Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Most relevant positive review
11 Feb 2024
Verified review
The item was well received, however it took nearly two weeks to arrive, despite the 5-7 day delivery detailed on the product page. I didn’t get a shipping notification until a week after I placed the order! It was also misleading with a UK address listed, and on a .co.uk website, but it turns out it was being sent from Denmark (which also explains the hefty delivery fee).
Ordered on the 15th Dec but thought the items would arrive in time for Christmas as no indication on the website that the items were coming from overseas. No last date orders for before Christmas notification and I genuinely was disappointed that the website was not more transparent ie .com rather than .co.uk. Deceiving, and consequently the items arrived on 28th December, too late for Christmas
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Reviews for Wineandbarrels.co.uk
Filter
Rating
Sort by
Relevance
11 days ago
Verified review
Quick and professional
Quick, efficient, item
As described,
Good gift wrapping.
Report review
1 Jul 2024
Verified review
A 1
Report review
9 days ago
Verified review
Report review
12 days ago
Verified review
The quality of the Caverack Leo is poor
The quality of the Caverack Leo 36 bottle unit is far below what it appears to be on the website. The runners on the wine rack stick and the whole construction of the product is very flimsy.
Report review
12 Jun 2024
Verified review
Product was okay. The assembly was made difficult by inconsistent line up holes for the rack. Given the price, this is disappointing.
Report review
Answer by Wineandbarrels.co.uk
10 Jul 2024
Thank you for your constructive review.
We regret that you found the product difficult to assemble and are dissatisfied with its quality. Customer satisfaction is our top priority, and therefore we always forward feedback to the manufacturer to continually improve the products we offer.
We are also always ready to assist with assembly guidance via email or FaceTime calls.
If you need further assistance regarding this matter or wish to discuss it further with our customer service, please feel free to contact us via email at salg@wineandbarrels.co.uk or by phone at +44 (0) 3308 081634
Best regards,
Wineandbarrels.co.uk
30 May 2024
Verified review
Good customer service.
The staff on the chat were very responsive and helpful
Report review
Answer by Wineandbarrels.co.uk
10 Jul 2024
Thank you for your review.
We're pleased to hear that you were satisfied with our customer service.
We greatly appreciate you sharing your experience with us and others.
Best regards,
Wineandbarrels.co.uk
25 Jun 2024
Verified review
Great selection and fantastic service.
Report review
Answer by Wineandbarrels.co.uk
10 Jul 2024
Thank you very much for your positive review.
We are happy to hear that you have been satisfied with your shopping experience at Wineandbarrels, and we appreciate you sharing it with others.
Best regards,
Wineandbarrels.co.uk
13 Jun 2024
Verified review
Quality of the product
Report review
Answer by Wineandbarrels.co.uk
10 Jul 2024
Thank you for your positive review.
We are pleased to hear that you are satisfied with the quality of our product.
We appreciate you taking the time to write a review.
We wish you plenty of enjoyment with the product.
Kind regards,
Wineandbarrels.co.uk
25 Jun 2024
Verified review
Report review
6 May 2024
Verified review
Report review
12 May 2024
Verified review
When I opened my delivery I found that my order was broken. I immediately phoned only to get an answer message in a different language and my emails have been completely ignored.
Report review
Answer by Wineandbarrels.co.uk
10 Jul 2024
Thank you for your constructive review.
We are very sorry that the product was damaged when you received it, and we always escalate this to the product supplier to prevent such situations in the future.
I can see that the situation has been resolved, and a satisfactory solution has been found.
We aim to respond within 24 hours on all weekdays to all inquiries and claims.
Please feel free to contact us if you need any further assistance or have any questions in the future.
Best Regards,
Wineandbarrels.co.uk
24 Apr 2024
Verified review
Very high quality wine fridge, solidly constructed and very quiet. The trays seem to be too narrow to fit 8 per layer though so it should’ve been designed better. A slight delay at customs which was not the fault of the vendor but buyers should be aware that they are imported on demand.
Report review
12 Apr 2024
Verified review
Good quality product
Report review
23 Apr 2024
Verified review
Report review
8 Apr 2024
Verified review
Report review
11 Feb 2024
Verified review
Long delivery wait
The item was well received, however it took nearly two weeks to arrive, despite the 5-7 day delivery detailed on the product page. I didn’t get a shipping notification until a week after I placed the order! It was also misleading with a UK address listed, and on a .co.uk website, but it turns out it was being sent from Denmark (which also explains the hefty delivery fee).
Report review
5 Dec 2023
Verified review
Item arrived damaged!
The item took a while to arrive and after paying £11 for postage I expected it to arrive adequately wrapped up. Sadly it arrived in a flimsy envelope with the bubble wrap all squashed this meant that the item arrived with its box crushed! This was supposed to be a Christmas gift so this was very disappointing. Especially as the item is so expensive.
Report review
22 Nov 2023
Verified review
Wine rack is just what’s needed.
Tracking after dispatch was confusing as it was U.K. website or so I thought. No issues other than the tracking stopped presumably when it reached the U.K. had to reach out for further details however arrived in time for birthday. Thank you
Report review
27 Jan 2024
Verified review
Usual issue of e-commerce shops - you place an order, they take your money and then you get an email”Sorry we don’t have this is stock, it’ll be 4-6 weeks”. That wasn’t clear on their website. In which case then give me my money back until it is in stock.
Report review
2 Oct 2023
Verified review
NIcely made. Stores 36 bottles in a remarkably small space and looks well too. Beware larger bottles (especially from the Bergerac region) - a slightly tight squeeze. Overall a very good buy.