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Review summary
Customers consistently highlight the fast delivery times, with many orders arriving ahead of schedule. Product quality is widely appreciated, as devices are described as robust, reliable, and effective. Many customers are satisfied with the products' performance, reporting good results, and the ordering process is generally smooth and easy with a clear website and multiple payment options. Some customers also value the availability of manuals online and find returns and refunds helpful and straightforward. However, there are recurring complaints about courier services, particularly UPS, DHL, and DPD, due to poor communication, missed deliveries, and unattended packages. Customer support receives mixed reviews, with frequent reports of slow responses, unclear communication, and challenging complaint handling. Some customers experience delivery delays or longer transit times, and a few report defects or disappointment with certain models. Confusing ordering steps, errors in order updates, and insufficient instructions or documentation—especially for non-German speakers—are noted as drawbacks. Additionally, missing, incompatible, or non-localized accessories and parts cause inconvenience, and some customers mention noise or other functional drawbacks in the products.
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How Trusted Shops prevents fake reviewsReviewsTrotec online shop UK
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Trotec in itself is a good company, the quality of their products is satisfactory and worth five stars. However, with complaints, this company drives you to despair. What can be resolved in a phone call in 5 minutes then takes up to 14 days, conversations with an artificial idiot, and emails where replies take 7 days each leave much to be desired. Hoping this will change for the better, or better yet, that I won’t have any more complaints, I remain a loyal customer.
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Store ok. But the radiator is not the same. I bought one a few years ago, but it burned out. That one had a narrow on-off range of about 10 degrees. This one has over 20, making it moderately useful for me. The application is a chamber for warming honey with a capacity of about 6 m3. Unfortunately, this one turns off at the same setting as the old one at 52 degrees and turns on at 28. That's too much.
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The store did its job very well. Unfortunately, the courier is a complete failure. I emphasize, the store is OK. However, DHL is another matter. On Friday morning, I was informed that the courier would deliver my package between 10 and 12. However, nothing happened. Calls to the courier went unanswered. This morning, I received another email from DHL stating that the package would be delivered between 11:15 and 13:15. By that time, nothing had happened, so I called again. This time the courier answered and informed me that he would arrive at 14:30. Finally, the package was delivered.
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kit at great prices
The products purchased in a kit have an excellent quality/price ratio. Only note, the bench grinder, PBGS 10-120, has definitely limited power and tends to stop at the first contact. Otherwise, excellent batteries as well as sander and stapler. Everything seems great in relation to the price paid. Let's see how it goes over time. Perfect and fast shipping.
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TROTEC - over and over again!
After dealing with wastewater pumps, radiators, towel warmers, and patio heaters, I've gathered enough experience with TROTEC and their products to give an absolutely positive review. The items are top-notch, the packaging as well, and the shipping is lightning fast.
Even a used dehumidifier of unknown age from TROTEC works like new and helped us very reliably after the flood a few years ago.
It doesn't get any better!
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Product 5 stars. BUT:
Delivery service DPD absolute disaster. Unfortunately, I have only bad experiences with DPD.
Received notification that the package was delivered at the agreed point.
Since the package was not there, I had to go on a longer search in the neighborhood. Luckily, I found the package in a stranger's carport.
If possible, I would not ship packages with this service anymore.
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I bought a submersible pump for dirty water. I was efficiently and quickly served. The pump arrived complete and ready to use. I tried it the same day. However, I relied solely on my experience and intuition, as there is no instruction manual in Polish, i.e., the country to which the pump was sold. It will be interesting to see how the repair warranty works if something gets damaged with such intuitive operation.
Best regards, Adam
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satisfaction and long life for the TTP10E!
The information provided on your site for choosing a dehumidifier to place in a damp closet.
Only regret: the 2-year warranty with a lifespan of 2 to 5 years that is confirmed: after a first purchase in 2023, this one suddenly lost effectiveness to extract half the weight of water compared to the previous month. Verification made by putting an identical dehumidifier in its place, it was indeed a loss of power despite cleaning the filter. Hence my last purchase at the end of August 2026 to replace it. Long live the latest one!
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Everything was fine but now there is a problem
Everything was fine. Recently, I often shop with you, but a problem has arisen recently because the shipment 36582420471 handled by DHL was returned to the sender, even though I previously received information that the delivery to me would be completed on 17.08.2026. I request intervention. On my part, I reported the problem via email to DHL. The issue may arise from the fact that in the shipment notification received from DHL there is an error in "Delivery to address":\nIt is: B 8, 05092 LOMIANKI\nIt should be: ul. Grzybowa 8 B, 05-092 ŁOMIANKI\nRegards, Bogusław Jóźwik
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Regarding the store - everything exemplary. No remarks. Catastrophic, however, was the quality of the courier company DHL. The order was placed in the store on 23/08/2026 and on 25/08/2026, the store sent the ordered products, which I received and now NOTE: 07/09/2026. Absolute logistical failure, organizational chaos, and complete lack of communication with the customer.
