Certificate for illumination.co.uk

No. X4E9DD24EB8ABA858A6BC72BFF6A3F04E
 

Approved on
10/10/2016
Valid until
09/10/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for illumination.co.uk



Good

4.46/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 252 Trusted Shops reviews collected in the last 12 months.
In total, illumination.co.uk has already collected 631 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
14/10/2019
Date of order
07/10/2019
14/10/2019
would definitely use again .
5.00
Excellent

Date of publication
14/10/2019
Date of order
07/10/2019
14/10/2019
Arrived with European plug and no adapter. We had to go out and buy one.
3.67
Good

Date of publication
14/10/2019
Date of order
26/09/2019
14/10/2019
Lovely lights, brilliant service, arrived when they said they would.
5.00
Excellent

Date of publication
14/10/2019
Date of order
29/09/2019
14/10/2019
Lovely light
5.00
Excellent

Date of publication
11/10/2019
Date of order
29/09/2019
11/10/2019
Most disappointing thing was this company is not in the UK, its in Germany.
You can not contact them by telephone, its emails and takes days to reply.
The two items I ordered arrived well packed, but I am sorry for the money they are not as good quality as I had hoped for. So much so that I returned one item as it was very cheap looking.
Still waiting for a refund
2.33
Poor

Date of publication
10/10/2019
Date of order
03/10/2019
10/10/2019
Easy ordering and speedy delivery keeping us up to date
5.00
Excellent

Date of publication
10/10/2019
Date of order
02/10/2019
10/10/2019
I’m sorry to say that the look of this lamp is disappointing, it does everything it should, the dimmer is good, along with the on/off switch. The base although it does the job looks cheap and nasty. I think this lamp is over priced for what it is. It wouldn’t be something I would have purchased if I’d seen it first, Overall my order arrived well packaged and quicker then expected.
3.33
Fair

Date of publication
07/10/2019
Date of order
30/09/2019
07/10/2019
My phone call to customer inquiries in Germany , was excellent. All my question were answered.
Ordered on the Monday, and the light was delivered, and working by Thursday afternoon.
Wonderful stylish product, at a great price.
5.00
Excellent

Date of publication
06/10/2019
Date of order
29/09/2019
06/10/2019
Great products and designs will use again
5.00
Excellent

Date of publication
05/10/2019
Date of order
12/09/2019
05/10/2019
Cool lamp, impressed
4.33
Good

Date of publication
05/10/2019
Date of order
28/09/2019
05/10/2019
Quick delivery, beautiful lights, looking forward to installing
5.00
Excellent

Date of publication
04/10/2019
Date of order
27/09/2019
04/10/2019
Order number 600029489 prompt and updates useful. The floor lamp was fine but the recommended upgrade light bulbs did not fit the lamp shades and have to be returned at our cost which is significant.
4.00
Good

Date of publication
03/10/2019
Date of order
21/09/2019
03/10/2019
Excellent product for the price.
5.00
Excellent

Date of publication
02/10/2019
Date of order
25/09/2019
02/10/2019
email queries answered promptly. goods packed and delivered by reputable courier. goods themselves are good quality at a rwasonable price.
4.33
Good

Date of publication
01/10/2019
Date of order
21/09/2019
01/10/2019
Everything was top notch from start to finish
5.00
Excellent

Date of publication
01/10/2019
Date of order
16/09/2019
01/10/2019
The gold colour on the metal of the light has dark patches in place which spoils the purchase. Instead of sending the light back I will buy some gold spray paint to rectify the problem. I hope that the light will work when connected.
4.33
Good

Date of publication
01/10/2019
Date of order
23/09/2019
01/10/2019
Excellent service, only issue is fitting the bulbs Very tight squeeze to get them into the holders....
5.00
Excellent

Date of publication
01/10/2019
Date of order
24/09/2019
01/10/2019
Fair price for quality product
5.00
Excellent

Date of publication
29/09/2019
Date of order
21/09/2019
29/09/2019
Easy ordering and fast delivery. Still need to fit lights and get them working so can't comment on quality of goods yet.
4.00
Good

Date of publication
27/09/2019
Date of order
14/09/2019
27/09/2019
Lovely. Very pleased
5.00
Excellent

