Certificate for illumination.co.uk

No. X4E9DD24EB8ABA858A6BC72BFF6A3F04E
 

Approved on
10/10/2016
Valid until
09/10/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for illumination.co.uk



Good

4.47/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 247 Trusted Shops reviews collected in the last 12 months.
In total, illumination.co.uk has already collected 600 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
23/08/2019
Date of order
15/08/2019
23/08/2019
Thank you so much for my lamp. I loved. It is like I expect, I would like buying another one this time for kitchen
5.00
Excellent

Date of publication
20/08/2019
Date of order
13/08/2019
20/08/2019
My order has not arrived yet
1.00
Very Poor

illumination.co.uk replies: 22/08/2019
We are very sorry that the first package got lost during transport. We will send you a new package immediately.

Date of publication
19/08/2019
Date of order
11/08/2019
19/08/2019
Great light, all as described.
5.00
Excellent

Date of publication
11/08/2019
Date of order
04/08/2019
11/08/2019
Lights arrived very quickly, less than the 3 weeks quoted. All arrived undamaged and I am very please with them. Would use this company again.
Many thanks. Linda
5.00
Excellent

Date of publication
11/08/2019
Date of order
28/07/2019
11/08/2019
My thoughts are if you are supplying goods in the UK, then should they not come with a UK 3 pin plug, as opposed to a round 2 pin.
4.00
Good

Date of publication
10/08/2019
Date of order
01/08/2019
10/08/2019
Very good service
5.00
Excellent

Date of publication
07/08/2019
Date of order
31/07/2019
07/08/2019
Great product and speedy delivery.
5.00
Excellent

Date of publication
04/08/2019
Date of order
27/07/2019
04/08/2019
Still waiting for my lights unable to track items no response from dpd was dispatch 6days a go
1.00
Very Poor

illumination.co.uk replies: 19/08/2019
We are very sorry that the delivery was delayed. According to the DPD tracking the delivery took place on 05.08. Please contact us if anything has been damaged during the transport.

Date of publication
31/07/2019
Date of order
24/07/2019
31/07/2019
Light exactly like the description on the website and was delivered on time in good condition very happy with the service.
5.00
Excellent

Date of publication
31/07/2019
Date of order
22/07/2019
31/07/2019
Excellent service from time of purchase to delivery and the lights are well engineered and of the highest quality
5.00
Excellent

Date of publication
31/07/2019
Date of order
03/07/2019
31/07/2019
arrived was tracked easily very pleased and well priced thank you
5.00
Excellent

Date of publication
22/07/2019
Date of order
15/07/2019
22/07/2019
Good service. Will use again/
5.00
Excellent

Date of publication
22/07/2019
Date of order
11/07/2019
22/07/2019
Arrived on time and was as described.
5.00
Excellent

Date of publication
17/07/2019
Date of order
10/07/2019
17/07/2019
Good quality product and delivery on time. Have ordered more stuff this website.
4.00
Good

Date of publication
16/07/2019
Date of order
08/07/2019
16/07/2019
Great
4.33
Good

Date of publication
15/07/2019
Date of order
07/07/2019
15/07/2019
I receive the ceiling lights today but unfortunately the one light was not working as there was. Wire out and the economy light was not as excepted so I have emailed to see how to return the goods and get a refund.
So not a good experience so far. Perhaps I will hear from them tomorrow.
2.67
Fair

Date of publication
12/07/2019
Date of order
21/05/2019
12/07/2019
Not made clear that WE had to track order. First shipment returned to Germany Better communication second time round and we are delighted with our new light.
3.67
Good

Date of publication
09/07/2019
Date of order
29/06/2019
09/07/2019
Quick delivery up to date txt to let me know each stage of delivery. Light was fabulous will definately use again .
5.00
Excellent

Date of publication
08/07/2019
Date of order
29/06/2019
08/07/2019
Delighted with the product and the customer service couldn't be better.
5.00
Excellent

Date of publication
08/07/2019
Date of order
30/06/2019
08/07/2019
Very easy to shop and the items was delivered with in the week. The package was really good so all in all happy with the shop.
4.00
Good

Date of publication
02/07/2019
Date of order
25/06/2019
02/07/2019
Does what it says on the tin.
4.33
Good

Date of publication
02/07/2019
Date of order
25/06/2019
02/07/2019
Got what I wanted on time
5.00
Excellent

Date of publication
01/07/2019
Date of order
24/06/2019
01/07/2019
Excellent service and lovely light, thanks
5.00
Excellent

