FixPart.co.ukReviews:
3,856 reviews in the last 12 months6,186 total reviews
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Top positive review
11 Aug 2023
Verified review
Hi
I was very impressed with the speed of service and also the regular updates informing me of the status of my order.
But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.
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Top negative review
19 May 2023
Verified review
Unfortunately I needed a part for my tumble drier and FIXPART advertised it as 'in stock' for immediate dispatch with a 1-2 working day delivery period. Once I ordered it and paid for it I got an email from a French courier saying that the item was being prepared for delivery. I contacted the FIXPART and was advised that the part was not in stock in the UK and was dispatched from a warehouse in Europe. I have been following the tracking, and the item has been (and still is) sitting in a depot in England for the past few days, labelled now as 'Parcel in Transit'. I feel I was misled by the 'in stock' status and the website description of '1-2 working days' delivery. I appreciate this is a minor incovenience not having a drier, but it's a hassle with kids and work uniforms to get dried. Cant recommend FIXPART on this basis.
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Reviews for FixPart.co.uk
2 Apr 2024
Verified review
The part that was sent it absolutely useless for what was required. I had checked that the ring was appropriate for the Krups model. However, it is far too small to replace the gasket ring. I total waste of £15
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13 Apr 2024
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Delay when ordered as it came from another supplier I was told and then FedEx failed to deliver 6 weeks from ordering to delivery
What do you think??
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3 Apr 2024
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No Parts ever received.
You have asked for a rating, but no part has ever arrived. Actually send the parts then your rating might improve.
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4 Apr 2024
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Product was very fake and fragile already came bent dented no way to make pipe smaller
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11 Apr 2024
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Need more photographs and description…
More photographs and description details for products on the website.
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9 Apr 2024
Verified review
Have not received the item yet so hard to give feed back
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Answer by FixPart.co.uk
12 Apr 2024
Good day, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Bram, FixPart customer service
10 Apr 2024
Verified review
Not satisfied
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11 days ago
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7 Apr 2024
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4 Mar 2024
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Avoid! Poor service and products that don't fit
I ordered a new glass turntable for my Sharp microwave. Their website said it was a 'guaranteed fit' for my model. However, when it arrived, the turntable didn't fit. When I asked to return it, the company told me I had to cover the hefty return shipping fee of £6.95. (The box they shipped it in was large enough to fit at least ten turntables inside, which presumably explains the expense - and you are not allowed to use a smaller box to return your item). When I sent screenshots of their website to show that they had guaranteed the fit, they ignored this and simply reiterated that I had to pay the shipping cost. Very poor service. Won't be using again.
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23 Mar 2024
Verified review
New fridge seal for Bosch Fridge Freezer
When I was ordering delivery was 1 -3 days. But when I'd placed the order it became 1 to 2 weeks, but it actually took 4 weeks.
Just tried to fit it, the door seal is the right size and I fitted it ok. But it just does not seal the door. The old seal is smooth on the front face, the new seal has a series of ridges along the front face. It also has a slight flap that the old seal did not have.
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Answer by FixPart.co.uk
25 Mar 2024
Good day, I am sorry to hear that the product you ordered does not fit. Based on a type number, we can determine whether a product is suitable for a specific device. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
20 Mar 2024
Verified review
I haven't received the order i have paid for.
I haven't received any form of notification as to the where abouts. Yet have taken the money.
I knew there was a waiting time for the product. However, i am out of pocket and becoming very frustrated as the lead time is now well overdue. So either a product or a full refund.
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6 Mar 2024
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Awful. Never received what I ordered and when I contacted customer service they were not at all helpful. Had to go back to my credit card company to get my money back in the end after weeks of emailing them and getting no where. I would never order anything from them again
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1 Mar 2024
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Genuinely awful. Found an oven door they said would be compatible with my oven, emailed them to confirm it was definitely compatible, waited 2 weeks to receive an incompatible door and was charged £7 for the privilege of returning it.
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Answer by FixPart.co.uk
4 Mar 2024
Good day, I am sorry to hear that you are not satisfied. If you want to return a product and it was ordered incorrectly, the return costs are at your expense. However, we will refund you the cost of the return shipment. If you still have questions about this, please let us know. Bram, FixPart customer service
23 Mar 2024
Verified review
In my view, extortion.
Whilst your delivery was speedy, £22.02 Inc p.p for ONE tiny 10x3.5 mm. 0 ring seal was extortionate. Please can you explain how you can justify this cost for something t hat cost you less than 5p? !!!!!
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Answer by FixPart.co.uk
25 Mar 2024
Good day, for all our shipments we charge the same amount for shipping costs. In return, you get that the parcel is delivered in good condition, adequately protected and also you get a tracking link that allows you to follow the shipment. If you have any further questions, please let us know. Bram, FixPart customer service
6 Mar 2024
Verified review
First and last time I ordered from them
Ordered a replacement tumble dryer belt that was stated in stock & next day delivery. It arrived a week later from France by which time I ‘d ordered one elsewhere at a fraction of the cost
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Answer by FixPart.co.uk
7 Mar 2024
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
7 Mar 2024
Verified review
Total rubbish
Well a phone number would help , Or sending me the wrong part then charging me postage after another email saying you don't even have the correct part . Absolute rubbish service .
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19 Mar 2024
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Very poor service
Nozzles described as a set only one turn up. Expensive delivery. No phone number to call. Delivery time over a week instead 1-3 working days. Very very poor
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28 Feb 2024
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Part said delivery within 1-3 days it wasn’t
Part said delivery within 1-3 days. It wasn’t so was of no use as needed to source elsewhere when it was obvious the agreement would not be met
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27 Feb 2024
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The part sent to me was not the part I wanted. The part sent (a small washer) was totally overpriced with an exorbitant postal fee
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