Review summary
Customers consistently praise the very fast and reliable delivery, careful and protective packaging, and high product quality that matches expectations. Customer service is highlighted for its responsiveness, friendliness, and professionalism in handling issues or inquiries. Ordering is described as smooth and straightforward, and many customers find the pricing fair or advantageous, with discounts appreciated. Clear and timely communication, as well as personalized advice and consultation, further enhance the shopping experience. Some customers report unexpected delivery delays and wish for more proactive communication regarding these issues. There are occasional comments about loosely packed items, minor confusion regarding shipping charges, and suggestions for improving payment options and process clarity.
This text was automatically created by an AI system from user reviews.
Was this summary helpful?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewseinrichten-design.com
(1)
(2)
(3)
(23)
(346)
Cross-market review
Verified
Cross-market review
Incorrect Shipping Cost Information – Afterwards Resolved Professionally
On several pages of the Swiss online shop, it was stated that orders from CHF 100 are free of shipping costs. In fact, there was a limit of CHF 200. For me as a customer, this is relevant and misleading misinformation, as such conditions naturally influence the purchase decision.
However, I would like to highlight positively the subsequent handling of my complaint: Einrichten Design expressly acknowledged the error, apologized for it, corrected the relevant information in the online shop, and refunded the overcharged shipping costs.
Mistakes can happen. What's crucial for me is how they are handled – and the company's final reaction was transparent and professional.
Automatically translated from German
Reply from einrichten-design.ch
Good day,
Please excuse the unclear communication regarding the shipping costs. In this case, the error was on our side.
We will, of course, immediately refund the calculated shipping costs to you.
We have since corrected the erroneous information in our online shop. The reason behind it was an adjustment in our shipping terms, which unfortunately led to an editorial mistake. This neither meets our standards for transparent information nor a good customer experience.
We deeply regret the inconvenience caused and are continuously working to improve our processes and service.
For your understanding in our separate email correspondence, we wish to thank you once more.
Automatically translated from German
Cross-market review
Verified
Cross-market review
Great website, attention to the payment process
Great website, easy to navigate, making it easy to find and order items. The processing is smooth as well as the delivery. There is a quick response to any questions. In short, exemplary.
However, there is one point of attention and that is the ordering process: when you choose to pay in advance by bank, the only option is to order far in advance (end of October, it is now July), whereas when selecting PayPal, for example, there is no issue, and the ordered item appears to be quickly available. Strange.
Automatically translated from German
Reply from einrichten-design.de
Thank you very much for your positive review. Nice to hear that you find our website, service, and delivery clear and smooth.
Thank you also for your clear comment about the payment method via bank advance payment. The item in question was temporarily out of stock; presumably, this affected the displayed delivery time for this payment method. We will certainly investigate this further to ensure that the ordering process is clear and consistent across all payment methods.
Once again, thank you very much for your valuable remark.
Automatically translated from German
Cross-market review
Verified
Cross-market review
As always absolutely top-notch & with a lot of passion behind it
As always absolutely top-notch – from the processing to the delivery just perfect!
The delivery was lightning-fast and everything was packed with a lot of attention to detail. I was particularly delighted by the beautiful Vitra card included with the package – even with a personal signature from an employee. An incredibly appreciative and special gesture!
I have ordered there several times, and each time it's a real experience unpacking the package. You can really tell how much passion is behind it.
I'm thrilled every time – anytime again! ✨THANK YOU Stefan Zimmermann
Automatically translated from German
Cross-market review
Verified
Cross-market review
Although I only have a small order Z 18.05.2026 (replacement roll for
Although I only had a small order (replacement roll for Fritz Hansen office chair 3117), I am impressed with their fast and friendly service. Since I unfortunately cannot carry out the assembly myself, I contacted Mr. Moritz Schmidmeier yesterday by email with three photos and asked for help. I hope now that there is a solution for how the old connector can be dismantled and the replacement roll installed. Thank you in advance. impressed with the quick and friendly service of your company. Since I cannot carry out the assembly myself, I contacted Mr. Moritz Schmidmeier by email yesterday with three photos g
Automatically translated from German
Cross-market review
Verified
Cross-market review
Excellent service
I am fully satisfied with the company Einrichten Design and their services. The packaging of the furniture is perfectly done with the utmost care. The range of products is very extensive. An improvement point: it would be perfect if a premium service - offering delivery in the room of our choice - were available for France.
Automatically translated from German
Cross-market review
Verified
Cross-market review
Parasol Cover
When ordering a new cover for our approximately 15-year-old parasol from the company Skagerak, which had since been acquired, we received very successful advice and assistance in finding a suitable product; the order and delivery were then reliable and very fast. We are very grateful.
Automatically translated from German
Cross-market review
Verified
Cross-market review
Vitra - Hang It All - Top single piece
The support helps quickly. The goods were excellently packaged and the unique piece looked like new. The newsletter coupon could be advertised a bit more clearly for new customers, e.g., during checkout. I missed it, but the next order is definitely coming.
Automatically translated from German
Cross-market review
Verified
Cross-market review
Exemplary online trade for accessories
After initial failed attempts - switching between normal, matte, or gloss glazed Glucki vases is not easy - everything worked out if all colors were available, and 3 days later, the 3 were safely delivered by UPS.
