Big Bertha Original
Reviews:

7,268 total reviews   1,030 reviews in the last 12 months

Review summary

Customers frequently praised the material quality and durability of the beanbags and covers, as well as the overall comfort, which was enjoyed by both children and adults. Customer service received positive feedback for being responsive and helpful, particularly when addressing issues related to filling or delivery. Most deliveries were prompt and well-communicated for the majority of buyers. However, many customers were frustrated by the need to fill the beanbags themselves, describing the process as messy, time-consuming, and poorly communicated before purchase. The amount of filling provided was often reported as insufficient, leading to saggy products and extra expense. Some experienced issues with unclear or outdated instructions for assembly, and there were occasional problems with third-party couriers resulting in delivery delays or lost packages, although these were generally resolved by the company. A few customers also noted minor issues with zippers, seams, or lack of support in certain designs.

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ReviewsBig Bertha Original

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Community member 
1 Reviews
 Verified

Brilliant service and products

I purchased an outdoor beanbag and also a cord one with a foot stool. There was a slight problem with one product which the company sorted with a replacement straight away. Fantastic customer service and product thank you.

Reply from Big Bertha Original

Thank you so much for your lovely review 😊 We’re delighted to hear you’re happy with both the products and our customer service!
Community member 
1 Reviews
 Verified
Great product. Really impressed with footstool. Matched perfectly with existing furniture. I had an issue with one that I bought. Issue was sorted quickly and to great satisfaction. Could not fault the customer service.

Reply from Big Bertha Original

Thank you so much for your lovely review 😊 We’re delighted to hear you’re happy with the footstool and that our team were able to help. Your kind words about our customer service really mean a lot!
Community member 
1 Reviews
 Verified

Beanbag for child 1-5yrs

Quality good but photo on website suggested the bag would be in a chair shape when filled. Good video instructions but would be helpful to suggest that half beans are used and bag zipped to check if any more needed. We poured all bean in and it was much to hard for our granddaughter and we had to pour away half of the amount into the plastic bag (which of course are saved for any top-ups at a later stage)

Reply from Big Bertha Original

Thank you for your feedback and apologies for the confusion, it sounds you received more filling than required. As you mentioned, it is good to keep it for future top ups!
Community member 
1 Reviews
 Verified

Gamer Bean Chair

I loved the style of the gamer bean chair, purchased for my Granddaughter. She finds it very comfortable and likes the cord fabric. We had an issue with the amount of beans when we went to fill it, but one quick email and they forwarded the few we needed to give it it's full shape. So a very happy customer and excellent customer service

Reply from Big Bertha Original

Thank you for your lovely feedback! We’re so pleased your granddaughter is enjoying her chair and that the fabric and design worked well for her. We’re also glad our team could quickly sort the filling for you. We appreciate you sharing your experience.
Community member 
1 Reviews
 Verified

Footstools

I purchased two footstools but what I didn't realise was that you had to fill them yourself at home with tiny little white balls that stuck to everything and went everywhere. It was an impossible task as they were static. Very frustrating after paying £40 each for the footstools. It takes self service to another level. Very disappointed

Reply from Big Bertha Original

Thank you for your feedback. We're sorry to hear that the filling process was not as straightforward as you had hoped. We reached out to offer further assistance and remain happy to help with any concerns regarding the footstools.
Community member 
2 Reviews
 Verified
Have been asking my wife to get large pillow since we redecorated. Ended up with tree standard sofa pillows that always moved around . Found this site and hey presto exactly as I wanted. I did end up getting another filling to bolster original as I found even letting filling fluff up I still found it to soft for what I wanted . Early Christmas present to my self , perfect 👍😊

Reply from Big Bertha Original

Thank you for sharing your experience! We’re glad you finally found the larger cushions you were looking for and that they suit your space well. Enjoy your early Christmas treat, and if you ever need anything else, we’re here to help.
Community member 
1 Reviews
 Verified
Decent little bean bag sofa for my bedroom. Wouldn't pay the full price, I purchased on sale. Overall for my experience four stars out of five I think is fair. Was fairly easy in the end to set up but the instructions could be more clear and the process is very messy.

