FixPart.co.ukReviews:
3,961 reviews in the last 12 months7,142 total reviews
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Most relevant positive review
11 Aug 2023
Verified review
Hi
I was very impressed with the speed of service and also the regular updates informing me of the status of my order.
But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.
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Most relevant negative review
2 Feb 2024
Verified review
Because FixPart is a .co.uk website, I assumed any returns would be to a UK address, especially considering how prominently they advertise their green credentials. I had a shock when they instructed me to return the part to Italy. I sent the parcel back via Evri 4 weeks ago, but FixPart have since ignored all of my emails requesting an update on this return. I feel completely ripped off.
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Reviews for FixPart.co.uk
16 Sept 2023
Verified review
Despite using website part look up service by reg plate it doesn’t fit
We entered the reg plate to order a replacement wing mirror glass. Took over a week to arrive and it too small
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21 Feb 2024
Verified review
Delivery was slow and part is incorrect. Doesn’t fit despite triple checking it was for the same model I have
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26 Jan 2024
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Your advert said instock 1 to 3 days delivery I received my order 8 days after paying.I am not very impressed
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6 Nov 2023
Verified review
Atrocious customer service - just give you the runaround till you get fed up and don’t bother trying any more.
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9 Sept 2023
Verified review
I haven't received my item after being told it would be here Thursday and I can't do any washing till then.
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2 Mar 2024
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I ordered oven shelf a grill pan shelf came they said they didn't have what I wanted iv return for a refund
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17 Sept 2023
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When ordering part, Web page indicated that UK based Company with next day which is false information.
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20 Nov 2023
Verified review
Advertise as UK company and then ship part from Europe.
was expecting 2 day delivery and it took 5 days
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Answer by FixPart.co.uk
22 Nov 2023
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
29 Aug 2023
Verified review
Product never came and no one got back in touch with me after I've sent email complaining and no reply
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Answer by FixPart.co.uk
5 Sept 2023
Good day, I am sorry to hear that you have not received your order. Unfortunately, I can't yet see any message from you about your order. In fact, I see that it should have been delivered. We have contacted you to sort things out. Michèle, FixPart customer service
27 Dec 2023
Verified review
My part arrived broken and I emailed them with photos of broken part and did not receive any response
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Answer by FixPart.co.uk
29 Dec 2023
Good day, I am sorry to hear that the product was not delivered in good condition. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
20 Sept 2023
Verified review
Try sending my order out. Why am I being asked to review something when I'm still waiting on delivery?
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12 Dec 2023
Verified review
Supply complete parts, and get a decent team to reply to these issues - too useless slow never again.
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Answer by FixPart.co.uk
13 Dec 2023
Good day, All our products are delivered as shown on the website. If you have any questions about the right product, please let us know. Bram, Customer Service FixPart
23 Feb 2024
Verified review
Change your website to not state next day delivery when it takes a week to arrive, false advertising
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3 Oct 2023
Verified review
Do Not Trust These Guys- They sent the wrong part labelled as…
They sent the wrong part labelled as USB and it was just a random laptop power plug no USB at all
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Answer by FixPart.co.uk
9 Oct 2023
Good day, I am sorry to hear that you did not receive the correct product. We have contacted you to look for the correct product. Juliette, Customer service FixPart
19 Feb 2024
Verified review
Don't say something will take 3 days for delivery ,take payment then change delivery to 15 weeks
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6 Dec 2023
Verified review
The part received does not appear to be correct according to the description of what was ordered!
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Answer by FixPart.co.uk
8 Dec 2023
Good day, I am sorry to hear that the product you ordered does not fit. Based on a type number, we can determine whether a product is suitable for a specific device. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
9 Jan 2024
Verified review
Possibly badly packed or courier mishandled but replacement part totally smashed when received!
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28 Nov 2023
Verified review
Wrong part received.
I ordered an oven door and received a hob element.
So far no response from Customer services.
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Answer by FixPart.co.uk
30 Nov 2023
Good day, we are sorry to hear that you did not receive the right product. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
28 Jan 2024
Verified review
I bought a Samsung power adaptor for a Soundbar and received what seems to be a shevel puller
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Answer by FixPart.co.uk
31 Jan 2024
Good day, I'm sorry to hear that. We have reshipped the product to you free of charge. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
22 Nov 2023
Verified review
Wrong item sent and refusing to refund or replace at no cost
Wrong item sent but Fixpart will not refund or replace at no cost - which is against the law.
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Answer by FixPart.co.uk
24 Nov 2023
Good day, I am sorry to hear that you are not satisfied. If you want to return a product and it was ordered incorrectly, the return costs are at your expense. However, we will refund you the cost of the return shipment. If you still have questions about this, please let us know. Bram, FixPart customer service