Certificate for illumination.co.uk

No. X4E9DD24EB8ABA858A6BC72BFF6A3F04E
 

Approved on
10/10/2016
Valid until
09/10/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for illumination.co.uk



Good

4.38/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 217 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 243 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
19/01/2018
Date of order
28/12/2017
19/01/2018
Well packaged and arrived on time, in fact earlier than said.
5.00
Excellent

Date of publication
14/01/2018
Date of order
20/11/2017
14/01/2018
Very helpful staff. Very happy to buy from this company again.
4.33
Good

Date of publication
11/01/2018
Date of order
26/12/2017
11/01/2018
I am still waiting for my purchase
1.00
Very Poor

Date of publication
11/01/2018
Date of order
19/12/2017
11/01/2018
Kept upto date on delivery,promptly dealt with faulty part which has been replaced quickly.Would certainly use this company again.
5.00
Excellent

Date of publication
30/12/2017
Date of order
13/12/2017
30/12/2017
Excellent with one minor complaint. Illumination seemed to be unable to supply a UK 3 pin 13 amp plug with built in transformer as part of the deal. I'm having to use an adapter which makes the plug even more cumbersome.
4.00
Good

Date of publication
26/12/2017
Date of order
18/12/2017
26/12/2017
excellent
5.00
Excellent

Date of publication
25/12/2017
Date of order
10/12/2017
25/12/2017
Very good product, but too long delivery time. Over all it was worth waiting.
4.33
Good

Date of publication
20/12/2017
Date of order
25/11/2017
20/12/2017
Order arrived promptly and very well protected by packaging.the light is great value for the price paid very pleased overall.
5.00
Excellent

Date of publication
19/12/2017
Date of order
28/11/2017
19/12/2017
Good service
4.67
Excellent

Date of publication
19/12/2017
Date of order
23/11/2017
19/12/2017
Amazing product at awsome prices
5.00
Excellent

Date of publication
14/12/2017
Date of order
04/12/2017
14/12/2017
Product first class and good value
5.00
Excellent

Date of publication
14/12/2017
Date of order
12/11/2017
14/12/2017
I purchased a light which stated it was Class II. Electrician has arrived and confirmed it is not. Details on website incorrect. Rather than dealing with the issue over the phone i was asked to communicate by email. Not ideal.
1.00
Very Poor

illumination.co.uk replies: 19/12/2017
Dear Customer, we recieved your claim 14.12.17 at 13:33 and 15.12.17 14:05 we solutioned the issue less than 24 hours. Sorry if we need email return request from our customer but it is priority for our files. sorry for the inconvenient this might cuase you.

Date of publication
08/12/2017
Date of order
16/10/2017
08/12/2017
only reason not all 5 stars because there seemed to be some confusion when first ordered.
4.33
Good

Date of publication
07/12/2017
Date of order
23/11/2017
07/12/2017
Keeped well imformed of delivery and product good quality
5.00
Excellent

Date of publication
05/12/2017
Date of order
28/11/2017
05/12/2017
I waited in all day for my delivery
The goods finally arrived at 5.15 pm
On opening the package, quite a number of the bubble packages were burst and the actual box which the light fitting was in badly damaged at several corners
There was a light bulb missing and the ceiling plate was badly damaged, unfit for use
Very dissatisfied await their response

there was one bulb missing
1.00
Very Poor

Date of publication
05/12/2017
Date of order
24/11/2017
05/12/2017
The light arrived today very well packed, very clear fitting instructions and the light is just amazing. many thanks .
5.00
Excellent

Date of publication
04/12/2017
Date of order
21/11/2017
04/12/2017
Very disappointed with my experience with Illumination I still haven’t received my light . The money was taken from my account on the 21st November and still waiting 13 days later
I’ve been in touch and they say that are looking into the order ID 1026380 ,
Still waiting and getting very frustrated ......
Mrs Debbie Hubbard
1.00
Very Poor

Date of publication
02/12/2017
Date of order
07/11/2017
02/12/2017
Great
5.00
Excellent

Date of publication
27/11/2017
Date of order
18/11/2017
27/11/2017
This was our second purchase. The floor light is complimentary to a smaller height one from the same range that stands on our stair landing, which was purchased a few weeks ago. Excellent modern design; the finish and quality is to a high standard . The service of the supplier is first class, packaging is robust and shipping was fast on both occasions . Highly recommended.
5.00
Excellent

