Review summary
Customers frequently praise the fast and prompt shipping, high product quality and authenticity, and the perfect fit of items received. The website is noted for being easy to navigate and efficient, making it simple for customers to find and order the right products. Customer service is commonly described as responsive, helpful, and supportive, and many appreciate the availability of rare or hard-to-find watch parts and bands. The ordering process is highlighted as smooth and straightforward, and pricing is often regarded as fair and competitive. Some customers note occasional shipping delays, particularly with international orders or customs. There are a few mentions of minor product mismatches or quality concerns, as well as instances of inflexible or unhelpful customer service. In addition, a small number of customers express concerns about price changes or the value offered relative to included accessories.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsmastersintime.com
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Verified
After 5 years the silicon straps of my much loved summer and winter Ice Watches deteriorated and stretched (possibly due to the intense heat of Malta). As I have had surgery on my arm where the strap/watch sits I was desperate to replace them and was so happy that Masters in Time were able to supply suitable straps which arrived within 5 days of placing the order. Thank you Masters in Time for making it possible for me to continue wearing the watches that are comfortable to wear.
Reply from mastersintime.com
Thank you for sharing such a personal experience. We are so pleased that you were able to find suitable replacement straps for your much-loved Ice Watches, especially when comfort was so important after your arm surgery. It must have been a real relief to be able to keep wearing watches that already feel right for you. We are also glad the straps reached you in Malta so quickly and that everything worked out so well. We hope you can continue enjoying both watches comfortably for many years, and should you ever need help finding another replacement strap, we will be happy to assist you.
Best Regards,
Team Mastersintime.com.
Verified
I am usually quite suspicious, always on high alert and refrain from making credit card purchases from outside of the US.This could not be further from the truth whenever I have the opportunity to purchase items from Masters In Time. I have so much TRUST in this company that I have re-purchased from them on several occasions. Always Smooth, Sscure- and Lightning Fast, well packaged shipping. Thank You Masters in Time.! I will be a confidant Regular Customer!
Reply from mastersintime.com
Thank you so much for this wonderful review!! What an incredible compliment to know that Masters in Time has earned your trust so completely, especially when you are normally very cautious about ordering from outside the US. The fact that you have returned to us several times means a great deal, and your confidence in our service is something we truly appreciate. We are thrilled that every order has felt secure, smooth and exceptionally fast, and that your purchases have always arrived carefully packaged. Your words genuinely made us smile, and we are very happy to welcome you as a regular customer. We look forward to helping you again with the same care and reliability!
Best Regards,
Team Mastersintime.com.
Verified
Replacement watch band
My original ordered watch band said it was delivered, but I had not received it. I reached out to the company and they responded quickly and were very caring and helpful. They offered a full refund or would send out another watch band, which is what I wanted. The watch band replacement was sent out overnight at no charge. I received it and couldn’t be happier or more impressed with the company.
Reply from mastersintime.com
Thank you for your review. What a wonderful message to receive, especially after the first watch band did not arrive as expected. We are really happy that you felt cared for and helped quickly when you reached out to us! It is lovely to hear that the replacement was arranged in the way you preferred and that receiving it so fast turned the situation into such a positive experience. Thank you for sharing this with us, it means a lot that you are so happy and impressed after everything was resolved. We hope you enjoy wearing your replacement watch band. If we can help you again in the future, we would be happy to do so.
Best Regards,
Team Mastersintime.com.
Verified
Amazing Availability
Looking for Rare Seiko parts, masters came through on a very rare piece. Just about to give up, I found mastersintime with AI suggestions for my investigation. Sure enough, I found the exact part needed, which arrived quickly shipping from overseas. Thank You for completing my search, I can now enjoy wearing this rare piece, dream come true.
Reply from mastersintime.com
Thank you so much for this amazing review. What a fantastic feeling it must have been to finally find such a rare Seiko part just when you were about to give up the search! We are absolutely delighted that Masters in Time could help complete the puzzle and bring this special watch back to your wrist. Knowing that the exact part arrived quickly from overseas and made this long search end in a dream-come-true moment is incredibly rewarding to read. We hope you enjoy wearing this rare piece for many years to come, and we would be thrilled to help you again with any future search.
Best Regards,
Team Mastersintime.com.
Verified
Fast delivery and according to specs
Ordered on Tuesday late evening and the product arrived on Thursday afternoon. The watch was according to expectation. All protective covers were in place (on the strap, bracelet and glass). Master in Time and DHL make a very good team since the order was shipped from The Netherlands to Romania in less than two days, basically. I recommend the site and I may return for future purchases. Cheers.
