantastic feedback. Steve will be really pleased to hear this. HDMI upgrades can often be underrated, so it’s great to hear how much they’ve improved the picture quality for you. We’re here anytime you need us again.
Community member 
1 Reviews
 Verified

Great advice, service and products

Spoke with Mark about looking to upgrade my old speaker cable. Great advice and having just plugged them in I can tell they will be a great upgrade to my system. Thanks for the advice and also to them for checking with me about the jumper cables which meant that I was not waiting 3 weeks

Reply from FutureShop.co.uk

Hi Pete, Thank you for sharing this. Mark will be pleased to know his advice helped with your upgrade, and it’s great that the follow-up on the jumper cables saved you a long wait. We’re glad the new cables are already making a difference to your system.
Community member 
1 Reviews
 Verified
Using with a quad 33 and 303 with radford auditorium speakers. The quad units have undergone a full component replacement. Replacing the original speaker cables with the ones supplied by futureshop has made a big difference to the system. Very happy with the product and customer service, thank you

Reply from FutureShop.co.uk

Amazing to hear such great feedback. Thank you Stuart.

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