Certificate for nostraforma.com
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Certified shop
This shop fulfils the Trusted Shops quality criteria (Details). -
Money-back guarantee
(Details) Protected for 30 days by the Trusted Shops guarantee (Details). -
Customer Service
If you have any questions, contact the online shop or, if necessary, Trusted Shops.
Approved on
05/11/2010
Valid until
04/11/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Managing Director Trusted Shops GmbH
Reviews for nostraforma.com
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- Delivery
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- Goods
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- Customer service
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Experience with nostraforma.com
Date of publication
03/11/2019
Date of order
01/11/2019
03/11/2019
Excellent contact, fast delivery, I can definitely recommend
Date of publication
30/10/2019
Date of order
17/10/2019
30/10/2019
Item came on time and in perfect condition.
Date of publication
29/10/2019
Date of order
29/10/2019
29/10/2019
Great lamps. Fast delivery.
Date of publication
07/10/2019
Date of order
07/10/2019
07/10/2019
Thank you to Manuel the entire process was very smooth. Items delivered very well packaged. I will surely order in the future and will tell others. Important to mention I live in Abuja, Nigeria
Date of publication
05/10/2019
Date of order
03/10/2019
05/10/2019
Excellent services and prices
Date of publication
13/09/2019
Date of order
13/09/2019
13/09/2019
I highly recommend nostraforma.com - everything is just like described. High quality combined with cheaper price.
Date of publication
08/08/2019
Date of order
31/07/2019
08/08/2019
Nothing and Keep well as you are. Regards
Date of publication
13/06/2019
Date of order
28/05/2019
13/06/2019
I love Nostraforma. We are a US company and were on the verge of returning lights because of the conversion. When I brought the issue to the attention of Alexander he was ready with all the information that I needed to follow through with the purchase and was able to provide me with all the assistance I needed. Truly above and beyond. Thank you.
Date of publication
12/06/2019
Date of order
11/06/2019
12/06/2019
It was a difficult case but Nostraforma stuff was always there to help us. We received our beautiful lamp and happy with it
Date of publication
23/05/2019
Date of order
20/04/2019
23/05/2019
Very please with the prompt service and professionalism Nostraforma handled my inquiry.
I received my replacement Globe in good time and it was packaged beautifully to last the long journey to the UK with out damage.
Many Thanks
Andrew
I received my replacement Globe in good time and it was packaged beautifully to last the long journey to the UK with out damage.
Many Thanks
Andrew
Date of publication
18/04/2019
Date of order
18/04/2019
18/04/2019
I bought Wagenfeld WG24 lamp and I’m very satisfied with the purchase. Lamp looks even better than in pictures I recommend.
Date of publication
16/04/2019
Date of order
16/04/2019
16/04/2019
I had difficulty finding a replacement part for a Tizio lamp in Canada or the US but Nostraforma had it in stock Prompt communication and shipping by the company Viele dank, Nostraforma
Date of publication
27/03/2019
Date of order
27/03/2019
27/03/2019
Your Company and those I have had communications with are first rate. You were able to acquire parts that are not readily available. You provided part numbers to order and, to say the least, I am impressed with your overall service. I look forward to doing business with you in the future.
Thanks for a great experience.
Thanks for a great experience.
Date of publication
23/03/2019
Date of order
27/02/2019
23/03/2019
Where is my shipment
Why until now any sending for me tracking
In email website company not replay for my ask
Where is shipment?
How I cancel order?
Why until now any sending for me tracking
In email website company not replay for my ask
Where is shipment?
How I cancel order?
nostraforma.com replies: 25/03/2019
On Saturday and Sunday our offices are not occupied. Therefore we could only answer your email on Monday. Thank you very much for your understanding. The lamp has already been sent to your address in Kuwait. Best regards, Nostraforma customer service.
Date of publication
20/03/2019
Date of order
20/03/2019
20/03/2019
I’m very pleased with the product. Seller worth recommending
Date of publication
18/03/2019
Date of order
18/03/2019
18/03/2019
Very quick and helpful in responding to my enquiry for a Oluce Atollo 236 spare cable and switch. Brilliant service and competitively priced. Will have no hesitation in using NOSTRAFORMA again
Date of publication
18/03/2019
Date of order
18/03/2019
18/03/2019
UPS does not ship to local post office, had to contact them a few times to coordinate everything.
The lamp was superb
The lamp was superb
Date of publication
05/03/2019
Date of order
05/03/2019
05/03/2019
The order was overcharged.. two items not one. The delivery was not made to my door, despite that being agreed. When challenged they refused to be accountable. I asked for their complaints procedure, not given. Very unsatisfactory. Poor customer care. Irresponsible response to customers and an air of arrogance. I would never purchase again from this disorganised company. Avoid at all costs..
nostraforma.com replies: 06/03/2019
Dear Mr. M., the item you ordered was shipped only once and the correct amount was charged to your credit card. Also the dispatch took place to the address indicated at the order. If you have any questions please do not hesitate to contact our support team. Thank you very much.
Date of publication
31/01/2019
Date of order
31/01/2019
31/01/2019
Nostraforma sells beautiful high quality products. The managers and team are extremely helpful at every step. They patiently answered numerous questions. All queries were answered promptly. They quickly resolved an issue. It was a great experience dealing with them and we love our new lamps. Highly recommend
Date of publication
09/01/2019
Date of order
09/01/2019
09/01/2019
Delighted with purchase and service from Nostraforma - thank you
Order orginated from the South Pacific region; goods arrived well wrapped in perfect condition and in good time.
Order orginated from the South Pacific region; goods arrived well wrapped in perfect condition and in good time.
Date of publication
20/12/2018
Date of order
20/12/2018
20/12/2018
This is not my first order from Nostraforma: I have bought all lighting for my apartment and my parents' apartment from them and I can vouch for their excellent service in all respects. I trust them completely and I use the prepayment option for better prices
Date of publication
06/12/2018
Date of order
06/12/2018
06/12/2018
I purchased two Artemide Tolomeo lamps at Nostraforma Munich, which were then delivered to an address in Barcelona, Spain.
The gentleman who took care of me and my wife at the shop in Munich was very friendly and professional in helping us with all details about the desired products, and the delivery request to a hotel in Barcelona. It made our travelings much easier. These arrived on time. Super
The gentleman who took care of me and my wife at the shop in Munich was very friendly and professional in helping us with all details about the desired products, and the delivery request to a hotel in Barcelona. It made our travelings much easier. These arrived on time. Super
nostraforma.com
nostraforma.com was certified by Trusted Shops on 05/11/2010.
Owner
Lumen Lighting Nostraforma GmbH & Co. KG
Bodenseestrasse 129
81243 München
Germany
Bodenseestrasse 129
81243 München
Germany
Trade register
Amtsgericht München HRA 88136
Authorized representative
Cerchi Alexander, Cerchi Patrick und Cerchi Manuel
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with nostraforma.com in their own words.
Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor
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