FixPart.co.ukReviews:
3,856 reviews in the last 12 months6,186 total reviews
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Top positive review
11 Aug 2023
Verified review
Hi
I was very impressed with the speed of service and also the regular updates informing me of the status of my order.
But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.
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Top negative review
19 May 2023
Verified review
Unfortunately I needed a part for my tumble drier and FIXPART advertised it as 'in stock' for immediate dispatch with a 1-2 working day delivery period. Once I ordered it and paid for it I got an email from a French courier saying that the item was being prepared for delivery. I contacted the FIXPART and was advised that the part was not in stock in the UK and was dispatched from a warehouse in Europe. I have been following the tracking, and the item has been (and still is) sitting in a depot in England for the past few days, labelled now as 'Parcel in Transit'. I feel I was misled by the 'in stock' status and the website description of '1-2 working days' delivery. I appreciate this is a minor incovenience not having a drier, but it's a hassle with kids and work uniforms to get dried. Cant recommend FIXPART on this basis.
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Reviews for FixPart.co.uk
10 Apr 2024
Verified review
Poor descriptions and unhelpful help
The parts more often than not did not have the part number or measurements listed in the item descriptions.
The staff gave incorrect advice when contacted, including suggesting obviously wrong parts, saying that a part listed as fitting the device wasn't suitable and suggesting completely unrelated parts (e.g. saying that I should be replacing a hose with a pump?!?)
On the positive side, the part I received was the one that I ordered which according to the website was what I needed, and the order arrived very quickly with good packaging.
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3 Apr 2024
Verified review
Only the price was any good
I failed to notice that this company appears not to be based in the UK. Appallingly slow dispatch and delivery, to the extent that I went and bought the required part from another company, (which took only 3 days to deliver). Price ok. Can't comment on the part because I didn't use it.
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11 days ago
Verified review
You cannot speak to anyone, I only got computer generated emails, I will now only use companies that I am able contact via phone. I am not sure the reasoning of not having a call number for customer services.
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Answer by FixPart.co.uk
10 days ago
Good day, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Bram, FixPart customer service
3 Apr 2024
Verified review
Delivery forecast
Ordered a fridge part on 26/03/24 it said 1-3 days for delivery, now 3rd April still no sign of it, not sure if it is your fault or Royal Mail.
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7 days ago
Verified review
Long long delivery, still waiting for the part...
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Answer by FixPart.co.uk
6 days ago
Good day, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Bram, FixPart customer service
13 Apr 2024
Verified review
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3 Mar 2024
Verified review
My item took over two months to deliver, nobody kept me updated & when I tried to contact company just didn’t happen, told my partner (business that it could’ve a scam) he said should use E-spares
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Answer by FixPart.co.uk
5 Mar 2024
Good day, I am sorry to hear that you did not receive your order on time. I see that there was indeed some delay because the product was out of stock. Our sincere apologies for that. I see that your order has now been delivered. If there is still something wrong, please let us know. Bram, FixPart customer service
3 Mar 2024
Verified review
Extortionately expensive. Over £17.00 Inc delivery for a very small rubber seal.
See photo for ridiculous packaging.
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Answer by FixPart.co.uk
5 Mar 2024
Good day, I am sorry to hear that you are not satisfied. We have a cheaper alternative available for many products. If you would like more information about this, please let us know. Bram, FixPart customer service
2 Mar 2024
Verified review
I ordered oven shelf a grill pan shelf came they said they didn't have what I wanted iv return for a refund
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27 Mar 2024
Verified review
System says enter 1 if you have a house name only. Parcel sent to house no 1!
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24 Mar 2024
Verified review
Asking for a "compliment" before the product has been received is a bit odd!
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Answer by FixPart.co.uk
25 Mar 2024
Good day, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Bram, FixPart customer service
2 Mar 2024
Verified review
Part did not fit, even though exact model number was used.
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Answer by FixPart.co.uk
4 Mar 2024
Good day, I am sorry to hear that the product you ordered does not fit. Based on a type number, we can determine whether a product is suitable for a specific device. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
13 Mar 2024
Verified review
Does not understand the problem with my order.
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Answer by FixPart.co.uk
15 Mar 2024
Good day, I'm sorry to hear that. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, Customer service FixPart
23 Feb 2024
Verified review
Disappointing,, google page stated UK and next day delivery,, I ordered on a Friday and it was delivered on Wednesday or Thursday!!!,,, I think it was routed thru France !!!!!.
To top it all off during fitting the carbon bush the cable broke so I had to dismantle the motor to remove it.
So had to reorder from UK this time
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23 Feb 2024
Verified review
Wish I had read the reviews before ordering, delivery takes ages as it came from France.
My part said 1 to 3 days ended up being nearly 2 weeks.
The part I received was all good but the delivery times seem to be an issue.
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25 Feb 2024
Verified review
i received a parcel which was supposed to be a samsung mobile battery but it was nothing like a battery
does this look like a battery to you as it doesn’t to me
Shirley Mapes
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Answer by FixPart.co.uk
26 Feb 2024
Good day, we are sorry to hear that you did not receive the right product. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
10 Feb 2024
Verified review
I ordered a door shelf for my Hisense Fridge freezer and have received the wrong part despite entering the correct model number when ordering
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Answer by FixPart.co.uk
12 Feb 2024
Good day, I am sorry to hear that the product you ordered does not fit. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
3 Feb 2024
Verified review
Parts take to long to be delivered and the description isn’t correct the part which I was told would fit doesn’t
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Answer by FixPart.co.uk
5 Feb 2024
Good day, At the time of your order, we unfortunately did not have all products in stock (anymore). The products we did have in stock have already been sent to you, so you don't have to wait for those. The other part of the order will be delivered later. Bram, FixPart customer service
23 Feb 2024
Verified review
Change your website to not state next day delivery when it takes a week to arrive, false advertising
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24 Feb 2024
Verified review
I ordered and paid for 4 cup racks.
Only 1 was delivered
Please dispatch the other 3
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Answer by FixPart.co.uk
26 Feb 2024
Good day, At the time of your order, we unfortunately did not have all products in stock (anymore). The products we did have in stock have already been sent to you, so you don't have to wait for those. The other part of the order will be delivered later. Bram, FixPart customer service