Certificate for nostraforma.com

No. X94A8780A641468710E9D46A61EA7993C
 

Approved on
05/11/2010
Valid until
04/11/2016
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

35 reviews


4.61

Excellent

4.61 /5.00

Rating categories

Delivery (35) 4.54
Goods (35) 4.63
Customer service (34) 4.65


Overall rating 4.61
The score is calculated based on the reviews collected in the last 12 months. Since registration, a total of 140 reviews have been collected.

Customer reviews

   
My esperience ist totaly wonderful with the Trusted Shops.

Inge Geidt
5.00
Excellent

Everything went smooth
5.00
Excellent

I am very satisfied with the product that included a fitted globe.
Only problem appears to have been the end of year closure of the manufacturer as the order was placed in the first few days of January, but that is my problem really and could have been avoided had I picked an earlier or later date.
The freight was exorbitant, however.
Peter DeKlerk
4.33
Good

Although Nostraforma took longer than expected to ship my goods, everything worked out well in the end.

Thank you.

Rebeca
5.00
Excellent

Ok, like all of the other internet delivery services. What is really missing is the exact delivery date projection and when the amount is debited from my account. You just don't know. You also don't now whether or not the light bulb is delivered with the lamps (you actually have to open the lamp to see it). A dashboard could help make the communication transparency stronger.
4.00
Good

Very quick delivery and helpful customer service. Excellent.
5.00
Excellent

everything 100
5.00
Excellent

I'm quite satisfied
4.33
Good

Nice
5.00
Excellent

Goods conform to the description. Very fast delivery
5.00
Excellent

thumbs up
5.00
Excellent

thumbs up
5.00
Excellent

Promises were kept - no complaints
5.00
Excellent

Excellent service, delivery and everything else
5.00
Excellent

100 satisfied
5.00
Excellent

Thanks for everything. Wish you all the best. Cheers, Geff.
5.00
Excellent

good
4.00
Good

I had a very good experience with the whole order transaction. Top quality, good packaging and the items came very fast.
5.00
Excellent

We bought Lirio by Philips Bloq 4 lights ceiling lamp. Problem with the small beam angle of the lights and the heat they produce.Big dark areas in the room and you feel your head burning when standing underneath. We asked to exchange,they refused because we lost the original package. We decided to uninstall till we found out we can replace the bulbs with wider beam angle led lamps. No help at all
3.00
Fair

everything as expected
5.00
Excellent

No service.

Once I placed an order on line and have commited to payment, I received the note that the package is too bulky to be shipped commercially?

Don't you know that before hand, and you don't offer it then???

Bit confused with the business model, so I wont even try again.
1.00
Very Poor

nostraforma.com replies: 31/08/2015
Unfortunately we can not ship the goods to the desired address.Your order and your credit payment was canceled. We are sorry for the inconvenience.

perfect service
5.00
Excellent

very satisfied with customer support.
Delivery was a bit late.
Product is great.
4.00
Good

it took a while but it arrived finally.
2.33
Poor

perfect transaction and delivery
5.00
Excellent

Excellent service
5.00
Excellent

Very happy with the ordered ceiling lamps. Both were delivered quickly and well packaged. I would recommend this shop.
5.00
Excellent

Also the 2nd order was delivered in time.
Thanks guys
5.00
Excellent

Very satisfied
5.00
Excellent

Very kindly and quickly staff .
Thank you.
5.00
Excellent

good
4.00
Good

Excellent service - lovely light
5.00
Excellent

Satisfied
4.67
Excellent

Excellent Goods arrived on time in perfect condition.
5.00
Excellent

Delivery was much faster than I expected - a few days Packing was excellent - no way was that going to be broken
5.00
Excellent

nostraforma.com customer reviews

nostraforma.com

nostraforma.com was certified by Trusted Shops on 05/11/2010.

Contact
Bodenseestrasse 129
81243 München
Germany
nostraforma@nostraforma.com
nostraforma.com

Owner
Lumen Lighting Nostraforma GmbH & Co. KG
Bodenseestrasse 129
81243 München
Germany
Trade register
Amtsgericht München HRA 88136
Authorized representative
Cerchi Alfredo, Cerchi Alexander, Cerchi Patrick und Cerchi Manuel
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with nostraforma.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Who ensures that customer ratings are genuine?
The customer review system is a service of Trusted Shops GmbH. Trusted Shops is the leading trust building provider for online shopping in Europe, ensuring independent and authentic reviews.