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Review summary
Customers appreciate the speed and reliability of delivery, as well as clear communication throughout the order process. Many also highlight the high quality, craftsmanship, and durability of the products. Positive experiences with responsive and helpful customer service are frequently mentioned, and some customers find assembly straightforward and easy to complete. However, there are notable negative aspects, including delayed or missing deliveries and insufficient communication regarding orders and stock status. Product quality is inconsistent, with reports of poor materials, defects, or items that do not meet expectations. Some customers experience unhelpful or unresponsive customer service, as well as frustration over unclear assembly instructions and required modifications. Stock availability is a recurring issue, with delays or cancellations after purchase causing dissatisfaction.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsWineandbarrels
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Verified
Great customer service
Having placed the order, I was given an expected delivery date which passed without delivery - but the reason for the high rating is the follow up was really efficient. When I called them, the person I spoke to said they would check into things and call me back - which they duly did. They explained there had been an error at their end in not notifying me that the product I ordered was out of stock. As it happened they had received a delivery the day before I called and the product was sent out to me the day after my call as promised. Mistakes happen - it wasnt a big deal that the product is coming a bit later than expected but wines and barrels were great at resolving the issues, and great customer service is always worth noting
Verified
Great product and service - expensive shipping
Product is great, and the UK team were super helpful and speedy whaen I wanted to alter my order. The shipping is very expensive though - would be great to offer some slower more affordable options especially for bigger orders of racks
Verified
Caverack quality concerns
Both orders of Caverack modules I have placed so far have had quality issues - these are no cheaper, so I was disappointed. Customer service was quick and have given me a modest credit towards future purchases but I am still in two minds as to whether I should buy more given the quality issues.
Verified
Excellent service & loved that they were pre-built
Our wine racks were delivered on time & coming already assembled it was quick & easy to have them all filled up.
Great product
Verified
Sceptical - but surprised!
I ordered the wine rack late in the day having been badly let down on a purchase from a different company. They said it would be with me by Christmas. I was sceptical. I learnt it was being dispatched from Denmark. I was very sceptical. It arrived Christmas Eve and I was delighted to discover was really good quality. The recipient the next day was very pleased! Perfect! Would happily order from this company again and recommend it to others. Don't be sceptical - they are great! Many thanks!
Verified
Special Gift
I ordered a special gift for a dear friend and I was regularly informed of the gifts progress to me. Very efficient and timely.
Verified
Happy with product. I would note that I was not aware that product was being shipped from Denmark, but there were no additional customs charges, so all ended ok!
Verified
Great Storage Rack
The wine storage rack is great quality and did what it said on the tin.
The problem was not very clear instructions and if anything, incorrect instructions for assembly.
Verified
Superb personal service, very attentive and keen to assist, however big the project. Highly recommended.
Verified
Nice rack
I bought a nice metal wine rack from them which is well made. The delivery was not so good, it was delivered to a neighbour with no note left for me. So I had to ask where it was, and then collect it from my neighbour.
Verified
Customer service was very good, and my package arrived much quicker than I thought it would.
Very good service overall.
Verified
Great customer experience, excellent communication, items well packaged and I am absolutely delighted with the quality product.
Verified
A good product requiring thought
A good product but one does 'build up muscles' hammering the parts together. One negative point, there is a quality control problem regarding a standard width of the groves in the wooden pieces, some slid into place, others required considerable hammering effort. In ten cases I had to modify groves to fit with a fine hand saw.
Verified
I'm pleased with my wine rack. It was good value and promptly delivered.
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👌
New wine rack looks great now in position. I did think the thickness of the oak panels could have been thicker and more sturdy for the price I paid tho.
Draws are sturdy and slide back n forth with ease.
Overall I’m happy with the product.
Verified
Good communication, great item, very happy
Good communication, item arrived promptly. We had to contact customer services about an issue, they were quick to answer. The item itself is lovely, we are very happy with our purchase. Just one note is that the fridge comes with a European plug, not a UK one or an adapter, so you will need to buy one unless you have one to hand. I think the company is based in Europe, certainly not UK anyway.
Verified
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Slightly damaged, but at least it’s hidden at the back
My expensive wine rack came in a box with no padding at all. One of the top corners is slightly lower than the others so it looks like the courier probably dropped it at some point. Luckily it is slotting in to a wide shelf so the back isn’t visible and I can’t be bothered with the hassle of returning it, but for a £220 wine rack … it little bubble wrap wouldn’t hurt.
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Wineandbarrels
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Wineandbarrels
Welcome to Wineandbarrels – your ultimate partner in wine storage and wine equipment. Founded in 2008 by Jakob Dau, Wineandbarrels grew out of a deep passion for wine and a burning desire to innovate ...
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