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Review summary
Customers frequently praise the fast shipping and prompt delivery, as well as the overall high quality, reliability, and performance of the products. Many also find the ordering process straightforward and user-friendly, and returns and refunds are generally described as effective and easy to manage. Several customers have also highlighted quick responses and helpful support from customer service. However, some customers report delays or inconsistent delivery timing, dissatisfaction with third-party courier services due to lack of notifications, missed deliveries, and poor handling. A few note receiving damaged, incomplete, or unsatisfactory items. There are mixed opinions about customer service, with some mentioning slow or absent communication. Others mention difficulties with the website or checkout process, a lack of proactive communication about order status or delivery changes, and confusion due to unclear or incomplete instructions and manuals. Some also find the returns and refunds process slow or confusing in certain cases.
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How Trusted Shops prevents fake reviewsReviewsTrotec online shop UK
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The store did its job very well. Unfortunately, the courier is a complete failure. I emphasize, the store is OK. However, DHL is another matter. On Friday morning, I was informed that the courier would deliver my package between 10 and 12. However, nothing happened. Calls to the courier went unanswered. This morning, I received another email from DHL stating that the package would be delivered between 11:15 and 13:15. By that time, nothing had happened, so I called again. This time the courier answered and informed me that he would arrive at 14:30. Finally, the package was delivered.
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TROTEC - over and over again!
After dealing with wastewater pumps, radiators, towel warmers, and patio heaters, I've gathered enough experience with TROTEC and their products to give an absolutely positive review. The items are top-notch, the packaging as well, and the shipping is lightning fast.
Even a used dehumidifier of unknown age from TROTEC works like new and helped us very reliably after the flood a few years ago.
It doesn't get any better!
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Product 5 stars. BUT:
Delivery service DPD absolute disaster. Unfortunately, I have only bad experiences with DPD.
Received notification that the package was delivered at the agreed point.
Since the package was not there, I had to go on a longer search in the neighborhood. Luckily, I found the package in a stranger's carport.
If possible, I would not ship packages with this service anymore.
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satisfaction and long life for the TTP10E!
The information provided on your site for choosing a dehumidifier to place in a damp closet.
Only regret: the 2-year warranty with a lifespan of 2 to 5 years that is confirmed: after a first purchase in 2023, this one suddenly lost effectiveness to extract half the weight of water compared to the previous month. Verification made by putting an identical dehumidifier in its place, it was indeed a loss of power despite cleaning the filter. Hence my last purchase at the end of August 2026 to replace it. Long live the latest one!
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Everything was fine but now there is a problem
Everything was fine. Recently, I often shop with you, but a problem has arisen recently because the shipment 36582420471 handled by DHL was returned to the sender, even though I previously received information that the delivery to me would be completed on 17.08.2026. I request intervention. On my part, I reported the problem via email to DHL. The issue may arise from the fact that in the shipment notification received from DHL there is an error in "Delivery to address":\nIt is: B 8, 05092 LOMIANKI\nIt should be: ul. Grzybowa 8 B, 05-092 ŁOMIANKI\nRegards, Bogusław Jóźwik
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Regarding the store - everything exemplary. No remarks. Catastrophic, however, was the quality of the courier company DHL. The order was placed in the store on 23/08/2026 and on 25/08/2026, the store sent the ordered products, which I received and now NOTE: 07/09/2026. Absolute logistical failure, organizational chaos, and complete lack of communication with the customer.
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Ordered sewage pump was within...
Ordered sewage pump was delivered within two days and installed immediately, working perfectly just like the previous Trotec sewage pump. By the way, the old pump wasn't defective, but because the drain was rusted and clogged, the pump ran but no longer transported the sewage. Now I have a backup for emergencies (which is unlikely to be needed given the quality).
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Ordered Wednesday - Arrived Friday. Optimal packaging. Interim delivery information excellent. Purchase on account is a reason for me to remain a customer at Trotec. Climate device works as it should - also online. Window adapter is somewhat cumbersome. External shutters cannot close directly. With a PV system, this 7000BTU runs all day. Lowering the temperature from 23 degrees to 19 degrees possible. Does the device switch off after reaching the temperature?
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The dehumidifier works generally well
The dehumidifier works generally very well. We use it both in the bathroom and in the bedroom. Especially with the current hot temperatures and the simultaneously high humidity outside, it is a great help.
We usually use the normal mode and not the quick-dry function, as in our opinion, the normal setting already works very effectively and quickly.
However, we deduct one star because the device is too loud for our taste at night in the bedroom and disturbs our sleep. During the day, the noise is hardly noticeable.
Unfortunately, the filter was missing from our delivery, so we had to reorder it.
Overall, we are satisfied with the dehumidifier and would recommend it.
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does not fully meet my expectations
The radiator does not fully meet my expectations because it arrived without screws and other necessary assembly parts and with a scratched and slightly dented base cover. Remote without batteries. Apparently, the package was repackaged. I had to call in a professional because I couldn't manage on my own without screws and other components. Delivery on time. Friendly courier. No instructions in Polish.
