mastersintime.com
Reviews:

3,184 total reviews   1,370 reviews in the last 12 months

4.78

Excellent

3,184 total reviews
1,370 reviews in the last 12 months

5
87 %
4
8 %
3
2 %
2
< 1 %
1
2 %

Certified since: May 31, 2023

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Review summary

Customers consistently praise the fast and reliable international shipping, as well as the wide selection and availability of hard-to-find or discontinued watch parts and bands. The website is easy to navigate, making it simple for customers to find and order the correct parts. Customer service is generally described as responsive, helpful, and communicative, and customers value the prompt and clear communication regarding order status, tracking, and stock notifications. Products are often noted for being original, high quality, and exactly as described, and prices are considered fair and competitive, especially for rare items. Some customers have experienced shipping delays, typically due to customs or external carriers. There are occasional reports of inconsistent information or inflexibility from customer service. A few customers mention unexpected taxes or higher than anticipated overall costs, as well as occasional issues with product fit or missing accessories.

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Reviewsmastersintime.com

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Community member 
1 Reviews
 Verified

New old stock found here!

I ordered a factory Frédérique Constant brown alligator band to match my 2017 classic moon phase as a variation from my black band, as well as the correct FC deployment clasp. They had everything I needed! Shipping was extremely fast to the USA. Band and clasp were perfectly new. I couldn’t be happier. I’m thankful that this place exists otherwise I’d be buying used parts!

Reply from mastersintime.com

Thank you so much for this wonderful review. We are especially happy that we could help you find both the Frédérique Constant strap and the correct clasp for a watch from 2017, particularly when the alternative would have been searching through used parts. It must be such a good feeling to have found everything you needed in new condition and to now have a beautiful brown option alongside the original black strap. We are also really pleased that the order reached you in the USA so quickly. Most of all, we hope the new combination gives your Classic Moonphase exactly the variation you were looking for and that you enjoy switching between the two looks for many years to come. If you ever need another hard-to-find strap or part, we will be very happy to help you again. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified
I ordered different bracelets from this company and I was always very very satisfied with the products, service, shipping and even returning and refunding. This is the best service I had of all of this kind for my needs, specifically bracelets for watches. I cannot speak for other products but I doubt it would be any different. Awesome service and quality of products no kidding.

Reply from mastersintime.com

Thank you so much for this amazing 5-star review. We are genuinely delighted to hear that you have ordered several watch bracelets from us and have been so satisfied every time, not only with the products themselves, but also with the service around your orders, shipping, returns and refunds. Knowing that you have had such consistently positive experiences with us is a huge compliment and means a great deal to our team. It is especially lovely to hear that, for your watch bracelet needs, our service stands out so strongly for you. That kind of trust is something we really value. We hope all of your bracelets continue to serve you well and keep your watches looking and feeling exactly the way you want them to. Whenever you need another bracelet or any help finding the right one, we will be very happy to help you again. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified

Great Service and Fair Prices

I am very satisfied with my purchase from Mastersintime.com. The item had been out of stock for a while, but the availability notification worked perfectly. As soon as I received the alert, the item was genuinely available and I could order it immediately. Shipping from the Netherlands to Slovakia took about seven business days, and the delivery cost was reasonable. The product was well packaged, original, and arrived in perfect condition. The prices were also very competitive, especially for an item that was unavailable or more expensive elsewhere. Thank you!

Reply from mastersintime.com

Thank you so much for taking the time to share this. It is nice to hear that your patience paid off and that you were able to get hold of an item that had been difficult to find for some time. We are very pleased that you could place your order with confidence and that everything arrived exactly as you had hoped. Your kind words about the overall experience mean a lot to us, especially knowing that you had other options to compare us with. We hope you are very happy with your purchase and enjoy it for a long time. If we can ever help you find something again, we will be very happy to do so. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified
Good ranges with good prices. The watch I wanted is not sold in my market region. While their FAQs cover most things customer service was responsive to my query about what was unclear - although generalised and not as precise as I had hoped. The 'standard' shipment to 'outside the EU' tracking went missing at 'exit customs' and was invisible for a week+ although that is not within MastersinTime control nor their problem per se. The parcel tracking reappeared at my 'incoming customs' and was delivered within 2 days of the original estimation. s/Happy Customer

