Big Bertha Original- Logo - reviews

Big Bertha Original
Reviews:

616 reviews in the last 12 months5,783 total reviews  

4.10
Good

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Most relevant positive review

2 Nov 2023
 Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.

Most relevant negative review

11 Dec 2023
 Verified review
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
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Reviews for Big Bertha Original

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2 Oct 2024
 Verified review

No nice footstool but a little mean with bean filler.

I bought a small bean bag footstool. I was very happy with the fabric, style and design but I thought that they were a little mean with the amount of polystyrene bean filler. I contacted customer services and the only option they offered was to return it. However having opened the packaging and filled the footstool I did not want to do this. There no option to communicate further with them. What I would have liked was for them to send some extra beans.
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Answer by Big Bertha Original
3 Oct 2024
Apologies about this, one of our agents has contacted you about this issue.
14 Oct 2024
 Verified review
Product as described, shame they don't put the beans in themselves but doesn't take too long. Ended up scooping them in with a saucepan.
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Answer by Big Bertha Original
15 Oct 2024
Thank you for your review! We hope you enjoy it :)
10 Oct 2024
 Verified review
Nothing to change. Product and service great and will definitely shop with you again and recommend you to friends and family. Very happy customer. My dogs all jumped into their little igloos as soon as I put the new cushions inside them so happy puppies too.
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Answer by Big Bertha Original
15 Oct 2024
Aww how cute! We hope our furry friends are enjoying the cushions :) Thank you !
14 Oct 2024
 Verified review
The products are ok but not fantastic on relation to the price. The Jessica sofa looks a bit pitiful and we hadn't been sent enough beams to fill it. I've bought more and it looks better but I would say products are very over priced.
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Answer by Big Bertha Original
10 days ago
We are sorry to hear this. Customer Service emailed you about the issue with the order but no reply yet, please let us know if you need further assistance.
12 Oct 2024
 Verified review
Great product & excellent customer service. I contacted the company when the item arrived with less filling than it should have had & they sent me out replacement filling with no issues. Recommend.
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Answer by Big Bertha Original
15 Oct 2024
Thank you for your review! Enjoy your Big Bertha :)
2 days ago
 Verified review
Excellent experience from beginning to end. Easy to order, quick delivery and updates and very reasonably priced for a high quality product range. Highly recommended. Have fun filling it!
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16 Oct 2024
 Verified review
Lovely foot stool but not easy to fill up with polystyrene balls, it could have come complete as box was big enough
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Answer by Big Bertha Original
18 Oct 2024
Thank you for your feedback and patience with the order.
9 days ago
 Verified review
Quality is ok but price is overinflated. Also came with insufficient filling and I had to ask for more to be sent.
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13 Oct 2024
 Verified review
It was much smaller than I expected from the picture. The colour and feel of the cover is very good.
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Answer by Big Bertha Original
15 Oct 2024
Thank you for your feedback.
8 Oct 2024
 Verified review

Beautiful pouffe

Beautiful and very soft had to buy extra beans but worth it would definitely recommend
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Answer by Big Bertha Original
15 Oct 2024
Thank you so much for your feedback!
15 Oct 2024
 Verified review
Little disappointing paying all that mo yeah and having to fill it yourself !
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5 Oct 2024
 Verified review
Great material only down side is you’ve to fill the bean chair yourself 🤷🏻‍♀️
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Answer by Big Bertha Original
15 Oct 2024
Thank you for your feedback.
3 days ago
 Verified review
Bought as a birthday gift for my grandaughter. She was thrilled with it.👍
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Answer by Big Bertha Original
3 days ago
Amazing! we are glad to hear she is happy with her Big Bertha! Thank you
11 days ago
 Verified review
There should be a instruction leaflet on how best to insert beans
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13 days ago
 Verified review
Difficult to put together and sofa loses shape really easily.
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17 Oct 2024
 Verified review
Pleased with my purchase and happy with delivery service.
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Answer by Big Bertha Original
18 Oct 2024
Thank you so much for your review! :)
10 days ago
 Verified review
Arrived earlier than expected Well packaged Great item
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Answer by Big Bertha Original
10 days ago
Awaiting! Thank you so much! We are pleased to read you review! We hope the little one enjoys the beanbag :)
SC
Sue c.
CHEADLE
18 Oct 2024
 Verified review

Fabulous quality

This is my 3rd lounge pug, absolutely love them
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Answer by Big Bertha Original
18 Oct 2024
Amazing! We love that you love them! Thank you :)
17 Oct 2024
 Verified review

Amazing!

Prompt delivery! Excellent customer service. 5*
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Answer by Big Bertha Original
18 Oct 2024
Glad to hear our team was able to help with your request! Thank you and we hope you enjoy your sofa :)
11 days ago
 Verified review
Excellent customer service. Good product.
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Answer by Big Bertha Original
10 days ago
Thank you so much! We appreciate your recent purchases :)