Date of publication
26/11/2017
Date of order
13/11/2017
26/11/2017
Lights look fantastic and seem really sturdy.
Easy to order and will look good on our new extension.
Delivery took a few days longer than I thought but they are from Germany.
3.67
Good

Date of publication
24/11/2017
Date of order
16/11/2017
24/11/2017
Promise of delivery not fulfilled - still waiting on confirmation and date.
1.33
Very Poor

Date of publication
23/11/2017
Date of order
24/10/2017
23/11/2017
Ordered item 24th October. Took two weeks to arrive to find one item broken. Then had to wait some more for a new item to be sent from Germany. I could have walked to Cologne in that time and picked it up personally.
2.33
Poor

Date of publication
23/11/2017
Date of order
14/11/2017
23/11/2017
Despite notification of despatch of goods still no sign of them after 6 days. Money taken on order date.
no response to my e mails
1.00
Very Poor

Date of publication
22/11/2017
Date of order
30/10/2017
22/11/2017
Product was well packaged in a box (thank goodness because the box was damaged) however the delivery time was a couple of weeks longer than originally quoted (about 1 week) and only one update as to the delay was given so not very good communication.
3.33
Fair

Date of publication
22/11/2017
Date of order
05/11/2017
22/11/2017
Kept up to date as to when items would be in stock and dispatched also informed of delivery.
5.00
Excellent

Date of publication
22/11/2017
Date of order
11/11/2017
22/11/2017
Web site states a UK factory but item shipped from Germany which means tracking is in German, customer service fails to keep you informed as stated & light fitting not the best quality
2.67
Fair

Date of publication
20/11/2017
Date of order
06/11/2017
20/11/2017
As described
4.67
Excellent

Date of publication
19/11/2017
Date of order
02/11/2017
19/11/2017
speedy delivery
4.00
Good

Date of publication
18/11/2017
Date of order
11/11/2017
18/11/2017
The whole experience was spot on
5.00
Excellent

Date of publication
15/11/2017
Date of order
06/11/2017
15/11/2017
Placed order, they took the money then after a week they cancelled the order. Stating that the products had arrived damaged. But I see they are still selling the same product on their site but at a much higher price
1.00
Very Poor

Date of publication
14/11/2017
Date of order
07/11/2017
14/11/2017
Placed an order then it wasn't fulfilled Told by email after a few days.
1.00
Very Poor

Date of publication
13/11/2017
Date of order
06/11/2017
13/11/2017
The goods have still not arrived although paid for. No news either so not happy
1.00
Very Poor

Date of publication
12/11/2017
Date of order
25/10/2017
12/11/2017
Really good service would definitely recommend this company to anyone looking for good quality lighting.
5.00
Excellent

Date of publication
12/11/2017
Date of order
28/10/2017
12/11/2017
Everything was dealt with speedily and as specified in the website.
5.00
Excellent

Date of publication
11/11/2017
Date of order
04/11/2017
11/11/2017
Excellent product, very quick delivery. Item was well packaged. Highly recommend
5.00
Excellent

Date of publication
11/11/2017
Date of order
04/11/2017
11/11/2017
very nice light, good price, excellent service
5.00
Excellent

Date of publication
11/11/2017
Date of order
28/10/2017
11/11/2017
Good product at good price, only negative is delivery took to long
4.33
Good

Date of publication
09/11/2017
Date of order
25/10/2017
09/11/2017
Contact was good concerning dispatch but difficult to translate tracking information. Light was as advertised but expected a UK plug instead of adaptor.
4.00
Good

Date of publication
06/11/2017
Date of order
30/10/2017
06/11/2017
Really love the lights I ordered the wrong colour and they were really helpful in getting that order cancelled & refunded and the new order dispatched. Would highly recommend.
5.00
Excellent

Date of publication
06/11/2017
Date of order
21/10/2017
06/11/2017
I was informed 2 days after placing my order that there was a delay (1 week).
Although this is a .co.uk site delivery is from Germany.
On delivery the product was well packed, when made up one item has a definite bend in its' stem
3.00
Fair

illumination.co.uk

illumination.co.uk was certified by Trusted Shops on 10/10/2016.

Contact
Wilhelm-Ruppert-Straße 38
51147 Köln
Germany
bestellung@hofstein.de
illumination.co.uk

Owner
Hofstein GmbH
Wilhelm-Ruppert-Straße 38
51147 Köln
Germany
Trade register
Amtsgericht Köln HRB 69565
Authorized representative
Frank Hof, Hani Stein
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with illumination.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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