Reply from mastersintime.com
Thank you for your review. What a fantastic experience to read about, especially with the watch arriving in Romania so quickly after a late Tuesday evening order! Even better that it arrived just as expected, with all protective covers still neatly in place. It is wonderful to hear that both the watch and the delivery gave you so much confidence in ordering from us. We hope you enjoy wearing your new watch, and we would be very happy to welcome you back whenever you are looking for another one.
Best Regards, Team Mastersintime.com.
Verified
Super fast shipping, excellent authentic Certina part.
I ordered a Certina bracelet band, it arrived very quickly and was perfect in every way; authentic, well packaged and exactly what I wanted. There were no customs issues shipping to the USA, it was a very easy purchase and I'd do it again without hesitation. I can definitely recommend Masters In Time to anyone.
Reply from mastersintime.com
Thank you so much for this wonderful review. What a pleasure to hear that the Certina bracelet arrived so quickly and was perfect in every detail. We are especially pleased that it was exactly the authentic part you were looking for and that the entire purchase, including delivery to the USA, felt so easy and straightforward. Your recommendation and the fact that you would order from us again without hesitation mean a great deal to us. We hope the new bracelet is a perfect match for your watch and that you enjoy it for a long time.
Best Regards,
Team Mastersintime.com.
Verified
Repeat customer for items available nowhere else!
I placed an order some time ago with this seller, and the transaction went smoothly. For this order, Masters In Time had what I wanted in stock! The transaction was smooth and easy. I had a question about an item, and sent them a question. My question was answered quickly. I received my item, and I am very happy! Great job!
Reply from mastersintime.com
Thank you so much for your wonderful review! It means a lot that you came back to us again, especially for items that are so difficult to find elsewhere. We are really glad this order felt smooth and easy for you, and that your question was answered quickly when you needed help. Most of all, it is lovely to read that you received exactly what you were looking for and that you are so happy with it. We truly appreciate your trust in us!
We hope you enjoy your item, and if we can help you with another question or order in the future, we would be happy to do so.
Best Regards,
Team Mastersintime.com.
Verified
Using detailed website enabled the identification of correct band for specific model of Seiko watch.
Originally specific band was out of stock so registered a notification to advise when in stock.
Received notification band was in stock - order placement was straight forward and shipping time was quick.
Great Service!
Reply from mastersintime.com
Thank you for your review. What a lovely experience to read about! We are really happy that the detailed information on the website helped you find the correct band for your Seiko watch. Great that the stock notification then came at the right moment, so you could order it once it was available again. It is lovely to hear that everything after that felt straightforward and quick, and that you look back on it as great service. We hope you enjoy wearing your new watch band. If we can help you again in the future, we would be happy to do so.
Best Regards,
Team Mastersintime.com.
Verified
Website is easy to navigate, great product assortment!
Website is easy to navigate. Have never had a problem finding an OEM band/strap/bracelet for one of my watches or watch builds. Prices are good, shipping is fast, and items come well packaged ... what's not to like!! I added a Citizen Stainless Steel bracelet to my Citizen Black Gradient E365 Professional Diver's watch that originally came the a nice rubber strap and replaced the leather racing strap on my Tsuno Chrono Racer with a matching titanium barcelet that came with an earlier Citizen release, both worked superbly!! I've ordered Seiko Dive Straps in the past, as well as replacement Citizen Leather Blue Angels straps for other watches in my collection. Just a straight forward, good website that supports my needs/wants. Buy with confidence, this is a great site that I'll certainly continue to use.
Reply from mastersintime.com
Thank you very much for your wonderful review and for sharing these beautiful photos with us.
We’re truly delighted to hear that you found our website easy to use and that you’ve had such positive experiences finding original straps and bracelets for your watches. It is especially great to know that the Citizen and Tsuno combinations worked out so well for you.
Your kind words about our assortment, pricing, shipping and packaging mean a lot to us. We really appreciate your continued trust and support, and we look forward to helping you again in the future.
Enjoy your watches, and have a wonderful day!
Kind regards,
The Masters in Time Team
Verified
The Masters In Time website should be bookmarked and your first stop!!