Date of publication
27/09/2019
Date of order
19/09/2019
27/09/2019
Lovely pendant lamp which was extremely well packed. Delivery was really quick and communication from Illumination was excellent. Well done I will definitely use again
5.00
Excellent

Date of publication
23/09/2019
Date of order
16/09/2019
23/09/2019
good delivery very niice product
5.00
Excellent

Date of publication
23/09/2019
Date of order
11/09/2019
23/09/2019
ORDER RECEIVED WITHIN THE TIME STATED AND I AM VERY SATISFIED WITH THE ITEM.
5.00
Excellent

Date of publication
20/09/2019
Date of order
06/08/2019
20/09/2019
exactly what we were looking for at a reasonable price,delivery date earlier than quoted,would recommend,lights are stunning.
5.00
Excellent

Date of publication
17/09/2019
Date of order
10/09/2019
17/09/2019
Good quality
5.00
Excellent

Date of publication
17/09/2019
Date of order
03/09/2019
17/09/2019
A very good experience with this company.The goods arrived on time , beautifuly packaged and I was very pleased with them
5.00
Excellent

Date of publication
09/09/2019
Date of order
16/08/2019
09/09/2019
The blind arrioved quickly and am pleased with the quality of the item.
5.00
Excellent

Date of publication
05/09/2019
Date of order
29/08/2019
05/09/2019
Very pleased with our choice
4.33
Good

Date of publication
01/09/2019
Date of order
05/08/2019
01/09/2019
good
5.00
Excellent

Date of publication
31/08/2019
Date of order
23/08/2019
31/08/2019
Quick delivery, kept informed and beautiful product x
5.00
Excellent

Date of publication
25/08/2019
Date of order
17/08/2019
25/08/2019
Excellent, fast delivery.
5.00
Excellent

Date of publication
23/08/2019
Date of order
15/08/2019
23/08/2019
Thank you so much for my lamp. I loved. It is like I expect, I would like buying another one this time for kitchen
5.00
Excellent

Date of publication
20/08/2019
Date of order
13/08/2019
20/08/2019
My order has not arrived yet
1.00
Very Poor

illumination.co.uk replies: 22/08/2019
We are very sorry that the first package got lost during transport. We will send you a new package immediately.

Date of publication
19/08/2019
Date of order
11/08/2019
19/08/2019
Great light, all as described.
5.00
Excellent

Date of publication
11/08/2019
Date of order
04/08/2019
11/08/2019
Lights arrived very quickly, less than the 3 weeks quoted. All arrived undamaged and I am very please with them. Would use this company again.
Many thanks. Linda
5.00
Excellent

Date of publication
11/08/2019
Date of order
28/07/2019
11/08/2019
My thoughts are if you are supplying goods in the UK, then should they not come with a UK 3 pin plug, as opposed to a round 2 pin.
4.00
Good

Date of publication
10/08/2019
Date of order
01/08/2019
10/08/2019
Very good service
5.00
Excellent

Date of publication
07/08/2019
Date of order
31/07/2019
07/08/2019
Great product and speedy delivery.
5.00
Excellent

Date of publication
04/08/2019
Date of order
27/07/2019
04/08/2019
Still waiting for my lights unable to track items no response from dpd was dispatch 6days a go
1.00
Very Poor

illumination.co.uk replies: 19/08/2019
We are very sorry that the delivery was delayed. According to the DPD tracking the delivery took place on 05.08. Please contact us if anything has been damaged during the transport.

Date of publication
31/07/2019
Date of order
24/07/2019
31/07/2019
Light exactly like the description on the website and was delivered on time in good condition very happy with the service.
5.00
Excellent

illumination.co.uk

illumination.co.uk was certified by Trusted Shops on 10/10/2016.

Contact
Wilhelm-Ruppert-Straße 38
51147 Köln
Germany
bestellung@hofstein.de
illumination.co.uk
Owner
Hofstein GmbH
Wilhelm-Ruppert-Straße 38
51147 Köln
Germany
Trade register
Amtsgericht Köln HRB 69565
Authorized representative
Frank Hof, Hani Stein
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with illumination.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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