Review summary
Customers frequently praise the high quality of the wallpaper and materials, and are impressed with the visual impact and attractiveness of the finished result. Many found the wallpaper easy to install and appreciated the smooth and straightforward ordering process. Delivery speed and reliability are also often highlighted positively, with most customers expressing satisfaction. However, some customers mention issues with print definition or color accuracy, and a few report problems with order confirmations or cancellations. Delivery delays and significant issues were noted by some, and there are mixed opinions on customer service, with reports of poor communication and unresolved issues.
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How Trusted Shops prevents fake reviewsReviewsWallart.com
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Verified
Auld Cows.
The paste was useless would not stop going into lumps regardless of how I mixed it so that was a waste of money, put it on the wall using normal paste no problem, print was great but lost some definition with enlargement.my partner was well happy as she love Highland cows.
Reply from Wallart.com
A happy partner who loves Highland cows, that"s a wonderful outcome! It"s great to hear the print brought so much joy.
We"re sorry the paste didn"t perform as expected, that"s certainly not the experience we want for our customers. We"re glad you found a way to get the result on the wall regardless.
On the definition point, thank you for the honest feedback. We appreciate you taking the time to share that.
We"d love to see the finished result! Send a photo of your wall to hello@wallgroup.com and you"ll automatically be entered into our giveaway for a chance to win back your purchase amount.
Verified
Efficient production and delivery, very good quality and breathable paper; image framed perfectly
Reply from Wallart.com
Hearing that the production was swift, the delivery went smoothly, and the paper quality lived up to expectations is genuinely great to read. A perfectly framed result is exactly what we work towards with every order.
We"d love to see it on your wall! Send a photo to hello@wallgroup.com and you"ll automatically be entered into our giveaway for a chance to win back your purchase amount.
Verified
Good product. Good to peel.
Reply from Wallart.com
Hearing that it peels so smoothly is exactly what we love to read! A great result starts with a product that cooperates, and it sounds like yours did just that.
If you"d like to share a photo of the finished result, send it to hello@wallgroup.com and you"ll automatically be entered into our giveaway for a chance to win back your purchase amount.
Verified
Love it. Highly recommend ecommend the company
Reply from Wallart.com
What a wonderful thing to read! Knowing that you"re happy with both the product and your experience with us genuinely makes our day. Thank you so much for taking the time to share this, and for recommending us. We hope to welcome you back again soon!
Verified
Very happy with wallpaper this the 4th time we have used wallart. Will recommend them
Reply from Wallart.com
Four times and counting, that truly means a lot! Knowing you keep coming back, and that you"re happy to recommend us to others, is exactly what we work towards. We"d love to see how the wallpaper looks in your space. Share a photo at hello@wallgroup.com and you"ll automatically be entered into our giveaway for a chance to win back your purchase amount.
Verified
I ordered Streets of Malta Mural for my livingroom. From order to delivery the customer service and tracking of my mural was outstanding I was informed every step of the way to it’s arrival The quality of the mural is superb and looks stunning I will definitely be buying more from you in the future and highly recommend. Thank you so much
Verified
Reply from Wallart.com
Cinque stelle, grazie! Sapere che la tua esperienza è stata così positiva ci rende davvero felici.
Se hai già posato la carta da parati, ti invitiamo a condividere una foto del risultato finale inviandola a hello@wallgroup.com. Partecipando alla nostra iniziativa, potresti vincere il rimborso del tuo acquisto!
Verified
Rispondere celermente alle mail che il cliente invia e tenere conto dei contenuti.
È dal 25 di gennaio che tento di concludere un ordine già pagato, e ancora vengo rimbalzata da una mail all’altra da utenti vari che non rispondono alle mie richieste.
È la seconda esperienza dove avevo già segnalato questo problema ma non ne hanno tenuto conto.
Qualsiasi cosa chiedi non viene rispettata, nonostante la gentilezza del personale.
Peccato perché poi il risultato è ottimo, come sono convinta che sarà anche questa volta (quando lo vedrò).
Reply from Wallart.com
Grazie per il tuo feedback. Comprendiamo la situazione e stiamo facendo del nostro meglio affinché tutto proceda al meglio con il tuo ordine. Siamo certi che il risultato finale ti piacerà!
Verified
Reply from Wallart.com
Cinque stelle, che gioia! Grazie di cuore per questa valutazione, significa davvero molto per noi.
Se la tua carta da parati è già in bella mostra sulla parete, ti invitiamo a condividere una foto con noi scrivendo a hello@wallgroup.com. Partecipando al nostro concorso, potresti vincere il rimborso del tuo acquisto!
Verified
Excellent bought 1piece instead of matching it went on so well and looks fantastic
Verified
Lovely wallpaper, very good quality
Reply from Wallart.com
Thank you so much for taking the time to share your experience! We"re thrilled to hear you"re happy with the quality of your wallpaper. Enjoy your beautiful new space!
Verified
Good quality and arrived in time.
Reply from Wallart.com
Goedendag Dennis,
Dank u wel voor uw bericht.
Wat fijn om te horen dat u tevreden bent.
Wij wensen u veel plezier met uw behang.
Verified
After I had put on my mural, {which I was delighted with} i realised another part would look lovely so i asked for a bespoke section of Mural to finish off my project. I was thrilled that Wall art were very helpful and willing to humour my request and created the perfect piece to complete the job.
Verified
Delivery was good and the room definitely has the wow factor. We bought the paper that needed the wall pasting and it was easy to put up. My only criticism would be that the colour is deeper than it looked when I'd uploaded a photo of my wall onto the website. I have uploaded both photographs here.
Verified
Fast delivery, clear instructions, great wallpaper.
Reply from Wallart.com
Thank you for your kind words! We’re glad to hear that you were happy with the fast delivery, clear instructions, and the wallpaper itself.
Verified
No confirmation of order sent, no tracking information either
Then they refused to send my order until I closed my PayPal case
Finally received a refund through PayPal, absolute shocking customer service
Reply from Wallart.com
We’re sorry to hear about your experience. As previously communicated via email, we did send an order confirmation, and the delay in shipping was due to the open PayPal case.
According to PayPal procedures, we are unfortunately unable to proceed with an order while a case is active. Once the case is closed, we can continue processing or arrange an alternative solution.
As the case remained open, PayPal issued a refund. We understand this may have been frustrating, but we followed the required procedure in this situation.
If you have any further questions, we are of course happy to help.
Verified
exceptionally pleased with the quality of the product received, so much so will be buying again soon
Reply from Wallart.com
Thank you so much for your wonderful review! We’re delighted to hear that you’re exceptionally pleased with the quality of your product. If you’d like, you can email us a photo of your wallpaper at hello@wallgroup.com – we’d love to see the result!
Verified
Verified
New york skyline
Everything from the ordering process through to delivery was great. Quality product at a great price.
Verified
The paper was very good and It was how we can Imagine. Very kind the colors and the picture.
Reply from Wallart.com
Thank you so much for your kind words! We're delighted to hear that the wallpaper met your expectations and that you love the colors and picture. The result looks fantastic! If you need anything else, feel free to reach out to hello@wallgroup.com.
