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Review summary
Many customers are highly satisfied with the rug quality, describing them as beautiful, soft, and well-made. The rugs are often seen as offering good value for money, with several customers pleased with the price-quality ratio. Customer service receives widespread praise for being responsive, friendly, and helpful, particularly in resolving issues. The returns and refunds process is generally considered efficient and hassle-free. Some customers also appreciate fast or punctual delivery. However, some customers encounter issues with delivery speed, tracking, missed appointments, and couriers leaving packages unattended. There are occasional concerns about thinness or manufacturing flaws in the rugs, as well as strong chemical or factory smells upon unpacking, which may persist for some. A few customers note minor communication hiccups with customer service and find the returns process inconvenient or physically challenging. Discrepancies between the online color and the delivered rug are sometimes a source of disappointment. Additionally, some feel that prices are higher compared to competitors.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewstapeso.co.uk
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Good quality, fast delivery
An excellent high-pile carpet – it's pleasantly dense, just as I wanted. The color matches that in the photo. Only downside: it takes a long time to smooth out; it's been a week already, but there are still slight waves visible. It just needs a bit more time to fully unfold. Overall, I am very satisfied with my purchase – thank you very much! I will gladly buy a carpet from this store again if needed.
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Beautiful carpet
Very beautiful carpet, very happy with it
Also great that there are so many sizes, you always find one that fits
But one downside is the delivery
Really so unclear, they make you wait all day and then at 5:50 PM you get an email with 'sorry, delay', delivered the next day but at 7:00 PM, so waited all day again, should have come between 1:00 and 3:00 PM
Really. Tapeso, you have beautiful carpets, but Packs is not really great
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Tapeso better than Carpet Discount
We first went to a carpet discount, where there were many choices, but the carpets are made to measure. This also affects the price, which is significantly higher than at Tapeso. We needed a high-pile carpet 2.40 x 3.40. At Tapeso, exactly this size is apparently standard and immediately available, which impressed me. The price for this carpet is really good, the quality is as we wanted it. At Tapeso, the selection is good, you find the right thing for every taste and price.
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The service from Tapeso is very good, unfortunately the carrier's service is less impressive.\nI received a rug from someone else and that person had been waiting a week for their rug.\nWe hoped the carrier would deliver our rug to the address of the rug delivered to us but unfortunately, that was not the case.\nWe were in contact and the carrier informed her on a second delivery attempt that the residents were not home, although they were.\nAfter the weekend, we contacted Tapeso and fortunately, my rug was delivered the next day and was to my complete satisfaction.\n
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Beautiful rug – perfect for my living room!
Absolutely love this rug! The colours are beautiful, soft and neutral, and match my living room perfectly. The modern design gives the room an elegant and luxurious look without being overpowering. It looks even better in person and really brings the whole room together. Very happy with my purchase and would definitely recommend it!
★★★★★
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Super satisfied customer.
The carpet was delivered very quickly and well packaged. Top! It is a very beautiful carpet. Super happy with it. Beige with shaved pattern. Looks chic and warm. But..... I think a black one would look even better. Also with a shaved pattern. I can't find it on your site yet. I will also keep the current carpet, it can go to the bedroom. It will look great there too.
So a very satisfied customer. 👍😀
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Cross-market review
A round and rectangular shaggy carpet ordered for our living room, after having first ordered a small round rug to check the color. The color was fine, small rug returned and the 2 large carpets ordered. Due to a disruption with the carrier, the exact delivery time could not be indicated, it was supposed to be delivered between 08:00 and 18:00. It was finally 21:15. We were glad that it was delivered to us nonetheless. The carpet looks nice in our living room, we are very satisfied with the handling of TAPESO.
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Top Service and Product
Wow Tapeso, thank you. The rug is very beautiful and the price-quality ratio is very good. There was a small issue with the delivery, but you solved it nicely. You're quickly reachable by phone and polite in interactions. I am very satisfied with your rug and service. Should I need another or a new one, I will definitely order it from you again. Greetings from Lelystad.
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content with the ordered item but the delivery time was not fully respected. Furthermore, I have a lot to say about the GPS delivery which had promised delivery on a certain day, sent me a text message saying I wasn't home when I was, and when I called the delivery person who had left me this message, he said he was on the highway, going to Thiais and didn't have time to drop by anymore. After much complaining, he delivered the next day anyway. All's well that ends well.
