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Wifi Smart Home
Reviews:

16 reviews in the last 12 months234 total reviews  

3.63
Good

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Top positive review

4 days ago
 Verified review
Very quick to turn around an order and get it delivered. Also very good at picking up and answering queries could perhaps give a little more detail on the website about detailed differences between switches in the same range e.g. wifi glass switches all have selectable gang position light except for dimmer switch which doesn’t. However, I’ve had several light switches now over a few orders and will probably be back for another few. Due to these switches and customer service, what started as an intention to change a couple of switches to see what they’re like, has quickly become a replacement of most switches in the house.

Top negative review

21 Aug 2023
 Verified review
There was a fault with a light switch, so I followed the instructions on the website and sent an email with photos detailing the fault. The e-mail just bounced back - the address does not exist. So then tried phoning the company. I’ve left 3 messages and still no response. The products are hit and miss, the service is non existent. I feel like I’ve been scammed. Avoid at all costs.
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Reviews for Wifi Smart Home

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4 days ago
 Verified review
Very quick to turn around an order and get it delivered. Also very good at picking up and answering queries could perhaps give a little more detail on the website about detailed differences between switches in the same range e.g. wifi glass switches all have selectable gang position light except for dimmer switch which doesn’t. However, I’ve had several light switches now over a few orders and will probably be back for another few. Due to these switches and customer service, what started as an intention to change a couple of switches to see what they’re like, has quickly become a replacement of most switches in the house.
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12 days ago
 Verified review
Fantastic service, fantastic product. Much better than others in the market
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2 Mar 2024
 Verified review
I had difficulty pairing a new wifi sensor device, I emailed them and they responded by phoning me and offering suggestions which worked. really pleased with their response and outcome.
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24 Feb 2024
 Verified review

quick delivery excellent products

quick delivery excellant products
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DS
Dean S.
London
17 Feb 2024
 Verified review
Decent dispatch times & the tech support is great
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TA
Tom A.
Chester
11 Jan 2024
 Verified review
Great service and products.
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Answer by Wifi Smart Home
15 Jan 2024
Hi Thanks for your feedback, we appreciate it. Thanks Chris
23 Dec 2023
 Verified review
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Answer by Wifi Smart Home
15 Jan 2024
Hi Thanks for your review, we appreciate your feedback. Thanks Chris
17 Jul 2023
 Verified review
I ordered two dimmer switches, which look really good; as on the picture. However, unless on full brightness or very low levels of dimming the light starts flickering heavily. I tried emailing them but the email bounced; I then tried submitting a message through the 'Contact us' section on their website but they never got back to me.
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19 Apr 2023
 Verified review

good service and good products

Received excellent advice prior to purchase and excellent after care. Light switches are not yet installed but based on the 2 that were initially ordered have ordered another couple of products (dimmer switches) from wifismarthome.
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26 May 2023
 Verified review

Good service but email issues

Good service but doesn’t help that email appears to be down - 550 error “disabled recipient address “ on sales email address
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Answer by Wifi Smart Home
23 Aug 2023
Hi Sorry you have tried to get in touch and couldn't get an answer , the email (sales@wifi-smart-home.co.uk) is back up and running now if you want to get in touch. Thanks Chris Wifi Smart Home
DL
Dave L.
Faversham
16 Aug 2023
 Verified review
Good products, ordering, & delivery, but no response from email address or website question form.
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Answer by Wifi Smart Home
19 Oct 2023
Hi Sorry you you struggled to get an answer , the email (sales@wifi-smart-home.co.uk) is back up and running now if you want to get in touch. Thanks Chris Wifi Smart Home
9 Dec 2023
 Verified review
Very fast dispatch times & technical support is always on hand
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Answer by Wifi Smart Home
15 Jan 2024
Hi, Thanks for your feedback, glad to hear you had a good experience. Thanks Chris
19 Nov 2023
 Verified review
It does exactly what us claimed in the website
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Answer by Wifi Smart Home
21 Nov 2023
Hello Thanks for your review, we appreciate your feedback. Thanks Chris Wifi Smart Home Ltd
21 Aug 2023
 Verified review

Faulty product and no service

There was a fault with a light switch, so I followed the instructions on the website and sent an email with photos detailing the fault. The e-mail just bounced back - the address does not exist. So then tried phoning the company. I’ve left 3 messages and still no response. The products are hit and miss, the service is non existent. I feel like I’ve been scammed. Avoid at all costs.
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Answer by Wifi Smart Home
23 Aug 2023
Hi Sorry you have had a fault and couldn't get an answer , the email (sales@wifi-smart-home.co.uk) is back up and running now if you want to get in touch. Thanks Chris Wifi Smart Home
21 Aug 2023
 Verified review
I had an issue with my switch and tried several times to call, but the phone goes straight to voicemail, the sales email bounces, so no way to contact and resolve!
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Answer by Wifi Smart Home
23 Aug 2023
Hi Sorry you have had a fault and couldn't get an answer , the email (sales@wifi-smart-home.co.uk) is back up and running now if you want to get in touch. Thanks Chris Wifi Smart Home
18 Nov 2023
 Verified review
Order was not what I wanted so emailed for a return address and a refund and havnt heard anything from them
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Answer by Wifi Smart Home
21 Nov 2023
Hello We replied to your email on 17th November at 10:11, apologies if it didn't get through. We provided the returns details and asked for feedback on the product. I'll resend the email again so you can keep an eye out for it. Thanks Chris Wifi Smart Home Ltd
21 Jul 2023
 Verified review
I send them a email and never response, Technical support + don’t answer my phone call
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Answer by Wifi Smart Home
23 Aug 2023
Hi Sorry you tried to get in touch and couldn't get an answer , the email (sales@wifi-smart-home.co.uk) is back up and running now if you want to get in touch. Thanks Chris Wifi Smart Home