Certificate for naintrading.co.uk

No. XDE47048E73B17773161AD676569D5081
 

Approved on
02/09/2014
Valid until
01/09/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for naintrading.co.uk



Excellent

4.80/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 188 Trusted Shops reviews collected in the last 12 months.
In total, naintrading.co.uk has already collected 408 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
21/06/2018
Date of order
21/06/2018
21/06/2018
I am very satisfied
5.00
Excellent

Date of publication
20/06/2018
Date of order
18/06/2018
20/06/2018
Exactly as described and photos depicted rugs well.
5.00
Excellent

Date of publication
20/06/2018
Date of order
20/06/2018
20/06/2018
I have been impressed with the over all execution of this transaction and very pleased with the 2 carpets I have purchased from Nain Trading.
They are of a high quality wool, hand/loom woven, dyed with natural colours and hard wearing..
Packing was straightforward and secure and delivery very prompt.
Altogether I am a very satisfied customer.
5.00
Excellent

Date of publication
20/06/2018
Date of order
13/06/2018
20/06/2018
I bought three rugs. One was on sale. The on sale rug was thinner and somewhat unevenly shaped. The other two rugs are very high quality and beautiful and I am very pleased with them. Just be aware that you may want to avoid the sale pieces if top quality is important to you.
5.00
Excellent

Date of publication
19/06/2018
Date of order
19/06/2018
19/06/2018
Lovely carpets
Excellent design
5.00
Excellent

Date of publication
18/06/2018
Date of order
18/06/2018
18/06/2018
Kiitos paljon. Olen erittäin tyytyväinen mattooni ja toimitukseen.
5.00
Excellent

Date of publication
12/06/2018
Date of order
05/06/2018
12/06/2018
Lovely carpet - delighted Thank you.
5.00
Excellent

Date of publication
12/06/2018
Date of order
05/06/2018
12/06/2018
Everything went exactly as one could have hoped.
5.00
Excellent

Date of publication
12/06/2018
Date of order
04/06/2018
12/06/2018
everything was ok
5.00
Excellent

Date of publication
04/06/2018
Date of order
28/05/2018
04/06/2018
Great Service, great Product. I love it
5.00
Excellent

Date of publication
04/06/2018
Date of order
04/06/2018
04/06/2018
Excellent and courteous transaction. Very speedy delivery. The Kashan is exactly as described.
5.00
Excellent

Date of publication
03/06/2018
Date of order
02/06/2018
03/06/2018
Vort køb svarer fuldt ud til forventning. De forventede farver på tæppet snyder lidt. Bundfarven var ikke så klar rød som forventet, men tæppets kvalitet aldeles ok.
4.67
Excellent

Date of publication
02/06/2018
Date of order
29/04/2018
02/06/2018
Thank you for excellent choices, fair pricing and instant delivery -
It is a pleasure doing business with you
5.00
Excellent

Date of publication
01/06/2018
Date of order
06/03/2018
01/06/2018
Very good
5.00
Excellent

Date of publication
31/05/2018
Date of order
31/05/2018
31/05/2018
The delivery came to a shop that was quite far from where I live and even further away from where I work. I wish i could have choisen the shop where they delivered. I know there are shops closer by where UPS delivers. But I really like the rug. It's beautiful. I don't have that much experience of your customer servise, but all your e-mails have been very polite.
3.67
Good

Date of publication
31/05/2018
Date of order
31/05/2018
31/05/2018
Very satisfied with quality and service. Delivery was not as I expected. Didn't get the carpet delivered at my address. Got a message from UPS that I wasn't at home which is not correct. Had to pick it up at shop with no parking possibilities.
4.67
Excellent

Date of publication
31/05/2018
Date of order
31/05/2018
31/05/2018
It can be risky to order such an expensive item online, especially since it was coming to California from Germany. Within less than 24 hours of my email to inquire about a few of my concerns, Reza called to answer my questions, and he set my mind at ease immediately. The rug came faster than if it had been coming from NY, and was everything I had hoped--gorgeous I will order another soon
5.00
Excellent

Date of publication
31/05/2018
Date of order
31/05/2018
31/05/2018
Super rug, exactly as described and pictured on the website. Good communication and rapid delivery.
5.00
Excellent

Date of publication
31/05/2018
Date of order
31/05/2018
31/05/2018
Brilliant choice of wonderful rugs and carpets. Very rapid delivery. Goods exactly as shown in pictures.
5.00
Excellent

Date of publication
31/05/2018
Date of order
18/04/2018
31/05/2018
Many thanks to Arianne in particular who has been absolutely brilliant
5.00
Excellent

Date of publication
29/05/2018
Date of order
21/05/2018
29/05/2018
Very good
5.00
Excellent