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TTK 100 e
Unfortunately, it wasn't really clear from the description of the TTK 100 e that the device runs continuously, even when it is not dehumidifying. As we had the previous model, where this was not the case, we did not expect this. Since we did not want to return the device and exchange it for another model, we solved the problem with Smart Home devices and can now control the operation based on actual needs. However, this has caused significant additional costs. We didn't like that very much.
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Some Problems with Assembly
When assembling the stand, one of the 4 screws didn't catch and had to be secured with a nut instead. The plastic caps on the feet ends also don't hold, they keep falling off. Fortunately, these are dispensable. I thought the fan would be at least partially pre-assembled, but what arrived was more of a kit with mediocre assembly instructions. Luckily, I had help. Also, the padding of the motor part is a bit sparse for shipping and quite risky. Parcel services are often not very delicate with packages. However: the delivery worked fine here. The fan arrived intact and ultimately does what it should. Therefore, 4 stars. There is room for improvement with the stand quality and the instructions could be better. Numbered parts and a real step-by-step guide would be nice. Nothing is perfect. But who cares? At least it runs and was quite affordable.
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We have been working in our house for...
We have been working in our house with Trotec products for years.
The first device was already broken shortly after the warranty expired and could not be repaired by Trotec, at least not in a way that would have made economic sense.
The following device, however, has been reliably in use for many years, located in our laundry basement and drying reliably.
2 more devices, now "New", are supposed to lower the humidity in the living areas at high temperatures.
These devices also perform reliably.
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Top handling and great device - Highly recommended!
I am absolutely thrilled with Trotec and the PAC 3000 X A+ air conditioner.
From the order, through to the super-fast shipping and confirmation, everything went perfectly and smoothly. The best part: Even in these challenging times, when it seems everyone wants an air conditioner at the same time and demand is huge, Trotec did a perfect job.
The device works great and the service was first class. Highly recommended purchase!
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Very good mobile air conditioner
Quick to order and very good delivery time from serious operators like UPS etc., the air conditioner is beautiful, robust, not like some models, works perfectly for a room, the outlet to the window I made with the parts from the package, so a simple board with a hole in it and the provided parts fitted for sealing, the noise remains acceptable it's a compressor inside the house, not an external compressor so, the function of the remote control is nothing simpler nothing complicated.
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Handling Different Ordering Methods
A first order through Amazon was unilaterally canceled despite being confirmed on the day of the scheduled delivery.
The second order through Trotec was confirmed with a delivery time of 10-11 weeks; the delivery then took place within a week. Since the first item was not deliverable, I ordered a larger / higher quality item (quantity 2); the original order value of nearly 420,- euros increased to about 600,- euros.
The delivery took place in 2 batches and over 2 invoices for which I received payment information via email. As I received a third email with differing data, I contacted customer service on 21-07 to address any potential issues. The only feedback was a notice of up to 5 days processing time.
On the whole, therefore, just an average rating.
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Trotec products are good, but the delivery is completely poor, that idiot from UPS just left the air conditioner downstairs in the hallway unattended without letting me know. Didn't ring the bell, I never signed, in the UPS app it says he met the customer? Not true, and this while you're just at home waiting. My neighbor thought I was still in the hospital and luckily brought the air conditioner inside. The next morning he sent me a WhatsApp message. So TROTEC, do something, because I paid almost €30 in delivery costs and can't even carry it up the stairs due to an operation, and then a delivery person does this?
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Trotec is a good company that can grow. I ordered on this site and they delivered a package to me once and then 3 days later the second package. There may have been a lack of communication or a poor update of the site. I received my two packages in good condition. I think there was an overload during order preparation. It is absolutely necessary to avoid stress as it is a big mistake.
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The purchase was good, the shop is clear (despite the many products - which can seem a bit overwhelming). Everything in the shop is explained in detail and the process was itself good and satisfactory, also due to the many payment options, etc. There is nothing to complain about here.
A negative point for the many emails after the order process, as it seemed unnecessary to me. From my point of view, one or two emails for order confirmation and invoice would be sufficient.
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Very detailed product description in the online store. Additionally, the delivery was pleasantly quick, taking only 3-4 days despite the store's notice about delays in processing the order and delivery.
The device itself works perfectly after initial operation.
One could only add a detailed list of accessories to the product description.
Overall very satisfied.
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Verified Reviews
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Reviews that have been collected via merged profiles. These reviews are included in the global score and may be displayed in translated form.Rating for Trotec online shop UK
3.83
Good298 reviews
since Mar 16, 2022
Contact
- uk.trotec.com/shop
- online-uk@trotec.com
- Heinsberg, DEU
About
Trotec is your professional partner for mobile climate control, dehumidification, heating or, for example, air conditioning. The engineers, service technicians and specialist consultants of the Trotec...
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