world-of-bottles.co.uk- Logo - reviews

world-of-bottles.co.uk
Reviews:

86 reviews in the last 12 months734 total reviews  

4.31
Good

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Certified since: 17 Oct 2023
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Top positive review

8 Mar 2024
 Verified review
Excellent communication from the beginning - I emailed to say my order was for a birthday gift, could they please make sure it arrived on time and was safely packaged. I received a response within a few hours; my items were dispatched within 24 hours, they arrived after only a few days and everything was packaged perfectly. I am extremely impressed and wanted to share this as I did read some extremely negative reviews which worried me initially.
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Top negative review

6 days ago
 Verified review
We have not received any of SEVEN orders placed (first on the 15th April). Bottles we use are out of stock and when you look at your website, it says orders complete which they blatantly are not - most are still in Germany due to a web Customs issue with DPD apparently....
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Reviews for world-of-bottles.co.uk

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19 Mar 2024
 Verified review
Normally very quick to sort any issues but still awaiting a refund for broken bottles
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Answer by world-of-bottles.co.uk
21 Mar 2024
Dear Customer, Thanks for your review. We apologize for any inconvenience this may cause. The requested refund will be made within the next working days. For further questions please do not hesitate to contact us. Kind regards world-of-bottles.co.uk
22 Feb 2024
 Verified review

Product great. Packaging poor.

The product that I ordered are great. However on arrival some bottles were broken in the packaging.
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Answer by world-of-bottles.co.uk
23 Feb 2024
Good afternoon, Thank you for your comment. We are very sorry to hear that the delivery was damaged. Please send a message to our customer support stating the items concerned so that we can process the complaint. Thank you very much. Your team from World of Bottles
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Stephen S.
Bradford
18 Jul 2023
 Verified review
Every order i've had breakages. Perhaps consider the packaging options (cardboard bottle sleeve for each bottle)? Customer service is excellent though.
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Answer by world-of-bottles.co.uk
21 Jul 2023
Good afternoon, Thank you for your comment. We are sorry that there were problems with your LIeferungen and we will forward your idea to the responsible persons. Of course, our entire team is still available to answer any questions you may have. Your team from World of Bottles
4 Aug 2023
 Verified review

On arrival 3 bottles had broken and teh…

On arrival 3 bottles had broken and the glass was everywhere. The packaging is not sufficient to protect the bottles in transit
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Answer by world-of-bottles.co.uk
8 Aug 2023
Good morning, Thank you for your comment. We are very sorry that there was a problem with your delivery. Our colleagues have contacted you by e-mail to find a solution together with you. Thank you very much. Your team from World of Bottles