Date of publication
30/06/2019
Date of order
23/06/2019
30/06/2019
Great service
5.00
Excellent

Date of publication
27/06/2019
Date of order
19/06/2019
27/06/2019
Items delivered from Germany a little bit longer than I would normally want but goods are as described and well packaged
4.33
Good

Date of publication
27/06/2019
Date of order
19/06/2019
27/06/2019
fast delivery excellent
5.00
Excellent

Date of publication
27/06/2019
Date of order
05/06/2019
27/06/2019
Paying for the item was not straightforward and in the end it was several weeks of delay because it seemed that I would be billed after despatch as I couldn’t see how to use a credit card. Very pleased with lights.
3.67
Good

Date of publication
26/06/2019
Date of order
07/06/2019
26/06/2019
Quality product, well made and good customer service.
4.67
Excellent

Date of publication
24/06/2019
Date of order
03/05/2019
24/06/2019
Very quick delivery light looks really good and perfect brightness for my new kitchen. Very happy with my purchase
5.00
Excellent

Date of publication
22/06/2019
Date of order
15/06/2019
22/06/2019
All as ordered. Delivery a little slow, but not a big issue
4.33
Good

Date of publication
21/06/2019
Date of order
04/06/2019
21/06/2019
Ordering and delivery was fine. The lamp came flat packed and it was a bit fiddly to put the wooden shade together. The pieces of wood kept on sliding out and continue to do if I move the lamp around and two of the pieces had burnt marks on them. I had to buy European plug adaptor for the UK. I kept the lamp to avoid the hassle of sending it back The lamp does look nice even if a little flimsy.
3.50
Good

Date of publication
21/06/2019
Date of order
08/06/2019
21/06/2019
Waited 2 weeks for delivery as the lights are coming from somewhere in Germany which was not made clear when ordering, finally arrived and the are £200 of cheap plastic rubbish. Two of them cant even be fitted without channeling large sections out of the ceiling as the fitting is flush with the ceiling and the wire entry point is at one side. Do not use. I suspect the good reviews are by the owner
1.00
Very Poor

illumination.co.uk replies: 27/06/2019
Dear Customer thank you for your feedback, we values honest opinions from our customers. I truly understand your disappointment. We sincerely apologize for any inconvenience that this purchase caused to you and we really hope to make it right for you. I invite you to contact our customer service to support@illumination.co.uk with your order ID, we will offer you the best solution to resolve th

Date of publication
20/06/2019
Date of order
13/06/2019
20/06/2019
The instructions were very poor and in abominable English.
4.67
Excellent

Date of publication
20/06/2019
Date of order
11/06/2019
20/06/2019
A wonderful company to use. Very quick delivery, fantastic product and well packaged. I have used them before and I will certainly use them again. A pleasure to do business with
5.00
Excellent

Date of publication
19/06/2019
Date of order
22/05/2019
19/06/2019
Goods arrived before expected and were well packaged.
5.00
Excellent

Date of publication
18/06/2019
Date of order
10/06/2019
18/06/2019
They promised the item would be with me in 2 to 3 days is been over a week and still waiting for delivery?
2.00
Poor

illumination.co.uk replies: 10/07/2019
We are very sorry that the delivery was delayed. According to the Tracking ID the delivery took place the day after you send ous your feedback.

Date of publication
18/06/2019
Date of order
11/06/2019
18/06/2019
Excellent service and customer support
5.00
Excellent

Date of publication
09/06/2019
Date of order
23/05/2019
09/06/2019
Excellent tracking information and arrived on the day it said.well packed as light is fragile and I love it .
5.00
Excellent

Date of publication
08/06/2019
Date of order
31/05/2019
08/06/2019
Absolutely fantastic company. Goods were actually better than in pictures, items were very well packed. Have actually shopped for other items since last purchase. My new goto place for all lighting.
5.00
Excellent

Date of publication
04/06/2019
Date of order
28/05/2019
04/06/2019
Very happy with the purchase. Delivery was quick and I was kept well informed of the dispatch. Would definitely purchase from illumination.co.uk again.
5.00
Excellent

illumination.co.uk

illumination.co.uk was certified by Trusted Shops on 10/10/2016.

Contact
Wilhelm-Ruppert-Straße 38
51147 Köln
Germany
bestellung@hofstein.de
illumination.co.uk
Owner
Hofstein GmbH
Wilhelm-Ruppert-Straße 38
51147 Köln
Germany
Trade register
Amtsgericht Köln HRB 69565
Authorized representative
Frank Hof, Hani Stein
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with illumination.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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