Certificate for illumination.co.uk

No. X4E9DD24EB8ABA858A6BC72BFF6A3F04E
 

Approved on
10/10/2016
Valid until
09/10/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for illumination.co.uk



Good

4.31/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 235 Trusted Shops reviews collected in the last 12 months.
In total, illumination.co.uk has already collected 331 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
16/06/2018
Date of order
24/05/2018
16/06/2018
Still waiting for replacement of faulty goods over 2 weeks now. Lightbulbs keep blo2ing up, sent one back and as not even received the replacement yet, I can not be bothered to send the other one back. The ones that work are great but the whole returns process is a little nightmarish so for that reason I don’t think I will be buying for this company anymore. The customer service is not very good
2.00
Poor

Date of publication
16/06/2018
Date of order
14/05/2018
16/06/2018
Still waiting for replacement of faulty goods over 2 weeks now. Lightbulbs keep blo2ing up, sent one back and as not even received the replacement yet, I can not be bothered to send the other one back. The ones that work are great but the whole returns process is a little nightmarish so for that reason I don’t think I will be buying for this company anymore. The customer service is not very good
1.00
Very Poor

Date of publication
15/06/2018
Date of order
08/06/2018
15/06/2018
Lights delivered within the time scale. Really pleased with them.
4.00
Good

Date of publication
15/06/2018
Date of order
19/05/2018
15/06/2018
Great lights love them .
5.00
Excellent

Date of publication
13/06/2018
Date of order
03/06/2018
13/06/2018
Great selection of lights. Pretty easy to order and the two arrived within time scale. Looking forward to see them on
5.00
Excellent

Date of publication
13/06/2018
Date of order
21/05/2018
13/06/2018
Goods still not delivered, should have arrived long time ago. Poor communication from the shop is not helping. Still hoping to receive the goods, but overall not impressed.
1.50
Poor

Date of publication
11/06/2018
Date of order
04/06/2018
11/06/2018
Lights looked fabulous Delivery was excellent However When I received an email welcoming me to Illuminations I was aghast to see my personal password in full display When I contacted the service team I was told in no uncertain terms they absolutely would not do this.....I guess that makes me a liar
4.33
Good

Date of publication
01/06/2018
Date of order
16/05/2018
01/06/2018
No problems whatsoever.
But I should perhaps mention a scam in relation to PostNord. I got a mail from PostNord telling me that the delivery was stopped att the border and I was asked to pay a small fee. I called PostNord and they told med it must be a scam. I also contacted you about this and you replied quickly and adviced me not to pay anything. So I am vary satisfied with you.
5.00
Excellent

Date of publication
25/05/2018
Date of order
02/05/2018
25/05/2018
Goods adequately packaged and delivered in good condition well within the promised date
5.00
Excellent

Date of publication
24/05/2018
Date of order
24/04/2018
24/05/2018
The delivery took over 2 weeks with no explanation why it was delayed.
3.33
Fair

Date of publication
24/05/2018
Date of order
16/05/2018
24/05/2018
Arrived on time well packaged clearly labelled as fragile product as described
5.00
Excellent

Date of publication
23/05/2018
Date of order
16/05/2018
23/05/2018
I haven't received my order placed 7 days ago yet. I have not been told of any delay so I hope it turns up tomorrow.
2.00
Poor

Date of publication
21/05/2018
Date of order
14/05/2018
21/05/2018
Good product, reasonable price and very good delivery.
5.00
Excellent

Date of publication
20/05/2018
Date of order
26/04/2018
20/05/2018
No information about delivery, parcel just arrived and left on the doorstep, no contact from seller except when I rang them .
3.33
Fair

Date of publication
19/05/2018
Date of order
12/05/2018
19/05/2018
Excellent
5.00
Excellent

Date of publication
15/05/2018
Date of order
30/04/2018
15/05/2018
beautful
4.67
Excellent

Date of publication
13/05/2018
Date of order
20/04/2018
13/05/2018
Pleased with the service and product.
5.00
Excellent

Date of publication
11/05/2018
Date of order
26/04/2018
11/05/2018
N/A not bad
3.67
Good

Date of publication
10/05/2018
Date of order
02/05/2018
10/05/2018
Goods arrived at expected date but package was extreemely damaged due to poor packing. Communication was standard and customers service was the normal service as expected of online purchases. As lighting equipment available in the UK is poor I no option but to use an EU company. I had expected a better service coming from the EU.
2.67
Fair

Date of publication
09/05/2018
Date of order
30/04/2018
09/05/2018
Have not ordered from this company before but would use them again, delivery was incredibly quick and items were well packaged, I was a bit worried that they may have been broken, but there was no need, all was good. I have not had the lights fitted yet but they look good.
5.00
Excellent

