Petite Amélie UK- Logo - reviews

Petite Amélie UK 
Reviews:

285 reviews in the last 12 months422 total reviews  

Petite Amélie UK- Logo - reviews

Petite Amélie UK 
Reviews:

285 reviews in the last 12 months422 total reviews  

Review summary

Customers mostly report positive experiences with Petite Amélie UK. Customers frequently praise the fast and prompt delivery of their orders. Most are satisfied with the quality and sturdiness of the products. Many also appreciate the ease of assembling items, and the ordering process is generally described as simple and straightforward. Packaging is typically considered good or secure, and several customers have highlighted helpful and responsive support from customer service. Some customers mention delays in delivery or a lack of order confirmation. A handful report minor flaws or damage to products, and there are a few comments about confusing assembly instructions or missing labels. Some customers faced issues amending orders or with order completeness, and a few experienced minor damage or open packages. Customer service receives mixed feedback, with some frustrated by slow or absent communication.

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Reviews for petiteamelie.co.uk

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Community member 
1 Reviews

Great dolls house and great customer service

I bought the dolls house champagne and two sets of dolls families. The order arrived very quickly after a few days. When I had a small issue, the customer service was very responsive and supportive, and sorted out what I needed, therefore, Would highly recommend Petit Amelie. I can’t wait for my daughter to see her birthday present - I’m sure she will love it.
Community member 
1 Reviews

Good investment

The overall design supports my son and he spent hours playing in it after I’d put it together - he even sleeps in it! Putting it together was relatively easy for a flat pack (I’ve had worse) and there weren’t any pieces missing. All told, given how my son is loving his bed, I would recommend this product.
Community member 
1 Reviews
Great that it’s cotton. Love the look of it. High quality and robust made. Very attractive. Great size. Organic cotton would be even better from a health perspective. Would prefer a more pure baby/dusky pink. Instructions are extremely difficult to follow and the tie instructions don’t make any sense - need a QR code that you can click and shows a video of tie instructions. There are some design flaws that need improvement. The end of the poles that sit on the floor need pockets in the ground sheet to sit in which would pull the ground sheet out flat evenly and the ties need an obvious way of tying around the poles (like some eye holes). The sides of the teepee sag in, so need ties or poppers half way along the bottom edge of the teepee to attach to the ground Mat, to keep the side taut, so they don’t sag in.
Community member 
1 Reviews
I’m really pleased with this bed. The quality is excellent and it feels strong and sturdy once assembled. There’s no creaking or movement, and it looks even better in person. It’s a great addition to the room and I would happily recommend it.
Community member 
2 Reviews
Lovely quality and design. Granddaughter loves the dolls and tea set . I was a bit disappointed that the dollhouse did not come assembled as this was not clear in the details but I am sure it will be lovely too. Lots of pieces!
Community member 
1 Reviews
Fast shipping. However, the package came opened on the top.Everything inside was good so no issue there. I guess the shipping company or how the goods are stored may need to be reviewed. Love the design. So pretty! 5 star for the team!
Community member 
1 Reviews

Brilliant & recommended.

Easy to order, very quick delivery. Very impressed and would definitely recommend. Well packaged, easy to put together but we just used the diagram as a lot we found to be self explanatory. We made it into a tricycle. Looks really nice, steerable handlebars and well made. Would recommend from start to finish.
Community member 
1 Reviews
Incredibly fast delivery .. Your customer service however was awful, I called three times, no answer, left a message on the answer machine - no response. Ive emailed and no response! All of my questions were about speed of delivery. So the day after I needed the cot I decided that I would order it for next time and it arrived the next day!! You MUST do something about your customer contact points please.
Answer by Petite Amélie UK
Hello, Thank you for your feedback. We’re glad to hear your order arrived quickly, but we’re very sorry for the difficulties you experienced with our customer service. We understand how frustrating that must have been. We are continuously working on improving our services, and your feedback will be shared with our team to support these improvements. Best regards, Petite Amélie
Community member 
1 Reviews
Delivery was super fast and I love my tube that fits in a neat bag and my teepee that also folds into a bag to store. These are just as described and will provide hours of fun.
Community member 
1 Reviews

Exceeded my expectations

Easy to order, delivery was on time and the product exceeded my expectations, excellent quality.
Community member 
1 Reviews
Looks solid and attractive - Minimal instructions and v confusing as some parts already assembled - parts need to be labelled / numbered
Answer by Petite Amélie UK
Dear customer, Thank you so much for your review! We’re very happy to hear that you had a positive experience with us. We hope you enjoy your purchase, and if you ever have any questions, our customer service team is always here to help. Kind regards, Team Petite Amélie
Community member 
1 Reviews

Playpen purchase

I bought a black playpen. After reading lots of reviews I was a bit hesitant to buy from this website but the delivery was super fast with DPD and the play pen is exactly as described.
Community member 
1 Reviews

Really lovely product!

Really lovely product and very fast delivery. So easy to put together when it arrived, no tools required! 10/10, will order more from here.
Community member 
1 Reviews

Good quality and fast delivery

We were a bit worried after reading lots of reviews of Petite Amélie online but our cot arrived in a few days and in perfect condition. I also contacted them on Instagram to ask about when the mattress would be back in stock and they replied within a few days. The cot is good quality and easy to assemble.
Community member 
1 Reviews
Excellent service , quick delivery and perfect condition item. The rocking alpaca it’s just what we needed for our little ones first birthday .
Community member 
1 Reviews

So pleased

Really fast delivery and so pleased with our kitchen and fridge, the quality is amazing and we just know our little one will love it for her birthday!
Community member 
1 Reviews
Great experience. Very quick delivery and item as described. Easy to assemble and all parts included.
Answer by Petite Amélie UK
Dear customer, Thank you so much for your 5-star review! We’re very happy to hear that you had a positive experience with us. It means a lot to our team that you took the time to share your feedback. We hope you enjoy your purchase, and if you ever have any questions, our customer service team is always here to help. Kind regards, Team Petite Amélie
Community member 
1 Reviews
Great product and service. Love that’s its 100% cotton. Just has minor stains on it but otherwise love it!
Community member 
1 Reviews

Great!

Despite the previous reviews, I had a really good experience. I ordered my daughters doll house and retro furniture set on the 18th Dec and received it 2 days later. Service was good for us :)
Community member 
1 Reviews
the company turnt the 1 star to a 5 star with the bad experience i had with them i was sent an item that wasnt theres and was disappointed after contacting them and some miscommunications they had offered to sort it out