Certificate for illumination.co.uk

No. X4E9DD24EB8ABA858A6BC72BFF6A3F04E
 

Approved on
10/10/2016
Valid until
09/10/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for illumination.co.uk



Excellent

4.50/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 233 Trusted Shops reviews collected in the last 12 months.
In total, illumination.co.uk has already collected 563 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
09/06/2019
Date of order
23/05/2019
09/06/2019
Excellent tracking information and arrived on the day it said.well packed as light is fragile and I love it .
5.00
Excellent

Date of publication
08/06/2019
Date of order
31/05/2019
08/06/2019
Absolutely fantastic company. Goods were actually better than in pictures, items were very well packed. Have actually shopped for other items since last purchase. My new goto place for all lighting.
5.00
Excellent

Date of publication
04/06/2019
Date of order
28/05/2019
04/06/2019
Very happy with the purchase. Delivery was quick and I was kept well informed of the dispatch. Would definitely purchase from illumination.co.uk again.
5.00
Excellent

Date of publication
03/06/2019
Date of order
26/05/2019
03/06/2019
Fantastic service and good products
5.00
Excellent

Date of publication
02/06/2019
Date of order
26/05/2019
02/06/2019
Stunning
5.00
Excellent

Date of publication
30/05/2019
Date of order
08/05/2019
30/05/2019
Great product, let down by poor customer service. Had to chase up due to delivery expectation being incorrect, shame they didn't let me know, otherwise 5.
3.67
Good

Date of publication
26/05/2019
Date of order
19/05/2019
26/05/2019
Great experience goods received much quicker than I had anticipated product was better than hoped excellent so happy that I ordered 5.
5.00
Excellent

Date of publication
24/05/2019
Date of order
17/05/2019
24/05/2019
No issues at all. A great little light, easy to install. Well packaged and arrived in good time. Thank you very much.
5.00
Excellent

Date of publication
24/05/2019
Date of order
17/05/2019
24/05/2019
delivery time too long
3.00
Fair

Date of publication
23/05/2019
Date of order
16/05/2019
23/05/2019
goods were as per order good quality
4.33
Good

Date of publication
22/05/2019
Date of order
22/04/2019
22/05/2019
Waiting time is pretty long but it was in line with the information on the website. The delivery was in two parts (shade & lamp) and both came on different days. During transport, a shade was damaged and it had few dents. I requested replacement which I received without the need for returning the original shade. This was less hussle for me. A table lamp and shade which I've bought is beautiful.
3.67
Good

Date of publication
20/05/2019
Date of order
13/05/2019
20/05/2019
delivered on time and packed really well
4.00
Good

Date of publication
20/05/2019
Date of order
12/05/2019
20/05/2019
Quick delivery. Items as described. Perfect.
5.00
Excellent

Date of publication
18/05/2019
Date of order
08/05/2019
18/05/2019
light was carefully packed and it was a nice surprised how well all the parts were individually wrapped. The delivery company kept me informed as to when the parcel was arriving. I shall be recommending your company to my family and friends. Thank you
5.00
Excellent

Date of publication
17/05/2019
Date of order
06/05/2019
17/05/2019
Excellent service and good quality
5.00
Excellent

Date of publication
17/05/2019
Date of order
10/05/2019
17/05/2019
Delivered on time actually ahead of time
5.00
Excellent

Date of publication
17/05/2019
Date of order
16/05/2019
17/05/2019
...delievered fast and in a good condition, easy to assemble, highly recommended - had to contact customer service, very friendly and helpful... - would buy again...
5.00
Excellent

Date of publication
16/05/2019
Date of order
02/05/2019
16/05/2019
the delivery was very poor took over two weeks to get my goods it would have been faster by donkey
3.33
Fair

Date of publication
16/05/2019
Date of order
08/05/2019
16/05/2019
Quick seamless service from ordering to delivery. My ordered arrived within 5 days as stated and was very well packaged. The lights are exactly as described and are really well made. I definitely ordered from her again.
5.00
Excellent

Date of publication
15/05/2019
Date of order
06/05/2019
15/05/2019
Very very slow service.
1.00
Very Poor

Date of publication
14/05/2019
Date of order
30/04/2019
14/05/2019
10days delivery
4.50
Excellent

Date of publication
13/05/2019
Date of order
06/05/2019
13/05/2019
No complaints, happy with the lights and the service
4.00
Good