Date of publication
08/05/2018
Date of order
01/05/2018
08/05/2018
Everything went as planned
5.00
Excellent

Date of publication
04/05/2018
Date of order
27/04/2018
04/05/2018
never received the lamp up to now..
1.00
Very Poor

illumination.co.uk replies: 07/05/2018
Hello Willis Your shipment was dispatched on 03.05.18 and it is on the way to you. We have sent you an email confimation at the same date with your tracking number. The delivery time for that item is 8 working days and we will do our best to deliver it on time. Best Regards illumination.co.uk

Date of publication
03/05/2018
Date of order
04/04/2018
03/05/2018
Very pleased with my light fitting.
4.33
Good

Date of publication
03/05/2018
Date of order
10/04/2018
03/05/2018
Great-looking light - not cheap at £80-odd, but the only thing that looked OK in our tiny shower room. It fitted in fine with UK voltage, went up easily, looks fantastic and gives a bright, evenly-distributed illumination to the room. Delivery was quick and it arrived well wrapped and in good condition. Full marks.
5.00
Excellent

Date of publication
03/05/2018
Date of order
21/04/2018
03/05/2018
My order came promptly and well packaged. It is a beautiful item and I'm very pleased. I cannot comment really on customer services as having bought two separate items that I'm very pleased with it hasn't been necessary for me to contact customer services.
5.00
Excellent

Date of publication
28/04/2018
Date of order
20/04/2018
28/04/2018
Fantastic security and peace of mind
5.00
Excellent

Date of publication
24/04/2018
Date of order
25/03/2018
24/04/2018
Delivery took far longer than stated and I sent 3 emails to customer services requesting an update with no response, called on numerous occasions but no answer eventually got through and now have the light. Product itself is lovely hangs longer than website suggested.
2.67
Fair

Date of publication
24/04/2018
Date of order
17/04/2018
24/04/2018
Very good quality product, competitively priced and speedily delivered.
5.00
Excellent

Date of publication
21/04/2018
Date of order
11/04/2018
21/04/2018
Prompt delivery, well packed. Quality looks good, not fitted yet, waiting on electrician
4.33
Good

Date of publication
20/04/2018
Date of order
13/04/2018
20/04/2018
Service and product couldn't be better
5.00
Excellent

Date of publication
16/04/2018
Date of order
02/04/2018
16/04/2018
great light made from stainless steel will last a life time 5 stars
5.00
Excellent

Date of publication
16/04/2018
Date of order
07/04/2018
16/04/2018
Arrived sooner than expected (DHL courier). The lights work well, my only gripe is that I have two in one room and either remote is capable of operating both of them, sometimes at the same time. The remotes do seem to be very dirrectional however, and I'm practicing my aim.
5.00
Excellent

Date of publication
15/04/2018
Date of order
03/04/2018
15/04/2018
Great products price and service
5.00
Excellent

Date of publication
14/04/2018
Date of order
06/04/2018
14/04/2018
all good
5.00
Excellent

Date of publication
13/04/2018
Date of order
03/04/2018
13/04/2018
Good value and service. The company was very easy work with, thank you.
5.00
Excellent

Date of publication
10/04/2018
Date of order
02/04/2018
10/04/2018
Great lights great service thank you
5.00
Excellent

Date of publication
10/04/2018
Date of order
03/04/2018
10/04/2018
Prompt and reliable ,
5.00
Excellent

Date of publication
06/04/2018
Date of order
14/03/2018
06/04/2018
Service excellent and floor lamp as described and shown on the website. Delighted with my purchase.
5.00
Excellent

Date of publication
29/03/2018
Date of order
07/03/2018
29/03/2018
The products came as listed and delivery was on time
5.00
Excellent

Date of publication
27/03/2018
Date of order
09/02/2018
27/03/2018
It took several emails & phone calls to have this order fulfilled. The people I spoke to were pleasant & polite but initially stated there was no record of the order despite having taken payment within 3 days of the order being placed It was finally delivered about 6 weeks later. I have no complaint about the quality of the product.
3.33
Fair

illumination.co.uk

illumination.co.uk was certified by Trusted Shops on 10/10/2016.

Contact
Wilhelm-Ruppert-Straße 38
51147 Köln
Germany
bestellung@hofstein.de
illumination.co.uk
Owner
Hofstein GmbH
Wilhelm-Ruppert-Straße 38
51147 Köln
Germany
Trade register
Amtsgericht Köln HRB 69565
Authorized representative
Frank Hof, Hani Stein
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with illumination.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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