Certificate for illumination.co.uk

No. X4E9DD24EB8ABA858A6BC72BFF6A3F04E
 

Approved on
10/10/2016
Valid until
09/10/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for illumination.co.uk



Good

4.29/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 183 Trusted Shops reviews collected in the last 12 months.
In total, illumination.co.uk has already collected 396 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
14/11/2018
Date of order
07/11/2018
14/11/2018
Arrived on half the time, direct from Germany in 5 days and big savings very pleased.
5.00
Excellent

Date of publication
13/11/2018
Date of order
21/09/2018
13/11/2018
Didn't receive the first order they sent out. Fairly slow to respond. Took a long time for them to send out a replacement. However, am very pleased with the light.
3.67
Good

Date of publication
12/11/2018
Date of order
02/11/2018
12/11/2018
Outer box damaged & therefore a glass ring was broken.
Obviously the fault of the carrier.
4.67
Excellent

Date of publication
12/11/2018
Date of order
02/11/2018
12/11/2018
Brilliant Services
5.00
Excellent

Date of publication
10/11/2018
Date of order
12/10/2018
10/11/2018
I raised a couple of queries before buying the lighting and these were answered very quickly. Very happy with the lights which were well packaged and arrived intact (glass parts). My only issue was with the delivery; the goods came from Germany, the tracking on the courier's website was poor, and no confirmed delivery date was given or emailed. Fortunately I was in when they arrived.
4.67
Excellent

Date of publication
09/11/2018
Date of order
11/10/2018
09/11/2018
Everything went exceedingly well, even a phone call the person was very polite and very helpful
5.00
Excellent

Date of publication
08/11/2018
Date of order
13/10/2018
08/11/2018
Absolutely beautiful lamps. Exactly as described and exactly what I was hoping for. Thank you.
5.00
Excellent

Date of publication
07/11/2018
Date of order
29/10/2018
07/11/2018
Delivered quickly but arrived damaged. The problem was dealt with quickly and courteously
4.00
Good

Date of publication
06/11/2018
Date of order
30/10/2018
06/11/2018
All round excellent service.
5.00
Excellent

Date of publication
03/11/2018
Date of order
25/10/2018
03/11/2018
Still hasn’t been delivered
1.67
Poor

Date of publication
01/11/2018
Date of order
24/10/2018
01/11/2018
In general all went very well. Customer service is responsive and accurate. Some bulbs did not match my specifications.
4.67
Excellent

Date of publication
01/11/2018
Date of order
17/10/2018
01/11/2018
The wrong lamp was sent, and the driver just left it outside my front door while I was at work despite an alternate delivery address pinned to my door.
3.33
Fair

Date of publication
31/10/2018
Date of order
24/10/2018
31/10/2018
Excellent service but don’t ask me to complete any further reviews for free. Completing surveys is my profession as I am in Marketing surveys.
5.00
Excellent

Date of publication
28/10/2018
Date of order
21/10/2018
28/10/2018
Surprised the journey it made.
1.00
Very Poor

Date of publication
25/10/2018
Date of order
11/10/2018
25/10/2018
From the first phone call to the delivery, all aspects of the shopping experience were first class.
5.00
Excellent

Date of publication
24/10/2018
Date of order
11/10/2018
24/10/2018
The item was delivered very quickly, it has only been fitted today as the work is almost at an end. I am very pleased with the light fitting. It looks good, and I especially like the sparkly bits
5.00
Excellent

Date of publication
22/10/2018
Date of order
05/10/2018
22/10/2018
Delivery was slower than I expected which resulted in me having to source lights from elsewhere
3.67
Good

Date of publication
16/10/2018
Date of order
08/10/2018
16/10/2018
fast service of a part I had been looking for. Good price Speedy delivery
5.00
Excellent

Date of publication
16/10/2018
Date of order
02/10/2018
16/10/2018
Pricey but item had to come from Germany, which didn't take too long. Good choice of products though.
4.00
Good

