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Top positive review
25 Sept 2023
Verified review
A very good good choice of lamps and excellent customer service! I gave 4 stars only because some lamp descriptions are not very accurate. I was interested in solid wood lamps but some say "wood" even thought it's wood imitation (some indeed say "wood like"). Also description "light" or "dark" wood is not sufficient and can be misleading. If a lamp is made of oak, rubber wood or bamboo it should be clearly explained because if I order let's say 3 lamps for the same room I want that they all are of the same wood e.g. all oak.
A week on after we paid for the order we still didn’t have any update, on the website it says processing snd it was processing since the day we paid. I had to call them to find out that they are waiting for one item out of eight to delivered from the manufacturer. It will take at least another week, then it will be another week for the order to be delivered to us. It would be nice to have a little email with update on the delivery situation.
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Reviews for illumination.co.uk
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10 days ago
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Quality product
Ordered 2 light fittings and they are quality. Delivery time reasonable considering that they have come from Germany. Had notifications from parcel force and looking on the website order status said shipped, would have been nice to get an email saying when the order shipped but that is the only criticism. Well packaged and arrived safely.
Great light fitting at a good price, bought for my kitchen, not installed yet as having my kitchen refitted but I am confident it will look great. Very quick delivery. Lovely website with lots of beautiful light fittings for every room , would recommend.
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28 Mar 2024
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Unusual light fitting which was packed very securely and quick delivery.
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12 days ago
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Top quality product and fast delivery. Highly recommended.
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22 Mar 2024
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Excellent delivery time.
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2 days ago
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10 days ago
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21 Mar 2024
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Badly damaged product, really bad customer service
We bought a lovely wood beam over table light which was delivered yesterday. It is not only badly damaged, someone has tried to do a repair on it which is awful and totally visible. I have tried and tried to email with their customer email address and filling out their online form and NOBODY has had the good manners to answer me. We simply want this collected and replaced. It should never have been sold to anyone!
Huge range of products.
We had been looking for a while to replace a defunct mother & child lamp but wanted something a bit different. Very happy with the vast selection, just need to use the filters.
Lamp arrived within a week and was easy to assemble. It’s well made and looks great.
We need another and will be back.
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20 Jan 2024
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My item arrived damaged! They have offered to send me a replacement free of charge. Once I receive it I will upgrade my rating to 5 stars!
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17 Feb 2024
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Brza isporuka
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12 Feb 2024
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4 Feb 2024
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9 Jan 2024
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Item had not arrived yet. Was not aware this was not a UK based company. Been waiting a week and it’s only just got in to the UK with now eta on when it will be delivered.
Won’t be using again
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18 Jan 2024
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We love the floor lamp, looks fabulous in our new extension. We saw the lamp at another shop and did a search on line and you were half the price so we love your prices as well. Another very satisfied customer!
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3 Jan 2024
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Good products good communication, and a pretty quick delivery. The only thing that stop a 5 star award is that I do not think that the products are particularly well protected for what is a long time in travel.
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27 Dec 2023
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Spot & uplighter
Unfortunately there were issues with the first light received. I was impressed with the good communications and willingness to put things right. Very good customer service
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4 Jan 2024
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Up to the minute info regarding transit of goods. Delivered in good time, although package box was damaged, but good intact and all good
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9 Jan 2024
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Led light
Good led light fitting.Just what I needed for the kitchen
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