Date of publication
12/05/2019
Date of order
28/04/2019
12/05/2019
Great lights at a good price, but shipment sat around awaiting collection.
4.00
Good

Date of publication
11/05/2019
Date of order
27/04/2019
11/05/2019
Good received on time
Quality very good
Very happy with the service
5.00
Excellent

Date of publication
10/05/2019
Date of order
19/04/2019
10/05/2019
Accepted order and money for goods they could not deliver and never mentioned a word why they kept me waiting. I thought the Germans
were efficient. Wrong again. Sehr untüchtig.
1.00
Very Poor

Date of publication
10/05/2019
Date of order
26/04/2019
10/05/2019
First order. Turned up as stated and no issues at all
5.00
Excellent

Date of publication
10/05/2019
Date of order
18/04/2019
10/05/2019
Items are exactly as advertised and in excellent condition. Customer service was great
4.00
Good

Date of publication
09/05/2019
Date of order
16/04/2019
09/05/2019
Delivery was delayed due to Easter Holiday break but the floor light was really good build quality and simple to to build. I had been in touch with the customer service and they were prompt to reply in English (the company is German).

Very pleased
4.67
Excellent

Date of publication
08/05/2019
Date of order
30/04/2019
08/05/2019
Lights are best quality on the market and flawless service
5.00
Excellent

Date of publication
04/05/2019
Date of order
10/04/2019
04/05/2019
Lovely light there was a delay in getting it but they did tell me this before purchase but I was happy to proceed with the order and the estimated time of delivery they gave me well the light arrived well before that date so overall a good place to buy from and I would use again highly recommended
5.00
Excellent

Date of publication
02/05/2019
Date of order
25/04/2019
02/05/2019
We would have increased the rating for delivery should the delivery been quicker
3.67
Good

Date of publication
02/05/2019
Date of order
17/04/2019
02/05/2019
Excellent products, have used before and will use again
5.00
Excellent

Date of publication
01/05/2019
Date of order
09/04/2019
01/05/2019
took along time to arrive but really happy with the light. easy to fit and looks amazing
4.00
Good

Date of publication
30/04/2019
Date of order
22/04/2019
30/04/2019
Quick d elivery as stated and excellent customer services
5.00
Excellent

Date of publication
30/04/2019
Date of order
07/04/2019
30/04/2019
Unfortunately we are still waiting for the order to be delivered.

Please advise delivery date?
1.00
Very Poor

illumination.co.uk replies: 02/05/2019
Dear Customer, unfortunately, the manufacturer of the light has informed us that the item will be available after 10.06.19 Please accept our sincere apologies for the delay. We offer to compensate you with a partial refund for the delay. Please contact us directly to our Hotline number +44 20 3514 7046 or to our email support@illumination.co.uk. Thank you in advance.

Date of publication
27/04/2019
Date of order
19/04/2019
27/04/2019
The lamp I ordered came very well packed with no defects but the quality of the shade is very poor and let's the overall effect of the lamp down. I will probably replace the shade in the future, such a shame
3.67
Good

Date of publication
27/04/2019
Date of order
12/04/2019
27/04/2019
Item arrived on time
5.00
Excellent

Date of publication
26/04/2019
Date of order
22/03/2019
26/04/2019
Products were all delivered a little earlier than expected as we were advised that one of the items was on back order.

Haven't yet fitted the lights but have assembled most of them.

One of the lights had the fittings missing but a call to Customer Services earlier this week resulted in the missing parts being sent immediately and they have arrived today.

All seems good now.
5.00
Excellent

Date of publication
18/04/2019
Date of order
30/03/2019
18/04/2019
Fantastic light, easy to fit and very good price. Very well packaged and quick delivery
5.00
Excellent

Date of publication
18/04/2019
Date of order
11/04/2019
18/04/2019
Product good value for money. Pleased with speed of delivery.
5.00
Excellent

illumination.co.uk

illumination.co.uk was certified by Trusted Shops on 10/10/2016.

Contact
Wilhelm-Ruppert-Straße 38
51147 Köln
Germany
bestellung@hofstein.de
illumination.co.uk
Owner
Hofstein GmbH
Wilhelm-Ruppert-Straße 38
51147 Köln
Germany
Trade register
Amtsgericht Köln HRB 69565
Authorized representative
Frank Hof, Hani Stein
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with illumination.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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