Wineandbarrels.co.ukReviews

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Wineandbarrels LTD
c/o Kreston Reeves Llp, 24 Chiswell St
EC1Y 4YX London
United Kingdom
+44 (0) 3308 081634
www.wineandbarrels.co.uk
Trade register
companieshouse 11884424
Authorised representative
Daniel Schultz

Reviews for Wineandbarrels.co.uk

3.28/5.00
Fair
How is the rating calculated?

39 reviews in the last 12 months

5 stars
46 %
4 stars
8 %
3 stars
3 %
2 stars
15 %
1 star
28 %
181 total reviews

the most relevant positive review

8 months ago
After two and a half years the compressor on my wine-fridge broke, and I was having difficulty getting it repaired as no-one could access a new compressor. In desperation I went back to Wine and Barrels who supplied the original fridge and sent a replacement compressor for me albeit for £179 plus delivery. I’m now trying to find an engineer with a gas certificate to fit it for me. I’m disappointed that the compressor failed after only two and a half years, but grateful for the service from Wine and Barrels.
Read moreShow all positive reviews

the most relevant critical review

9 months ago
Delivery was unacceptable. We got a dispatch notice on 27 April but no communications about delivery. Wine cooler was left on our driveway while we were out so we had no chance to check over and accept. A couple of the shelves in the unit are quite loose and drop out of the runner when you pull them out. Photo on your website does not make it clear than you can only fit in 24 bottles by piling them up in the tiny bottom compartment. Not what I expected.
Read moreShow all critical reviews

Read the most relevant positive or most relevant critical review

Positive
Critical
8 months ago
After two and a half years the compressor on my wine-fridge broke, and I was having difficulty getting it repaired as no-one could access a new compressor. In desperation I went back to Wine and Barrels who supplied the original fridge and sent a replacement compressor for me albeit for £179 plus delivery. I’m now trying to find an engineer with a gas certificate to fit it for me. I’m disappointed that the compressor failed after only two and a half years, but grateful for the service from Wine and Barrels.
Read more
Show all positive reviews
9 months ago
Delivery was unacceptable. We got a dispatch notice on 27 April but no communications about delivery. Wine cooler was left on our driveway while we were out so we had no chance to check over and accept. A couple of the shelves in the unit are quite loose and drop out of the runner when you pull them out. Photo on your website does not make it clear than you can only fit in 24 bottles by piling them up in the tiny bottom compartment. Not what I expected.
Read more
Show all critical reviews

What other customers say about their experience with Wineandbarrels.co.uk

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11 days ago
I ordered one wine barrel which was delivered in a leaf blower box with lots of bubble wrap
 helpful 
 Verified review|
18 days ago
Eric R. from Aylesbury
Nice quality unit
 helpful 
 Verified review|
4 days ago
I placed an order on 19th December 2021. I only received it on the 20th of January 2022 and then items were missing. Their customer service is useless - no one can provide any meaningful updates. The products look a bit flimsy (Caverack - LEO). I do not like giving bad reviews, but the whole experience from start to finish was terrible and I am not very impressed with the wine racks.
 helpful 
 Verified review|
1 month ago
Great glasses at great prices. Very happy with the delivery which was easy and reliable. Everything arrived in good shape. Thank you!
 helpful 
 Verified review|
1 month ago
The wine rack that I wanted was well priced and delivered on time. A small order well executed.
 helpful 
 Verified review|
1 month ago
Great company, delivered when expected well packaged. Great customer service
 helpful 
 Verified review|
1 month ago
Clear website and wide selection. Delivered in time frame and quality good.
 helpful 
 Verified review|
1 month ago
The item is unfinished, needs more paint and the bottom draw wont stay shut
 helpful 
 Verified review|
3 months ago
Nothing has arrived. Where is the order?
 helpful 
 Verified review|
4 months ago
Fast and efficient delivery was great. Lady I spoke to was extremely knowledgeable and helpful.
 helpful 
 Verified review|
4 months ago
The product is solid and quick to arrive, and the customer service was excellent.
 helpful 
 Verified review|
8 months ago
After two and a half years the compressor on my wine-fridge broke, and I was having difficulty getting it repaired as no-one could access a new compressor. In desperation I went back to Wine and Barrels who supplied the original fridge and sent a replacement compressor for me albeit for £179 plus delivery. I’m now trying to find an engineer with a gas certificate to fit it for me. I’m disappointed that the compressor failed after only two and a half years, but grateful for the service from Wine and Barrels.
 helpful 
 Verified review|
9 months ago
Delivery was unacceptable. We got a dispatch notice on 27 April but no communications about delivery. Wine cooler was left on our driveway while we were out so we had no chance to check over and accept. A couple of the shelves in the unit are quite loose and drop out of the runner when you pull them out. Photo on your website does not make it clear than you can only fit in 24 bottles by piling them up in the tiny bottom compartment. Not what I expected.
 helpful 
 Verified review|
1 year ago
I ordered a wine rack and received a notice that it was going to be delayed for 2-3 weeks. I replied to the email requesting an update at 2 weeks / on Monday 25th January. It is Tuesday 26th today and I have not heard from anyone so I am having to email back an enquire where my order is. At c.£500 I would have expected better customer service.
 helpful 
 Verified review|
1 year ago
After acknowledging an email re problems with delivery service, there was no further update from them, despite a further email requesting information. The wine cooler then arrived without any warning. Luckily we were in.
 helpful 
 Verified review|
5 months ago
The reaction to an issue with a unit was handled very fast with a superb resolution. The quality of the unit is excellent. I highly recommend customer service and quality of product. A 5 star experience.
 helpful 
 Verified review|
6 months ago
My previous wine-cooler from Wine and Barrels failed after two and a half years. Although out of warranty they gave me 50% discount on a replacement which I appreciate.
 helpful 
 Verified review|
11 months ago
good brands of wine fridges with wide selection and website has extensive information on wine fridges to enable first time buyers to make wise decisions.
 helpful 
 Verified review|
9 months ago
This was exactly what I was looking for- it’s absolutely perfect! Good communication from the company and delivered when promised- highly recommended!
 helpful 
 Verified review|
8 months ago
Friendly and helpful - promptly replied to my email question. Bought a wine rack and it arrived safely and look great.
 helpful 
 Verified review|
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Reviews for Wineandbarrels.co.uk

3.28/5.00
Fair
How is the rating calculated?

39 reviews in the last 12 months

5 stars
46 %
4 stars
8 %
3 stars
3 %
2 stars
15 %
1 star
28 %
181 total reviews

Trustmark for Wineandbarrels.co.uk

Status:
Valid
updated on: 24/01/2022
certified since: 11/10/2019
Wineandbarrels.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Wineandbarrels.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500 . Find out more

Wineandbarrels.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Wineandbarrels.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500 . Find out more

What does the trustmark mean?

Details about Wineandbarrels.co.uk

Contact
Wineandbarrels LTD
c/o Kreston Reeves Llp, 24 Chiswell St
EC1Y 4YX London
United Kingdom
+44 (0) 3308 081634
www.wineandbarrels.co.uk
Trade register
companieshouse 11884424
Authorised representative
Daniel Schultz
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