Big Bertha Original- Logo - reviews

Big Bertha Original
Reviews:

623 reviews in the last 12 months5,456 total reviews  

4.11
Good

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Top positive review

2 Nov 2023
 Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.

Top negative review

11 Dec 2023
 Verified review
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
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Reviews for Big Bertha Original

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13 Mar 2024
 Verified review
Lovely item quick delivery.
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Answer by Big Bertha Original
15 Mar 2024
Thank you⭐!
29 Feb 2024
 Verified review
Good product.Good service
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Answer by Big Bertha Original
1 Mar 2024
Thank you for your comment ⭐!
12 Mar 2024
 Verified review
Good plump cushion
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Answer by Big Bertha Original
12 Mar 2024
Thank you for your review!
2 days ago
 Verified review
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4 days ago
 Verified review
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7 days ago
 Verified review
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Answer by Big Bertha Original
7 days ago
Thank you ⭐!
10 days ago
 Verified review
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Answer by Big Bertha Original
8 days ago
Thank you ⭐!
14 Mar 2024
 Verified review
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Answer by Big Bertha Original
15 Mar 2024
Thank you⭐!
4 Mar 2024
 Verified review
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Answer by Big Bertha Original
5 Mar 2024
Thank you ⭐!
1 Mar 2024
 Verified review
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Answer by Big Bertha Original
5 Mar 2024
Thank you ⭐!
2 days ago
 Verified review

I received this product and was not worth the money.

I received this product and was immediately disappointed with the presentation as the beanbag needs to be ‘assembled’. The polystyrene balls is in a separate bag to the casing, and despite best efforts, it is a very messy exercise as the filling goes everywhere. At this price, I would have expected the bean bag to come ready for use. The material of the casing was also quite poor and does not have the quality I would expect for >£100. I had then decided to return for a refund, but have received no correspondence after nearly 2 weeks. VERY disappointing!
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14 Mar 2024
 Verified review

The item was not as I expected - disappointing

The item was not as expected and I had to fill myself which was not easy. Zip pull was a pink paperclip! Not enough fillling so I wrote to them via their online system. They have never replied. Not impressed and the item has already collapsed through lack of filling and is not like the picture on website. Expensive and not worth the money. I don’t recommend.
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Answer by Big Bertha Original
15 Mar 2024
Sorry to hear you feel this way, there is a reply to your email on 28.02 at 10am after receiving your email on 28.02 afternoon. Customer Service requested a photo of the item so they can assist you with the filling and information about the zip. Email has been sent again, waiting to hear from you.
21 hours ago
 Verified review

Not worth the money. Very expensive

The beanbag came in two parts where you have to pour the balls Into the beanbag, which is an absolute nightmare, even with two of you. It’s really not worth the money, it’s incredibly expensive for what it is.
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5 Mar 2024
 Verified review

AWFUL

You have to fill the bean bag yourself!!!! Been trying for an hour now and still not done, tiny polystyrene balls everywhere. An absolute nightmare product. Would never have bought if I had known!
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Answer by Big Bertha Original
7 Mar 2024
We are sorry to hear you are not happy with the item, assembly required is noted in the characteristics of the products. Customer service has contacted you, waiting to hear back from you.
1 Mar 2024
 Verified review
It's nothing like the photo. Those granules are dangerous for children and difficult to stuff into the cover
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Answer by Big Bertha Original
5 Mar 2024
Sorry to hear this, our customer service contacted you to help, waiting for your reply.
9 Mar 2024
 Verified review
Beans provided do not fill out sofa. Very flat
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6 days ago
 Verified review
The item I received was damaged. Should have been checked before shopping to customer
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3 Mar 2024
 Verified review
Much smaller than we imagined. Size should be clearer on the website
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Answer by Big Bertha Original
6 Mar 2024
We are sorry to hear this. Every item has a diagram with an image and the sizes. If you need further assistance, please contact sales@bigberthaoriginal.com
10 days ago
 Verified review
The product was not suitable. Too expensive for this type of item
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Answer by Big Bertha Original
7 days ago
Our customer service contacted with options regarding your order but unfortunately the item has been thrown away, we cannot help further.
7 days ago
 Verified review
Too expensive poor practises
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