The Masters In Time website is extremely easy to use and find what you're looking for. Great variety of brands and product. In my case, I've purchased several OEM bands for my Citizen and Seiko watches and watch builds. This latest purchase was for a OEM titanium bracelet for the Citizen Tsuno Chrono Racer that came with a leather racing style strap, I saw an earlier version on a titanium bracelet, loved it, and sure enough, Masters In Time had one in stock ... could not be happier with this purchase, and the others I've made here (have a 22 mm Citizen stainless steel bracelet from them coming in today). Shop with confidence, everything I've ordered has had fast shipping from them, are well packaged, and exactly as they describe it ... always my first stop when shopping bands/straps/bracelets.
Reply from mastersintime.com
Thank you very much for your wonderful review and for sharing these beautiful photos with us!
We’re truly delighted to hear that our website has become your first stop when searching for watch straps and bracelets. It’s great to know that you’ve had such positive experiences with your Citizen and Seiko purchases, and especially that the titanium bracelet for your Tsuno Chrono Racer met your expectations so perfectly.
Your kind words about our assortment, ease of use, shipping and packaging mean a lot to us. We really appreciate your continued trust and support.
Enjoy your watches, and we look forward to assisting you again in the future!
Kind regards,
The Masters in Time Team
Verified
Excellent service!
I ordered a Raymond Weil Ladies’ Toccata 5925. This watch is absolutely stunning and I’d wanted one for years! Unfortunately, the style had been discontinued and I thought I was out of luck, until I saw that Masters in Time had one in stock. I ordered it, it was promptly and securely shipped to UK and is on my wrist, a mere 48 hours later! I love it! Thank you so much!
Reply from mastersintime.com
Thank you for your review. What a wonderful story to read, especially knowing how long you had been hoping to find this specific Raymond Weil model. We can imagine how exciting it must have been to finally see it in stock and have it on your wrist so quickly, and it’s great to hear everything from ordering to delivery to the UK went so smoothly. Your enthusiasm really comes through, and we’re so glad we could be part of making this long-awaited purchase a reality. We wish you many years of enjoyment with this beautiful watch. If we can assist you again in the future, we would be delighted to help!
Best Regards, Team Mastersintime.com.
Verified
Masters In Time is just about the very best website you can visit, if you're looking for an OEM bracelet or strap from a particular brand. The website is very easy to navigate, their database and inventory is incredible in its scope, I've yet to find a business that comes close to what they can offer.
Reply from mastersintime.com
Wow, thank you so much for this wonderful compliment! It is really great to hear that Masters In Time feels like such a helpful and reliable place for you when looking for an original bracelet or strap from a specific brand. Finding the right OEM part can be quite specific, so it means a lot to know that our website made that search easy and worthwhile for you. Your words about the range and availability really do make us happy, especially because it sounds like you have looked carefully at what is out there and found something with us that stands out. We hope you enjoy your purchase. If we can help you again in the future, we would be happy to do so.
Best Regards,
Team Mastersintime.com.
Verified
Thank you Masters in Time for finding me the Fossil watchband that I couldn't locate in the US. When you obtained stock you sent me an email telling me so and I could then place an order with you. I received the band withing the couple weeks promised. I sincerely appreciate your efficient operation. Best, Susan Brown
Reply from mastersintime.com
Hello Susan, thank you very much for your lovely review!
We're delighted we could help you find the Fossil watchband you were looking for and that everything arrived within the promised time.
Thank you for your trust and kind words.
The Mastersintime.com team.
Verified
Inflexible customer service staff
Purchased two watch straps. Prior to ordering I emailed and asked customer service whether they could deliver using PostNL (Dutch Post), and got the answer of 'NO', despite I had previously received deliveries from PostNL (and I told customer service). I was also told to choose SpringXPS - which was in my own experience quite unreliable (once taking forever to send out the goods).
I ordered anyway using the online shopping system, and specify 'Delivery via PostNL please'. The order was then sent using PostNL, anyway (probably by smarter warehouse/despatch staff). Just don't understand why customer service people had to be so inflexible and difficult to customers.
Reply from mastersintime.com
Thank you for your feedback. We’re sorry to read that the contact with our customer service came across as inflexible to you. For deliveries to Australia, PostNL is unfortunately not a direct shipping option we can offer. The available options for your address were Spring and DHL Express, and your order was shipped with Spring, which is connected to PostNL but is not the same as a direct PostNL shipment.
We understand that you would have preferred a different carrier, especially based on your earlier delivery experiences. At the same time, our customer service team can only advise and arrange the shipping methods that are actually available for the destination country. We hope this explains why we could not confirm PostNL as an option before you placed the order. We hope the watch straps arrived in good order and that you can still use them with satisfaction.
