Review summary
Customers frequently praised the professionalism, helpfulness, and attentiveness of the staff, as well as the quality and comfort of the beds and mattresses. Many also appreciated the good prices and overall value for money, along with generally positive experiences regarding delivery speed, timing, and flexibility. Communication throughout the order and delivery process was mostly well-received, with most customers feeling well-informed. Some customers experienced occasional issues with delivery location, lead times, and lapses in communication. There were also isolated comments about beds and mattresses not matching specifications or not meeting firmness expectations.
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Verified
Everything has been so easy, including changing delivery date, and delivery was first thing this morning so wasn't waiting in alday . Have always used bed warehouse, for 25 years they have always been really good value for money and helpful whenever I've had a query
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10 out of 10
I cannot fault the Bed Warehouse. 10 out of 10! They communicated with me by email throughout the order and delivery process. I had put two separate orders through and asked them to merge them into one delivery. They responded positively and even suggested a better mattress for the same price. Something I have never come across after an order. The driver contacted us on the morning of the delivery and the delivery went really smoothly. A really caring and reliable company.
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Please service and bed
The staff were friendly on the phone and the delivery driver was very helpful when our bed arrived. Bed is lovely and well built. Only thing is just that we could have done with another confirmation text the night before delivery
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Quality product and helpful staff
The warehouse team were very helpful with arranging delivery of our new mattress and collection of our old mattress at a time that suited us. Very helpful and responsive. Thank you
Verified
Great product and Service
I have ordered through the bed warehouse 5 times now both bed frames and mattresses. Their product is excellent and they keep you informed on deliveries. On the one occasion we had a screw was missing from the bed frame. They got a replacement part in the post immediately. I recommend this company to friends, family and co workers.
Verified
British made which is fab. Mattresses a bit on the hardside but apprear made well. So too, the the wooden bed frame. Only gripe is that it took 3 weeks for delivery
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Excellent
Prompt delivery as specified, excellent delivery driver, so far so good with the new bed, Feel like a king in a new king size bed.
Verified
Would recommend, excellent service and perfect mattress
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Simple and easy…Thanks
Simple and easy…Thanks!
Verified
Ordered a mattress on line. Quick delivery and took away old mattress. The two delivery men were very friendly and polite.
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Verified
Have had several beds and mattresses from the Bed Warehouse, and always been satisfied. Bought online the delivery driver was very helpful.
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Great customer care. Very responsive to queries and very helpful.
Fast, efficient delivery, even though it was just before Christmas.
Great delivery and assembly team.
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Had previously bought same mattress and found comfortable, so have now replaced one on another bed
Verified
Excellent service. Proposed delivery date wasn't convenient for us but The Bed Warehouse went out of their way to deliver on a more suitable day/time. The driver was held up as the M6 was closed but it still arrived on the promised day and we were kept informed of the hold ups and latest delivery info. Couldn't fault them.
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Verified
Simple to order online. There was a small delay in them receiving the bed ordered, but I was kept informed of this.
Verified
How professional and attentive the staff are