Big Bertha Original- Logo - reviews

Big Bertha Original
Reviews:

623 reviews in the last 12 months5,456 total reviews  

4.11
Good

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Top positive review

2 Nov 2023
 Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.

Top negative review

11 Dec 2023
 Verified review
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
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Reviews for Big Bertha Original

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13 Feb 2024
 Verified review

Nightmare assembly

The beanbag, once assembled, is very comfortable. However, as other reviewers have experienced, it is not clear from the website that you are required to fill it yourself (and similar to another reviewer, I did not have a second person available to help which made the task pretty hard). The filling gets everywhere and is a nightmare to clear up. This is not helped by the fact the box it comes in has holes and some of the filling will inevitably come out the bottom no matter how careful you are. Again, similar to other reviewers, insufficient filling was provided - I bought 2x beanbags and 1x footstool/pouffe and ended up using the filling meant for the pouffe to fill one of the beanbags so that it was sufficiently full / sturdy. I don't see why they can't ship the beanbag ready-made so assume it's a cost-cutting measure at the company's end. If you're willing to spend an hour and a half bent over with a dustpan and brush chasing tiny filling balls round the floor then the final product is good (provided you overfill with stuffing meant for e.g. a pouffe which you then won't be able to use). Otherwise I would recommend finding an alternative supplier who will ship ready-made!
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Answer by Big Bertha Original
16 Feb 2024
We are sorry to hear there was an issue with the filling process. Please send a photo of the items that require more filling to sales@bigberthaoriginal.com and they will be able to help with this.
26 Feb 2024
 Verified review

They need to make it clearer that it's self assembly!

Ordered a footstool and was quite surprised when it didn't arrive already assembled. If I had read the reviews fully beforehand I would have seen there was a common theme of people missing this info at the very bottom of the Features section, and also that there wasn't enough filling provided. I didn't bother opening the packages within as I knew it would be a nightmare, so I can't comment on the quality. I also had to chase for the refund which took nearly 3 weeks to go back to my account.
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Answer by Big Bertha Original
27 Feb 2024
We are sorry to hear the information was not clear and the delay with the refund. This has been solved for you. Thank you for your patience.
1 Feb 2024
 Verified review

The bean bag itself is great

the bean bag itself is great, having to put the beans in ourselves - not so great. I don't know why the beans did not come already inside the bag and why we had to put them in ourselves. I cannot see the advantage shipping wise.
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Answer by Big Bertha Original
2 Feb 2024
Thank you for your feedback!
30 Jan 2024
 Verified review
Smaller than expected by photos. Also having to fill the chair yourself with foam balls was a nightmare. Paid for item then contacted to say they didnt have the material we ordered.
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Answer by Big Bertha Original
2 Feb 2024
Apologies for the issue with the stock. If you need further assistance with the filling, please contact customer service again with a photo of the item and they will be able to help.
20 Feb 2024
 Verified review

Good customer service

Product arrived with some damage to the packaging. Contacted customer service and was promptly sent more filling beads to replace some that were lost as a result.
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Answer by Big Bertha Original
22 Feb 2024
Thank you for contacting Customer Service! We are glad to hear they were able to help with the issue! Enjoy 😎
15 Feb 2024
 Verified review

Beanbag

Excellent quality fabric used for the beanbag & the price was very fair too. Delivery was also super quick More polyester beads were required to complete the look of the bag and after emailing BigBertha more arrived within within a day or two. To me that deserves the five star review.
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Answer by Big Bertha Original
16 Feb 2024
Aww thank you so much for your review ⭐!! Enjoy
16 Feb 2024
 Verified review
Easy to order, arrives on time would have been 5 stars if they could package the replacement beans in a bag that doesn’t result in a high portion of the beans ending up all over the floor. Very difficult to fill. Once it’s done a great product
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Answer by Big Bertha Original
16 Feb 2024
Thank you for your review!
29 Jan 2024
 Verified review

The perfect pouffe…

I love this pouffe I thought it would be a little small for what I needed it for but it’s perfect a very reasonable size al I would ask for just for me would be more beans I’ve used it since day one and it’s getting a little flat in places
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Answer by Big Bertha Original
2 Feb 2024
Thank you for your review! Looks so nice! If you still have an issue with the filling, please send a new photo of the item to sales@bigberthaoriginal.com
16 Feb 2024
 Verified review
I love my Cloud Sac memory foam footstool. It was quick delivery & I was kept informed throughout. I had an issue with the filling which was rectified immediately & received more filling, thank you
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Answer by Big Bertha Original
16 Feb 2024
Thank you for your review ⭐!! Happy lounging
27 Feb 2024
 Verified review
Lovely wee sofa but would be 5 stars if it had a liner so cover can be washed. Also brilliant if we didn't have to fill it when it arrived..it was easy to fill but still quite a lot of wastage.
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Answer by Big Bertha Original
1 Mar 2024
Thank you for your review! We are glad to hear you like it :)
21 Feb 2024
 Verified review
Great stuff! Delivered quickly, easy to fill. Very well made with a strong inner lining - no escaping beans! Lovely colour. Very happy.
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Answer by Big Bertha Original
22 Feb 2024
Thank you so much for your great review! We hope you enjoy it 😎
1 Feb 2024
 Verified review
Loved the large cushions. I bought 4 cushions and they make my sofas look like new I have recommended this website to family members
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Answer by Big Bertha Original
2 Feb 2024
Aww thank you ! Lovely cushions :) Enjoy
4 Feb 2024
 Verified review
Beautifully made. Perhaps an internal wrapping in the box? Our box had a hole in it, luckily had not affected the cushions.
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Answer by Big Bertha Original
9 Feb 2024
Thank you for your feedback ⭐! Good to hear cushions arrived in good condition.
2 Feb 2024
 Verified review
Very fast delivery and great products. Also very good at keeping customers updated with their delivery etc.
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Answer by Big Bertha Original
2 Feb 2024
Thank you for your review ⭐!
PL
peter L.
Margate
1 Feb 2024
 Verified review
i am very happy with the offered choice/variety and prices. delivery was quick and secure !
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Answer by Big Bertha Original
2 Feb 2024
Thank you for your review ⭐! Enjoy
3 Feb 2024
 Verified review
Great service and delivery, I didn’t realise the beans came separately to the bags!
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Answer by Big Bertha Original
9 Feb 2024
Thank you for your review :)
8 Feb 2024
 Verified review
Excellent sofa love the material and filling was easy and plumped up nicely
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Answer by Big Bertha Original
9 Feb 2024
Thank you for your feedback ⭐! Enjoy the sofa :)
19 Feb 2024
 Verified review

Customers service A1

Customers service A1 Product information needs more looling into.
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Answer by Big Bertha Original
22 Feb 2024
Thank you for your review 😊!
24 Feb 2024
 Verified review
Goods as described, arrived promptly, good quality.
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Answer by Big Bertha Original
27 Feb 2024
Thank you for your review ⭐!
18 Feb 2024
 Verified review
Part of order ripped. Not enough beans to fill it.
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Answer by Big Bertha Original
22 Feb 2024
We are sorry to hear this, please send a photo of your item to sales@bigberthaoriginal.com and they will be able to help with the issue.