Review summary
Customers appreciate the sturdy, well-made items and highlight responsive customer service. Some shoppers also express satisfaction with clear communication about orders, delivery, and product status. However, there are concerns about inconsistent product quality, with some items described as poorly constructed or made from subpar materials. Delivery speed, accuracy, and communication are frequently mentioned as issues, and several customers report difficulties with unclear instructions or challenging assembly. Additionally, some customers experience a lack of replies or support from customer service.
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Verified
Sceptical - but surprised!
I ordered the wine rack late in the day having been badly let down on a purchase from a different company. They said it would be with me by Christmas. I was sceptical. I learnt it was being dispatched from Denmark. I was very sceptical. It arrived Christmas Eve and I was delighted to discover was really good quality. The recipient the next day was very pleased! Perfect! Would happily order from this company again and recommend it to others. Don't be sceptical - they are great! Many thanks!
Verified
Happy with product. I would note that I was not aware that product was being shipped from Denmark, but there were no additional customs charges, so all ended ok!
Verified
Great Storage Rack
The wine storage rack is great quality and did what it said on the tin.
The problem was not very clear instructions and if anything, incorrect instructions for assembly.
Verified
Nice rack
I bought a nice metal wine rack from them which is well made. The delivery was not so good, it was delivered to a neighbour with no note left for me. So I had to ask where it was, and then collect it from my neighbour.
Verified
Customer service was very good, and my package arrived much quicker than I thought it would.
Very good service overall.
Verified
Great customer experience, excellent communication, items well packaged and I am absolutely delighted with the quality product.
Verified
A good product requiring thought
A good product but one does 'build up muscles' hammering the parts together. One negative point, there is a quality control problem regarding a standard width of the groves in the wooden pieces, some slid into place, others required considerable hammering effort. In ten cases I had to modify groves to fit with a fine hand saw.
Verified
I'm pleased with my wine rack. It was good value and promptly delivered.
Verified
👌
New wine rack looks great now in position. I did think the thickness of the oak panels could have been thicker and more sturdy for the price I paid tho.
Draws are sturdy and slide back n forth with ease.
Overall I’m happy with the product.
Verified
Good communication, great item, very happy
Good communication, item arrived promptly. We had to contact customer services about an issue, they were quick to answer. The item itself is lovely, we are very happy with our purchase. Just one note is that the fridge comes with a European plug, not a UK one or an adapter, so you will need to buy one unless you have one to hand. I think the company is based in Europe, certainly not UK anyway.
Verified
Verified
Slightly damaged, but at least it’s hidden at the back
My expensive wine rack came in a box with no padding at all. One of the top corners is slightly lower than the others so it looks like the courier probably dropped it at some point. Luckily it is slotting in to a wide shelf so the back isn’t visible and I can’t be bothered with the hassle of returning it, but for a £220 wine rack … it little bubble wrap wouldn’t hurt.
Verified
Verified
Not a uk plug
Looks stunning but heads up not a uk plug on it
Verified
Really great to deal with, product exceeded expectations and was delivered with the time frame quoted.
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Great product, great price
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Verified
You haven’t delivered my order after a fortnight and haven’t answered my email two days ago asking when it will be delivered. Would give you zero stars instead of one if it was an option.
So please call me on 07831 158748 and tell me when my order will be delivered.
Verified
The product was really poor. The screw holes didn't match up so they came out the sides.
The wood was really poor quality so lots of splinters when putting it together.
Postage was really slow
Verified
Wine rack received is wobbly and has a chip on one side of the rack.