FutureShop.co.ukReviews:
1,549 reviews in the last 12 months18,402 total reviews
Excellent
TrustmarkValid
Most relevant positive review
18 Jan 2024
Verified review
Ordered Three AudioQuest Forest 48G HDMI Cables two 2 Meters and one 1 Meter on 7/1/24 Sun 7pm arrived 9/1/24 Tuesday at MD by Royal Mail. They were securely packages inside official AudioQuest Boxes and arrived undamaged. While futureshop weren't the cheapest (not a lot in it) others never showed the official packaging in their sales info and I was concerned you may not receive genuine AudioQuest Cables. I have used True HQ Ultra High Speed 2.1 & Clearer Audio Copper Line 2.1 HDMI Cables and as another reviewer said on a rival site if your not coming from Budged Cables the improvements aren't massive but they are there. I would say picture for me has improved the most with sharpness while sound is a little better defined in the high range! I would use futureshop again for my cable very pleased
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Most relevant negative review
22 Apr 2024
Verified review
Nothing like receiving an opportunity to review a product that hasn’t even been delivered yet! Poor communication and no idea when I will get my cables….
Comment since writing review above: I’m always impressed by companies that take the time to read and respond to reviews such as in this case. Although not entirely happy with the wait I appreciate it is out of Futureshops control
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MC
Mike C.
Bedford
Reviews for FutureShop.co.uk
27 Sept 2023
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Answer by FutureShop.co.uk
28 Sept 2023
Hi Mike,
Thank you so much for your 5-star review! We appreciate your positive feedback and we look forward to continuing to serve you.
27 Sept 2023
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Answer by FutureShop.co.uk
28 Sept 2023
Thank you for taking the time to leave such a positive review of Future Shop! We are thrilled that you enjoyed your experience with us and appreciate you giving us 5 stars.
27 Sept 2023
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Answer by FutureShop.co.uk
28 Sept 2023
Thank you for your 5-star rating! We're so happy to hear that you had a great experience with Future Shop. We appreciate your support.
23 Sept 2023
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Answer by FutureShop.co.uk
25 Sept 2023
We at Future Shop are so pleased to hear that you had a great experience with us. Thank you for your 5-star review!
22 Sept 2023
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Answer by FutureShop.co.uk
25 Sept 2023
Thank you for your five-star rating! We strive to provide excellent service and products to our customers and we are glad to have met your expectations.
20 Sept 2023
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Answer by FutureShop.co.uk
25 Sept 2023
Thank you so much for your 5-star rating! We are glad to hear that Future Shop has met your expectations. We look forward to continuing to provide great service for you in the future.
20 Sept 2023
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Answer by FutureShop.co.uk
25 Sept 2023
Thank you for your 5 star review of Future Shop! We appreciate your feedback and are glad you had a great experience.
15 Sept 2023
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Answer by FutureShop.co.uk
18 Sept 2023
Hi Grant,
Thank you for your great review! We're so glad you had a positive experience with us. We look forward to serving you again soon!
15 Sept 2023
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Answer by FutureShop.co.uk
18 Sept 2023
Hi Ian,
Thank you for your 5-star review! We are so thrilled that you had a great experience with us at Future Shop. We appreciate your support!
15 Sept 2023
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Answer by FutureShop.co.uk
18 Sept 2023
Thank you for giving us 5 stars! We are so glad that you had a positive experience with us. We hope to be able to serve you again soon.
14 Sept 2023
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Answer by FutureShop.co.uk
18 Sept 2023
Thank you for the 5-star review! We are so glad that you have had a great experience shopping with us. We hope to see you again soon!
14 Sept 2023
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Answer by FutureShop.co.uk
18 Sept 2023
Thank you for your 5 star rating! We strive to provide the best customer service, and we are so glad you had a positive experience with us.
14 Sept 2023
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Answer by FutureShop.co.uk
18 Sept 2023
Hi George,
Thank you for your 5-star review! We are glad to hear that you had a good experience with us!
14 Sept 2023
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Answer by FutureShop.co.uk
18 Sept 2023
Hi Kevin,
Thank you for your 5-star review! We look forward to serving you again soon!
14 Sept 2023
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Answer by FutureShop.co.uk
18 Sept 2023
Hi Nigel,
We really appreciate your feedback and are glad that you had a great experience. Thank you so much for your five star review of Future Shop!
MC
Mike C.
Bedford
22 Apr 2024
Verified review
Still not delivered
Nothing like receiving an opportunity to review a product that hasn’t even been delivered yet! Poor communication and no idea when I will get my cables….
Comment since writing review above: I’m always impressed by companies that take the time to read and respond to reviews such as in this case. Although not entirely happy with the wait I appreciate it is out of Futureshops control
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Answer by FutureShop.co.uk
30 Apr 2024
Dear Michael,
Thank you for your message, we just wanted to ensure you were happy with the cables that were delivered to you on the 24th of April,
Please do not hesitate to contact us if we can be of further assistance,
With kindest regards,
FutureShop
17 Dec 2023
Verified review
Be more open and transparent about your true stockng levels rather than just trying to get my money upfront knowing that you can't fulfil my order immediately and then expecting me to wait a month. In this day and age customers have multiple different ways/options to source items quickly. You defintely need to do better.
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Answer by FutureShop.co.uk
29 Dec 2023
Hi Alexander,
Thank you for taking the time to provide your honest feedback. We sincerely apologise if our stock-level representation has caused any inconvenience or disappointment. We never intend to mislead our customers or create an expectation we cannot meet.
Thank you again, Alexander, for bringing this to our attention. Your feedback helps us grow and improve.
2 Nov 2023
Verified review
No Stock - Frustration
Excellent company, with excellent staff.
Unfortunately I have had to take a couple of stars away due to products advertised being out of stock, and only being notified after completing the purchase process.
The staff are very good at communicating alternatives, however it can be frustrating.
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Answer by FutureShop.co.uk
2 Nov 2023
Good afternoon,
Thank you so much for letting us know about your recent experience.
We were very sorry to hear about the problems you experienced obtaining the items that you needed. We very much appreciate the frustration that this caused at the time.
We have contacted you in more detail on the email details on your order.
We will do everything we can to assist you in the future.
With kindest regards,
Future Shop.
3 May 2024
Verified review
Ordered 4 different lengths of cable.
Ordered 4 different lengths of cable, quality seems good but no indication of which cable was which so ended up having to untangle and measure each one to find out. A piece of tape marked up or something as they were cut to length and packed would have helped.
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Answer by FutureShop.co.uk
3 May 2024
Dear John,
Thank you for your message via Trusted Shops, we want to also to thank you for your order.
We very much appreciate your feedback and suggestions regarding the labelling of cut cable lengths.
We will ensure that this insight is tabled at our next operational meeting, We have also passed your suggestion to our head of operations for consideration.
Thanks again John, and enjoy your music
Kindest regards
Future Shop
5 Apr 2024
Verified review
I ordered a 9.5m speaker cable. The ends are terminated with banana plugs but 3 or the 4 atlas cobalt jackets were loose in the box. With a twisted cable, I don't even know what the polarities are at the end of the cable with no atlas cobalt jackets attached.
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Answer by FutureShop.co.uk
5 Apr 2024
Good Morning,
Thank you for your message, We were really sorry to hear that the barrels on your speaker cables were detached on arrival, Our operations team are working on a solution for you and we will be sending you a replacement cable.
We have sent you more detailed information by email, and will ensure that you have all the help you need,
Kindest regards,
FutureShop.