Date of publication
25/05/2018
Date of order
06/05/2018
25/05/2018
I have recently made a bad review because I did not get a response from costumer service. And I DID send an e-mail but they say they did not recieve it. I Got a refund because the kelims are in a bad Quality. I have accepted because the return are difficult. I recommend nain trading because of the costumer service - the kelims are beautiful but price and quality does Unfortunately not match.
3.00
Fair

Date of publication
24/05/2018
Date of order
24/05/2018
24/05/2018
This is the second Nain rug I have bought from Nain Trading. The first time, about 2 years ago, I bought from the store in Hamburg. This time I bought off the internet. I am totally delighted with both rugs. Nain Trading sent me extra photographs because I couldn't make up my mind. The rug is beautiful. It took about 3 days to arrive in UK. I will hopefully buy more rugs in the future.
5.00
Excellent

Date of publication
24/05/2018
Date of order
17/05/2018
24/05/2018
Bin begeistert
5.00
Excellent

Date of publication
21/05/2018
Date of order
13/05/2018
21/05/2018
completely satisfied
5.00
Excellent

Date of publication
13/05/2018
Date of order
25/04/2018
13/05/2018
Goods were sold out
5.00
Excellent

Date of publication
09/05/2018
Date of order
02/05/2018
09/05/2018
The whole experience was easy.. ordering such an expensive item on line is a bit daunting, but the rug was absolutely as expected, matched the description and arrived well packaged. I had researched this site and they have great feed back which was a comfort to me. Love the rug. Would definately buy again
5.00
Excellent

Date of publication
09/05/2018
Date of order
06/05/2018
09/05/2018
beautiful carpet, delivery was at a local shop, not at my homeaddress.
4.67
Excellent

Date of publication
08/05/2018
Date of order
08/05/2018
08/05/2018
They honored my request to deliver after a certain date so I would be home to receive my rug.
5.00
Excellent

Date of publication
08/05/2018
Date of order
08/05/2018
08/05/2018
I don't normally write reviews of purchases, but the quality of the Afghan rug I bought from Nain Trading was so good that I am making an exception Also, the reproduction of colours on the website was completely accurate and the speed of order processing and delivery was really impressive. You can buy from this company with complete confidence.
5.00
Excellent

Date of publication
07/05/2018
Date of order
28/04/2018
07/05/2018
Das Echtheitszertifikat fehlt für den Teppich. Ein separates E-Mail ist an Nain geschickt.
3.67
Good

Date of publication
07/05/2018
Date of order
07/05/2018
07/05/2018
I am very happy with the product quality and fortunately met my expectations.
4.33
Good

Date of publication
07/05/2018
Date of order
07/05/2018
07/05/2018
Great example of professional online webshop.
4.00
Good

Date of publication
07/05/2018
Date of order
07/05/2018
07/05/2018
The rug was not delivered. I called customer servive and no response for 10 days.
1.00
Very Poor

naintrading.co.uk replies: 08/05/2018
We apologize for the inconvenience. Since you did not receive the shipment, we investigated and asked UPS what might have happened to the shipment. We contacted UPS several times and hoped that they will find your carpet. We received today more information and unfortunately have to inform you that the carpet has has been lost. Of course, we will refund the full amount back to your credit card.

Date of publication
06/05/2018
Date of order
06/05/2018
06/05/2018
Perfekt
5.00
Excellent

Date of publication
06/05/2018
Date of order
06/05/2018
06/05/2018
Super selection of designs and sizes. Easy to navigate web site. Would recommend to friends and would use Nain again. Fantastic buying experience; international company with a small shop, personalized service.
5.00
Excellent

Date of publication
06/05/2018
Date of order
06/05/2018
06/05/2018
love the rug beautiful and arrived quickly
5.00
Excellent

Date of publication
05/05/2018
Date of order
05/05/2018
05/05/2018
I ordered two vintage Persian carpets. The descriptions and photos on their website were accurate and the prices very reasonable for the quality. Shipping overseas from Germany to California was much quicker than I expected. Overall I’m very satisfied and would order from Nain Trading again.
5.00
Excellent

Date of publication
05/05/2018
Date of order
05/05/2018
05/05/2018
Extremely quick service. Very nice selection
5.00
Excellent

Date of publication
05/05/2018
Date of order
05/05/2018
05/05/2018
a pleasure to do business with
5.00
Excellent

naintrading.co.uk

naintrading.co.uk was certified by Trusted Shops on 02/09/2014.

Contact
Brook 7
20457 Hamburg
Germany
Tel: 040326634
Fax: 040327468
rn@naintradinggmbh.com
naintrading.co.uk
Owner
Nain Trading GmbH
Brook 7
20457 Hamburg
Germany
Trade register
Hamburg HRB 69057
Authorized representative
Reza Naeiny
You can find reviews for other websites from this company here:
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with naintrading.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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