Certificate for naintrading.co.uk

No. XDE47048E73B17773161AD676569D5081
 

Approved on
02/09/2014
Valid until
01/09/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for naintrading.co.uk



Excellent

4.79/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 215 Trusted Shops reviews collected in the last 12 months.
In total, naintrading.co.uk has already collected 518 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
10/01/2019
Date of order
26/12/2018
10/01/2019
nain sent photos to help in choosing the carpet(they have so much choice it is hard to choose)they replied to emails very quickly.The only slip was that they did not know that UPS do not work over the holiday period so my carpet was not delivered on the predicted day but arrived safely on 4th January'
the carpet is excellent I would buy again if only my house had more space
4.67
Excellent

Date of publication
09/01/2019
Date of order
02/01/2019
09/01/2019
Rug ordered on line from photo and description to match an existing Ziegler design rug we have. 7 days later rug arrived via UPS, packaging satisfactory and suitable. Notified at all times of delivery schedule via UPS tracking. Rug exactly as description, very pleased with purchase. I would have no hesitation in recommending Nain trading to others
Very satisfied customer
Pete
Balsall Common
5.00
Excellent

Date of publication
09/01/2019
Date of order
09/01/2019
09/01/2019
The carpet is nice, though it does not leak the heat from our floor heating system as this is indicated on the carpet label. Thus the carpet isolates the floor warming and heat circulation around the room which is not good. I have to try next time with silk/viscose carpet.
4.00
Good

Date of publication
05/01/2019
Date of order
29/12/2018
05/01/2019
Beautiful carpet, promptly delivered
5.00
Excellent

Date of publication
04/01/2019
Date of order
04/01/2019
04/01/2019
Carpet arrived on time and in good condition.It is as described on website.Very pleased.
5.00
Excellent

Date of publication
03/01/2019
Date of order
01/01/2019
03/01/2019
Hurtig levering, pris og kvalitet passer sammen
4.67
Excellent

Date of publication
03/01/2019
Date of order
03/01/2019
03/01/2019
I just wanted to thank you all at Nain for my fabulous rug. I had looked everywhere for the right one, and this was no disappointment in fact it is a stunner in my home. Sent quickly, wrapped beautifully, and great quality.
5.00
Excellent

Date of publication
03/01/2019
Date of order
03/01/2019
03/01/2019
We love our burnt orange rug and the service/delivery was fantastic.
5/5 for this company.
5.00
Excellent

Date of publication
03/01/2019
Date of order
03/01/2019
03/01/2019
Its the second time I buy from Nain Trading, and Im very satisfied.
5.00
Excellent

Date of publication
02/01/2019
Date of order
02/01/2019
02/01/2019
Perfect shop.
5.00
Excellent

Date of publication
02/01/2019
Date of order
15/12/2018
02/01/2019
My fourth purchase from Nain. Expensive but the quality is very good and the carpets well explained. The only thing they could do better is to give names to the colour pallete as it is hard to match colours on line. Delivery is excellent because I could choose the carrier that would give an hour delivery slot.
5.00
Excellent

Date of publication
02/01/2019
Date of order
02/01/2019
02/01/2019
Beautiful rug and great service. Very happy
5.00
Excellent

Date of publication
02/01/2019
Date of order
02/01/2019
02/01/2019
Good price and quality
5.00
Excellent

Date of publication
02/01/2019
Date of order
02/01/2019
02/01/2019
Website is good and easy to navigate. My query was dealt with appropriately and, despite communication being electronic, it felt personal and I was reassured to place the order. The delivery was organised exactly as promised and the product is excellent - superb quality and a wonderful work of art. Thank you.
5.00
Excellent

Date of publication
30/12/2018
Date of order
16/12/2018
30/12/2018
Excessive delay in dispatching the carpet. Further delays were caused by UPS as they took the carpet to Scotland after receiving it in England and so there was a delay in getting the carpet back to the correct destination in England. Clearly, UPS have no geography skill otherwise they would not have caused an additional delay. My recommendation to Nain Trading is to DHL or TNT for UK deliveries.
3.33
Fair

Date of publication
26/12/2018
Date of order
15/12/2018
26/12/2018
Very pleased with this purchase. Product as described, arrived within the time frame. The only disappointment is with the UPS delivery system: not flexible enough and unnecessarily complicated: UPS should use the order number which is short and easily remembered, not the tracking number which is too long and complicated to remember/spot. It caused difficulties as the shopkeeper's English was poor.
4.33
Good

Date of publication
25/12/2018
Date of order
18/12/2018
25/12/2018
Rug/carpet arrived on Xmas Eve 4th working day from shipment. What a lovely present Looks beautiful laid out in position. Well satisfied.
5.00
Excellent

Date of publication
17/12/2018
Date of order
17/12/2018
17/12/2018
Great range of rugs at good prices. Web photos have proven to be accurate. Fast delivery.
5.00
Excellent

Date of publication
16/12/2018
Date of order
14/12/2018
16/12/2018
Fin vare, hurtig ekspedition og levering.
5.00
Excellent

Date of publication
15/12/2018
Date of order
15/12/2018
15/12/2018
Fast delivery, product as described, goood information trough prosess.
5.00
Excellent

Date of publication
14/12/2018
Date of order
14/12/2018
14/12/2018
The rug is absolutely beautiful. Delivery was quick and straightforward.