Automatically translated from German
Cross-market review
Verified
Cross-market review
The table HAY CPH20 in oak / top La…
The table HAY CPH20 in oak / top laminate off-white is beautiful, the delivery with packaging more than top-notch, and the service as well. Thus, I am completely satisfied and enjoy the new table every day.
Automatically translated from German
Cross-market review
Verified
Cross-market review
The quality of the delivered goods corresponds...
The quality of the delivered goods fully corresponds to the description.
However, I cannot give a full 5 stars because the delivery time of 5 weeks was somewhat long.
When ordering, I believe 4-5 working days delivery time was shown. But I'm not entirely sure about that.
Five weeks delivery time would have caught my attention and I would have ordered elsewhere.
The long delivery time was only communicated to me after a written inquiry.
Automatically translated from German
Reply from einrichten-design.de
Thank you very much for your review and the positive words about the quality of our goods.
The delivery time you mentioned was indeed indicated in the ordering process. However, we understand very well that this was not clear enough in your case and gave a wrong impression. We will work on that: In the future, we want to make delivery times even clearer and more visible to avoid misunderstandings.
Thank you for bringing this to our attention - your feedback helps us to further improve our service.
Automatically translated from German
Cross-market review
Verified
Cross-market review
Fast delivery and completely satisfied!
Very fast delivery and straightforward processing. The item was carefully packaged, matches the description exactly, and I like it very much. Everything worked smoothly, from the order to the delivery. I am happy to order again from inrichten-design.
Automatically translated from German
Cross-market review
Verified
Cross-market review
Pleasant stay and good service
Overall, I am very satisfied with my stay. The service was friendly and professional, everything went smoothly and met my expectations. The value for money was good and I would gladly recommend this hotel. Thank you for the pleasant stay.
Automatically translated from German
Reply from einrichten-design.de
Thank you for the great 5-star review! Even if it probably doesn't apply to our company, we are very pleased with the positive feedback. Perhaps you would like to assign the review to the correct provider - and if we can assist you in the future, we are of course happy to be there for you.
Automatically translated from German
Cross-market review
Verified
Cross-market review
Already upon requesting an outdoor item, expert advice was provided online. In the further course, an attractive price offer was made, which ultimately led to the order. In the order processing, a bit more feedback on the status of the order is desired (also possibly via automated email), but that does not diminish the overall very good satisfaction.
Automatically translated from German
Cross-market review
Verified
Cross-market review
For several years I have been a customer of einrichten-design and am very satisfied with the price-performance ratio of the products.
The company responds quickly and promptly to inquiries.
Unfortunately, the delivery time mentioned in the purchasing process was not met with the last order and the delivery was delayed. As a customer, I would have liked a bit more clarity.
Otherwise highly recommended. I will gladly shop again.
Automatically translated from German
Reply from einrichten-design.de
Thank you very much for your long-standing loyalty and the positive feedback on our price-performance ratio and our service. We are very pleased!
We are sorry that the delivery time indicated during the purchasing process was not met with your last order and that you would have liked more clarity. Your feedback is important to us: We are reviewing the specified process and communication regarding delivery times so that delays can be communicated more transparently and earlier.
Automatically translated from German
Cross-market review
Verified
Cross-market review
Quick delivery and neatly packed. Good customer service. It's a pity that the website often states that something is in stock, but it turns out not to be, and the delivery time is unexpectedly long.
Automatically translated from German
Cross-market review
Verified
Cross-market review
We are excited about the design of the W...
We are excited about the design of the wall clock. The assembly according to the instructions worked well. We are very satisfied with the entire process! Thank you!
Automatically translated from German
Cross-market review
Verified
Cross-market review
Asked very attentively and m...
Asked very attentively and a plug according to Swiss standards was included with my order. The lamp was very well packed for protection against damage, but also set up very quickly (no complicated assembly instructions like Ikea's).
Automatically translated from German
Cross-market review
Verified
Cross-market review
Very satisfied with my order
I am very satisfied with my order from Enristen Design. I ordered from France and it was delivered properly. The delivery took a little time, but the communication was very easy and I always received quick responses to my questions. The price was advantageous and the product met my expectations perfectly. Overall, I am very happy with my purchase. I will keep this site in mind for future purchases as it offers very beautiful products.
Automatically translated from German
Cross-market review
Verified
Cross-market review
Good dispatch, no problem. Just pay attention to the translation from German to French, it does not happen automatically across the entire site.
Automatically translated from German
Cross-market review
Verified
Cross-market review
I purchased a product that was offered at a significant discount due to a defect (so far so good!), however, the defect was only recognizable from one perspective and even upon inquiry via email, I was told that unfortunately there was only this one photo. Not very helpful...
Automatically translated from German
Reply from einrichten-design.de
Thank you very much for your feedback. You have purchased an item with a defect as described with an 80% discount. Nevertheless, we understand that showing the defect with only one photo was not sufficiently helpful.
We gladly take the suggestion and will aim to provide even more images from different perspectives for defective items offered at special prices in the future. Thank you for bringing this to our attention.
Automatically translated from German
To Verify Authenticity
Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Cross-market reviews
Reviews that have been collected via merged profiles. These reviews are included in the global score and may be displayed in translated form.Rating for einrichten-design.com
No rating yet
There are no reviews for this website yet. The reviews displayed on this profile have been left for other websites of this company.
Contact
Visit websiteAbout
Safe, convenient, and fair—that's what shopping for designer furniture and lighting at einrichten-design.de is all about
This company has linked Trusted Shops profiles.