Reply from Big Bertha Original

Thank you for your feedback!
Community member 
1 Reviews
 Verified
I really want to give it more stars, because even with a generous discount - £80 is still a reasonable purchase for me for a bean bag, but I figured I was getting great quality. The delivery was swift but my box was a bit battered (not an issue at all but first disappointment) and what I didn't realise is that I had to bean it up! I don't know why but having never bought one before it didn't occur to me I'd have to put it together. There was a big plastic bag full of beans and the case just slung in the battered box, no instructions. I live alone so had no other choice but to give it my best shot and sure enough the beans went everywhere. I got my neighbour to help (so had to wait a few days til he had spare time) and even with two of us they still went everywhere - like - a paper funnel guys, a narrower neck on the humungo bag?! Eventually I got it all in and cleared up but the odd little ball appears out of nowhere every few days. The casing is really thick and nice, seems sturdy, comfy to sit on, but I did notice a loose thread on the first day too. It was one of a few 40th birthday gifts to myself (to sit and watch my squirrels!) I decided to go one expensive rather than 2 cheapy and I do think the casing is good quality/sturdy and if you can face it you can always stuff more dreaded beans in! Happy with the purchase at sale price but it was a performance

Reply from Big Bertha Original

Thank you for taking the time to share such detailed feedback. We’re glad to hear you’re happy with the quality and comfort of the bean bag once assembled, but we’re sorry the filling process was such a challenge. Assembly information is mentioned on our website, but we apologise if this wasn’t clear before ordering. Thank you again for your review and for choosing our product.
Community member 
1 Reviews
 Verified

A great sofa, short of beans!

The sofa is great once filled, although I don’t think we were given enough beans for it to be as full as it should be. Also - it’s not quite the straightforward, quick and easy job it’s made to seem on the instructions - but we got there in the end!

Reply from Big Bertha Original

Thank you for your review! We are glad to hear you are enjoying the sofa! Our Customer service will be in touch regarding the filling! Thank you!
Community member 
1 Reviews
 Verified

Bought cushions and covers, fantastic customer care.

Bought cushions and covers. Although I wasn't happy with the filled amount to begin with, I can honestly say it has been a long whilst since I had customer care on this level. Beth went over above to offer solutions and even followed up with a further suggestion, which worked perfectly in the end. I chose this company because it was UK based and would definitely recommend. The quality of the covers were never in doubt, just the amount of filling. Thank you so very much for reaching out to me. It meant so much and we love them all!

Reply from Big Bertha Original

Thank you for your kind feedback. We’re so pleased Beth was able to help and that everything worked out in the end. It’s great to hear you’re happy with your cushions and covers. We truly appreciate your support, and if you need anything else, we’re here for you.
Community member 
1 Reviews
 Verified
Our bean bags arrived promptly. The material is lovely and they are very well made. For us the downside is filling the bags ourselves. Despite the bureaus looking very simple we found the polystyrene beads spilled out. We ended up sitting with a saucepan transferring the beads one pan at a time. If there was an option to have them filled I’d definitely go with it!

Reply from Big Bertha Original

Thank you for your feedback! We are sorry to hear the filling process was not ay this time. We are glad you like the quality of the beanbags!
Community member 
2 Reviews
 Verified
Nice and big dog bed. The material around the sides are a strong corded material but not really happy with the top. It look nice but the top is a soft and fluffy which is very easy for the dog to chew, I don't think it will last very long before a hole will be made. It's expensive so I expect it too last but won't be happy if it doesn't

Reply from Big Bertha Original

Thank you for your feedback! We love the photo with your dog and really appreciate you sharing it with us. Thank you as well for your comments about the materials — they’re very helpful. Your order is covered by a 24-month warranty, so please keep us updated and let us know if you need any assistance in the future.
Community member 
1 Reviews
 Verified

Workmanship needs improving. Idea is genius!

