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Review summary
Customers frequently highlight the quick and prompt delivery of their orders, as well as the competitive pricing and price-matching options that often provide better deals than other retailers. The quality of the rugs consistently meets or exceeds expectations, and many customers are pleased with the straightforward and seamless ordering process. Additionally, the customer service team is described as helpful, efficient, attentive, and provides personalized support. Clear and responsive communication keeps customers informed throughout the process. Some customers experienced rare delays in delivery, and a few encountered issues with tracking or customs during their order.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsLuxuryrugshop.co.uk
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Verified
Frederic was so helpful. He really made my small purchase feel important. The whole process was very easy. And the service was personal and efficient. I was kept well informed as to the progress of my order. Queries were dealt with promptly, and delivery was very good. I will definitely buy again. Thank you.
Verified
A truly great experience :)
I don't usually write reviews but it was a great experience using the Carpetstore - an excellent range of rugs and excellent pricing. The sales process, communication and delivery was second to none. Very happy with the product too :)
Verified
Nice rug
Really pleased with my rug.
Verified
Excellent service and Value
Absolutely superb service and value.
Frederic went above and beyond, both with excellent communication and helping to resolve a technical issue with ordering (at my end not his). He reserved the rug while the issue was resolved and delivered the next day.
Pricing was very competitive and the actual rug is excellent.
I could not recommend Carpetstore highly enough.
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Verified
Excellent
Quick delivery, e cellent service, price match honoured, no quibble at all.
Verified
Priced matched and beat by 20.00. no quibble. Kept up to date on delivery of my rug and despite an issue with the supplier, contact was made and I was copied into the email... Frederic was superb! would buy from this company again. Rug ended up coming on time as well.
Verified
The shop were very efficient. They kept me informed and couldn't have been more helpful. I will use them again.
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All went smoothly
The item was dispatched promptly and arrived in excellent condition. I am very happy with the rug.
Verified
Great rug, great price, great delivery!
We found exactly the rug we were looking for quite a lot cheaper than other websites so we were a little hesitant :) However everything went great and it arrived very quickly, in perfect condition and we love it! We’ll definitely be ordering from them again. Thanks guys! Based in the UK
Verified
Very good customer service
When we were not happy with our original choice, an alternative was sent without any problems and the original collected by courier.
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Fantastic service. I ordered a gorgeous Louis de Poortere rug and it was much cheaper than on other sites and Frederic kept me informed about delivery times and was super helpful when I changed my mind about the size I wanted. Highly recommended.
Verified
The rugs are nicer than they look on line
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Verified
Excellent customer services
The rug I ordered accidentally got returned. Customer services could not have been more helpful in sorting this and ensuring it got back to me. Thank you
Verified
Recommended
Great communication.
Excellent service.
We love the rug.
Verified
Excellent service highly recommended this company
So helpful in sending photo images of views off rug in our room before buying
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