FutureShop.co.ukReviews:
1,493 reviews in the last 12 months17,163 total reviews
Excellent
TrustmarkValid
Top positive review
28 Oct 2023
Verified review
"Futureshop.co.uk" isn't just another online store; it's a fantastic place to find audiophile-grade hifi accessories and more.
What I think truly sets "Futureshop.co.uk" apart is the exceptional staff. I've spoken separately with Mark and Geoff. They're not just friendly and honest; they're experts who genuinely care about helping you find the right products for your setup. No scripted responses or pushy sales tactics; it's a refreshing change to have knowledgeable folks who love what they do.
The standout here, for me (in terms of products I'VE tried), without a doubt, are the yellow QSA fuses (pictured - aligned in the CORRECT direction). Over a month, I picked up four of these little wonders, and they've taken my hifi setup to a whole new level. The improvement in sound quality is nothing short of magical – I'm tapping my toes and grooving to the music like never before. Well, as much as a 50 year old can, "groove".
The audioquest ethernet cable I got here is also a winner. With advice from Mark, I coupled this with a QSA (alright, alright, alright, yes I know, I'm a fan) yellow LAN jitter ethernet adaptor. It's like my internet connection got an upgrade – perfect for streaming high-quality music hassle-free.
So, if you're in the market for all things, hifi and want a reliable source with products that truly deliver, give "Futureshop.co.uk" a try. You won't be disappointed by the products or the people behind them.
Read more
Top negative review
9 Jun 2023
Verified review
Listing for the Tellurium Q Ultra Black interconnects showed that they dispatch within 24 hours. After placing order I was told that they are a special order and would be sent between 7-10 days. This should have been shown on the listing. Have purchased from Future Shop (usually Ultra Black Tellurium Q cable which was always in stock) in the past and found them to be reliable but felt let down on this occasion.
Read more
RH
Robert H.
Leicester
Reviews for FutureShop.co.uk
4 days ago
Verified review
Report review
2 Nov 2023
Verified review
No Stock - Frustration
Excellent company, with excellent staff.
Unfortunately I have had to take a couple of stars away due to products advertised being out of stock, and only being notified after completing the purchase process.
The staff are very good at communicating alternatives, however it can be frustrating.
Report review
Answer by FutureShop.co.uk
2 Nov 2023
Good afternoon,
Thank you so much for letting us know about your recent experience.
We were very sorry to hear about the problems you experienced obtaining the items that you needed. We very much appreciate the frustration that this caused at the time.
We have contacted you in more detail on the email details on your order.
We will do everything we can to assist you in the future.
With kindest regards,
Future Shop.
20 Oct 2023
Verified review
Goods not in stock, but company made the effort to help me!
Goods were unfortunately not in stock, but company phoned to confirmthat a loan pair of cables would be sent to me untill the required pair had been made! I await the loan cables!!
Regards
Jeffrey Peters
Report review
13 Oct 2023
Verified review
Website gives the impression that the item is in stock and delivery option of a next working day supports that impression when in fact the item is in order from the supplier and has still not arrived
Report review
Answer by FutureShop.co.uk
16 Oct 2023
Dear Michael,
Thank you very much for sharing your experience with us, We have written to you with more details and we will do everything we can to expedite your order, We are so sorry that your order has been delayed.
Thank you for your understanding,
Kindest regards,
Future Shop
RH
Robert H.
Leicester
9 Jun 2023
Verified review
Incorrect information on listing
Listing for the Tellurium Q Ultra Black interconnects showed that they dispatch within 24 hours. After placing order I was told that they are a special order and would be sent between 7-10 days. This should have been shown on the listing. Have purchased from Future Shop (usually Ultra Black Tellurium Q cable which was always in stock) in the past and found them to be reliable but felt let down on this occasion.
Report review
Answer by FutureShop.co.uk
12 Jun 2023
Hi Robert,
We apologise for any misunderstanding there may have been regarding the listing for the Tellurium Q Ultra Black interconnects. We strive to provide our customers with accurate and up-to-date information, and we regret that this wasn’t the case in this instance. We value your past purchases and appreciate your feedback as it helps us to improve our services.
We hope that you will consider giving us another chance in the future.
3 Feb 2023
Verified review
Brexit...
The product range is very wide and of high quality. The customer care is excellent.
Unfortunately, thanks to the Brexit, customs duties are much higher now and prices are no longer competitive. Too bad...
A continental ex-customer
Report review
18 Feb 2023
Verified review
Paid for next working day delivery for an item that is usually dispatched in 24 hours to discover there is a seven to ten days wait and next day delivery is now an unknown random working day
Report review
12 Apr 2023
Verified review
im still waiting, dont send out quality reviews before the customer has even got his order.
Report review
Answer by FutureShop.co.uk
12 Apr 2023
Dear Philip,
Thank you for your feedback via Trusted Shops, I am so sorry that you were asked for a quality review before receiving your order. Our system is tuned to ask for responses after the delivery of customer orders, my apologies on this occasion we were rather early.
We have checked with the distributors for an update and they have advised as this cable is specially ordered for the manufacturers the lead time is a little longer. These high-quality cables are made in smaller, highly quality controlled batches and do take a little longer to source.
Your cable will be provided from the latest possible stock and be the most current specifications and we are sure that you will be happy with it.
We will ensure that you get a dispatch confirmation and tracking number as soon as the order is with us and available for you. I have asked the team to ensure your order is despatched as a matter of priority.
Thank you for your understanding and patience,
With kindest regards,
FutureShop
ML
mike L.
Bristol
8 Apr 2023
Verified review
one of the items ordered was damaged and is being replaced
Report review
Answer by FutureShop.co.uk
12 Apr 2023
Dear Michael,
I am so sorry to hear that one of the items you ordered was damaged. I understand how frustrating that can be, and I want to assure you that we are doing everything we can to fix the problem. We have despatched a replacement unit to you today.
Thank you for your patience and understanding. We value your business and we are committed to providing you with the best possible service.
We hope that you will enjoy your new unit and music,
With kindest regards,
FutureShop.
18 Jan 2023
Verified review
Prastai!Supainioti antgaliai!
Report review
10 Feb 2023
Verified review
Report review
24 Dec 2022
Verified review
Report review
14 Dec 2022
Verified review
Report review