illumination.co.uk

Reviews:

UPDATE: The team at Illumination weresuper accommodating in that they sent a new frame to replace the faulty one :) This was some great and helpful customer service! Out of the six lights on the floor lamp unit, only five of them work. I have tried using new bulbs in case of a bulb issue but it seems to be an issue with that part of the lamp itself. The base of the bulb holder arrived cracked as well.

Very smooth from ordering to delivery , Still have an ongoing enquiry with bulb sizes .I think the sizes per item should be simplified not just a drop down bar with all sizes ..actually the right size for the product ordered But perfect in every other aspect

Had an issue with the first light I received. Replacement was sent out promptly and works as expected. Excellent customer service and communication.

Quick delivery even though it was from Germany, arrived in perfect condition

Good quality product, reasonably priced and easy to install.

Where do you obtain new bulbs and how do you insert them ?

Fairly quick delivery, and good quality product. Will use again.

We were really pleased with our new lights. Despatch was speedy and we were informed of the delivery at every stage. All of the lights were well packed and the glass globes were perfect, which considering the distance they travelled from Germany to the UK, was amazing. The lights have been installed now and they look amazing. Many thanks.

Customer Service is great, as are the products, which were delivered quickly. Excellent company.

Quick efficient service and a fantastic product with value for money. Will buy again. Thank you

Great service , product and delivery. Would definitely recommend

Quick delivery

Sadly the product was not as represented in the photographs. I have tried to contact them several times by email regarding the return of two of three light shades and 4 bulbs but have received no response. Respond when email and facilitate the return of a product when it does not fulfil its purpose or is not as represented on your website. These things do happen. However, it is post service assistance and support that also determines when a company is good to deal with.

It took just a few days for the ceiling light to arrive in the UK (from the manufacturer in Germany). The product itself is remarkably quick to install (although I had someone do it), has a unique, industrial style (I fell in love with this steampunk-ish vibe) and works as well as it should. The German quality - enough said. I highly recommend the seller!

I was sent repeated mails to review my purchase, but I have not received my purchased item. Please stop sending review requests until the item has been delivered.

I live in the UK and here there is not so much choice here in terms of house furniture including ceiling lights. I found this web site that proposed a great selection of ceiling light options, and I spent quite a bit of money in two different types of ceiling lights. First: there was no mention in the web site that for many of the products sold there is no replacement of parts. Had I know this, I would have never bought anything. When I purchased these specific pending lights, the glass cover was very thin and it took a very mild touch of the glass to the wooden frame to break this glass in one of the lights. I was already disappointed of the fragile glass and I asked for the replacement of the glass cover, and I was told that there is no such option of "replacing" a glass cover. Basically I spent over 100 pounds for having a broken ceiling light. I asked to call the customer centre for clarifications, as it cannot be possible that the manufacturer does not produce replacement glass cove. A glass covering the bulb must be produced all the time to create the full pendant, and I can't believe that a set of glass covers cannot be used for customers that need a glass replacement. The customer service replied the first time and never sent a number or any other solution to fix this. It is a shame and a disgrace that a company sells items that could have replacement parts and does not allow any replacement. It is against any ethics of saving money, recycling purchased items, and trying to keep what can be saved and ensure that purchased item can last for much longer. I found it extremely unpleasant and in line with the general consumeristic attitude of many other companies - just make people to spend their money, and not making any effort in ensuring the availability of replacing parts. I will never buy anything else from this company.