Big Bertha Original- Logo - reviews

Big Bertha Original
Reviews:

619 reviews in the last 12 months5,491 total reviews  

4.12
Good

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Top positive review

2 Nov 2023
 Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.

Top negative review

11 Dec 2023
 Verified review
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
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Reviews for Big Bertha Original

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27 Mar 2024
 Verified review
Did not realize you had to fill your own bag with the beads supplied! What a mess with beads all over house. Should have been filled at warehouse not in customer's home.
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Answer by Big Bertha Original
4 days ago
Sorry to hear this, we do mention assembly is required apologies if this was not clear before placing the order. Let us know if you require further assistance.
2 Apr 2024
 Verified review
The beans don't stay in any of the right places so it ends up like a blob which my daughter struggles to get into.
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Answer by Big Bertha Original
19 hours ago
Sorry to hear this! Please send a photo to customer services, they will be able to help.
5 days ago
 Verified review
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Answer by Big Bertha Original
19 hours ago
Please email customer service at sales@bigberthaoriginal.com with a photo of your item and they will check your options.
26 Feb 2024
 Verified review

They need to make it clearer that it's self assembly!

Ordered a footstool and was quite surprised when it didn't arrive already assembled. If I had read the reviews fully beforehand I would have seen there was a common theme of people missing this info at the very bottom of the Features section, and also that there wasn't enough filling provided. I didn't bother opening the packages within as I knew it would be a nightmare, so I can't comment on the quality. I also had to chase for the refund which took nearly 3 weeks to go back to my account.
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Answer by Big Bertha Original
27 Feb 2024
We are sorry to hear the information was not clear and the delay with the refund. This has been solved for you. Thank you for your patience.
2 Mar 2024
 Verified review

Could be better

It would be so much better if the beanbag came ready stuffed. Doing it at home is such a faff and so many of the styrofoam beans spill out and it’s messy. I would prefer to buy from somewhere where it’s ready-stuffed professionally, so wouldn’t buy from here again or recommend.
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Answer by Big Bertha Original
5 Mar 2024
Wea re sorry to hear there was an issue with the filling process. Please email sales@bigberthaoriginal.com and the team with check your options.
16 Feb 2024
 Verified review
Easy to order, arrives on time would have been 5 stars if they could package the replacement beans in a bag that doesn’t result in a high portion of the beans ending up all over the floor. Very difficult to fill. Once it’s done a great product
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Answer by Big Bertha Original
16 Feb 2024
Thank you for your review!
13 Mar 2024
 Verified review
Liked the material however far smaller than anticipated.....also more beans required
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Answer by Big Bertha Original
15 Mar 2024
Thank you for contacting our customer service team, your return request is in process.
2 Mar 2024
 Verified review
Polystyrene balls were loose outside packaging bag and in the box. Messy getting them in the item.
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Answer by Big Bertha Original
5 Mar 2024
We are sorry to hear there was an issue with the filling process. If you need further assistance, please send a photo of your item to sales@bigberthaorignal.com and they will be able to help.
18 Feb 2024
 Verified review
Part of order ripped. Not enough beans to fill it.
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Answer by Big Bertha Original
22 Feb 2024
We are sorry to hear this, please send a photo of your item to sales@bigberthaoriginal.com and they will be able to help with the issue.
13 Feb 2024
 Verified review

Nightmare assembly

The beanbag, once assembled, is very comfortable. However, as other reviewers have experienced, it is not clear from the website that you are required to fill it yourself (and similar to another reviewer, I did not have a second person available to help which made the task pretty hard). The filling gets everywhere and is a nightmare to clear up. This is not helped by the fact the box it comes in has holes and some of the filling will inevitably come out the bottom no matter how careful you are. Again, similar to other reviewers, insufficient filling was provided - I bought 2x beanbags and 1x footstool/pouffe and ended up using the filling meant for the pouffe to fill one of the beanbags so that it was sufficiently full / sturdy. I don't see why they can't ship the beanbag ready-made so assume it's a cost-cutting measure at the company's end. If you're willing to spend an hour and a half bent over with a dustpan and brush chasing tiny filling balls round the floor then the final product is good (provided you overfill with stuffing meant for e.g. a pouffe which you then won't be able to use). Otherwise I would recommend finding an alternative supplier who will ship ready-made!
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Answer by Big Bertha Original
16 Feb 2024
We are sorry to hear there was an issue with the filling process. Please send a photo of the items that require more filling to sales@bigberthaoriginal.com and they will be able to help with this.
30 Jan 2024
 Verified review
Smaller than expected by photos. Also having to fill the chair yourself with foam balls was a nightmare. Paid for item then contacted to say they didnt have the material we ordered.
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Answer by Big Bertha Original
2 Feb 2024
Apologies for the issue with the stock. If you need further assistance with the filling, please contact customer service again with a photo of the item and they will be able to help.
18 Jan 2024
 Verified review
Needs more filling
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Answer by Big Bertha Original
19 Jan 2024
Thank you for contacting Customer Service. Extra filling is on its way to you.
PV
Phil V.
Bristol
11 Jan 2024
 Verified review

