mastersintime.com
Reviews:

2,827 total reviews   1,306 reviews in the last 12 months

Review summary

Customers consistently praise the fast and reliable shipping, as well as the website's easy navigation, which makes finding and ordering items straightforward. Many appreciate the wide selection, including hard-to-find or discontinued parts, and the notification system for restocked items. The quality and durability of products receive positive remarks, with particular mention of perfect fit and attractive design. Customer service is generally seen as responsive, helpful, and proactive, and pricing is regarded as fair and competitive by most. Some customers report slower delivery times due to customs or shipping partners. There are occasional mentions of customer service being inflexible or unresponsive. A few customers consider the pricing to be high or wish for more value, such as included accessories.

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Reviewsmastersintime.com

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Community member 
1 Reviews
 Verified

Fast delivery and according to specs

Ordered on Tuesday late evening and the product arrived on Thursday afternoon. The watch was according to expectation. All protective covers were in place (on the strap, bracelet and glass). Master in Time and DHL make a very good team since the order was shipped from The Netherlands to Romania in less than two days, basically. I recommend the site and I may return for future purchases. Cheers.

Reply from mastersintime.com

Thank you for your review. What a fantastic experience to read about, especially with the watch arriving in Romania so quickly after a late Tuesday evening order! Even better that it arrived just as expected, with all protective covers still neatly in place. It is wonderful to hear that both the watch and the delivery gave you so much confidence in ordering from us. We hope you enjoy wearing your new watch, and we would be very happy to welcome you back whenever you are looking for another one. Best Regards, Team Mastersintime.com.
Community member 
3 Reviews
 Verified

Website is easy to navigate, great product assortment!

Website is easy to navigate. Have never had a problem finding an OEM band/strap/bracelet for one of my watches or watch builds. Prices are good, shipping is fast, and items come well packaged ... what's not to like!! I added a Citizen Stainless Steel bracelet to my Citizen Black Gradient E365 Professional Diver's watch that originally came the a nice rubber strap and replaced the leather racing strap on my Tsuno Chrono Racer with a matching titanium barcelet that came with an earlier Citizen release, both worked superbly!! I've ordered Seiko Dive Straps in the past, as well as replacement Citizen Leather Blue Angels straps for other watches in my collection. Just a straight forward, good website that supports my needs/wants. Buy with confidence, this is a great site that I'll certainly continue to use.

Reply from mastersintime.com

Thank you very much for your wonderful review and for sharing these beautiful photos with us. We’re truly delighted to hear that you found our website easy to use and that you’ve had such positive experiences finding original straps and bracelets for your watches. It is especially great to know that the Citizen and Tsuno combinations worked out so well for you. Your kind words about our assortment, pricing, shipping and packaging mean a lot to us. We really appreciate your continued trust and support, and we look forward to helping you again in the future. Enjoy your watches, and have a wonderful day! Kind regards, The Masters in Time Team
Community member 
3 Reviews
 Verified

The Masters In Time website should be bookmarked and your first stop!!

The Masters In Time website is extremely easy to use and find what you're looking for. Great variety of brands and product. In my case, I've purchased several OEM bands for my Citizen and Seiko watches and watch builds. This latest purchase was for a OEM titanium bracelet for the Citizen Tsuno Chrono Racer that came with a leather racing style strap, I saw an earlier version on a titanium bracelet, loved it, and sure enough, Masters In Time had one in stock ... could not be happier with this purchase, and the others I've made here (have a 22 mm Citizen stainless steel bracelet from them coming in today). Shop with confidence, everything I've ordered has had fast shipping from them, are well packaged, and exactly as they describe it ... always my first stop when shopping bands/straps/bracelets.

Reply from mastersintime.com

Thank you very much for your wonderful review and for sharing these beautiful photos with us! We’re truly delighted to hear that our website has become your first stop when searching for watch straps and bracelets. It’s great to know that you’ve had such positive experiences with your Citizen and Seiko purchases, and especially that the titanium bracelet for your Tsuno Chrono Racer met your expectations so perfectly. Your kind words about our assortment, ease of use, shipping and packaging mean a lot to us. We really appreciate your continued trust and support. Enjoy your watches, and we look forward to assisting you again in the future! Kind regards, The Masters in Time Team
Community member 
1 Reviews
 Verified

Excellent service!

