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Review summary
Customers consistently praise the helpfulness, responsiveness, and professionalism of the customer service team. Many reviewers highlight the team's willingness to provide detailed assistance, advice, and technical guidance, and customers value the knowledgeable advice and customized recommendations they receive when seeking support. Most customers are satisfied with the build and functionality of the products, and several comment on the intuitive installation and setup process. Customers frequently commend the quick replies to queries, timely support, and generally praise the fast and reliable delivery, with refunds or slight delays handled well. A few customers mention faults or issues with the products, and some face problems with device compatibility or connection. Additionally, a small number report negative experiences with customer service.
This text was automatically created by an AI system from user reviews.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsWifi Smart Home
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Verified
Excellent customer service and the most helpful company I have had the pleasure to deal with ,had a few questions regarding product and the response was quick and clear resulting in a purchase .
Definitely recommend this company and a big shout out to Chris for all his time and help.
Will definitely be using this company again .
Reply from Wifi Smart Home
Thanks for your feedback, we're pleased you are happy with your purchase
Verified
Smart light switch suitability
Having raised a query regarding the suitability of a Smart Light switch, the issue was researched and a positive reply given. The switch works perfectly and responds to Alexa controls.
Verified
Extremely knowledgeable and helpful to deal with. Can customise WiFi light switches to suit your personal needs.
I can't recommend highly enough.
I feel that this is the sort of company that would offer great after sales service and support too going on their performance so far!.
Thanks and I'll be back in touch for the main order shortly.
Reply from Wifi Smart Home
Thanks for your feedback, please let us know if there's anything else we can do to help.
Verified
Great product and service
The switches and sockets (Prestige Pro) are very good. They look great and work well. Chris was exceptionally helpful with my order and if you are looking for great looking wifi enabled switches and sockets I recommend wifi smarthome.
Reply from Wifi Smart Home
Thanks for your review and for taking the time to leave a review
Verified
These guys are extremely helpful even when you have a complex situation. Highly recommended!
Verified
Excellent products both visually and functionally together with quick delivery
Verified
Good door bell cam It looks well made and it fits the narro…
It looks well made and it fits the narrow space we have. It was a bit difficult for us to get connected to our phones but being elderly we are not quite sure on our device technology
Reply from Wifi Smart Home
Thanks for your feedback, I'm glad you are happy with the product
Verified
Smart Switching.
Great delivery, good people to deal with and very helpful if you need to call them. Second lot I’ve bought.
Looks great when fitted and easy to use in the app etc.
Bit pricey, but worth it.
Verified
Excellent and very helpful
Verified
Verified
Customer service is fantastic. They went beyond the norm to ensure I got what I needed.
Reply from Wifi Smart Home
Thanks for your feedback, we're glad you are happy with your purchase
Verified
Custom light switching
It's always a pleasure to make purchases from wifismarthome.
Chris is very helpful and always endeavours to help and assist with any technical issues.
Most importantly, he always answers messages and emails.
Reply from Wifi Smart Home
Thanks for your feedback, its been a pleasure helping you with your project.
Verified
Reply from Wifi Smart Home
Thanks for your feedback, we appreciate your review
Verified
Overall I am delighted with the Product
Overall I am delighted with the product. The styling is second to none. Installation was reasonably straight forward and the app was intuitive to program. The only improvement I can think of is to make the USB module less deep as all of the wall boxes will have to be made a lot deeper before I can install the sockets.
Reply from Wifi Smart Home
Thanks for your feedback and for the improvement suggestion, we really appreciate the feedback.
Verified
Great service
I was given great advice by Chris regarding my requirements and also made a custom light switch driver to accommodate my LED lights. Great service, advice and delivery time was next day. Now just a case of fitting the switches and getting started.
Reply from Wifi Smart Home
Thanks for your feedback, we appreciate the review
Verified
Very responsive to questions, fast delivery....
Reply from Wifi Smart Home
Thanks for your review, its great to hear you are happy with your purchase
Verified
very helpfull and quick
Reply from Wifi Smart Home
Thanks for your review, we appreciate your feedback
Verified
Reply from Wifi Smart Home
Thanks for your feedback, we're glad you are happy with your purchase
Verified
There was a delay in postage after paying for 1st class , was delighted to see a refund of postage due to the delay and the items arrived perfect
Reply from Wifi Smart Home
Thanks for your review and understanding about the delay
Verified
Nice design and straightforward to fit. My only criticism is that it is advertised as working with Siri but after some days following the instructions to the letter I could not see anyway to get it to work.
The other features worked fine.
Reply from Wifi Smart Home
Thanks for your review and we're sorry that you had problems with the SIRI integration. Our technical team will investigate.
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Wifi Smart Home
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Wifi Smart Home
Wifi Smart Home was born out of frustration right here in the UK. We established this wifi smart home website after being disheartened by the options available to make our homes SMART. We had the choi...
