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Review summary
Customers consistently praise the comfort and support provided by the beanbags, reporting high satisfaction with the product once assembled. The beanbags are commonly described as high quality, well-made, and durable, with positive remarks on materials and construction. Customer service is frequently highlighted as responsive and helpful, efficiently resolving issues such as missing items, returns, and replacements. Delivery experiences are generally positive, with many customers noting fast shipping. However, several customers mention that the self-filling process is messy, difficult, and unexpectedly required, wishing the beanbags were pre-filled. There is also dissatisfaction with the amount of filling provided, as beanbags often arrive underfilled, leading customers to purchase or request additional filling. A few customers express disappointment that the beanbags are smaller than expected or appear larger in promotional images. Additionally, a minority report issues with lost or delayed deliveries.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsBig Bertha Original
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Verified
Just Perfect!
I bought the earthy green beanbag and I love how it slots in perfectly with my African decor in savannah colours. It’s very comfy too with the perfect amount of filling and even these 60something old bones can get on and off it pretty easily …. And it moulds to your form very nicely if you do a bit of wiggling into it! Highly recommended!
Reply from Big Bertha Original
Thank you so much for your wonderful review! We're delighted to hear your beanbag fits so beautifully with your décor and that you're finding it so comfortable. Thank you for your recommendation, we hope you enjoy it for many years to come! 😊
Verified
Really impressed with Big Bertha as a company. The bean bag sofa is great quality and the design for filling it is really well thought through. I had to speak to customer services about one issue and they were brilliant
Reply from Big Bertha Original
Thank you for your lovely feedback! We’re so pleased you’re enjoying your new sofa and that our team could help. 😊
Verified
So helpful! I bought two sofas and a chair and decided the chair looked too small in my space, they were so helpful swapping the chair for a larger piece. Couldn't be happier with my Josephine sofas.
Reply from Big Bertha Original
Thank you for your lovely review! We’re so pleased we could help you find the right fit for your space. Enjoy settling into your new setup! 😊
Verified
Good product let down by packing and finishing
The beanbag itself is good quality, just as expected. However, the packing and self-assembly process is dreadful. The polystyrene beads are sent in a separate plastic bag with a messy, cumbersome system for filling the beanbag. It took two people an hour to fill because of the way the beanbag is divided into internal compartments. This is supposedly justified because the beanbag can be emptied for cleaning - but the idea that it would ever be possible to get all the beans out of the crevices inside is ridiculous. Even if the company insists on sending the equipment to empty the beanbag, there is no reason it should not come pre-filled - this just seems like a way to save themselves the labour. Also the zip-pull on the outside of the beanbag is a paper clip, which obviously looks very cheap and flimsy.
Reply from Big Bertha Original
Thank you for your feedback. Our Customer Service team recently reached out regarding your review. If you still need any help, we’d be happy to assist.
Verified
Amazing!
Bought an amazing furry beanbag for my granddaughter. It is absolutely beautiful. It was a bit of a faff to fill it, especially when you live on your own but I did it!! It is fab quality and huge. I bought it at half price but wouldn’t have wanted to pay full price for it. Really happy with my bargain.
Reply from Big Bertha Original
Thank you for your lovely review! We're so pleased your granddaughter loves her new beanbag. 😊 We're glad you were happy with the quality and the beanbag. Enjoy!
Verified
Exactly what we needed
Bought a rectangular bean bag to help my arthritic dog get on sofa. Exactly what we needed and prompt delivery. The filling comes separate from the cover. It's a bit of a pain to put in, but at the same time it means you have control over how firm or soft the beanbag is and that is a plus.
Reply from Big Bertha Original
Thank you for your lovely review! We're delighted to hear the beanbag is just what you and your 🐶 needed. We really appreciate you sharing your experience, and we hope it continues to make life a little easier for your four-legged friend! 😊
Verified
Easy to order. Managed the process of putting the polystyrene balls into the footstool although a bit of a faff.
Think it really needs slightly more polystyrene balls for rigidity.
Reply from Big Bertha Original
Thank you for your feedback! We appreciate that filling can be a little fiddly. We’ll be in touch to help you get your footstool feeling right for you. 😊
Verified
Just great to be lazy and lie around in comfort. Love the material and wonder if there could be an easier way to add beans or empty out the beans so the cover can be cleaned.
Reply from Big Bertha Original
Thank you! We’re glad you’re enjoying some well-earned relaxation. We appreciate your suggestion and are happy to help with filling or cleaning advice whenever you need it. 😊
Verified
We love these bean bags, well the kids do! Keeps them very comfy and happy in the living room while they also look "grown up" enough in lovely colours to fit in with the decor.