I ordered a Raymond Weil Ladies’ Toccata 5925. This watch is absolutely stunning and I’d wanted one for years! Unfortunately, the style had been discontinued and I thought I was out of luck, until I saw that Masters in Time had one in stock. I ordered it, it was promptly and securely shipped to UK and is on my wrist, a mere 48 hours later! I love it! Thank you so much!

Reply from mastersintime.com

Thank you for your review. What a wonderful story to read, especially knowing how long you had been hoping to find this specific Raymond Weil model. We can imagine how exciting it must have been to finally see it in stock and have it on your wrist so quickly, and it’s great to hear everything from ordering to delivery to the UK went so smoothly. Your enthusiasm really comes through, and we’re so glad we could be part of making this long-awaited purchase a reality. We wish you many years of enjoyment with this beautiful watch. If we can assist you again in the future, we would be delighted to help! Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified
Masters In Time is just about the very best website you can visit, if you're looking for an OEM bracelet or strap from a particular brand. The website is very easy to navigate, their database and inventory is incredible in its scope, I've yet to find a business that comes close to what they can offer.

Reply from mastersintime.com

Wow, thank you so much for this wonderful compliment! It is really great to hear that Masters In Time feels like such a helpful and reliable place for you when looking for an original bracelet or strap from a specific brand. Finding the right OEM part can be quite specific, so it means a lot to know that our website made that search easy and worthwhile for you. Your words about the range and availability really do make us happy, especially because it sounds like you have looked carefully at what is out there and found something with us that stands out. We hope you enjoy your purchase. If we can help you again in the future, we would be happy to do so. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified
Thank you Masters in Time for finding me the Fossil watchband that I couldn't locate in the US. When you obtained stock you sent me an email telling me so and I could then place an order with you. I received the band withing the couple weeks promised. I sincerely appreciate your efficient operation. Best, Susan Brown

Reply from mastersintime.com

Hello Susan, thank you very much for your lovely review! We're delighted we could help you find the Fossil watchband you were looking for and that everything arrived within the promised time. Thank you for your trust and kind words. The Mastersintime.com team.
Community member 
1 Reviews
 Verified

Inflexible customer service staff

Purchased two watch straps. Prior to ordering I emailed and asked customer service whether they could deliver using PostNL (Dutch Post), and got the answer of 'NO', despite I had previously received deliveries from PostNL (and I told customer service). I was also told to choose SpringXPS - which was in my own experience quite unreliable (once taking forever to send out the goods). I ordered anyway using the online shopping system, and specify 'Delivery via PostNL please'. The order was then sent using PostNL, anyway (probably by smarter warehouse/despatch staff). Just don't understand why customer service people had to be so inflexible and difficult to customers.

Reply from mastersintime.com

Thank you for your feedback. We’re sorry to read that the contact with our customer service came across as inflexible to you. For deliveries to Australia, PostNL is unfortunately not a direct shipping option we can offer. The available options for your address were Spring and DHL Express, and your order was shipped with Spring, which is connected to PostNL but is not the same as a direct PostNL shipment. We understand that you would have preferred a different carrier, especially based on your earlier delivery experiences. At the same time, our customer service team can only advise and arrange the shipping methods that are actually available for the destination country. We hope this explains why we could not confirm PostNL as an option before you placed the order. We hope the watch straps arrived in good order and that you can still use them with satisfaction. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified

Great Product and Great Customer Service

I was a bit apprehensive given that it was an international purchase but I couldn't be happier. The item was accurate to the description and what I was expecting. Communication during and after the purchase were excellent including tracking of the shipment. I will absolutely be a return customer for future watch and watch parts purchases. Thank you!!!!

Reply from mastersintime.com

Thank you for your review. It’s completely understandable to feel a bit hesitant about ordering internationally, so it’s especially nice to hear that everything turned out just as you had hoped. We’re glad the item matched your expectations and that our communication and tracking updates gave you confidence throughout the process. It means so much to us that you’re considering coming back to us for future purchases! We hope that you enjoy your purchase to the fullest. Should you have any questions in the future, we will be happy to assist you again. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified
I have purchased several watches from Masters in Time and on every occasion they have been very responsive and highly professional and always delivered. They offer a wide range of brands at highly competitive prices and are an excellent resource for both first time watch buyers and avid watch collectors.

