Review summary
Customers frequently praise the exceptionally fast deliveries and often receive their orders earlier than expected. The quality and sturdiness of the products are highlighted by most reviewers, and many also find the assembly process easy and straightforward. The ordering process is commonly described as easy, and packaging is generally considered secure and neat. Many customers also appreciate the helpful and responsive customer support. However, some customers have noted occasional flaws or quality control issues with the products. Several reviewers report slow or unresponsive communication from customer service. A number of customers mention that assembly instructions can be unclear or minimal, making the process difficult for some. Additionally, a few customers have received damaged or poorly presented packaging.
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How Trusted Shops prevents fake reviewsReviewsPetite Amélie UK
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Verified
The pram is super cute but goodness me the amount of bright orange glue that has been left after the hood and body were factory assembled is frankly terrible! I have gifted this pram as a first birthday gift and was there for the assembly. I'm very embarrassed by how poor the quality control is. The pram looks cheap but isn't! You need better standards when passing final inspection.
The pram was ordered with a set of bedding and this came separately in a grubby bag which I had to wipe before wrapping.
I think for the prices you charge you could ensure products are presented in a clean condition.
Verified
Great dolls house and great customer service
I bought the dolls house champagne and two sets of dolls families. The order arrived very quickly after a few days. When I had a small issue, the customer service was very responsive and supportive, and sorted out what I needed, therefore, Would highly recommend Petit Amelie. I can’t wait for my daughter to see her birthday present - I’m sure she will love it.
Verified
Good investment
The overall design supports my son and he spent hours playing in it after I’d put it together - he even sleeps in it! Putting it together was relatively easy for a flat pack (I’ve had worse) and there weren’t any pieces missing. All told, given how my son is loving his bed, I would recommend this product.
Verified
Great that it’s cotton. Love the look of it. High quality and robust made. Very attractive. Great size. Organic cotton would be even better from a health perspective. Would prefer a more pure baby/dusky pink. Instructions are extremely difficult to follow and the tie instructions don’t make any sense - need a QR code that you can click and shows a video of tie instructions. There are some design flaws that need improvement. The end of the poles that sit on the floor need pockets in the ground sheet to sit in which would pull the ground sheet out flat evenly and the ties need an obvious way of tying around the poles (like some eye holes). The sides of the teepee sag in, so need ties or poppers half way along the bottom edge of the teepee to attach to the ground Mat, to keep the side taut, so they don’t sag in.
Verified
I’m really pleased with this bed. The quality is excellent and it feels strong and sturdy once assembled. There’s no creaking or movement, and it looks even better in person. It’s a great addition to the room and I would happily recommend it.
Verified
Lovely quality and design. Granddaughter loves the dolls and tea set .
I was a bit disappointed that the dollhouse did not come assembled as this was not clear in the details but I am sure it will be lovely too. Lots of pieces!
Verified
Fast shipping. However, the package came opened on the top.Everything inside was good so no issue there. I guess the shipping company or how the goods are stored may need to be reviewed. Love the design. So pretty!
5 star for the team!
Verified
Brilliant & recommended.
Easy to order, very quick delivery. Very impressed and would definitely recommend.
Well packaged, easy to put together but we just used the diagram as a lot we found to be self explanatory.
We made it into a tricycle. Looks really nice, steerable handlebars and well made.
Would recommend from start to finish.
Verified
Delivery was super fast and I love my tube that fits in a neat bag and my teepee that also folds into a bag to store. These are just as described and will provide hours of fun.
Verified
Incredibly fast delivery ..
Your customer service however was awful, I called three times, no answer, left a message on the answer machine - no response. Ive emailed and no response!
All of my questions were about speed of delivery. So the day after I needed the cot I decided that I would order it for next time and it arrived the next day!!
You MUST do something about your customer contact points please.
Reply from Petite Amélie UK
Hello,
Thank you for your feedback. We’re glad to hear your order arrived quickly, but we’re very sorry for the difficulties you experienced with our customer service. We understand how frustrating that must have been.
We are continuously working on improving our services, and your feedback will be shared with our team to support these improvements.
Best regards,
Petite Amélie
Verified
Exceeded my expectations
Easy to order, delivery was on time and the product exceeded my expectations, excellent quality.
Verified
Looks solid and attractive -
Minimal instructions and v confusing as some parts already assembled - parts need to be labelled / numbered
Reply from Petite Amélie UK
Dear customer,
Thank you so much for your review!
We’re very happy to hear that you had a positive experience with us.
We hope you enjoy your purchase, and if you ever have any questions, our customer service team is always here to help.
Kind regards,
Team Petite Amélie
Verified
Playpen purchase
I bought a black playpen. After reading lots of reviews I was a bit hesitant to buy from this website but the delivery was super fast with DPD and the play pen is exactly as described.
Verified
Verified
Really lovely product!
Really lovely product and very fast delivery. So easy to put together when it arrived, no tools required! 10/10, will order more from here.
Verified
Excellent service , quick delivery and perfect condition item. The rocking alpaca it’s just what we needed for our little ones first birthday .
Verified
Good quality and fast delivery
We were a bit worried after reading lots of reviews of Petite Amélie online but our cot arrived in a few days and in perfect condition. I also contacted them on Instagram to ask about when the mattress would be back in stock and they replied within a few days.
The cot is good quality and easy to assemble.
Verified
So pleased
Really fast delivery and so pleased with our kitchen and fridge, the quality is amazing and we just know our little one will love it for her birthday!
Verified
Great product and service. Love that’s its 100% cotton. Just has minor stains on it but otherwise love it!
Verified
Great experience. Very quick delivery and item as described. Easy to assemble and all parts included.
Reply from Petite Amélie UK
Dear customer,
Thank you so much for your 5-star review!
We’re very happy to hear that you had a positive experience with us.
It means a lot to our team that you took the time to share your feedback.
We hope you enjoy your purchase, and if you ever have any questions, our customer service team is always here to help.
Kind regards,
Team Petite Amélie