Wineandbarrels.co.ukReviews

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Wineandbarrels LTD
c/o Kreston Reeves Llp, 24 Chiswell St
EC1Y 4YX London
United Kingdom
+44 (0) 3308 081634
www.wineandbarrels.co.uk
Trade register
companieshouse 11884424
Authorised representative
Daniel Schultz

Reviews for Wineandbarrels.co.uk

3.47/5.00
Fair
How is the rating calculated?

62 reviews in the last 12 months

5 stars
47 %
4 stars
11 %
3 stars
8 %
2 stars
10 %
1 star
24 %
170 total reviews

the most relevant positive review

4 months ago
After two and a half years the compressor on my wine-fridge broke, and I was having difficulty getting it repaired as no-one could access a new compressor. In desperation I went back to Wine and Barrels who supplied the original fridge and sent a replacement compressor for me albeit for £179 plus delivery. I’m now trying to find an engineer with a gas certificate to fit it for me. I’m disappointed that the compressor failed after only two and a half years, but grateful for the service from Wine and Barrels.
Read moreShow all positive reviews

the most relevant critical review

11 months ago
The statement that deliveries would be made within 2-5 working days is in my experience a fiction. Having chased up the delayed delivery on a number of occasions, I was finally told that this would take place on Friday afternoon before 5pm. I stayed in and no delivery was made. On the next working day(Monday) I again chased up the delivery and after about 6 calls eventually had a slot fixed at 1pm. The goods arrived at 2.30pm. The delivery company denied having been asked to deliver on Friday! They also said that our road was too narrow to drive along which is tosh as demonstrated by the huge van which is taking our furniture away at the moment. You need to improve your logistics set up and change your delivery company
Read moreShow all critical reviews

Read the most relevant positive or most relevant critical review

Positive
Critical
4 months ago
After two and a half years the compressor on my wine-fridge broke, and I was having difficulty getting it repaired as no-one could access a new compressor. In desperation I went back to Wine and Barrels who supplied the original fridge and sent a replacement compressor for me albeit for £179 plus delivery. I’m now trying to find an engineer with a gas certificate to fit it for me. I’m disappointed that the compressor failed after only two and a half years, but grateful for the service from Wine and Barrels.
Read moreShow all positive reviews
11 months ago
The statement that deliveries would be made within 2-5 working days is in my experience a fiction. Having chased up the delayed delivery on a number of occasions, I was finally told that this would take place on Friday afternoon before 5pm. I stayed in and no delivery was made. On the next working day(Monday) I again chased up the delivery and after about 6 calls eventually had a slot fixed at 1pm. The goods arrived at 2.30pm. The delivery company denied having been asked to deliver on Friday! They also said that our road was too narrow to drive along which is tosh as demonstrated by the huge van which is taking our furniture away at the moment. You need to improve your logistics set up and change your delivery company
Read moreShow all critical reviews

What other customers say about their experience with Wineandbarrels.co.uk

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9 days ago
The reaction to an issue with a unit was handled very fast with a superb resolution. The quality of the unit is excellent. I highly recommend customer service and quality of product. A 5 star experience.
 helpful 
 Verified review|
11 days ago
Item not delivered yet!!!
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2 months ago
My previous wine-cooler from Wine and Barrels failed after two and a half years. Although out of warranty they gave me 50% discount on a replacement which I appreciate.
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2 months ago
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2 months ago
Not yet received my order. I received 4 hours notice of delivery from Parcelforce, which is wholly inadequate. The delivery failed and a card was supposed to be left - it wasn’t. Now I don’t know what’s happening. Parcelforce is such an incompetent organisation compared to its competitors.
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 Verified review|
3 months ago
Order as not arrived on given day and time Money taken out of my account 5 days ago
 helpful 
 Verified review|
4 months ago
After two and a half years the compressor on my wine-fridge broke, and I was having difficulty getting it repaired as no-one could access a new compressor. In desperation I went back to Wine and Barrels who supplied the original fridge and sent a replacement compressor for me albeit for £179 plus delivery. I’m now trying to find an engineer with a gas certificate to fit it for me. I’m disappointed that the compressor failed after only two and a half years, but grateful for the service from Wine and Barrels.
 helpful 
 Verified review|
4 months ago
Friendly and helpful - promptly replied to my email question. Bought a wine rack and it arrived safely and look great.
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4 months ago
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4 months ago
Disgusted to find out they had sold a knife to my 15 year old . No age checks or anything when the goods arrived
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5 months ago
Delivery was unacceptable. We got a dispatch notice on 27 April but no communications about delivery. Wine cooler was left on our driveway while we were out so we had no chance to check over and accept. A couple of the shelves in the unit are quite loose and drop out of the runner when you pull them out. Photo on your website does not make it clear than you can only fit in 24 bottles by piling them up in the tiny bottom compartment. Not what I expected.
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 Verified review|
1 year ago
My oak wine rack turned up today, just in time for my birthday tomorrow. Fits the space perfectly and with a coat of danish oil looks fantastic in our conservatory. Stylish design and the usual high standard of Danish craftsmanship - Thanks!
 helpful 
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1 year ago
The follow-up email offering an alternative fridge was a good idea even though I didn’t take up the offer. However, the tracking of the order didn’t keep up with the actual delivery time but fortunately we were at home to accept it
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 Verified review|
1 year ago
I'm pleased with the product, but very unimpressed with the addressing - it was addressed to "Michael Smith, Main Street, Church Fenton", i.e. no house details. Fortunately the delivery driver made an effort to track me down.
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10 months ago
Delivered quickly. We were kept in touch with order process which was great. Arrived on time. Pleased with wine racks. Just in time to fill them with wine for Christmas.
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7 months ago
good brands of wine fridges with wide selection and website has extensive information on wine fridges to enable first time buyers to make wise decisions.
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5 months ago
This was exactly what I was looking for- it’s absolutely perfect! Good communication from the company and delivered when promised- highly recommended!
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10 months ago
Product let down by poor internal packaging ( 1 cross strut broken due to this).Assembly instructions should be improved to give better information.
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1 year ago
Prompt, efficient service and informed at every stage of the process. Product ordered arrived in excellent condition, as was packed well.
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1 year ago
Iain W. from Tring
Impressive, pre-built wine racks exactly as expected with very quick delivery to the UK given it’s coming from Denmark!
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 Verified review|
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Reviews for Wineandbarrels.co.uk

3.47/5.00
Fair
How is the rating calculated?

62 reviews in the last 12 months

5 stars
47 %
4 stars
11 %
3 stars
8 %
2 stars
10 %
1 star
24 %
170 total reviews

Trustmark for Wineandbarrels.co.uk

Status:
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updated on: 25/09/2021
certified since: 11/10/2019
Wineandbarrels.co.uk is checked and certified according to the Trusted Shops quality criteria
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  • Clear ordering process

Secured by a guarantee

At Wineandbarrels.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500 . Find out more

Wineandbarrels.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Wineandbarrels.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500 . Find out more

What does the trustmark mean?

Details about Wineandbarrels.co.uk

Contact
Wineandbarrels LTD
c/o Kreston Reeves Llp, 24 Chiswell St
EC1Y 4YX London
United Kingdom
+44 (0) 3308 081634
www.wineandbarrels.co.uk
Trade register
companieshouse 11884424
Authorised representative
Daniel Schultz
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