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Review summary
Customers frequently praise the fast and timely delivery. Support interactions are widely described as helpful, responsive, and accommodating. Product quality is generally rated highly, and packaging is frequently highlighted as secure and protective. Issues such as defects, returns, or incorrect orders are often resolved quickly and to customers' satisfaction. Most customers find products match descriptions and photos. Assembly is usually straightforward and well-instructed. Many reviewers are satisfied with the value for money, finding prices fair for the quality. A minority of customers experience delivery delays or issues with couriers. There are occasional reports of unresponsiveness or dissatisfaction with support. Some customers mention defects, damage on arrival, or disappointment in specific product aspects. A few mention excessive, damaged, or insufficient packaging. Some find the process of resolving issues inconvenient or incomplete. Discrepancies in color, size, or features are highlighted by some, and a few note unclear, missing, or difficult assembly instructions. There are also occasional mentions of overpriced or misleading deals.
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How Trusted Shops prevents fake reviewsReviewsillumination.co.uk
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Cross-market review
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Cross-market review
Reliable, good customer service, packaging top-notch
I ordered a total of 4 small lamps and am quite satisfied. My request to replace a shade, as it had a small crack inside, could not be fulfilled, but they offered me a refund of 5€. Since these lamps can only be operated with a maximum of 10 watts, I saw no further danger of the glass shade shattering and gratefully accepted the refund.
Delivery was prompt and packaging was very well padded.
I think I would order from Lampe.de again, but for now, I am well equipped.
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Cross-market review
Fast delivery, unfortunately the ceiling lamp was packed in a huge carton (almost as big as me) and the box was partly open and crushed, so I had to pick it up at the post office due to the damaged packaging. The huge box obviously didn't fit in my small car, so I had to unpack it on site, then the outer carton was still stuffed with an enormous amount of bubble wrap, which I had to place on the passenger seat first. Then I had to dismantle the huge carton on site to get it into the car. In my opinion, this is not acceptable, it's already the second time the packaging has been overly excessive, so an adapted packaging with hints about the contents would have been completely sufficient!!!
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Cross-market review
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Cross-market review
Priced attractively - but...
Priced attractively - Delivery date indicated at order was too optimistic - only after the complaint was immediate or very quick delivery made - the delay was not due to lampe.de, they immediately contacted the manufacturer, who then promptly sent the goods - so the lamps could just arrive in time. Nonetheless, the purchase of the lamps has remained a positive memory.
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Cross-market review
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Cross-market review
Good price, simple but good quality.
Giving five stars is also easy for me because I was able to get the floor lamps in the super special offer. 60 euros instead of 120 euros (per piece) is of course unbeatable. Otherwise, it applies that just one lampshade normally costs as much as the complete lamp here, which although simple in appearance, can also be easily assembled and does what it should: distribute pleasant light diffusely in the room...
So, I am very satisfied!
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Cross-market review
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Super Lamps, Super Service
I urgently needed a replacement lamp that I could no longer find. About 6 years ago, I had purchased several lamps as wall lights, floor lamps, and candelabras, 12 pieces, and now wanted a replacement for a defective one. However, I had not found the invoice (it has now resurfaced) and despite very sparse details, the customer service helped me with great patience. The lamps (Hong Kong lamps) are very beautiful and I am happy that even after 6 years, I was able to repurchase them.
Super Lamps
Super Service
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Cross-market review
I am very satisfied with my order at Lampe.de. The selection on the website is large and clear, so you quickly find the right product. The price-performance ratio is also, in my opinion, very good.
I find the wide selection of lamps and light sources particularly positive – even if you are looking for something more unusual or a special design, you will find it.
The delivery was quick and everything arrived safely and undamaged. Overall, a clear recommendation!
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Pendant Lamp for Living Room
Good morning, I waited a week before writing something because it is my habit to adapt to the purchased object. I must say that the purchase itself is definitely on point, well delivered and protected with extreme care within the agreed times and promptly communicated by the courier. Easy to assemble and the instructions are straightforward. If I may say so, perhaps 1 cm more in thickness and 2 cm more in width wouldn't hurt, it would be top level.
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Cross-market review
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Cross-market review
The hole for the cable passage from the ceiling is too far from the center; previously, they had it almost directly in the middle. Since no one has 20 cm long cables sticking out of the ceiling for a lamp, an extension unfortunately needs to be built in a cumbersome manner. Everything else is fine.
