world-of-bottles.co.uk- Logo - reviews

world-of-bottles.co.uk
Reviews:

85 reviews in the last 12 months734 total reviews  

4.31
Good

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Certified since: 17 Oct 2023
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world-of-bottles.co.uk fulfils all Trusted Shops quality criteria, including
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  • Clear ordering process

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Top positive review

8 Mar 2024
 Verified review
Excellent communication from the beginning - I emailed to say my order was for a birthday gift, could they please make sure it arrived on time and was safely packaged. I received a response within a few hours; my items were dispatched within 24 hours, they arrived after only a few days and everything was packaged perfectly. I am extremely impressed and wanted to share this as I did read some extremely negative reviews which worried me initially.
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Top negative review

6 days ago
 Verified review
We have not received any of SEVEN orders placed (first on the 15th April). Bottles we use are out of stock and when you look at your website, it says orders complete which they blatantly are not - most are still in Germany due to a web Customs issue with DPD apparently....
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Reviews for world-of-bottles.co.uk

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9 days ago
 Verified review
Better shipment partner and get real people to answer emails not an automated service
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Answer by world-of-bottles.co.uk
6 days ago
Hello, Thank you for your comment. We are very sorry if you are not satisfied. Our customer service colleagues believe they have answered all your questions and your order has been delivered. If you still have any questions, please contact our customer service team again. Thank you very much. Your team from World of Bottles
22 Mar 2024
 Verified review
My order was not delivered, returned according to DPD tracking. Despite trying to contact you twice through the contact form , you have failed to communicate.
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Answer by world-of-bottles.co.uk
25 Mar 2024
Dear customer, thank you for your review. A customer service representative will contact you via email. We apologize for any inconvenience caused. Kind regards world-of-bottles.co.uk
9 Aug 2023
 Verified review

Do you guys know about bubblewrap?

So many bottles broken on first delivery that we had to ask for a second delivery. Do you guys know about wrapping material, like bubblewrap??? These bottles are traveling with only thin paper on top on them, no protection at all.
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Answer by world-of-bottles.co.uk
11 Aug 2023
Good afternoon, We thank you for pointing this out and we apologize that there were problems with the shipment. For ecological reasons, we try to avoid plastic as far as possible and continue to work on our packaging concept. Your World of Bottles team