Best Regards,
Team Mastersintime.com.
Verified
Great Product and Great Customer Service
I was a bit apprehensive given that it was an international purchase but I couldn't be happier. The item was accurate to the description and what I was expecting. Communication during and after the purchase were excellent including tracking of the shipment. I will absolutely be a return customer for future watch and watch parts purchases. Thank you!!!!
Reply from mastersintime.com
Thank you for your review. It’s completely understandable to feel a bit hesitant about ordering internationally, so it’s especially nice to hear that everything turned out just as you had hoped. We’re glad the item matched your expectations and that our communication and tracking updates gave you confidence throughout the process. It means so much to us that you’re considering coming back to us for future purchases! We hope that you enjoy your purchase to the fullest. Should you have any questions in the future, we will be happy to assist you again.
Best Regards, Team Mastersintime.com.
Verified
I have purchased several watches from Masters in Time and on every occasion they have been very responsive and highly professional and always delivered. They offer a wide range of brands at highly competitive prices and are an excellent resource for both first time watch buyers and avid watch collectors.
Reply from mastersintime.com
Hello, thank you very much for your wonderful review!
We are truly honoured by your continued trust over multiple purchases. It is especially rewarding to hear that you appreciate our service, professionalism, selection of brands and competitive prices.
Whether for a first watch or the next addition to a collection, we are always delighted to help fellow watch enthusiasts.
The Mastersintime.com team.
Verified
In the end all was good
Everything was great, the offers are alright. The only thing I found strange was that the delivery time when you order is clear, but when you've paid and your order gets confirmed, the confirmed date is longer. The item arrived within the first given time, but I lost some of my trust when a different date was confirmed AFTER I had paid. Don't do this please.
Reply from mastersintime.com
Thank you for sharing your experience. We are glad to hear that everything was good in the end and that the item arrived within the first delivery time shown. We do understand your point about the confirmed date changing after payment, because that can feel confusing and can make the order feel less certain than it should.
Since we ship worldwide, delivery estimates can sometimes be adjusted once the order is confirmed and the destination details are fully processed. Still, we completely understand that seeing a different date after paying did not feel reassuring. We appreciate you pointing this out so clearly, and we are happy that the delivery ultimately arrived within the original timeframe. We hope you enjoy your purchase.
Best Regards,
Team Mastersintime.com.
Verified
Excellent Service
This is my second time ordering from your shop when I needed a replacement watch band from Citizen. Excellent customer service and the website is easy to navigate and find just the band I need based on my watch serial number. Prompt and fast shipping also.
Reply from mastersintime.com
Thank you for your review. What a wonderful compliment, especially because this is already your second time ordering with us! We are really happy that you could find the Citizen replacement watch band you needed again, and that the website made that search easy through your watch serial number. That is exactly why we offer this option, so it is great to hear that it helped you find the right band with confidence! It is lovely that the service and fast shipping also made the experience so positive for you. We hope you enjoy wearing your new watch band. If we can help you again in the future, we would be happy to do so.
Best Regards,
Team Mastersintime.com.
Verified
I love the watch strap and it arrived a day earlier than promised. HOWEVER, surely you could have included those two little pins that are needed to attach the strap. One of the pins on the original strap was broken and couldn’t be used. My jeweler had to improvise. The strap, which is essentially plastic, cost 30 euros. For that price, you should provide replacement pins.
Reply from mastersintime.com
Hello, thank you very much for your review!
We’re very happy to hear that you love the strap and that it arrived earlier than expected.
Regarding the pins, most brands do not include spring bars with replacement straps, as they are usually reused from the original strap. For this reason, we always recommend adding new spring bars as an accessory when ordering a replacement strap, especially if the originals are worn or damaged.
Thank you for your feedback.
The Mastersintime.com team.
Verified
fast service
masters in time seams to be the only place to get a replacement band for my swatch. coming from another country, shipping was pretty fast. they let me know when the package was shipped and its location during transit.
Reply from mastersintime.com
Thank you for your review! We are so glad you found the replacement band for your Swatch with us, especially when it seemed like we were the only place that still had it available. That must have been a relief when you wanted to keep your watch going.
It is lovely to hear that ordering from another country still felt smooth and reassuring. We hope the new band gives your Swatch its fresh, familiar look back and that you enjoy wearing it for a long time. If you have any questions in the future, we will of course be happy to help.
Best Regards,
Team Mastersintime.com.
