Reviews for Wineandbarrels.co.uk
3.76/5.00
Good
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the most relevant positive review
1 year ago
Ordered 6 x burned pine wine cubes plus bases. The products themselves are good and sturdy. A couple of minor improvements - one of the 6 products was out of stock, so i had to prompt W&B to send the other 5 on ahead which incurred an additional charge. The first batch took a little longer than the advertised 2-5 days -nearer to 9 days in total. The other disappointment was that the bases were self assembly which wasn't at all clear. They were relatively easy to do, but I would have expected pre-assembly like the rest of the cubes. Nice products overall though, if possibly a little expensive.
the most relevant critical review
7 months ago
The statement that deliveries would be made within 2-5 working days is in my experience a fiction. Having chased up the delayed delivery on a number of occasions, I was finally told that this would take place on Friday afternoon before 5pm. I stayed in and no delivery was made. On the next working day(Monday) I again chased up the delivery and after about 6 calls eventually had a slot fixed at 1pm. The goods arrived at 2.30pm. The delivery company denied having been asked to deliver on Friday! They also said that our road was too narrow to drive along which is tosh as demonstrated by the huge van which is taking our furniture away at the moment. You need to improve your logistics set up and change your delivery company
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What other customers say about their experience with Wineandbarrels.co.uk
2 days ago
After two and a half years the compressor on my wine-fridge broke, and I was having difficulty getting it repaired as no-one could access a new compressor. In desperation I went back to Wine and Barrels who supplied the original fridge and sent a replacement compressor for me albeit for £179 plus delivery. I’m now trying to find an engineer with a gas certificate to fit it for me. I’m disappointed that the compressor failed after only two and a half years, but grateful for the service from Wine and Barrels.
Verified review|
12 days ago
Friendly and helpful - promptly replied to my email question. Bought a wine rack and it arrived safely and look great.
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13 days ago
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21 days ago
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7 days ago
Disgusted to find out they had sold a knife to my 15 year old . No age checks or anything when the goods arrived
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1 month ago
Delivery was unacceptable. We got a dispatch notice on 27 April but no communications about delivery. Wine cooler was left on our driveway while we were out so we had no chance to check over and accept. A couple of the shelves in the unit are quite loose and drop out of the runner when you pull them out. Photo on your website does not make it clear than you can only fit in 24 bottles by piling them up in the tiny bottom compartment. Not what I expected.
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1 month ago
This was exactly what I was looking for- it’s absolutely perfect! Good communication from the company and delivered when promised- highly recommended!
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1 month ago
Easy to order and great tracking
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1 month ago
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3 months ago
Website states delivery in 3-5 days, have been waiting over two weeks and goods still not arrived ! Company purports to be in UK, but I think it is Danish and sends goods from there
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3 months ago
Still awaiting my order, it’s weeks since it was placed . Even paid £10 for delivery !
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3 months ago
I’ve been asked for feedback before my order has been delivered!
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3 months ago
still waiting for my parcel
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4 months ago
good brands of wine fridges with wide selection and website has extensive information on wine fridges to enable first time buyers to make wise decisions.
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4 months ago
Great value products to meet every budget, and decent quality
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4 months ago
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4 months ago
Winebarrels co.uk appears to import goods from Denmark although that is not clear on their website. Today is 15th Feb. I ordered on 2nd Feb and have not received the winerack yet. I emailed customer services today and got an automatic reply saying they would respond in 3-5 days to my enquiry due to covid/brexit. I will amend the star rating when I receive the goods I ordered.
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4 months ago
After acknowledging an email re problems with delivery service, there was no further update from them, despite a further email requesting information. The wine cooler then arrived without any warning. Luckily we were in.
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4 months ago
Still waiting for my goods so cannot comment dissapointed with delivery dates
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1 year ago
Ordered 6 x burned pine wine cubes plus bases. The products themselves are good and sturdy. A couple of minor improvements - one of the 6 products was out of stock, so i had to prompt W&B to send the other 5 on ahead which incurred an additional charge. The first batch took a little longer than the advertised 2-5 days -nearer to 9 days in total. The other disappointment was that the bases were self assembly which wasn't at all clear. They were relatively easy to do, but I would have expected pre-assembly like the rest of the cubes. Nice products overall though, if possibly a little expensive.
Verified review|
Reviews for Wineandbarrels.co.uk
3.76/5.00
Good
How is the rating calculated?
Trustmark for Wineandbarrels.co.uk
Status:
certified since: 11/10/2019
updated on: 15/06/2021
Wineandbarrels.co.uk is checked and certified according to the Trusted Shops quality criteria
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Details about Wineandbarrels.co.uk
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Wineandbarrels LTD
c/o Kreston Reeves Llp, 24 Chiswell St
EC1Y 4YX London
United Kingdom
Trade register
companieshouse 11884424
Authorised representative
Daniel Schultz