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Top positive review
7 Aug 2023
Verified review
Beautiful, high quality watches supported by outstanding customer service. Truly wonderful client care promptly responded to an unexpected issue upon delivery of one watch's band. Their warmly dedicated professional took the time (no pun) to respectfully provide guidance with actionable next steps until a workable option was achieved. Highly recommend this company and its 4-star customer care team: A+!
I ordered a replacement band for my girlfriends watch for Christmas by entering in the watches serial number (R010859) EM0753-01A. I then chose the color, and replacement pins, etc. and completed my order. The website order stated these parts would fit my watch. Even though I ordered this outside of the United States, and had to wait longer than usual for the delivery, I was confident.
The package was delivered and it was on-time and well packed.
When I went to fit it to the watch, I immediately noticed the band width was to wide for the watch and would not fit. They had sent me the incorrect band for the watch. The replacement band they sent me was 59-S52771, it's an 18mm band and too big to fit my watch.
The correct replacement band according to citizen watch is 59-R50413 and its 16mm which is the correct size to fit my watch. But why I was sent the wrong size band for my watch from masters in time is just ridiculous.
And now I'm dead in the water and have the incorrect band for this watch which was supposed to be a Christmas gift. There is no free return, and so you'll have to pay again to send it back even though they sent you the wrong replacement parts. Before you order from this company, consider shopping somewhere else.
Thank you very much for your positive review dear Margaret!
We are happy to hear that you are satisfied. We hope you enjoy your purchase and we look forward to seeing you again.
Kind Regards, Team Mastersintime.com
Thank you for your great review dear Marc!
Kind Regards, Team Mastersintime.com
5 days ago
Verified review
Fast delivery and reliable as always.
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Answer by mastersintime.com
4 days ago
Thank you for your great review dear Petar!
We hope you will enjoy your watch new life, and we hope to see you again with us!
Kind Regards, Team Mastersintime.com
5 days ago
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Answer by mastersintime.com
4 days ago
Thank you for your kind review dear Lawrence !
Kind Regards, Team Mastersintime.com
7 days ago
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Answer by mastersintime.com
7 days ago
Thank you for your great review!
Kind Regards, Team Mastersintime.com
7 days ago
Verified review
Great experience, delivery was quick
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Answer by mastersintime.com
7 days ago
Thank you very much for your positive review
We are happy to hear that you are satisfied. We hope you enjoy your purchase and we look forward to seeing you again.
Kind Regards, Team Mastersintime.com
8 days ago
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Answer by mastersintime.com
7 days ago
Thank you for your great review!
Kind Regards, Team Mastersintime.com
9 days ago
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Answer by mastersintime.com
7 days ago
Thank you for your great review!
Kind Regards, Team Mastersintime.com
11 days ago
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Ist alles super gelaufen.Gerne wieder
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Answer by mastersintime.com
10 days ago
Thank you very much for your positive review
We are happy to hear that you are satisfied. We hope you enjoy your purchase and we look forward to seeing you again.
Kind Regards, Team Mastersintime.com
13 days ago
Verified review
Great delivery to New Zealand
Easy payment conversion.
The watch is exactly what I expected
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Answer by mastersintime.com
12 days ago
Thank you for your great review!
We hope you will enjoy your new watch, and we hope to see you again with us! Kind Regards, Team Mastersintime.com
29 Apr 2024
Verified review
Livraison rapide et conforme à la commande
Bracelet Ferrari et outil de démontage reçu très rapidement. Article conforme à la commande. Pas de manuel pour l’utilisation de l’outil mais nombreux tutos sur YouTube.
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Answer by mastersintime.com
6 days ago
Merci pour le message et le feedback cher Olivier. La satisfaction client est notre priorité et pour cela on essaye de vous donner les meilleurs produits, prix et services et votre message nous motive a continuer dans cette direction.
On attends votre prochaine visite avec impatience.
L'équipe Service Clients Mastersintime.com
28 Apr 2024
Verified review
Item out of stock at first, but was soon informed when available, easy online purchase and trouble free postage item arrived in perfect condition.
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Answer by mastersintime.com
29 Apr 2024
Thank you very much for your positive review
We are happy to hear that you are satisfied. We hope you enjoy your purchase and we look forward to seeing you again.
Kind Regards, Team Mastersintime.com
28 Apr 2024
Verified review
Very pleased with the purchase & not the only time I have bought & other times & will buy again thank you!!!
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Answer by mastersintime.com
29 Apr 2024
Thank you very much for your positive review
We are happy to hear that you are satisfied. We hope you enjoy your purchase and we look forward to seeing you again.
Kind Regards, Team Mastersintime.com
28 Apr 2024
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Lousy communication.
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Answer by mastersintime.com
29 Apr 2024
Good day,
Thank you very much for your review
What a shame to hear that you are not satisfied with the communication. If you have any questions about this, we would like to hear from you! you can contact us via email address: info@mastersintime.com. Kind Regards, Team Mastersintime.com
Thank you for your kind review!
Kind Regards, Team Mastersintime.com
27 Apr 2024
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Answer by mastersintime.com
29 Apr 2024
Thank you for your kind review!
Kind Regards, Team Mastersintime.com
26 Apr 2024
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Answer by mastersintime.com
29 Apr 2024
Thank you for your kind review!
Kind Regards, Team Mastersintime.com
26 Apr 2024
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Answer by mastersintime.com
29 Apr 2024
Thank you for your kind review!
Kind Regards, Team Mastersintime.com
26 Apr 2024
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Answer by mastersintime.com
29 Apr 2024
Thank you for your kind review!
Kind Regards, Team Mastersintime.com
26 Apr 2024
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Treasure Trove
Shopping at Masters in Time is a real pleasure. The range is enormous, their specials are impressive and their delivery highly punctual. Any questions I've had were always answered satisfactorily.
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Answer by mastersintime.com
29 Apr 2024
Thank you for your great review!
We hope you will enjoy your purchase and we hope to see you again with us
Kind Regards, Team Mastersintime.com
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