Reply from Big Bertha Original
Thank you for your lovely review! It’s always a win when everyone in the family is happy. We hope they get plenty of use! 😊
Verified
Beware the beans
The customer has to fill the bag with the beans. The bags don’t come ready-filled. Trust me, with two us putting the beans in the bag it was a nightmare. The beans went everywhere and took us 45 minutes to clear up. We’re still finding beans around the house. The seats are smaller than as they appear in the website photos and there are not enough beans (IMO) to fill the bags sufficiently (we only lost about 1% of the beans following our clear up operation.
Reply from Big Bertha Original
Our Customer Service team recently reached out regarding your review, but we haven’t heard back yet. If you still need any help, we’d be happy to assist.
Verified
This is an absolutely fantastic bean bag and I am really pleased with it. However, I believe it would be an improvement if the beans were contained within a net bag.....
Reply from Big Bertha Original
Thank you for your lovely feedback! We’re so glad you’re enjoying it!
Verified
Great chair for little ones!
I ordered a chair for my grandson and am really pleased with the product and the service. The chair is great quality and exactly what we wanted.
We had an issue with the delivery company, but after contacting customer services the team were responsive and quickly arranged a replacement. Excellent customer service throughout.
My grandson loves his chair, and I would happily recommend this company.
Reply from Big Bertha Original
Thank you for your feedback and patience with the delivery service⭐! He looks so comfy !
Verified
Bean bag is great and my daughter loves it. Just be warned that the bean bag doesn’t come filled and is very messy but once it’s full, works perfectly.
Reply from Big Bertha Original
Thank you for your review! We’re so pleased it’s a hit with your daughter. Sorry the filling was a bit messy, and we appreciate you bearing with it.
Verified
Love the beanbag sofa and footstool, very comfortable and ideal for my back room. Managed to transfer the beans by myself relatively easily
Reply from Big Bertha Original
Thank you for your lovely review! We’re so pleased the setup went smoothly. Enjoy your new spot!
Verified
3 stars
I took 2 stars.off for the fact that you have to fill it yourself. What a faff. Was surprised also that there was only one layer of farbic, and a zip opening too narrow to allow the ease of filling. I'm not entirely convinced that the "secure" zip is that secure. I also didn't like the lack of fabric colours.
The description requires more detail and clarity over what you are getting.
I bought this as a gift for a child.
Reply from Big Bertha Original
Thank you for your feedback. We're sorry the self-filling process and product details weren't what you expected. We appreciate your comments and will use them as we continue to improve our product information and customer experience.
Verified
Exactly as described, super comfy and great quality. Putting the beans in the bean bag was quite a laugh, not sure why others are so put off by it.
Reply from Big Bertha Original
Thank you for your lovely review! We’re so pleased you’re enjoying your new bean bag and had some fun filling it too! 😊
Verified
Seats are not as soft and comfortable as they look. They are also on the small side. I understand the need for filling them yourself but it was a pain as the boxes had been broken in transit. I wouldn’t order again.
Reply from Big Bertha Original
We’re sorry the seats were not as you expected, and that the packaging arrived damaged. Please get in touch with our team if you need further assistance with the order.
Verified
Nice beanbag but have to fill it on arrival by yourself.
We were surprised that the beanbag arrived without the beans inside it, and we had the very tedious task of trying to get millions of tiny polystyrene balls into the cover. The instructions to use the box were clear, but the static that builds up when you are trying to pour them into the cover is ridiculous and they will go everywhere. For the price paid, we expected it to arrive as a pre-filled beanbag.
Reply from Big Bertha Original
Thank you for your feedback. We're pleased you like the beanbag, although we're sorry the self-filling process wasn't what you expected. We appreciate your comment.
Verified
Makes it look massive in the pictures. Very small More like a child’s beanbag. Wasn’t impressed for the price I paid.
Reply from Big Bertha Original
Thank you for your feedback. We’re sorry the size wasn’t what you expected. Please get in touch if you need further assistance with the order.
Verified
Good size bean bag but better pre-filled
Good size bean bag but should be supplied filled, states this is due to shipping costs, but it still would have come in the same size enormous box, it was hard work and lots of mess to fill it, for the price it should be filled.
Reply from Big Bertha Original
Thank you for your feedback. We're sorry the self-filling process wasn't what you expected. We appreciate you sharing your comments, and they'll be passed on to our team as we continue to improve our products and customer experience.
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Big Bertha Original are one of Europe's leading suppliers of bean bags. We have thousands of reviews online built over several years of selling online.
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