Certificate for thebedwarehousedirect.com

No. X4FCAE52A0026206DA5FF771589E3EA7B
 

Approved on
29/10/2015
Valid until
28/10/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for thebedwarehousedirect.com



Excellent

4.71/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 110 Trusted Shops reviews collected in the last 12 months.
In total, thebedwarehousedirect.com has already collected 2,376 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
01/10/2019
Date of order
30/08/2019
01/10/2019
Excellent product and customer service.
5 stars from me.
5.00
Excellent

Date of publication
22/09/2019
Date of order
07/09/2019
22/09/2019
Recommend
5.00
Excellent

Date of publication
21/09/2019
Date of order
06/09/2019
21/09/2019
Very good communication from after sale through to delivery very pleased with product
5.00
Excellent

Date of publication
08/09/2019
Date of order
24/08/2019
08/09/2019
Brilliant service and delivered at time stated. Driver even rang half hour b4 to say on his way, bed is very comfy and well worth the money. Will definitely use again
5.00
Excellent

Date of publication
30/08/2019
Date of order
13/08/2019
30/08/2019
delivery was on the right day and the driver did telephone me, we are very happy with the bed and everybody was very friendly
4.00
Good

Date of publication
24/08/2019
Date of order
08/08/2019
24/08/2019
Lovely new mattress, great communication and delivered as stated thanks for a great service.
5.00
Excellent

Date of publication
21/08/2019
Date of order
06/08/2019
21/08/2019
Top marks all round, many thanks.
5.00
Excellent

Date of publication
18/08/2019
Date of order
29/07/2019
18/08/2019
Great bed, really helpful staff.
A little bit inconvenient that the delivery time can't be arranged until the day before.
4.67
Excellent

Date of publication
11/08/2019
Date of order
26/07/2019
11/08/2019
EXELENT SERVICE
5.00
Excellent

Date of publication
11/08/2019
Date of order
26/07/2019
11/08/2019
Happy with the goods and the delivery.
4.00
Good

Date of publication
08/08/2019
Date of order
24/07/2019
08/08/2019
Pleased with purchase, delivered on time.
4.67
Excellent

Date of publication
05/08/2019
Date of order
21/07/2019
05/08/2019
Easy to order and delivery man was excellent
5.00
Excellent

Date of publication
05/08/2019
Date of order
06/07/2019
05/08/2019
The mattress is excellent. The only reason they are not all five stars is that it took some three weeks to deliver when originally they said 7-10 days.
3.33
Fair

Date of publication
01/08/2019
Date of order
16/07/2019
01/08/2019
great store.very reliable,
5.00
Excellent

Date of publication
30/07/2019
Date of order
13/07/2019
30/07/2019
This was the second time I have purchased goods from this supplier they have both been of a high standard. The first time I went to the shop located in Perry Barr Birmingham were the staff are friendly and helpful. I decided to order online this time, the website is easy to use and navigate. The service provided by the bed warehouse is excellent I would have no problem using them again in future.
5.00
Excellent

Date of publication
24/07/2019
Date of order
07/07/2019
24/07/2019
My mattress is fabulous I can feel my spine crying tears of joy. My bed frame was a bit of a letdown it’s overall finish was a touch rough the Velcro that attaches the slats was glued on the wrong side of just one panel I had to cut it and glue a panel of my own Velcro to make it fit for purpose. Two corners of the beds plastic bungs are slightly higher it’s just aesthetic so oh well.
4.67
Excellent

Date of publication
25/06/2019
Date of order
10/06/2019
25/06/2019
Delivered on time and exactly as stated. A very comfortable mattress. The delivery man was exceptional, he couldn’t do too much. We could not have got the mattress upstairs without his help
5.00
Excellent

Date of publication
24/06/2019
Date of order
26/05/2019
24/06/2019
Great customer service, we had a few issues at our end and the bedwarehousedirect were really accommodating. arrived when they said it would and well packaged etc.
5.00
Excellent

Date of publication
21/06/2019
Date of order
06/06/2019
21/06/2019
Goods look OK but to early to tell
4.00
Good

Date of publication
09/06/2019
Date of order
25/05/2019
09/06/2019
Very efficient staff arranging for delivery very pleasant experience lovely delivery driver lovely manner all in all a great experience many thanks
5.00
Excellent

Date of publication
30/05/2019
Date of order
15/05/2019
30/05/2019
Really good from start to finish. I was called to arrange delivery very soon after making the online order, the delivery arrived on the agreed day at the agreed time and the bed was delivered upstairs. Really pleased with the quality of the bed and mattress for the price. Highly recommended.
5.00
Excellent

Date of publication
25/05/2019
Date of order
09/05/2019
25/05/2019
very good service quick delivery friendly delivery man
5.00
Excellent