Bubble sofa bean bag and footstool

Nice quality, but I was disappointed I had to purchase an extra 6cu feet of filling (from a cheaper company) to get the bean bag looking anything like the pictures on the website. A sneaky trick to extract an extra £50 for additional filling. **UPDATE** There are approx 15 other reviews from people with the same issue...you how much is required, so just ship the correct amount in the first place!
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Answer by Big Bertha Original
16 Jan 2024
We always try to send the correct amount of filling. However, this is not always easy as we might have a different idea of the fill level for best comfort than our customers do. Depending on the type of beanbag they need to be filled to 60% - 70% as they are soft furniture, but every customer is different, and we try to suit every customer needs. Thank you for your feedback.
28 Dec 2023
 Verified review

‘LARGE’ ????

I ordered a large footstool. The quality of the fabric was nice but if that was large I wouldn’t like to see small and I also didn’t appreciate it hasn’t been filled and you’ve to do it yourself.
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Answer by Big Bertha Original
29 Dec 2023
Thank you for your feedback. Sizes are shown online, apologies if this was not clear for you before placing the order, but we can see a return service is in process.
20 Dec 2023
 Verified review
Arrived ahead of time, but did not expect it to be a “stuff it yourself” exercise. This requires two people and no cats!!!!
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Answer by Big Bertha Original
29 Dec 2023
We are sorry you feel this way and that the filling process was not easy this time. If you require further assistance, please send a photo of your item to sales@bigberthaorignal.com and they will be able to help.
27 Dec 2023
 Verified review
There aren’t enough beans - the sofa looks really limp and not like the photograph
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Answer by Big Bertha Original
29 Dec 2023
Apologies for the issue with the filling, I can see you contacted Customer Service about this issue, waiting for your reply to sort out the issue as soon as possible.
11 Jan 2024
 Verified review
The bag is not large enough for my needs
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Answer by Big Bertha Original
12 Jan 2024
We are sorry to hear the item is not as expected. Please email sales@bigberthoriginal.com and they will be able to check your options.
11 Dec 2023
 Verified review

I feel mislead

Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
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Answer by Big Bertha Original
13 Dec 2023
Thank you for your review, we sorry to hear there was an issue with the delivery. We cannot find any communication about the issue with the order but please email sales@bigberrthaoriginal.com in case you need further assistance with the filling, we will be able to help.
16 Apr 2023
 Verified review

Good fabric and colour

The colour and fabric are nice. But the process of inserting the polystyrene filling is excruciating! I feel I've paid a sofa price to be sent a DIY product. It's incredibly messy, time consuming and tricky to get the filling in, even with two people. The website doesn't make it clear that you receive a poly packaged fabric outer and two massive bags of polystyrene balls. There's no clever filling mechanism or delivery system - just pour them in and hope for the best!
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20 Nov 2023
 Verified review

Avoid

The sofa doesn't come filled so you have to do it yrself. Absolute nightmare. Spent 4 hrs trying to do just that and the filling went everywhere which took forever to clean up. When finally filled it could do with more filling but after all the issues with filling it I gave up. It would be an OK sofa for a child in a playroom but does not seat 2 adults unless you like sitting with Yr knees up by Yr ears!!
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Answer by Big Bertha Original
21 Nov 2023
We are sorry to hear there was an issue with the item and thank you for contacting our customer service, they have dealt with the issue. Thanks