Wineandbarrels.co.uk
Reviews:

63 reviews in the last 12 months273 total reviews  

3.75
Good

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Certified since: 11 Oct 2019
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Wineandbarrels.co.uk fulfils all Trusted Shops quality criteria, including
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  • Encrypted data transfer
  • Clear ordering process

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Top positive review

11 Feb 2024
 Verified review
The item was well received, however it took nearly two weeks to arrive, despite the 5-7 day delivery detailed on the product page. I didn’t get a shipping notification until a week after I placed the order! It was also misleading with a UK address listed, and on a .co.uk website, but it turns out it was being sent from Denmark (which also explains the hefty delivery fee).

Top negative review

5 Apr 2023
 Verified review
I ordered two wine racks in oak approximately £740. Once ordered it transpired it was 5 week delivery. On the 4th week I received an email explaining that the products would be another five weeks. I cancelled and then re-ordered as i have space exactly the size. I waited another 5 weeks and was notified that they would be dispatched shortly. A few days later a delivery driver contacted me to say he had a package but could not deliver it because his truck was too big for the street (we get large house removal trucks in the street!) After a brief discussion I discovered that the delivery was your wine racks. The driver concluded that I didn't want the packages because i was not prepared to walk 2 streets to get them. After a complaint call to you and a promise to sort the issue out and call back i got no follow up. Instead the next day a call to say the driver was 15 minutes away. I rushed back to receive the delivery which was the same driver, same truck but this time someone pushed a pallet up the long street and tried to dump it in the road out side. I cut the packages loose and told him to take the pallet away which he was not happy about. Finally, i got the packages inside and open to find a pair of very poor quality wine racks made of glued oak parts and nailed on bottle runners and a plywood back. This is possibly the poorest example of a wooden wine rack i have seen. A teenage wood craft student could have produced a better quality product. YOU ARE A TOTAL RIP OFF you have wasted weeks of my time and charged me top price for a rubbish product. I will be posting this review on publicly shortly
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Reviews for Wineandbarrels.co.uk

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9 days ago
 Verified review
Quality wasn’t great, not very stable but the weight on top of the box holds it together (for now!). For price would have expected much better.
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22 Feb 2024
 Verified review
Easy ordering. Transparent tracking. Quality product. Value for money. Would definitely recommend
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2 days ago
 Verified review
Simple ordering and timely delivery of a good quality product
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5 Mar 2024
 Verified review
Speedy and glasses arrived in perfect condition
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2 days ago
 Verified review
Great product - beautifully made
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19 Feb 2024
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3 days ago
 Verified review
Disappointing. Poorly made with broken pieces in the box on arrival. Additional screws have had to be used to strengthen.
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11 Feb 2024
 Verified review

Long delivery wait

The item was well received, however it took nearly two weeks to arrive, despite the 5-7 day delivery detailed on the product page. I didn’t get a shipping notification until a week after I placed the order! It was also misleading with a UK address listed, and on a .co.uk website, but it turns out it was being sent from Denmark (which also explains the hefty delivery fee).
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27 Jan 2024
 Verified review
Usual issue of e-commerce shops - you place an order, they take your money and then you get an email”Sorry we don’t have this is stock, it’ll be 4-6 weeks”. That wasn’t clear on their website. In which case then give me my money back until it is in stock.
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13 Feb 2024
 Verified review

Great company

The product arrived quickly, it was very well packaged and looks great. It certainly is as good as the picture and very well made. All in all we are very happy with the service
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26 Jan 2024
 Verified review
Design and a actual unit quite nice but delivery very slow even if article is in stock.
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26 Jan 2024
 Verified review

Recommended company.

All dispatched in good time. Arrived within 8 days.
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3 Feb 2024
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22 Jan 2024
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30 Dec 2023
 Verified review
Excellent quality products
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29 Dec 2023
 Verified review
Ordered on the 15th Dec but thought the items would arrive in time for Christmas as no indication on the website that the items were coming from overseas. No last date orders for before Christmas notification and I genuinely was disappointed that the website was not more transparent ie .com rather than .co.uk. Deceiving, and consequently the items arrived on 28th December, too late for Christmas
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22 Dec 2023
 Verified review
Wouldn’t post to the Isle of Man after taking payment. Refund received but no reason given. Have just ordered from another UK company who had no issue to post to the Isle of Man
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8 Jan 2024
 Verified review
The delivery is absolutely shocking, ordered the item 3 weeks ago and it still hasn’t arrived!
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Answer by Wineandbarrels.co.uk
8 Jan 2024
There has been a lot of presure on the freight companies. We are sorry for the inconvenience. I just saw on the T&T that it has been delivered today. Please give us a call if any issues should arrise.
5 Dec 2023
 Verified review
Item arrived damaged! The item took a while to arrive and after paying £11 for postage I expected it to arrive adequately wrapped up. Sadly it arrived in a flimsy envelope with the bubble wrap all squashed this meant that the item arrived with its box crushed! This was supposed to be a Christmas gift so this was very disappointing. Especially as the item is so expensive.
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22 Nov 2023
 Verified review
Wine rack is just what’s needed. Tracking after dispatch was confusing as it was U.K. website or so I thought. No issues other than the tracking stopped presumably when it reached the U.K. had to reach out for further details however arrived in time for birthday. Thank you
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