Reply from mastersintime.com

Thank you so much for taking the time to share such a detailed review. We are genuinely delighted that you were able to find the watch you wanted with us, especially when it was not available in your own market! It is wonderful to know that the product itself made the whole search worthwhile in the end and that you are happy with your purchase. We are also pleased that our customer service responded quickly when you needed clarification, although we completely understand that you had hoped for a more precise answer. The gap in tracking after export customs must have been frustrating as well. Once a parcel has left our warehouse, the international journey is handled by the carrier and customs, so we cannot directly influence every update along the way. We really appreciate how fairly you looked at that part of the experience. Most of all, we are very happy that everything came together in the end and that the watch reached you close to the original estimate. “Happy Customer” is exactly what we love to hear! We hope you enjoy your new watch for a long time, and if we can ever help you again, we will be very happy to do so. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified
After 5 years the silicon straps of my much loved summer and winter Ice Watches deteriorated and stretched (possibly due to the intense heat of Malta). As I have had surgery on my arm where the strap/watch sits I was desperate to replace them and was so happy that Masters in Time were able to supply suitable straps which arrived within 5 days of placing the order. Thank you Masters in Time for making it possible for me to continue wearing the watches that are comfortable to wear.

Reply from mastersintime.com

Thank you for sharing such a personal experience. We are so pleased that you were able to find suitable replacement straps for your much-loved Ice Watches, especially when comfort was so important after your arm surgery. It must have been a real relief to be able to keep wearing watches that already feel right for you. We are also glad the straps reached you in Malta so quickly and that everything worked out so well. We hope you can continue enjoying both watches comfortably for many years, and should you ever need help finding another replacement strap, we will be happy to assist you. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified
The watch band I ordered was exactly as described and very good quality. Easy to order and arrived as promised. Unfortunately I only glanced at the guides regarding how to change watch bands, so the band I ordered was not correct for my watch, I urge everyone else to take the to use the guides before placing your order. Planning to order the correct band.

Reply from mastersintime.com

Thank you very much for your detailed review. We are really pleased that the quality of the strap made such a good impression and that the ordering process itself went smoothly. It is a shame that the strap turned out not to be the right one for your watch, but we really appreciate the way you have shared your experience so openly. The guides are there to help make that final check before ordering, and it is very kind of you to point that out for other customers as well. We hope the next strap is the perfect match and that your watch is soon ready to wear again. If you are ever unsure about the fit or would simply like us to double-check before placing your next order, you are always very welcome to contact us. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified
I am usually quite suspicious, always on high alert and refrain from making credit card purchases from outside of the US.This could not be further from the truth whenever I have the opportunity to purchase items from Masters In Time. I have so much TRUST in this company that I have re-purchased from them on several occasions. Always Smooth, Sscure- and Lightning Fast, well packaged shipping. Thank You Masters in Time.! I will be a confidant Regular Customer!

Reply from mastersintime.com

Thank you so much for this wonderful review!! What an incredible compliment to know that Masters in Time has earned your trust so completely, especially when you are normally very cautious about ordering from outside the US. The fact that you have returned to us several times means a great deal, and your confidence in our service is something we truly appreciate. We are thrilled that every order has felt secure, smooth and exceptionally fast, and that your purchases have always arrived carefully packaged. Your words genuinely made us smile, and we are very happy to welcome you as a regular customer. We look forward to helping you again with the same care and reliability! Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified

Great communications throughout the order process!

I was waiting on an out of stock item. Once it was restocked, I received notification and was able to order. My order was processed quickly and I received excellent communications throughout the entire process. My item arrived very quickly and was in perfect condition. Very pleased and can highly recommend!

Reply from mastersintime.com

Thank you so much for your wonderful review. We can imagine how nice it must have been to finally see the item come back in stock after waiting for it. We are especially happy that, once you were able to order, the whole experience felt reassuring and well handled from our side. Knowing that you felt well informed throughout and would happily recommend us is a fantastic compliment. We hope the item was well worth the wait and that you enjoy it for a long time. If you ever need us again, we will be very happy to help. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified

Excellent customer service

Helpful customer service who are quick to respond to queries. Tracking showed my parcel stuck overseas for 3 weeks - customer service took full responsibility for finding my parcel, and their response was respectful and informative about finding my parcel. The watchband that I ordered was just as pictured and described in the web site

Reply from mastersintime.com

Thank you so much for sharing your experience. We are especially pleased that, during such a frustrating delay, you felt genuinely supported and kept well informed. Waiting three weeks while tracking appears to be stuck overseas can be incredibly unsettling, so it means a great deal to hear that our customer service gave you confidence that the situation was being taken seriously and properly followed up. We are also very happy that, once everything was resolved, the watch band itself was exactly what you expected from the website. We hope you enjoy it for a long time, and if you ever need us again, we will be very happy to help. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified

Replacement watch band

My original ordered watch band said it was delivered, but I had not received it. I reached out to the company and they responded quickly and were very caring and helpful. They offered a full refund or would send out another watch band, which is what I wanted. The watch band replacement was sent out overnight at no charge. I received it and couldn’t be happier or more impressed with the company.