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Contrary to what is indicated on the site (8-9 months) and in a subsequent email received in response to my query, the delivery took place in a few days. I recommend including more information and advice in the user manual, especially for those without preparation and experience with portable air conditioners, on using it in dehumidifier and fan mode in winter.
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Ordered sewage pump was within...
Ordered sewage pump was delivered within two days and installed immediately, working perfectly just like the previous Trotec sewage pump. By the way, the old pump wasn't defective, but because the drain was rusted and clogged, the pump ran but no longer transported the sewage. Now I have a backup for emergencies (which is unlikely to be needed given the quality).
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Very fast delivery (within 3 days after ordering), sander not tested to date, I just plugged it in to confirm it worked, I trust TROTEC as after buying an electric planer I was thrilled with the good functioning of it, I will reorder as soon as possible from this merchant TROTEC
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The air conditioner has arrived intact and so far I am very satisfied with the performance of Trotec. Now the system must be put into operation and I am confident that my expectations of the device will be met. It is already the second one.
Best regards,
Markus Schellinger
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Ordered Wednesday - Arrived Friday. Optimal packaging. Interim delivery information excellent. Purchase on account is a reason for me to remain a customer at Trotec. Climate device works as it should - also online. Window adapter is somewhat cumbersome. External shutters cannot close directly. With a PV system, this 7000BTU runs all day. Lowering the temperature from 23 degrees to 19 degrees possible. Does the device switch off after reaching the temperature?
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The dehumidifier works generally well
The dehumidifier works generally very well. We use it both in the bathroom and in the bedroom. Especially with the current hot temperatures and the simultaneously high humidity outside, it is a great help.
We usually use the normal mode and not the quick-dry function, as in our opinion, the normal setting already works very effectively and quickly.
However, we deduct one star because the device is too loud for our taste at night in the bedroom and disturbs our sleep. During the day, the noise is hardly noticeable.
Unfortunately, the filter was missing from our delivery, so we had to reorder it.
Overall, we are satisfied with the dehumidifier and would recommend it.
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does not fully meet my expectations
The radiator does not fully meet my expectations because it arrived without screws and other necessary assembly parts and with a scratched and slightly dented base cover. Remote without batteries. Apparently, the package was repackaged. I had to call in a professional because I couldn't manage on my own without screws and other components. Delivery on time. Friendly courier. No instructions in Polish.
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TTK 100 e
Unfortunately, it wasn't really clear from the description of the TTK 100 e that the device runs continuously, even when it is not dehumidifying. As we had the previous model, where this was not the case, we did not expect this. Since we did not want to return the device and exchange it for another model, we solved the problem with Smart Home devices and can now control the operation based on actual needs. However, this has caused significant additional costs. We didn't like that very much.
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What supposedly fits is being sold. But it is very unstable without expertise and understanding.
What's being sold: A suitable tripod for the IR emitter.
Both were also delivered very quickly (Trotec can't do anything about dumb DHL delivery personnel)
The IR emitter is functional and of good quality - Five stars
For mounting on the tripod, you need craftsmanship expertise, a mounting rail, additional screws, and especially an inner support sleeve for the much too thin aluminum tube of the tripod. My stable solution is shown in the images.
Tripod: One star
Only usable after my adjustment
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Some Problems with Assembly
When assembling the stand, one of the 4 screws didn't catch and had to be secured with a nut instead. The plastic caps on the feet ends also don't hold, they keep falling off. Fortunately, these are dispensable. I thought the fan would be at least partially pre-assembled, but what arrived was more of a kit with mediocre assembly instructions. Luckily, I had help. Also, the padding of the motor part is a bit sparse for shipping and quite risky. Parcel services are often not very delicate with packages. However: the delivery worked fine here. The fan arrived intact and ultimately does what it should. Therefore, 4 stars. There is room for improvement with the stand quality and the instructions could be better. Numbered parts and a real step-by-step guide would be nice. Nothing is perfect. But who cares? At least it runs and was quite affordable.
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Verified Reviews
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Reviews that have been collected via merged profiles. These reviews are included in the global score and may be displayed in translated form.Rating for Trotec online shop UK
3.77
Good308 reviews
since Mar 16, 2022
Contact
- uk.trotec.com/shop
- online-uk@trotec.com
- Heinsberg, DEU
About
Trotec is your professional partner for mobile climate control, dehumidification, heating or, for example, air conditioning. The engineers, service technicians and specialist consultants of the Trotec...
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