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Review summary
Customers frequently praise the fast and reliable delivery, high-quality and soft rugs, friendly and responsive customer service, straightforward returns and exchanges process, competitive pricing, and the user-friendly website and smooth ordering process. Many also appreciate the durability of the products and the promptness of refunds. Areas for improvement include recurring frustrations with missed deliveries, lack of shipping updates, and inconsistent courier service quality. Some customers mention issues with rug finishing, shedding, or chemical smells, as well as occasional disappointment with color differences between the rugs and website photos. There are also isolated negative experiences with unclear communication from customer service, rare confusion during ordering, and concerns about price discrepancies compared to other retailers.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewstapeso.co.uk
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Cross-market review
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The 5 stars are only for Tapeso. The rug is fine, beautiful, and we are delighted with it. Next time, we will certainly choose Tapeso again.
We were less pleased with the carrier, as we had to stay home for a day. Unfortunately, no one came, but luckily we managed to schedule a new appointment for the next day.
Maybe choose another carrier? Because in terms of selection, payment, and communication, I am very happy.
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Pleasant Experience
Pleasant experience, a company that seems very serious to me, and despite the fact that we cannot speak directly with someone on the phone, the response is really very quick when we leave a message or email. The carpet is also very beautiful, unfortunately, I had to return it because the format I ordered doesn't fit. As soon as the refund is processed, I will order the same one but in a different format. Additionally, the return of goods is very easy.
Thanks to the whole team for all of this.
Have a nice day.
Best regards.
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Now the family speaks
Now the family J.v.d.Horst speaks. Tapeso, we want to give you an incredibly beautiful compliment, what a superb company. A little hint to the boss and owner: I will call you Mr. Tapeso. We would like to highlight your employee JORDY, what a salesperson and friendly guy, extraordinary, and we once had a lady on the phone, we don't know her name, so we see them as two gems. So Mr. Tapeso, these are invaluable employees. I conclude with heartfelt thanks for everything. Dinie and Jan v. d. Horst.
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Cross-market review
Lost Rug Well Resolved
Ordered rug, 1 was missing. Shipper Packs said they had delivered it, which was not true. Communicated with Tapeso for a whole week, and they sent a 2nd rug, which thankfully we received. Tapeso will further investigate where the missing rug went. I did recommend to Tapeso to use a different shipper because Packs is terrible, just look at the reviews on trustpilot, there's a really good one from me too, but Tapeso really sorted it out well and gets a solid 10💪
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Top!!…
Ordered 2 rugs and returned them. Not because there was anything wrong with them, they were nice rugs, but one was too dark and the other too light. It wasn't the photos either, but in the end, I wanted something different for my living room.
Delivery went as agreed and returning them was also very easy. Didn't keep the rugs, but that wasn't Tapedo's fault. Hence 5 stars
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Color: not as in the picture / Shipping: unsatisfactory
The color looks much more vibrant unpacked than packed. I had been searching for the right carpet color for a long time and now it doesn't quite fit. Regarding the delivery, I should actually give 3 points. But I don't want to be unfair to the company. Please don't choose a shipping partner in the future who scores worse than bad in reviews in Austria (1.1 out of 5 points) and only mediocre in Germany (3.2 out of 5 points). As a reputable company, you should pay attention to your partners. Otherwise, they may negatively affect you over time.
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Better communication regarding the delivery. Being kept at home on the 25th all day from 9 AM to 10 PM and then receiving a message at 10:15 PM that the delivery was not successful. The next day a courier arrives and tries to convince us that it would be delivered that day because it's supposedly the 25th. A bit strange when our calendar clearly shows it's the 26th. Perhaps there's nothing you can do directly, but a message to the delivery service would be appreciated.
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Well attended, also the return, although it seems more advantageous to me if the return is also picked up at home and you don't have to carry it folded to a Post NL. Especially if you want to do an exchange or get another size, 2 birds with one stone!
With a large carpet not possible to do! Trying and measuring, you want to return for free.
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Carpet
I am very satisfied with my purchase at Tapisso. I just received my carpet and find it really beautiful. The colors are magnificent and the result is completely in line with the photos presented on the site. It is elegant, modern, and fits perfectly into a bohemian decor. With my beige sofa, the result is exactly what I hoped for.\n\nThe only small point to note is that after unpacking, the carpet had difficulty returning to its flat shape. I simply placed some heavy objects on it and the problem gradually solved itself.\n\nThe delivery was quick and impeccable. I was also able to arrange with the delivery person for a delivery to a collection point, which made things much easier for me.\n\nThanks to the whole team! I will not hesitate to order again if I need a carpet in the future.
