Big Bertha Original- Logo - reviews

Big Bertha Original
Reviews:

618 reviews in the last 12 months5,434 total reviews  

4.13
Good

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Top positive review

2 Nov 2023
 Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.

Top negative review

11 Dec 2023
 Verified review
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
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Reviews for Big Bertha Original

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26 Feb 2024
 Verified review

They need to make it clearer that it's self assembly!

Ordered a footstool and was quite surprised when it didn't arrive already assembled. If I had read the reviews fully beforehand I would have seen there was a common theme of people missing this info at the very bottom of the Features section, and also that there wasn't enough filling provided. I didn't bother opening the packages within as I knew it would be a nightmare, so I can't comment on the quality. I also had to chase for the refund which took nearly 3 weeks to go back to my account.
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Answer by Big Bertha Original
27 Feb 2024
We are sorry to hear the information was not clear and the delay with the refund. This has been solved for you. Thank you for your patience.
20 Feb 2024
 Verified review

Good customer service

Product arrived with some damage to the packaging. Contacted customer service and was promptly sent more filling beads to replace some that were lost as a result.
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Answer by Big Bertha Original
22 Feb 2024
Thank you for contacting Customer Service! We are glad to hear they were able to help with the issue! Enjoy 😎
8 days ago
 Verified review
FLOOR CUSHIONS I am very happy with your lovely floor cushions. They are beautifully made and of a good quality corduroy material. It would be nice, if there were just a few more colours to choose from though. The delivery men were pleasant and my cushions arrived well packed and on time. I am thinking of purchasing more.
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Answer by Big Bertha Original
7 days ago
Aww thank you⭐! We recently added this product, hopefully we can get more styles soon!
3 Mar 2024
 Verified review

Service and product good.

The service was good and the product was really nice and just what we wanted. I’ve dropped a star as I would have preferred the chair to have arrived completed and for us no to have to put the polystyrene beads in ourselves. It wasn’t as difficult as anticipated but would have saved on a huge plastic bag.
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Answer by Big Bertha Original
13 days ago
Thank you for your feedback ⭐!
3 days ago
 Verified review

Perfect playroom sofa

Really great sofa for our kids playroom, did want the blue but it was out of stock so went for the teal and I think I actually prefer it. Did make a lot of mess when we put it up as the balls come in separate bags with no guide to tell you which bag goes in what sofa compartment!
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2 Mar 2024
 Verified review

Could be better

It would be so much better if the beanbag came ready stuffed. Doing it at home is such a faff and so many of the styrofoam beans spill out and it’s messy. I would prefer to buy from somewhere where it’s ready-stuffed professionally, so wouldn’t buy from here again or recommend.
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Answer by Big Bertha Original
5 Mar 2024
Wea re sorry to hear there was an issue with the filling process. Please email sales@bigberthaoriginal.com and the team with check your options.
6 days ago
 Verified review
The sofa bean bag is amazing. Really love it and it fits our space really well. I'm removing a star, as we had to fill it ourselves, as the beans came separately. We kinda expected that, for over £300, it would have come prefilled. It was a pretty messy job!
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Answer by Big Bertha Original
4 days ago
Aww our team loves the photo with your🐶!! Thank you for your review!
1 Mar 2024
 Verified review

Would highly recommend.

The bean bag and filler arrived very quickly was a decent price too. The only draw back was filling the bean bag from the box it came it but didn't take long. Would highly recommend plus very comfortable to sit in!
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Answer by Big Bertha Original
5 Mar 2024
Thank you for sharing your experience, we hope you enjoy it ⭐!
29 Feb 2024
 Verified review
Very quick delivery and great toddler beanie sofa for my daughter. Only thing is I wish the filling came inside the sofa rather than having to do it myself, which was quite messy with a newborn I tow.
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Answer by Big Bertha Original
1 Mar 2024
Thank you for your review ⭐!
27 Feb 2024
 Verified review
Lovely wee sofa but would be 5 stars if it had a liner so cover can be washed. Also brilliant if we didn't have to fill it when it arrived..it was easy to fill but still quite a lot of wastage.
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Answer by Big Bertha Original
1 Mar 2024
Thank you for your review! We are glad to hear you like it :)
6 days ago
 Verified review

The cushion cover was fantastic but…

The cushion cover was fantastic and well made, however, the inner pillow that we ordered extra didn’t really fill the cover, it was quite a bit smaller and don’t go to the corners
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Answer by Big Bertha Original
4 days ago
Sorry about this, sometimes it takes a couple of days for the inners to expand. Please contact sales@bgberthaoriginal.com if you have further questions.
8 days ago
 Verified review

Large lounge pug

Good communication, keeping me informed of order progress. Well packaged. Easy to assemble the lounge pug I purchased. Great quality material.
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Answer by Big Bertha Original
7 days ago
Thank you! Time to put your feet up and relax 😎
21 Feb 2024
 Verified review
Great stuff! Delivered quickly, easy to fill. Very well made with a strong inner lining - no escaping beans! Lovely colour. Very happy.
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Answer by Big Bertha Original
22 Feb 2024
Thank you so much for your great review! We hope you enjoy it 😎
2 days ago
 Verified review
Brilliant customer service. Needed to exchange covers for a different colour. No fuss and easy. Good quality material. Fully satisfied
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13 days ago
 Verified review
Bought this for my grandson who has autism he absolutely loves it he snuggles right into it I think he would sleep in it if he could
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Answer by Big Bertha Original
12 days ago
Aww how cute😊! thank you for sharing your feedback
3 days ago
 Verified review
all my items were just as described when I reieved them , easy nto use web site and use a very good delivery service , quick too.
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2 Mar 2024
 Verified review
Very good quality and easy to fill, Could have used extra beans to fill them as they look on the website but still good
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Answer by Big Bertha Original
5 Mar 2024
Thank you for sharing your feedback! Please send a photo of your item to sales@bigberthaoriginal.com and they will check the filling level for you🙂
1 Mar 2024
 Verified review
Pleased with the product but surprised I had to fill it myself! This information was not given when I ordered it.
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Answer by Big Bertha Original
1 Mar 2024
Thank you for your review :) !
4 days ago
 Verified review
We lost a lot of polystyrene balls when trying to fill it, but it is great quality and my grandson loves it.
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Answer by Big Bertha Original
4 days ago
Thank you⭐! If you need a bit more filling, please send a photo of your item to sales@bigberthaoriginal.com, our team will be happy to help!
SL
3 Mar 2024
 Verified review
Great quality and colours.
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Answer by Big Bertha Original
5 Mar 2024
Thank you for your review ⭐!