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There's nothing to complain about the seller, everything as it should be. Fast shipping, well packed, well communicated.
However, the lamp isn't much of a standout. Unfortunately, you almost only get Chinese junk in 'great' design for a lot of money, even in the (supposed) sale... Shame
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Cross-market review
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Cross-market review
2 ceiling fans with light, different delivery conditions
I had ordered 2 ceiling fans with lights.
They were packaged individually, each in a very large, very soft box that was barely taped shut, with lots of air cushions.
The first fan arrived quickly, the box was slightly dented on one side, but otherwise intact, the contents were fine.
The second fan arrived 3 days later, the box was heavily damaged and sealed with what seemed to be 2 rolls of DHL tape, the air cushions inside were 90% burst, but the contents of the box were fine.
The first fan appeared to have been unpacked before, as the rotor blades were no longer in foil like on the second fan, and the reflector foil on the light was completely loose and bumpy, while on the second fan it was tightly wrapped and smooth.
Apart from this, there were no noticeable differences, and both fans were completely fine and intact, so I did not complain further.
For the fan that might have been delivered earlier and the slightly sloppy packaging, I deduct one star.
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Cross-market review
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Cross-market review
10 out of 10!
The massive lamp with six spots was delivered quickly and exactly according to plan, but despite very good and stable packaging, a lampshade was shattered into pieces during delivery.
After my email, the company responded quickly and asked for a picture of the damaged shade to be sent back with the clear promise to provide the replacement part as quickly as possible for free. The next day, the perfectly packed replacement shade was already on its way and this problem was resolved in a super communicative, unbureaucratic, helpful, and uncomplicated way. Simply 10 out of 10! Many thanks!
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I especially liked that my lamp...
I especially liked that in my second order, my lamps were double and triple padded in the box, because in my first order the lamps arrived broken and not padded at all.\nI got my money back immediately. It's just a shame that I had to order the same lamps again at 3 euros more per piece and couldn't get them at the previous price.\n\n
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Cross-market review
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Cross-market review
Fantastically beautiful and solid product
I received almost daily updates on the delivery time, which was slightly longer than expected. The ceiling fan is a beautifully crafted piece of very solid material. The parts were well packaged and everything fits perfectly. To mount the lamp, you need help; otherwise, you’ll never get the screws in because of the cables there. The operation is great; at high speed, it remains fairly quiet, which was nice for our bedroom.
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Cross-market review
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Cross-market review
We accidentally picked the wrong light bulbs when placing the order. After consulting with customer service, we were helped very quickly and without any issues. The correct light bulbs were delivered very quickly. Even free of charge. Couldn't ask for more.
100% Recommended
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Cross-market review
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Cross-market review
We had all the relevant information about the table lamp available, entered it into the search engine, and then came across your offer. The ordering was absolutely straightforward. Just as straightforward and especially fast as your delivery. For this, our heartfelt thanks!
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Cross-market review
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Advice offered, fast shipping. TOP
The shop questioned my order as I ordered the same lamp in small and large to avoid returns, and they offered me advice immediately.
I think the idea is great.
However, I really needed both and afterwards everything worked quickly and perfectly.
This was my third order and again everything was fine.
I will order from you again.
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Dear employees of the Lampe company,
I am fully satisfied with the handling of the order.
From the order to the receipt of the goods, everything was professional.
This is how I imagine proper work.
Please keep it up.
Best regards, Frank Nitzsche
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Cross-market review
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Cross-market review
The lamp looks bigger in the photos. Especially the wooden board looks thicker in the pictures.
Otherwise, the stated dimensions are correct.
The assembly is a bit wobbly with just two hands. It would be easier if you could hang the top part onto/on the bottom part when connecting.
The delivery was super fast. Works just fine.
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Cross-market review
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Highly recommended!
We returned our ordered floor lamp because it didn't work. The return process went smoothly without any issues. After 2 days, we received a new lamp. We had ordered 2 more lamps and are very satisfied with them. The price-performance ratio is excellent. We would order from Hofstein again at any time.
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Good Offers
Good offers, quality, and prices. Fast delivery and solid packaging. I would improve the accessibility of the user manual and a quick guide. For first-time users, it's quite complicated if not everything works immediately.
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Reviews that have been collected via merged profiles. These reviews are included in the global score and may be displayed in translated form.Rating for illumination.co.uk
4.37
Good1,405 reviews
since Sep 21, 2016
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