Reply from mastersintime.com

Thank you for your review. What a wonderful message to receive, especially after the first watch band did not arrive as expected. We are really happy that you felt cared for and helped quickly when you reached out to us! It is lovely to hear that the replacement was arranged in the way you preferred and that receiving it so fast turned the situation into such a positive experience. Thank you for sharing this with us, it means a lot that you are so happy and impressed after everything was resolved. We hope you enjoy wearing your replacement watch band. If we can help you again in the future, we would be happy to do so. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified

Amazing Availability

Looking for Rare Seiko parts, masters came through on a very rare piece. Just about to give up, I found mastersintime with AI suggestions for my investigation. Sure enough, I found the exact part needed, which arrived quickly shipping from overseas. Thank You for completing my search, I can now enjoy wearing this rare piece, dream come true.

Reply from mastersintime.com

Thank you so much for this amazing review. What a fantastic feeling it must have been to finally find such a rare Seiko part just when you were about to give up the search! We are absolutely delighted that Masters in Time could help complete the puzzle and bring this special watch back to your wrist. Knowing that the exact part arrived quickly from overseas and made this long search end in a dream-come-true moment is incredibly rewarding to read. We hope you enjoy wearing this rare piece for many years to come, and we would be thrilled to help you again with any future search. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified

Fast delivery and according to specs

Ordered on Tuesday late evening and the product arrived on Thursday afternoon. The watch was according to expectation. All protective covers were in place (on the strap, bracelet and glass). Master in Time and DHL make a very good team since the order was shipped from The Netherlands to Romania in less than two days, basically. I recommend the site and I may return for future purchases. Cheers.

Reply from mastersintime.com

Thank you for your review. What a fantastic experience to read about, especially with the watch arriving in Romania so quickly after a late Tuesday evening order! Even better that it arrived just as expected, with all protective covers still neatly in place. It is wonderful to hear that both the watch and the delivery gave you so much confidence in ordering from us. We hope you enjoy wearing your new watch, and we would be very happy to welcome you back whenever you are looking for another one. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified

Super fast shipping, excellent authentic Certina part.

I ordered a Certina bracelet band, it arrived very quickly and was perfect in every way; authentic, well packaged and exactly what I wanted. There were no customs issues shipping to the USA, it was a very easy purchase and I'd do it again without hesitation. I can definitely recommend Masters In Time to anyone.

Reply from mastersintime.com

Thank you so much for this wonderful review. What a pleasure to hear that the Certina bracelet arrived so quickly and was perfect in every detail. We are especially pleased that it was exactly the authentic part you were looking for and that the entire purchase, including delivery to the USA, felt so easy and straightforward. Your recommendation and the fact that you would order from us again without hesitation mean a great deal to us. We hope the new bracelet is a perfect match for your watch and that you enjoy it for a long time. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified
Excelent website, excellent service, excellent delivery, except for one point: I understood from your website that taxes were included in the price. In the case of Peru it was not so and I was charged full taxes. Maybe you were refering to local taxes in the seller's address, but you should clarify this for your customers. The LIP T18 watch exceded my expectations.

Reply from mastersintime.com

Thank you very much for taking the time to share such a detailed review. We are really pleased that the watch itself exceeded your expectations and that your overall experience with us was so positive. We also completely understand your point about the taxes. For destinations outside the EU, local import duties and taxes can be charged by the destination country, and these are not always included in the price shown on our website. Because the amount and way they are applied can differ per country, we unfortunately cannot always include them in advance. That said, we agree that this should be as clear as possible before ordering, so your feedback about how we communicate this is very useful and something we will take seriously. We hope you enjoy wearing your LIP T18 for a long time, and we are very happy that the watch itself made such a strong impression. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified
I ordered from Australia. This was my first using Masters in Time. I chose Express shipping and it arrived super quick! Really happy. Masters in Time were the only company stocking original Seiko watch bands. Wearing this watch again after so many years. Thank you!

