world-of-bottles.co.ukReviews:
92 reviews in the last 12 months742 total reviews
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Top positive review
21 hours ago
Verified review
These were the only people who were selling the jar that I wanted. Price was good, but was a little suprised that even though a co.uk website the items were being shipped from Germany but no custom charge, so that was good too. Best test for any business is how they engage if there is an issue, and there was... a couple of the jars were broken when recieved... but their customer services was EXCELLENT... they responded immediately and once we agreed that I'd like replacements sent out they did this without any question and no cost... so now I have all of the jars I need. Would recommend on price and top customer service.
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Top negative review
29 Apr 2024
Verified review
We have not received any of SEVEN orders placed (first on the 15th April). Bottles we use are out of stock and when you look at your website, it says orders complete which they blatantly are not - most are still in Germany due to a web Customs issue with DPD apparently....
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Reviews for world-of-bottles.co.uk
2 Aug 2023
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26 Jul 2023
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23 Jul 2023
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22 Jul 2023
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31 May 2023
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9 Aug 2023
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Do you guys know about bubblewrap?
So many bottles broken on first delivery that we had to ask for a second delivery. Do you guys know about wrapping material, like bubblewrap??? These bottles are traveling with only thin paper on top on them, no protection at all.
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Answer by world-of-bottles.co.uk
11 Aug 2023
Good afternoon,
We thank you for pointing this out and we apologize that there were problems with the shipment.
For ecological reasons, we try to avoid plastic as far as possible and continue to work on our packaging concept.
Your World of Bottles team
17 Jul 2023
Verified review
Damaged bottle delivery.
Boxes rattle with broken glass, packaging was very poor, no protection with in the carton, bottles loosely packed and expected to transport ok
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Answer by world-of-bottles.co.uk
19 Jul 2023
Good morning,
We are very sorry to hear that you have received damaged items.
You are already in contact with our colleagues and we are sure that this incident will be resolved in your favour.
Thank you for your understanding.
Your team from World of Bottles
18 Apr 2024
Verified review
Customer service seems non existent
Order still not arrived yet and still no reply to my email asking to combine my 2x orders together and refund one of the expensive delivery fees.
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Answer by world-of-bottles.co.uk
18 Apr 2024
Dear customer,
we sincerely apologize for the delay. Your order is on its way and should arrive shortly. We apologize for any inconvenience caused and will be happy to answer any further questions you may have.
Kind regards
world-of-bottles.co.uk
2 Jun 2023
Verified review
2 bottles were damaged and I have emailed you for a refund with no response
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Answer by world-of-bottles.co.uk
2 Jun 2023
Dear Customer,
Thanks for your review. The requested refund will be made within the next few working days. We apologize for the inconvenience caused and remain at your disposal for any further questions.
Your team from world-of-bottles.co.uk
7 Jun 2023
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The delivery was slow and some of the bottles were broken during transit.
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Answer by world-of-bottles.co.uk
7 Jun 2023
Hello,
Thank you for your comment.
We are very sorry that your order was damaged during delivery.
Please always contact our customer service in such a case so that we can react promptly.
Our colleagues have sent you a message.
Thank you very much.
Your team from World of Bottles
11 Aug 2023
Verified review
I've not received my order or any information about it.
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Answer by world-of-bottles.co.uk
14 Aug 2023
Dear customer,
we are sorry to hear that you have not received your order. The agreed refund will be made within the next business days. We apologize for the inconvenience and will be happy to answer any further questions you may have.
Your team from world-of-bottles.co.uk
14 Jun 2023
Verified review
Order nor rcved
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Answer by world-of-bottles.co.uk
16 Jun 2023
Hello,
thank you for your comment.
We are extremely sorry that there has been a delay in the delivery of your order.
We are pleased to see that your order has arrived in the meantime and we hope you enjoy our products.
If you have any further questions, please contact our customer service team directly so that we can help you in a timely manner.
Thank you very much.
Your team from World of Bottles