Reply from mastersintime.com

Hello, thank you very much for your wonderful review! We are truly honoured by your continued trust over multiple purchases. It is especially rewarding to hear that you appreciate our service, professionalism, selection of brands and competitive prices. Whether for a first watch or the next addition to a collection, we are always delighted to help fellow watch enthusiasts. The Mastersintime.com team.
Community member 
1 Reviews
 Verified
I love the watch strap and it arrived a day earlier than promised. HOWEVER, surely you could have included those two little pins that are needed to attach the strap. One of the pins on the original strap was broken and couldn’t be used. My jeweler had to improvise. The strap, which is essentially plastic, cost 30 euros. For that price, you should provide replacement pins.

Reply from mastersintime.com

Hello, thank you very much for your review! We’re very happy to hear that you love the strap and that it arrived earlier than expected. Regarding the pins, most brands do not include spring bars with replacement straps, as they are usually reused from the original strap. For this reason, we always recommend adding new spring bars as an accessory when ordering a replacement strap, especially if the originals are worn or damaged. Thank you for your feedback. The Mastersintime.com team.
Community member 
1 Reviews
 Verified
The website was easy to navigate. I was able to find items that I can't find here in the USA. ordering was easy. payment was easy. I received information that allowed me to track order as it travelled to USA and through customs. There were no problems with the shipment going through USA customs. I would purchase items from this company again.

Reply from mastersintime.com

Thank you so much for your kind words and detailed feedback! We’re delighted to hear that your experience—from finding rare items to smooth ordering, payment, and shipping—was seamless. It’s great to know that your order arrived without any issues through customs. We look forward to serving you again in the future! Best regards, Team Mastersintime.com
Community member 
2 Reviews
 Verified
Very satisfied with the products ordered, ordering was easy and smooth. There could be a little more choice of branded watch straps, but still very great.You will definitely find a replacement. However, it could be more understandable how thick the watch strap is - some watches require a thinner one, some a little thicker.

Reply from mastersintime.com

Very satisfied with the products… Very satisfied with the products ordered, ordering was easy and smooth. There could be a little more choice of branded watch straps, but still very great.You will definitely find a replacement. However, it could be more understandable how thick the watch strap is - some watches require a thinner one, some a little thicker.
Community member 
1 Reviews
 Verified

Excellent Customer Support

I placed an order and mistakenly omitted an important number in the address box making the package difficult to deliver. After contacting Masters in Time, we traced the error and made contingency plans, should the items be returned. I received emails very promptly from Victoria, and felt that there was genuine concern. She offered excellent customer support. Luckily, the items were delivered despite the error. Thank you again!

Reply from mastersintime.com

Thank you so much for your wonderful review! We’re thrilled to hear that Victoria was able to help you so quickly and that everything arrived safely despite the address hiccup. It means a lot to us that you felt well supported throughout the process. Enjoy your new items, and we look forward to helping you again in the future! Kind regards, Team Mastersintime.com
Community member 
1 Reviews
 Verified
Smooth sailing. Received the original replacement strap for my Longines Lyre watch and the tool to help me install it, for a very reasonable price, in very reasonable time. If I need anything else for my watches, this will be the first place I will look.

Reply from mastersintime.com

Thank you for your review. We’re so happy to read that everything felt like smooth sailing from start to finish. Finding the right original strap for your Longines Lyre, together with the tool to fit it, should feel this easy, and it is fantastic to know that the price and delivery made the experience even better. Your comment that we will be the first place you look next time really means a lot to us. We hope you enjoy fitting and wearing the new strap. If we can help you again in the future, we would be happy to do so. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified

Excellent service 👍👍

Great online store. Ordering was easy and delivery was exactly as promised. I was able to find exactly what I needed and this was one of the few online stores that had the exact brand of watch band I was looking for. I purchased the Batman Limited Edition Red Color Watch from Police Brand. This watch is currently out of stock worldwide. I had to wait a little, but you informed me when it was back in stock. So I ordered it quickly and paid to have the watch gift wrapped. But I have one complaint that you didn't do that. However, you did send the item on time. I purchased this from Qatar. Overall though great service and I’ll be using this site again in the future👍