The transfer of the beans is a genius way of doing it however we discovered, thankfully before starting to transfer beans into the bag, that the seam had a 6 inch hole where it had not been sewn up properly. Once we had sewn that up we started the process which went relatively smoothly although the zip to connect the transfer bag to the sofa was also a different length and left a 1inch hole so we lost some beans to the floor. The sofa itself is well made although a lot smaller than we'd expected! It snugly fits 2 larger adults.

Reply from Big Bertha Original

Thank you for your feedback regarding the filling process, we are sorry it was not easy and there was an issue with one of the seams. We appreciate your patience and review.
Community member 
1 Reviews
 Verified
I bought this as a present. Good strong material and inner bag for beans. Colour is beautiful. Excellent product. Quite expensive but it is an excellent product and where beans are involved, you don’t want a cheap version that leaks after a while. I would definitely recommend this product. My granddaughter absolutely loves it.

Reply from Big Bertha Original

Thank you for your review ! We are glad to hear your granddaughter loves it !
Community member 
1 Reviews
 Verified
It has a touch of quality about it. It has had a 9 and 6 year old jumping all over it and shows no sign of wear and tear. Happy with the purchase.

Reply from Big Bertha Original

This is brilliant to hear ! Sounds like it’s passed the ultimate durability test! Thank you so much for your lovely review
Community member 
1 Reviews
 Verified

We followed the instructions!

We followed the instructions, putting half the balls in the box before filling the bag. However, the box leaked and a quantity of little balls fell out and were very difficult to gather together. Once filled, the bag looks great and will be given as a Christmas gift to our granddaughter. Lovely colour and quality fabric.

Reply from Big Bertha Original

Thank you for your feedback! We’re sorry about the trouble caused by the box leaking during the filling process, but we’re glad to hear everything came together in the end. We hope she is enjoying it !
Community member 
2 Reviews
 Verified
As previously commented. In my case I found the filling even once it was fluffed up it was still to soft. Hence why I doubled up with another filling . This is a very difficult one as every person is unique . But size , colour, style , perfect . Wife had no complaints. It went with our colour scheme 👍

Reply from Big Bertha Original

Thank you for your feedback about our cushions — we’re glad to hear they’re a great match for you!
Community member 
1 Reviews
 Verified
Had a very poor experience with big berthas chosen delivery company Evri. They never delivered to me then informed me it was lost . However big bertha then replaced and sent a further delivery with dpd which arrived in a few days. After filling my kids bean bag chair with the included bag I felt that it required more filling .

Reply from Big Bertha Original

We appreciate your feedback, apologies for the issue with the delivery. Thank you for giving us the opportunity to make this right for you. We hope the item is now suitable and that you’re happy with it.
Community member 
1 Reviews
 Verified

Have to fill beanbags yourself MESSY

Have to fill beanbags yourself with no additional tools other than the box. the hole to fill is also tiny (and much smaller than in the instructional videos). Leaves billions of small, statically charged polystyrene ‘beans’ everywhere. Some of the furry beanbags are particularly good at getting absolutely covered with them. Some beanbags come with too many beans in the box so the seat is overfull and cannot be easily sat on.

Reply from Big Bertha Original

Thank you for your feedback. We're sorry to hear the filling process was frustrating and messy. We reached out to offer guidance on adjusting the filling and would be happy to help further if needed.
Community member 
1 Reviews
 Verified
Great product, but total pain to have fill a large bean bag with tiny little beads, especially when it turned out that the box 'seams' (joins) were not complete (I placed the empty bean bag in the box hoping to catch all the beads that escaped), and it leaked beads all over the kitchen floor. Otherwise great.

Reply from Big Bertha Original

Sorry to hear the filling process was not easy this time! Thank you for your review.

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