Review summary
Customers consistently praise the quality, responsiveness, and helpfulness of the customer service team, highlighting efficient problem resolution and proactive support. The majority are pleased with the quality, reliability, and stylish design of the products, describing them as well-made and easy to install and operate. Delivery is frequently noted as fast and reliable, and many appreciate the knowledgeable advice, technical guidance, and willingness of staff to assist with specific needs. Some customers experienced initial setup challenges or a learning curve, particularly among older users. Reviews are mixed regarding the clarity of product instructions, with some wishing for more detailed guidance. Additionally, there are mentions of issues or limitations with product compatibility with smart home systems such as Alexa or Siri.
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Verified
Excellent customer service and the most helpful company I have had the pleasure to deal with ,had a few questions regarding product and the response was quick and clear resulting in a purchase .
Definitely recommend this company and a big shout out to Chris for all his time and help.
Will definitely be using this company again .
Verified
Extremely knowledgeable and helpful to deal with. Can customise WiFi light switches to suit your personal needs.
I can't recommend highly enough.
I feel that this is the sort of company that would offer great after sales service and support too going on their performance so far!.
Thanks and I'll be back in touch for the main order shortly.
Reply from Wifi Smart Home
Thanks for your feedback, please let us know if there's anything else we can do to help.
Verified
Great product and service
The switches and sockets (Prestige Pro) are very good. They look great and work well. Chris was exceptionally helpful with my order and if you are looking for great looking wifi enabled switches and sockets I recommend wifi smarthome.
Verified
Smart Switching.
Great delivery, good people to deal with and very helpful if you need to call them. Second lot I’ve bought.
Looks great when fitted and easy to use in the app etc.
Bit pricey, but worth it.
Verified
Good door bell cam It looks well made and it fits the narro…
It looks well made and it fits the narrow space we have. It was a bit difficult for us to get connected to our phones but being elderly we are not quite sure on our device technology
Verified
So far, so good.
My ‘no neutral’ smart switches arrived quickly after placing the order.
I have only had time to fit 3 of the 5 items that I purchased, but they were easy to set up following the online instructions, including for 2-way switching and linking to Alexa.
Just one more switch and a smart socket to do…
So far, they’re all working perfectly and look very smart, as well as behaving in a ‘smart’ fashion.
Reply from Wifi Smart Home
Hi - thanks for your review and I'm glad you are happy with your purchase. Your feedback is appreciated.
Verified
Customer service is fantastic. They went beyond the norm to ensure I got what I needed.
Verified
Custom light switching
It's always a pleasure to make purchases from wifismarthome.
Chris is very helpful and always endeavours to help and assist with any technical issues.
Most importantly, he always answers messages and emails.
Reply from Wifi Smart Home
Thanks for your feedback, its been a pleasure helping you with your project.
Verified
Overall I am delighted with the Product
Overall I am delighted with the product. The styling is second to none. Installation was reasonably straight forward and the app was intuitive to program. The only improvement I can think of is to make the USB module less deep as all of the wall boxes will have to be made a lot deeper before I can install the sockets.
Reply from Wifi Smart Home
Thanks for your feedback and for the improvement suggestion, we really appreciate the feedback.
Verified
Great service
I was given great advice by Chris regarding my requirements and also made a custom light switch driver to accommodate my LED lights. Great service, advice and delivery time was next day. Now just a case of fitting the switches and getting started.
Reply from Wifi Smart Home
Thanks for your feedback, we appreciate the review
Verified
Very responsive to questions, fast delivery....
Verified
Verified
Very happy with my purchase although I inadvertently ordered a switch as opposed to the dimmer, which is what I wanted.
Ordered a dimmer when I realised my mistake which arrived the next day. Ideally wanted a chrome finish but that wasn’t an option so went for the silver, which was the closest option. Took a couple of attempts to link the devices to my internet, due to a weak signal, but now working fine. I will be buying more.
Reply from Wifi Smart Home
Thanks for your review, please get in touch if you need to discuss any further requirements.
Verified
Verified
There was a delay in postage after paying for 1st class , was delighted to see a refund of postage due to the delay and the items arrived perfect
Reply from Wifi Smart Home
Thanks for your review and understanding about the delay
Verified
Nice products and great service.
Verified
Well made smart technology plus excellent customer support
Verified
I liked the speed in which customer service responded to the fitter. She was informative and very upbeat. After calling again they honoured to call me back with helpful information.
Reply from Wifi Smart Home
Thanks for your feedback, we appreciate your review
Verified
Nice design and straightforward to fit. My only criticism is that it is advertised as working with Siri but after some days following the instructions to the letter I could not see anyway to get it to work.
The other features worked fine.
Reply from Wifi Smart Home
Thanks for your review and we're sorry that you had problems with the SIRI integration. Our technical team will investigate.
Verified