Reply from mastersintime.com

Thank you so much for this wonderful review. We are especially happy that you found the original Seiko watch band you had been searching for, and even more so knowing it has brought a watch back into use after so many years. That makes this such a lovely order to read about. It is also great to hear that your first experience with Masters in Time, all the way from Australia, left you feeling so positive. We truly appreciate the trust you placed in us and hope you get a lot of enjoyment from wearing your Seiko again. Best Regards, Team Mastersintime.com.
Community member 
2 Reviews
 Verified

Repeat customer for items available nowhere else!

I placed an order some time ago with this seller, and the transaction went smoothly. For this order, Masters In Time had what I wanted in stock! The transaction was smooth and easy. I had a question about an item, and sent them a question. My question was answered quickly. I received my item, and I am very happy! Great job!

Reply from mastersintime.com

Thank you so much for your wonderful review! It means a lot that you came back to us again, especially for items that are so difficult to find elsewhere. We are really glad this order felt smooth and easy for you, and that your question was answered quickly when you needed help. Most of all, it is lovely to read that you received exactly what you were looking for and that you are so happy with it. We truly appreciate your trust in us! We hope you enjoy your item, and if we can help you with another question or order in the future, we would be happy to do so. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified

Mido Ocean Star 39

They got my band for my Mido Ocean Star 39 very quick. They emailed me that it was available. I made the order. Shipping was very fast from the UK to the US. My band was as described and in perfect condition. I provided a before and after picture for everyone to see.

Reply from mastersintime.com

Thank you so much for this wonderful review. What a pleasure to hear that you were able to get the right band for your Mido Ocean Star 39 so quickly after receiving the availability notification. We are delighted that it arrived in perfect condition and was exactly as described. The before-and-after photos really show how much a new band can refresh the entire look of a watch, and it is fantastic to see your Mido looking so complete again. We hope you enjoy wearing it for a long time. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified
Using detailed website enabled the identification of correct band for specific model of Seiko watch. Originally specific band was out of stock so registered a notification to advise when in stock. Received notification band was in stock - order placement was straight forward and shipping time was quick. Great Service!

Reply from mastersintime.com

Thank you for your review. What a lovely experience to read about! We are really happy that the detailed information on the website helped you find the correct band for your Seiko watch. Great that the stock notification then came at the right moment, so you could order it once it was available again. It is lovely to hear that everything after that felt straightforward and quick, and that you look back on it as great service. We hope you enjoy wearing your new watch band. If we can help you again in the future, we would be happy to do so. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified

Genuine Tissot leather strap

The website made it very easy to identify the correct strap for my Tissot PRC200. International delivery (to NZ) was fast, arriving 5 days before the estimated date. An excellent customer experience all round.

Reply from mastersintime.com

Thank you so much for your wonderful review. We are really happy that the website made it easy to find the right strap for your Tissot PRC200 and that everything gave you confidence you had chosen correctly. It is especially nice that the parcel made it all the way to New Zealand even earlier than expected. We hope the new strap fits perfectly and gives your Tissot that fresh, complete feel again. If you ever need another strap or part in the future, we will be very happy to help you again. Best Regards, Team Mastersintime.com.
Community member 
3 Reviews
 Verified

Website is easy to navigate, great product assortment!

Website is easy to navigate. Have never had a problem finding an OEM band/strap/bracelet for one of my watches or watch builds. Prices are good, shipping is fast, and items come well packaged ... what's not to like!! I added a Citizen Stainless Steel bracelet to my Citizen Black Gradient E365 Professional Diver's watch that originally came the a nice rubber strap and replaced the leather racing strap on my Tsuno Chrono Racer with a matching titanium barcelet that came with an earlier Citizen release, both worked superbly!! I've ordered Seiko Dive Straps in the past, as well as replacement Citizen Leather Blue Angels straps for other watches in my collection. Just a straight forward, good website that supports my needs/wants. Buy with confidence, this is a great site that I'll certainly continue to use.

Reply from mastersintime.com

Thank you very much for your wonderful review and for sharing these beautiful photos with us. We’re truly delighted to hear that you found our website easy to use and that you’ve had such positive experiences finding original straps and bracelets for your watches. It is especially great to know that the Citizen and Tsuno combinations worked out so well for you. Your kind words about our assortment, pricing, shipping and packaging mean a lot to us. We really appreciate your continued trust and support, and we look forward to helping you again in the future. Enjoy your watches, and have a wonderful day! Kind regards, The Masters in Time Team

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Contact

mastersintime.com

  • www.mastersintime.com
  • Rotterdam, NLD
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About

mastersintime.com

Welcome to Masters in Time, the specialist in brand-name watches since 1992. We offer an extensive collection of women's watches, men's watches, and children's watches from over 70 well-known brands f...

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