Big Bertha Original- Logo - reviews

Big Bertha Original
Reviews:

611 reviews in the last 12 months5,516 total reviews  

4.14
Good

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Top positive review

2 Nov 2023
 Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.

Top negative review

11 Dec 2023
 Verified review
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
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Reviews for Big Bertha Original

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14 May 2023
 Verified review
I have tried contacting to send delivery back and had zero luck
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Answer by Big Bertha Original
26 May 2023
Sorry about this, we replied to your email 16.05, please check your junk folder. We emailed you again just in case, let us know
26 Sept 2023
 Verified review
Bag needs filling by customer and really needs 2 people.
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Answer by Big Bertha Original
29 Sept 2023
Sorry to hear there was an issue with the filling process. Please email us at sales@bigberthaoriginal.com if you have any questions about this process, we can help.
13 Aug 2023
 Verified review
Not enough filling provided and terrible instructions
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Answer by Big Bertha Original
23 Aug 2023
We cannot find communication from your order, please send us a photo of your item to sales@bigberthaoriginal.com
3 Nov 2023
 Verified review
Cushion were not the size as advertised
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Answer by Big Bertha Original
10 Nov 2023
Apologies, the order has been refunded. Thanks
4 Dec 2023
 Verified review
Expensive and very small
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Answer by Big Bertha Original
6 Dec 2023
We are sorry to hear you are not happy with the item, ee cannot see any communication from your order. Please email sales@bigberthaoriginal.com. You have a 30-day period for returns or exchanges, still time and they can check alternative options for you.
16 Nov 2023
 Verified review
Fill the fucking things
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Answer by Big Bertha Original
16 Nov 2023
We are sorry it was not clear for you that item require assembly on arrival. We do not have any communication related to your order about this issue, if you need further assistance or prefer to return you are still in the cooling off period, please email sales@bigberthaoriginal.com
19 Dec 2023
 Verified review
Not as expected
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Answer by Big Bertha Original
20 Dec 2023
We are sorry to hear this, we cannot find any communication from your order, please send an email to sales@bigberthaoriginal.com and a photo of the item and they will be abel to help.
28 Jun 2023
 Verified review
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20 Jul 2023
 Verified review
Small
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Answer by Big Bertha Original
28 Jul 2023
Thank you, please contact us at sales@bigberthaoriginal.com if you need further assistance, we can check the alternatives for you.
1 Dec 2023
 Verified review
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Answer by Big Bertha Original
6 Dec 2023
We cannot find any communication from your order, please email sales@bigberrthaoriginal.com and they will be able to help.
23 Jul 2023
 Verified review
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Answer by Big Bertha Original
28 Jul 2023
We cannot find communication about your order, if you require further assistance please email sales@bigberthaoriginal.com
23 May 2023
 Verified review
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Answer by Big Bertha Original
26 May 2023
Hello, let us know how we can help with the order at sales@bigberthaoriginal.com