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Review summary
Many customers appreciate the high craftsmanship and quality of the products, as well as the fair pricing and generally positive value for money. Customer service is often described as friendly, attentive, and helpful, and some buyers have experienced prompt and efficient deliveries. Clear and proactive communication is also valued when provided, and some find the assembly process straightforward and easy.
However, several customers report issues with delayed, missed, or complicated delivery processes, as well as high delivery charges. Product defects, poor materials, and assembly problems such as confusing instructions or difficulty fitting parts are mentioned by some. Frustrations also arise from unresponsive or unhelpful customer support, insufficient order updates, and delayed or unclear notifications about out-of-stock items, which negatively impact the overall purchase experience.
This text was automatically created by an AI system from user reviews.
Having placed the order, I was given an expected delivery date which passed without delivery - but the reason for the high rating is the follow up was really efficient. When I called them, the person I spoke to said they would check into things and call me back - which they duly did. They explained there had been an error at their end in not notifying me that the product I ordered was out of stock. As it happened they had received a delivery the day before I called and the product was sent out to me the day after my call as promised. Mistakes happen - it wasnt a big deal that the product is coming a bit later than expected but wines and barrels were great at resolving the issues, and great customer service is always worth noting
Community member
2 Reviews
Verified
Great product and service - expensive shipping
Product is great, and the UK team were super helpful and speedy whaen I wanted to alter my order. The shipping is very expensive though - would be great to offer some slower more affordable options especially for bigger orders of racks
Community member
2 Reviews
Verified
Caverack quality concerns
Both orders of Caverack modules I have placed so far have had quality issues - these are no cheaper, so I was disappointed. Customer service was quick and have given me a modest credit towards future purchases but I am still in two minds as to whether I should buy more given the quality issues.
Community member
1 Reviews
Verified
Beautiful wine glasses. Well-packaged and delivered within the estimated time.
Community member
1 Reviews
Verified
Sceptical - but surprised!
I ordered the wine rack late in the day having been badly let down on a purchase from a different company. They said it would be with me by Christmas. I was sceptical. I learnt it was being dispatched from Denmark. I was very sceptical. It arrived Christmas Eve and I was delighted to discover was really good quality. The recipient the next day was very pleased! Perfect! Would happily order from this company again and recommend it to others. Don't be sceptical - they are great! Many thanks!
Community member
1 Reviews
Verified
Excellent service & loved that they were pre-built
Our wine racks were delivered on time & coming already assembled it was quick & easy to have them all filled up.
Great product
Community member
1 Reviews
Verified
Community member
1 Reviews
Verified
Special Gift
I ordered a special gift for a dear friend and I was regularly informed of the gifts progress to me. Very efficient and timely.
Community member
1 Reviews
Verified
Happy with product. I would note that I was not aware that product was being shipped from Denmark, but there were no additional customs charges, so all ended ok!
Community member
1 Reviews
Verified
Great Storage Rack
The wine storage rack is great quality and did what it said on the tin.
The problem was not very clear instructions and if anything, incorrect instructions for assembly.
Community member
1 Reviews
Verified
Good quality product, easy to install
Community member
1 Reviews
Verified
Superb personal service, very attentive and keen to assist, however big the project. Highly recommended.
Community member
1 Reviews
Verified
Community member
1 Reviews
Verified
Nice rack
I bought a nice metal wine rack from them which is well made. The delivery was not so good, it was delivered to a neighbour with no note left for me. So I had to ask where it was, and then collect it from my neighbour.
Community member
1 Reviews
Verified
Community member
1 Reviews
Verified
Customer service was very good, and my package arrived much quicker than I thought it would.
Very good service overall.
Community member
1 Reviews
Verified
Delivery charge is horrendous for the product
Community member
1 Reviews
Verified
Community member
1 Reviews
Verified
Great customer experience, excellent communication, items well packaged and I am absolutely delighted with the quality product.
Community member
1 Reviews
Verified
A good product requiring thought
A good product but one does 'build up muscles' hammering the parts together. One negative point, there is a quality control problem regarding a standard width of the groves in the wooden pieces, some slid into place, others required considerable hammering effort. In ten cases I had to modify groves to fit with a fine hand saw.
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Welcome to Wineandbarrels – your ultimate partner in wine storage and wine equipment. Founded in 2008 by Jakob Dau, Wineandbarrels grew out of a deep passion for wine and a burning desire to innovate ...