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Top positive review
7 Aug 2023
Verified review
Beautiful, high quality watches supported by outstanding customer service. Truly wonderful client care promptly responded to an unexpected issue upon delivery of one watch's band. Their warmly dedicated professional took the time (no pun) to respectfully provide guidance with actionable next steps until a workable option was achieved. Highly recommend this company and its 4-star customer care team: A+!
I ordered a replacement band for my girlfriends watch for Christmas by entering in the watches serial number (R010859) EM0753-01A. I then chose the color, and replacement pins, etc. and completed my order. The website order stated these parts would fit my watch. Even though I ordered this outside of the United States, and had to wait longer than usual for the delivery, I was confident.
The package was delivered and it was on-time and well packed.
When I went to fit it to the watch, I immediately noticed the band width was to wide for the watch and would not fit. They had sent me the incorrect band for the watch. The replacement band they sent me was 59-S52771, it's an 18mm band and too big to fit my watch.
The correct replacement band according to citizen watch is 59-R50413 and its 16mm which is the correct size to fit my watch. But why I was sent the wrong size band for my watch from masters in time is just ridiculous.
And now I'm dead in the water and have the incorrect band for this watch which was supposed to be a Christmas gift. There is no free return, and so you'll have to pay again to send it back even though they sent you the wrong replacement parts. Before you order from this company, consider shopping somewhere else.
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Reviews for mastersintime.com
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18 Apr 2024
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Answer by mastersintime.com
18 Apr 2024
Thank you for your kind review!
Kind Regards, Team Mastersintime.com
17 Apr 2024
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Answer by mastersintime.com
18 Apr 2024
Thank you very much for your positive review!
Great to hear that everything is to your liking. We hope you enjoy your order and we look forward to seeing you again.
Kind Regards, Team Mastersintime.com
17 Apr 2024
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18 Apr 2024
Thank you for your kind review!
Kind Regards, Team Mastersintime.com
16 Apr 2024
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17 Apr 2024
Thank you for your kind review!
Kind Regards, Team Mastersintime.com
14 Apr 2024
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15 Apr 2024
Thank you for your kind review!
Kind Regards, Team Mastersintime.com
14 Apr 2024
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15 Apr 2024
Thank you for your kind review!
Kind Regards, Team Mastersintime.com
12 Apr 2024
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Answer by mastersintime.com
15 Apr 2024
Thank you for your kind review!
Kind Regards, Team Mastersintime.com
20 Apr 2024
Under review
Product is good, but take care with delivery.
I had ordered some watch wrists and also paid for the shipping charges. However, for some unknown reason, the cargo never arrived, and nobody even noticed it. After contacting the customer service, they sent me another shipment, but did not reimburse me for the shipping charges that I had already paid for.
As for the answer you see that there is no control of shipments. You have never reached me.
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Answer by mastersintime.com
25 Apr 2024
Dear Fernando
Indeed we do not keep trace of all the orders we ship, it would be impossible to do so, that's why there is tracking.
As your order was returned to us we offered to resend it with no charge. When you asked for a refund of the shipping charges of a order that was sent and returned to us, we offered to cancel and refund the order and not send it back. This way you would have a full refund for an order that was returned to us.
You wanted it resent, so we did so, but by doing so we are not able to refund shipping costs, as order was sent twice.
All this information is in the email exchange between us and we'll resend again.
your service team mastersintime.com
28 Apr 2024
Verified review
Lousy communication.
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Answer by mastersintime.com
13 days ago
Good day,
Thank you very much for your review
What a shame to hear that you are not satisfied with the communication. If you have any questions about this, we would like to hear from you! you can contact us via email address: info@mastersintime.com. Kind Regards, Team Mastersintime.com
17 Mar 2024
Verified review
I needed a replacement band for my Museum Movado watch. It was a gift and had a stretch band which detracted from the look and originality of the piece. Masters In Time was the only place I found that had the Original Movado watch band. Not only did they have it in stock, but the purchase was easy and the shipping was exceptionally fast. I also purchased a watch pin installation/removal tool which indispensable when I changed the band. I highly recommend every watch collector have one in their tool kit. Thanks Masters In Time!