Date of publication
16/10/2018
Date of order
17/09/2018
16/10/2018
Great Service
5.00
Excellent

Date of publication
13/10/2018
Date of order
06/10/2018
13/10/2018
Beautiful lights
5.00
Excellent

Date of publication
12/10/2018
Date of order
04/10/2018
12/10/2018
To be honest I had a problem with my previous order it took ages to come and communications was not good,but this time all good I used them for the wide choice& quality of products.
3.67
Good

Date of publication
10/10/2018
Date of order
03/10/2018
10/10/2018
I am very pleased with the service. You kept me informed and delivered as promised.
I cannot test the lamp until the 14th November, but hope it will work. The electrician cannot come any earlier.
5.00
Excellent

Date of publication
08/10/2018
Date of order
24/09/2018
08/10/2018
Excellent service in despatch and receiving parcel, only fault was trying to find out information about what I was purchasing
4.67
Excellent

Date of publication
07/10/2018
Date of order
17/09/2018
07/10/2018
Many thanks
5.00
Excellent

Date of publication
06/10/2018
Date of order
22/09/2018
06/10/2018
Excellent all round
5.00
Excellent

Date of publication
05/10/2018
Date of order
13/09/2018
05/10/2018
Excellent and delivery
5.00
Excellent

Date of publication
05/10/2018
Date of order
21/08/2018
05/10/2018
Everything that could go wrong went wrong with my order. Mix up with the items and a damaged delivery. Ended up having to get 3 shipments but I want to thank the customer service for making sure everything was corrected and settled to my satisfaction.
4.00
Good

Date of publication
03/10/2018
Date of order
17/09/2018
03/10/2018
Goods received and as described, however delivery took 2 weeks.
4.33
Good

Date of publication
26/09/2018
Date of order
19/09/2018
26/09/2018
It does exactly what it says on the tin. Weldone
5.00
Excellent

Date of publication
23/09/2018
Date of order
16/09/2018
23/09/2018
Fabulous delivery service and could track parcel right to my door, took only 4 days to deliver.
5.00
Excellent

Date of publication
20/09/2018
Date of order
05/09/2018
20/09/2018
The envy of out locality
5.00
Excellent

Date of publication
18/09/2018
Date of order
10/09/2018
18/09/2018
efficient delivery from Germany in 3 days.
5.00
Excellent

Date of publication
17/09/2018
Date of order
09/09/2018
17/09/2018
See above.
5.00
Excellent

Date of publication
14/09/2018
Date of order
05/09/2018
14/09/2018
Very speedy response to email query and delivery
5.00
Excellent

Date of publication
13/09/2018
Date of order
06/09/2018
13/09/2018
Have bought this item. Good quality. Delivered on time. Not fitted yet as decorating. So reserve judgement on how it works and looks once up.
5.00
Excellent

Date of publication
10/09/2018
Date of order
03/09/2018
10/09/2018
The Sales person was very knowledgeable about the product hence why we brought from them. Received item very quickly
5.00
Excellent

Date of publication
10/09/2018
Date of order
02/09/2018
10/09/2018
Excellent service and product.
5.00
Excellent

Date of publication
05/09/2018
Date of order
28/08/2018
05/09/2018
Very happy with all aspects . Tracking package a bit of a problem as didn’t recognise number , but other than that very good service and product was excellent
5.00
Excellent

Date of publication
04/09/2018
Date of order
18/08/2018
04/09/2018
When the order arrived it worked well but it took a lot longer than estimated on the supplier's website to arrive - 13 days not the 4 8 days billed.
3.00
Fair

illumination.co.uk

illumination.co.uk was certified by Trusted Shops on 10/10/2016.

Contact
Wilhelm-Ruppert-Straße 38
51147 Köln
Germany
bestellung@hofstein.de
illumination.co.uk
Owner
Hofstein GmbH
Wilhelm-Ruppert-Straße 38
51147 Köln
Germany
Trade register
Amtsgericht Köln HRB 69565
Authorized representative
Frank Hof, Hani Stein
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with illumination.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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