My bank made a fuss about credit card payments. Nain Trading was very helpful -- they let me pay cash on delivery.
5.00
Excellent

Date of publication
14/12/2018
Date of order
14/12/2018
14/12/2018
Marry Christmas
5.00
Excellent

Date of publication
14/12/2018
Date of order
14/12/2018
14/12/2018
excelent product, excelent service
5.00
Excellent

Date of publication
13/12/2018
Date of order
13/12/2018
13/12/2018
There was a problem with the first rug we ordered (it was found to be damaged when they came to ship it) but they were incredibly helpful and efficient in resolving the issue. We chose a new rug, it arrived quickly and we're really pleased with it. I'm sure we'll be back for more
5.00
Excellent

Date of publication
13/12/2018
Date of order
11/11/2018
13/12/2018
Fantastic service
5.00
Excellent

Date of publication
13/12/2018
Date of order
13/12/2018
13/12/2018
Excellent costumer service and great quality.
Highly recommended.
5.00
Excellent

Date of publication
13/12/2018
Date of order
13/12/2018
13/12/2018
Perfect delivery and on return of previous delivery (colour did not fit in my living room) the carpet was collected punctually by UPS at my house at no cost.
I will recommend Nain trading anytime
5.00
Excellent

Date of publication
13/12/2018
Date of order
13/12/2018
13/12/2018
Excellent communication, fast shipping and an outstanding product. Will definitely continue doing business with Nain Trading.
5.00
Excellent

Date of publication
28/11/2018
Date of order
20/11/2018
28/11/2018
Buying a carpet from Nain Trading has been one of the best experiences I’ve had on the web. My carpet turned up on time and well packaged. It is as described, in fact it’s better. Bright colours and soft to the touch. I am very happy, thank you Nain Trading. This rug really ties my room together.
5.00
Excellent

Date of publication
26/11/2018
Date of order
26/11/2018
26/11/2018
Always a pleasure to deal with your company. Have purchased 4 rugs over the years, always helpful and efficient.
5.00
Excellent

Date of publication
25/11/2018
Date of order
18/11/2018
25/11/2018
Perfect
5.00
Excellent

Date of publication
25/11/2018
Date of order
17/11/2018
25/11/2018
No comments
5.00
Excellent

Date of publication
25/11/2018
Date of order
16/11/2018
25/11/2018
Excellent service with fast efficient delivery and I love the rug - great value, design and quality.
5.00
Excellent

Date of publication
24/11/2018
Date of order
16/11/2018
24/11/2018
Carpet costing over £1300 delivered to wrong address with no notice or advise. Had to phone USA to assertain whereabouts of package.
2.00
Poor

Date of publication
23/11/2018
Date of order
22/11/2018
23/11/2018
Jeg er superglade for det tæppe jeg købte. Leveringen haltede dog lidt. Jeg købte en søndag og valgte levering den efterfølgende fredag, men fik først tæppet om mandagen.
3.67
Good

Date of publication
21/11/2018
Date of order
14/11/2018
21/11/2018
The carpet we received is genuine and beautiful. It was well packaged and arrived quickly.

I did not have to bother customer services or avail myself of the free returns service so cannot comment on their effectiveness.
5.00
Excellent

Date of publication
21/11/2018
Date of order
21/11/2018
21/11/2018
An excellent and dependable company
5.00
Excellent

Date of publication
21/11/2018
Date of order
21/11/2018
21/11/2018
I was nervous the first time I ordered an expensive rug from NTC--it is a big deal to order a rug from Germany, online, without seeing it My emailed inquiry was answered immediately with a phone call, the rug arrived within 5 days, and the process could not have been smoother or more hassle-free. I now have 4 beautiful, quality rugs from NTC I wish I had more space--I would order more rugs
5.00
Excellent

Date of publication
21/11/2018
Date of order
21/11/2018
21/11/2018
Smukke tæpper..Hurtig levering...Får noget for pengene..Stor tilfredshed.
5.00
Excellent

Date of publication
20/11/2018
Date of order
20/11/2018
20/11/2018
Os preços estão um pouco altos. Quanto ao resto tem funcionado sempre muito bem.
4.67
Excellent

naintrading.co.uk

naintrading.co.uk was certified by Trusted Shops on 02/09/2014.

Contact
Brook 7
20457 Hamburg
Germany
Tel: 040326634
Fax: 040327468
rn@naintradinggmbh.com
naintrading.co.uk
Owner
Nain Trading GmbH
Brook 7
20457 Hamburg
Germany
Trade register
Hamburg HRB 69057
Authorized representative
Reza Naeiny
You can find reviews for other websites from this company here:
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with naintrading.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.