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Answer by mastersintime.com
20 Mar 2024
Thank you for your great review! :)
Kind Regards, Team Mastersintime.com
31 Mar 2024
Verified review
Citizen watch band
My father gifted me a Citizen watch before he passed away, and I had mistakenly cut the wristband too short making it extremely tight on my wrist. I searched all over for a replacement band and finally came across Masters in Time who had the exact band I needed for the right price.
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Answer by mastersintime.com
3 Apr 2024
Good afternoon,
Thank you very much for your positive review!
Nice to hear that you were able to find the band with us. We hope you will enjoy your watch band in combination with your watch again :). Kind Regards, Team Mastersintime.com
Thanks to the really good, informative website, I found the bracelet for my older Tissot at a really good price here. Shipping from the Netherlands just takes a day or two longer. I'll be happy to come back here if necessary. Thank you!
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Answer by mastersintime.com
13 Mar 2024
Thank you very much for your positive review!
We are happy to hear that everything is to your satisfaction, and we look forward to seeing you again. Kind Regards, Team Mastersintime.com
14 Mar 2024
Verified review
good after the bad
They send me a total different item.
I return the item according to they instructions, but they did't receive it. After some email with the customer service, they refund me anyway. So I change my initial review.
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Answer by mastersintime.com
4 days ago
Thank you for your kind feedback and revision.
We keep working to improve, as we really want to overcome your expectations on your next visit.
Your mastersintime.com Service Team
5 Apr 2024
Verified review
My watch sat for year when I came across your site and saw you had a band for the old Fossil. It is now back on my wrist as my every day watch.Thanks guys for an amazing job, just stellar. Jack
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Answer by mastersintime.com
8 Apr 2024
Thank you for your kind review!
Kind Regards, Team Mastersintime.com
6 Apr 2024
Verified review
I needed a somewhat obscure watch band for a Movado watch. Masters in Time was the only place I found it, and the price was reasonable while the service was great.
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Answer by mastersintime.com
8 Apr 2024
Thank you for your great review.
We hope you will enjoy your purchase, and we look forward seeing you next time!
Kind Regards, Team Mastersintime.com
16 Mar 2024
Verified review
Great price on a genuine Seiko jubilee bracelet for my father-in-law's SKX175 that was gifted to me after he passed. Great product and no issues in shipping.
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Answer by mastersintime.com
20 Mar 2024
Thank you very much for your positive review!
We hope you will enjoy the watch in combination with the new strap.
Kind Regards, Team Mastersintime.com
23 Mar 2024
Verified review
They were so professional in helping replace my father’s watch band. Very timely with delivery and easy to navigate website and ordering process.
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Answer by mastersintime.com
25 Mar 2024
Thank you for your great review!
Kind Regards, Team Mastersintime.com
4 Apr 2024
Verified review
You can improve!
If you advertise additional one year Masters In Times warranty please ensure you send the paperwork with order.That would be appreciated
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Answer by mastersintime.com
4 Apr 2024
Good day,
Thank you very much for your positive review and we appreciate you for your feedback! we will do our best to improve this. \Kind Regards, Team Mastersintime.com
14 Mar 2024
Verified review
Had in stock a watchband that is difficult to find, at a very good price. Shipping was prompt given it was international.
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Answer by mastersintime.com
14 Mar 2024
Thank you for your great review
We are happy to hear everything went according to plan. :)
We hope you will enjoy your purchase, and hope to see you back with us!
Kind Regards, Team Mastersintime.com
22 Mar 2024
Verified review
They have great prices and my order was packed up and shipped quickly. The new watch band looks great on my Addyson!
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Answer by mastersintime.com
25 Mar 2024
Thank you for your great review!
Kind Regards, Team Mastersintime.com
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