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The carpet arrived in excellent condition. After a thorough inspection, I could find no defects. A possible suggestion might be to roll it up better. Then it won't take as long to lay flat. Otherwise, your company can be recommended with a clear conscience. Briefly about the delivery. It was fast, neatly packaged, and the driver was very friendly. 👍
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First experience, I must say I would have given 5 stars for the speed of shipping, and the super price for the rug I purchased! \nVery nice weaving, although some threads have already pulled, the only BIG flaw is the incredible smell that persists for days! \nWe had to leave it on the balcony for 4 days to let the 'plastic' smell go away! Being 3m by 2, it's not even that practical to leave it outside! Anyway, apart from this, I would buy it again and recommend it!
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Found and find the carpet beautiful, until my daughter came to visit. She said she bought an identical carpet at IKEA. Her carpet is 300 x 200 and costs 266.99 euros, my carpet from Tapeso is 300 x 240 and costs 669.99 euros, that's a price difference of 400.00 euros. Qualitatively there is NO difference regarding thickness and color. I find this incredibly much, understand delivery costs etc., etc., but still... your reaction please, regards VV Kok
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Top Service
After an issue with my order, I was incredibly well assisted by Tapeso. My situation was taken seriously, and the communication was friendly, clear, and professional. Eventually, the full amount was neatly refunded.
What particularly stuck with me is that there was genuine thought put into finding a good solution. That gives confidence and shows that customer satisfaction is important.
Hence, I give Tapeso 5 stars with conviction. Thank you for the excellent service!
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Pleased with our rugs
Overall we've had a good experience with Tapeso. Customer service were quick to respond to an email enquiry about delivery, as we didn't hear anything from the courier for a week after placing our order. Our rugs are of a decent quality and look good in our guest bedrooms. Slight niggles are that they weren't delivered on the date advised (arrived early the following day) and the rugs are slightly bigger in one direction than the advertised measurements, which would have been a problem had we been fitting them wall-to-wall. I recognise that this is due to the loose hand-woven design (as opposed to machine woven) and not a fault as such, but possibly worth noting in the product description?
Cross-market review
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Cross-market review
Product excellent as shown and described! Carpet was well packed, color as in the picture. Everything great, except for the delivery. The delivery announced by GLS came 2 days later, so we couldn't do anything for 2 days, but that wasn't Tapeso's fault. Otherwise, I can only recommend Tapeso!!! Best regards, R.D.
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Fluffy carpet
I am very satisfied with the quality of the carpets, the smell was barely worth mentioning, after a few days I could only smell my wooden floor. The shipping was also very fast. Unfortunately, I had to wait about 3 months for the 2nd carpet, as it was not in stock. The notification worked well and the email contact was always very timely. I would order a carpet from Tapeso again at any time.
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High pile, or not? Color varies slightly. So soft!
Quickly shipped both times, well packed, not too much, easy to open. Color appears difficult to see in the photos. The first rug was darker than I thought and the second yellowish white instead of white. The first was high pile, as ordered, great! The second was marked as high pile, but unfortunately it was not. So returned the second (packing and protecting it is quite a task). Kept the first, so happy, so soft!
The textile spray is amazing! Already used it on my ottoman.
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Good selection of rugs of all sizes at interesting prices. Deliveries via GLS went well but could have been optimized into a single delivery. I also find that information about delivery tracking from the store is lacking (order marked as sent with a tracking number but shown as still being prepared on the tracking site for almost a week). We learn that the package is out for delivery almost on the day of delivery itself. Other than that, I am satisfied with the quality of the received rug, true to the photos and not deformed by the transport.
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Fast delivery and expected quality but smelled terribly for 2 weeks!
It was delivered as expected, on time and well rolled up. But my goodness, the rug I got smelled of rubber for 2 weeks. I had to keep my windows open and it was such a terrible smell it was difficult to breathe. I do not know what they did to the rug but yea, terrific smell.
Otherwise, the rug is easy to clean, very soft on the feet, makes the house look cozy and worth the cost. Also like that Tapeso has a good range of unusual rug sizes. Maybe you will be lucky with your rug smell, otherwise, worth the money.
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Verified
Website easy to navigate, opportunity to try rug in room setting was very useful in deciding best size.
Delivery a little slower, but not unreasonable and was safely packaged.
Rug is exactly as advertised - a lovely warmish cream colour, substantial enough to settle down quickly...dogs found it instantly irresistable and had to shoo them off to adjust placement. It is very soft and textured. Been down for 24 hours now and no noticable shedding.
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4.55
Excellent217 total reviews in the United Kingdom217 reviews in the last 12 months
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tapeso.co.uk
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tapeso.co.uk
Tapeso is an online rug specialist offering thousands of rugs in all shapes, sizes, colours and styles – suitable for every interior and every budget. With over 15 years of experience, we combine a wi...
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