illumination.co.ukReviews

: 1,019Good

4.48

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certified since: 10/10/2016
updated on: 25/06/2022
illumination.co.uk is checked and certified according to the Trusted Shops quality criteria
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certified since: 10/10/2016
updated on: 25/06/2022
illumination.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At illumination.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for illumination.co.uk

125 verified reviews in the last 12 months

1,019 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


5 months ago
Good website with clear specifications for the lights I was looking at. Easy ordering and quick confirmation of the order from Germany. Quick despatch of the “Mother and Child” light with transport in the EU with one carrier and then customs documents for entry in UK with efficient Parcelforce delivery in the UK. The light was as described, easily put together. Design was German with China building it to the German requirements and the design/manufacture appears good. The light works well with twin on/off and dimmer function on both lights by holding the switch in (instructions not clear on that matter but we understood it soon enough). Light works well and looks good.
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4 months ago
Dangerous Goods - bought a ceiling light/fan which was damaged when delivered including loose wiring which was potentially dangerous. Notified seller through their website but did not get a reply until i threatened them with a Section 75 claim. Was emailed a returns label so had the hassle of printing label (not everyone owns a printer), repackage goods and drive to Post Office. Now have to wait for goods to get returned to Germany (despite .co.uk web address this isn't a UK company) so currently without my money or a ceiling light
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Reviews for illumination.co.uk

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 Verified review
17 days ago
Quick delivery and well packaged.
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11 days ago
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4 days ago
Not received yet so cannot comment
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 Verified review
1 month ago
Brilliant choice of lighting at very competitive prices. Customer Service Team were excellent and really quick to answer product questions. In fact I would purchase from them again because of the amazing Customer Service. I would highly recommend this company.
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1 month ago
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2 months ago
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2 months ago
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2 months ago
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1 month ago
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 Verified review
3 months ago
Parcel received yesterday from Illumination. The inner box had been re sealed and item was poorly re packaged with no support packing within the box, it was obviously a previous customer return. All of the fixings were loose in the box. If it had not been imported I would have sent it straight back! However because I'm an electrician I was able to test the light was ok and fit it for my customer but I'm bitterly disappointed that you would send a light fitting out in such poor condition.
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 Verified review
3 months ago
The floor lamp was well made and produced lots of light for a small wattage. We live in a remote part of Scotland and unfortunately the lamp glass arrived broken but the company sent a replacement. When this also arrived broken, I had a very helpful phone call with the representative and the subsequent 2nd replacement was in perfect condition. I was impressed at the commitment shown to solve the problems and the product itself is just what we wanted
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 Verified review
3 months ago
Great product , service and delivery was very good considering the current climate , I would certainly use again
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 Verified review
3 months ago
Loved the quality, looks great too
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3 months ago
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3 months ago
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3 months ago
Have been waiting 2 days for Parcel Force to deliver my order. Tracking information is totally incorrect. Phoned Parcel Force twice still no parcel or when it will arrive.
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Answer by illumination.co.uk
3 months ago
Hello, We are very sorry that there has been a delay in delivery. We will pass on your message to Parcel Force. With kind regards hofstein team
 Verified review
4 months ago
I admit to being a little concerned when I first placed my order, as i hadn’t read the reviews until after and had some concerns about a payment of tax possibly due and if so to apply for reimbursement. It did take a while before i received a reply to my email so communication could be improved. Anyway continued with the order and received an email to say it had been despatched. I was therefore delighted when the outdoor standard 3 lamp lamppost arrived very soon without any additional charges. It has now been erected close to the patio and we are very pleased with it. I would have rated it 5 stars but for the slow communication and the instructions were a bit basic. It would be useful to itemise how many screws etc apply to which part and to mention that you need someone with small hands to insert the light bulbs, my husband couldn’t put his hand in the globe, thankfully for once in my life my small Hands were needed. So very happy with the purchase and would give it 4.5 stars
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 Verified review
4 months ago
Great service kept informed of progress of order and delivery. Excellent quality item. Highly recommended and would definitely use in the future
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 Verified review
4 months ago
send proper set up instruction with the unit for activating remote control unit and function instructions
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 Verified review
4 months ago
Fantastic range of lighting. Lots of unusual items. Great service. Light came well packaged.
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