Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
10 days ago
Verified review
Wine rack is just what’s needed.
Tracking after dispatch was confusing as it was U.K. website or so I thought. No issues other than the tracking stopped presumably when it reached the U.K. had to reach out for further details however arrived in time for birthday. Thank you
I ordered two wine racks in oak approximately £740. Once ordered it transpired it was 5 week delivery. On the 4th week I received an email explaining that the products would be another five weeks. I cancelled and then re-ordered as i have space exactly the size. I waited another 5 weeks and was notified that they would be dispatched shortly. A few days later a delivery driver contacted me to say he had a package but could not deliver it because his truck was too big for the street (we get large house removal trucks in the street!) After a brief discussion I discovered that the delivery was your wine racks. The driver concluded that I didn't want the packages because i was not prepared to walk 2 streets to get them. After a complaint call to you and a promise to sort the issue out and call back i got no follow up. Instead the next day a call to say the driver was 15 minutes away. I rushed back to receive the delivery which was the same driver, same truck but this time someone pushed a pallet up the long street and tried to dump it in the road out side. I cut the packages loose and told him to take the pallet away which he was not happy about. Finally, i got the packages inside and open to find a pair of very poor quality wine racks made of glued oak parts and nailed on bottle runners and a plywood back. This is possibly the poorest example of a wooden wine rack i have seen. A teenage wood craft student could have produced a better quality product. YOU ARE A TOTAL RIP OFF you have wasted weeks of my time and charged me top price for a rubbish product. I will be posting this review on publicly shortly
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Reviews for Wineandbarrels.co.uk
Filter
Rating
Sort by
Relevance
10 days ago
Verified review
Wine rack is just what’s needed.
Tracking after dispatch was confusing as it was U.K. website or so I thought. No issues other than the tracking stopped presumably when it reached the U.K. had to reach out for further details however arrived in time for birthday. Thank you
Report review
18 Nov 2023
Verified review
Outstanding customer service
Staff were extremely helpful in working with me to design the wine storage and their customer service once I put in the order was excellent.
Report review
7 days ago
Verified review
Thank you.
Good, easy professional service, Nice products. Quick to act when i ordered the wrong Fridge.
Report review
14 Nov 2023
Verified review
Good design
Simple, compact design. Doesn't take up floor space.
One of wooden slats was loose when it arrived so either I have to send it back to replace or try and repair which is proving harder than I thought
Report review
13 days ago
Verified review
Well it looks lovely in the picture but 2 weeks later I’m still waiting for it to arrive!
Report review
2 Oct 2023
Verified review
NIcely made. Stores 36 bottles in a remarkably small space and looks well too. Beware larger bottles (especially from the Bergerac region) - a slightly tight squeeze. Overall a very good buy.
Report review
24 Oct 2023
Verified review
Quality product
The quality of them units bought is excellent and the winter storage is ready access. I had a speedy response when I had a query before. ordering. Very glad I used this company
Report review
11 Oct 2023
Verified review
Very Quick delivery, looks great, hardly any noise at all, bottles are really cold. Love it!
Report review
19 Oct 2023
Verified review
What it says on the bottle
Excellent quality, extremely good value and functions as described.
Report review
29 Oct 2023
Verified review
Great products excellent choice very good after sales team
Report review
19 Oct 2023
Verified review
Fast delivery, good solid wine rack
Report review
6 Oct 2023
Verified review
Report review
9 Oct 2023
Verified review
Still waiting for the delivery! Two weeks and counting. Communications from the courier company have been non-existent. Very frustrating.
Report review
20 Sept 2023
Verified review
Clear direction on the product from the various members of the team and a simple and careful delivery.
Report review
9 Sept 2023
Verified review
Great Service for a Great Product
Quick processing of order and good communication on details of delivery.
Report review
2 Sept 2023
Verified review
Storage for wine perfect, exactly as described.
Report review
26 Sept 2023
Verified review
Can’t Review Something That Hasn’t Arrived
Don’t know if the wine rack is any good, because I’ve not received it. Delivery was quoted as 3-7 days, but two weeks later, it’s not arrived.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.