Date of publication
20/05/2019
Date of order
05/05/2019
20/05/2019
Arrived on time. Delivery guys even carried it upstairs. Great service. AAA+
5.00
Excellent

Date of publication
16/05/2019
Date of order
01/05/2019
16/05/2019
Great price, bed very comfortable
Would recommend this company
5.00
Excellent

Date of publication
15/05/2019
Date of order
28/04/2019
15/05/2019
The bed parts were so well packaged we mistakenly thought it was a single and complained. Once erected it's everything that's advertised and has oodles of storage underneath. The lifting mechanism works so easy.
5.00
Excellent

Date of publication
13/05/2019
Date of order
28/04/2019
13/05/2019
Found all very good it’s the second time I have used bedwarehousedirect I will use them again
5.00
Excellent

Date of publication
13/05/2019
Date of order
28/04/2019
13/05/2019
I was surprised not to see when ordering that I could have had the bed taken to a better place, instead of left blocking ou my lounge, this needs to be given more attention. I was disgusted that the delivery driver walked in without wiping his feet at anyone time I was alarmed that the delivery was at 06.40
4.00
Good

Date of publication
13/05/2019
Date of order
27/04/2019
13/05/2019
No problems with ordering or delivery.
4.67
Excellent

Date of publication
10/05/2019
Date of order
25/04/2019
10/05/2019
Very Happy with The Bed.very Comfortable No Complaints .5 Star.
5.00
Excellent

Date of publication
09/05/2019
Date of order
15/04/2019
09/05/2019
The beds arrived on time with one wheel missing. I called the same day and was told the manufacturer would send one out to me the same day. Two weeks later I’m still waiting for it.
2.33
Poor

Date of publication
05/05/2019
Date of order
20/04/2019
05/05/2019
Fit for purpose
5.00
Excellent

Date of publication
30/04/2019
Date of order
15/04/2019
30/04/2019
an excellent product with excellent service and delivery, the only reason i didn't give full marks for goods was it was a bit fiddly to put together as the bolts are in a recessed piece of wood, and difficult to tighten, only a 1/4 turn each time and left scratches on the wood as i turned, on the inside, so no visual blemish, but still there
4.67
Excellent

Date of publication
29/04/2019
Date of order
10/04/2019
29/04/2019
Delivery men were amazing couldn’t of been more helpful
I’m missing some items off my bed and it came without instructions ( managed to build it still and seems sturdy enough )
A long wait for delivery I ordered the bed on the 10th of April and it arrived today ..
overall would recommend but I’d also just tell people to expect a long wait for the products to arrive .
4.00
Good

Date of publication
27/04/2019
Date of order
12/04/2019
27/04/2019
Good service right price.
5.00
Excellent

Date of publication
26/04/2019
Date of order
11/04/2019
26/04/2019
Easy to order online. Was contacted quickly after placed order to arrange delivery. Had to wait a couple of weeks but more than happy with bed and mattress. Quick response when had to make an enquiry so there was nothing to fault. Would order again
5.00
Excellent

Date of publication
22/04/2019
Date of order
07/04/2019
22/04/2019
Customer service with goods arriving was excellent but had issues with goods being put in bedroom. I am an elderly person and on my own. As it happens I had another delivery next day and they were happy to take goods upstairs for me.
3.67
Good

Date of publication
21/04/2019
Date of order
30/03/2019
21/04/2019
Very easy transaction from beginning to end. Easy to order with good descriptions on the website. I ordered this mattress because I already have a Simmons mattress on another bed and I am not disappointed. Very comfortable and at a great price. The delivery was exemplary with the drivers and the delivery men carried it upstairs to the bedroom. All in all a very good experience.
5.00
Excellent

Date of publication
19/04/2019
Date of order
04/04/2019
19/04/2019
Bhbhbhbmkmk
4.00
Good

Date of publication
19/04/2019
Date of order
20/03/2019
19/04/2019
The bed came when said . Easy to put together , and very confey
5.00
Excellent

Date of publication
17/04/2019
Date of order
02/04/2019
17/04/2019
Great service
5.00
Excellent

thebedwarehousedirect.com customer reviews

thebedwarehousedirect.com

thebedwarehousedirect.com was certified by Trusted Shops on 29/10/2015.

Contact
54 College Road, Perry Barr
B44 8BS Birmingham
United Kingdom
dax@thebedwarehousedirect.com
thebedwarehousedirect.com
Owner
The Bed Warehouse (West Midlands) LTD
54 College Road, Perry Barr
B44 8BS Birmingham
United Kingdom
Trade register
Companies House 03331112
Authorized representative
Dax Hollier
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with thebedwarehousedirect.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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