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The Tapeso team were amazing. They let me know immediately when the rug I wanted was back in stock and provided me with a 10% discount. When I was able to buy the rug and use the discount code, I found it wasn't working so had to buy it at full price and thought to contact the team and they were amazing in refunding me back the 10% discount I missed out on and very speedily. I also appreciated just how quickly the rug was delivered
It looks exactly as advertised and it feels so soft under my feet. It was a great addition to our home and I'm so happy I chose Tapeso!
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Easy to order and delivery as agreed. The carpet is as pictured and of good quality as we can judge after about 1 week.
I had entered the correct address details with the correct house number 21-S on the Tapeso site, but the order went through an intermediary supplier who had not correctly transferred the address data, namely 21, causing the order not to be delivered directly to us but to one of the neighbors. Fortunately, this neighbor was kind enough to accept the order. If that had not been the case, the order might never have arrived.
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Very satisfied 🥰
I am really very satisfied with my carpet from Tapeso! 😊
I think the price-performance ratio is top and I also really like the quality of the carpet. Delivery was fast and the carpet arrived well packaged.
What positively surprised me: with this carpet, I didn't have any unpleasant 'carpet smell'. Normally, new carpets smell somewhat chemical or unpleasant at first, but with this one, that was not the case at all.
Of course, after such a short time, I can't judge how the carpet will look and hold up after a year or two. But currently, I am completely satisfied and really can't say anything negative.
I had previously ordered another carpet which unfortunately didn't fit. The return was completely uncomplicated and worked smoothly.
Overall, I am really very satisfied with Tapeso and would order there again anytime. 😊
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Better delivery people I had the wrong size and wanted to return it. I had agreed with the operator that I would refuse it at the door, but the gentleman who delivered it left it at the door without ringing, so I couldn't even say he could take it back, and it was left there. Later, I find the return policy inconvenient to avoid additional costs: the return slip was easy to request, but folding it in a certain way was not very practical for me. In the end, I chose to keep it.
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I liked the entire process, from ordering, shipping notification, advice on how to treat the carpet on-site, to return and credit - it was all top-notch.\nHowever, one star deducted because the carpet a) had a flaw (which could have been immediately noticed during a quality check) and b) the photos give the impression of a plain carpet, whose pattern is suggested by varying heights of pile stripes. But it wasn't so: the pile was uniformly the same height and the appearance was created with a second, lighter color. This didn’t fit at all with the color scheme of the living space.
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Top company
An unknown company and order a carpet there? I had my reservations at first. But then I read that I could pay afterward... We now have a beautiful carpet (and of course paid immediately after delivery). Compliments to Nienke from customer service. The carpet was "lost" with the carrier for a moment, but she kept us perfectly informed. Many other companies could learn from them.
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The 5 stars are only for Tapeso. The rug is fine, beautiful, and we are delighted with it. Next time, we will certainly choose Tapeso again.
We were less pleased with the carrier, as we had to stay home for a day. Unfortunately, no one came, but luckily we managed to schedule a new appointment for the next day.
Maybe choose another carrier? Because in terms of selection, payment, and communication, I am very happy.
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An absolute dream in white – Clear purchase recommendation!
I now have this beautiful wool carpet at home in three versions – once round, once square, and once rectangular.
The quality and appearance have completely convinced me. It harmoniously fits into the room, appears extremely high-quality, and immediately creates a warm, stylish atmosphere. I am super satisfied and can absolutely wholeheartedly recommend it!
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Nice carpet but it STINKS!
Nice carpet and super fast delivery, but... I've had the carpet for over 8 days now and it has such a strong chemical smell that I still can't use it. As an asthma patient, I've had a really hard time because of this. Therefore, I laid the carpet in the shed hoping the smell would disappear, but after 7 days it's still there. If it doesn't go away, the carpet will have to be returned and I really hope it won't come to that.
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Perfect rug arrived
The all wool rug arrived and was securely packed. It looks fabulous on our new floooring and is exactly as illustrated on line. We were attracted by the return option in case of a disappointing product but needn't have worried, the rug is superb!
Communication of delivery date was a little confusing but the eventual dekivery was only one day after that promised.
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Very beautiful carpet for a very good price!!
Only point of attention is the delivery service. On the delivery day, kept the agenda free to be at home, in the evening at 8:30 PM only got the message that the delivery didn't come due to "external circumstances". Delivery now the next day without consultation, time still unknown..... This could be better!
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4.52
Excellent399 reviews
since Mar 27, 2026
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Tapeso is an online rug specialist offering thousands of rugs in all shapes, sizes, colours and styles – suitable for every interior and every budget. With over 15 years of experience, we combine a wi...
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