Reply from mastersintime.com

Thank you very much for your detailed review and for the beautiful photo — we truly appreciate you taking the time to share your experience with us. We are delighted to hear that you were happy with our service, communication, and availability of the Police Batman Limited Edition watch. We know how difficult this model was to find worldwide, so we’re especially pleased we could help you secure it. At the same time, we sincerely apologise that the gift wrapping was not carried out as requested. This is absolutely valid feedback, and we completely understand your disappointment. To correct this, we have already issued a refund for the gift wrap service. Thank you again for pointing this out — we will review this internally to ensure it does not happen again. We truly appreciate your trust in us, especially ordering all the way from Qatar, and we’re very happy to hear you would use our store again in the future. If there is ever anything we can assist you with, we are always here to help. Warm regards, Customer Support Mastersintime.com
Community member 
1 Reviews
 Verified
Very easy to work with. Their follow up was excellent. They knew the watch was delivered and followed up with me, literally within 5 minutes of delivery. Next time I’m looking for a watch, I’ll definitely see if they can source it for me

Reply from mastersintime.com

Thank you for your review. What a lovely experience to read about! We’re so happy that the contact felt easy and that the follow-up came at exactly the right moment after delivery. It is wonderful to know that this gave you such a good feeling about ordering with us, and your trust in coming back to us for a future watch means a lot. We hope you enjoy your purchase. If we can help you again in the future, we would be happy to do so. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified

Great shopping experience

Had the replacement strap I have been looking for after searching quite a long time. Easy ordering, excellent price, fast shipping. Absolutely perfect experience so I will not hesitate to come back. Highly recommend Masters in Time.

Reply from mastersintime.com

Thank you for your review. What a fantastic experience to read about! We’re so glad you finally found the replacement strap you had been looking for, especially after such a long search. It is wonderful that ordering with us felt easy and that everything came together so well for you. We hope you enjoy your new strap and that it gives your watch exactly the refresh you were hoping for. If we can help you again in the future, we would be happy to do so. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified
My LIP Churchill C26 Square 1930's design watch is fantastic! Quality and craftsmanship was superior. Shipment time from the Netherlands to the USA was very reasonable. Overall, everything was absolutely excellent. Thank you!!

Reply from mastersintime.com

Thank you for your review. What a fantastic review to receive! We’re so happy to read that your LIP Churchill C26 feels every bit as special in real life, especially with its 1930s square design and the quality you describe. It is wonderful that the shipment to the USA also felt smooth and reasonable, making the whole experience such a positive one. We hope you enjoy wearing this beautiful watch. If we can help you again in the future, we would be happy to do so. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified

Very Good Experience

Great service, ordered a very specific watch strap and it came in excellent condition, very trustworthy place. I got updated on news about wear the delivery is throughout the delivery proccess. The watch strap fits perfectly, this is a great company.

Reply from mastersintime.com

Thank you for your review. It’s wonderful to read that you had such a good experience with us. We’re glad the specific watch strap arrived in excellent condition, that the delivery updates were helpful, and that the strap fits perfectly. Your trust and kind words mean a lot to us. We hope you enjoy wearing your watch strap. If we can be of any help in the future, we would be happy to hear from you. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified
Les 2 articles dont j’avais besoin étaient en stock et la livraison s’est faite rapidement. Parfait! Par contre, j’estime que les 2 étuis dans lesquels ils ont été livrés sont inutiles. Dommage pour notre chère planète!

Reply from mastersintime.com

Merci pour votre retour. Nous sommes ravis que vous ayez trouvé les deux articles dont vous aviez besoin et que la livraison ait été rapide. Cela nous fait vraiment plaisir que cette partie de votre commande se soit si bien passée. Nous comprenons aussi très bien votre remarque concernant les étuis; ils faisaient partie d’une action temporaire pour les commandes de plus de 50 €, mais votre point de vue à ce sujet est tout à fait compréhensible. Si vous souhaitez un jour passer une nouvelle commande chez nous, vous pouvez toujours indiquer votre préférence dans les remarques de la commande, par exemple si vous préférez ne pas recevoir ce type d’action. Nous espérons que vos articles vous apporteront entière satisfaction. Cordialement, Équipe Mastersintime.com.

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