mastersintime.com
Reviews:

3,010 total reviews   1,337 reviews in the last 12 months

Review summary

Customers frequently praise the fast and prompt shipping, high product quality and authenticity, and the perfect fit of items received. The website is noted for being easy to navigate and efficient, making it simple for customers to find and order the right products. Customer service is commonly described as responsive, helpful, and supportive, and many appreciate the availability of rare or hard-to-find watch parts and bands. The ordering process is highlighted as smooth and straightforward, and pricing is often regarded as fair and competitive. Some customers note occasional shipping delays, particularly with international orders or customs. There are a few mentions of minor product mismatches or quality concerns, as well as instances of inflexible or unhelpful customer service. In addition, a small number of customers express concerns about price changes or the value offered relative to included accessories.

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Reviewsmastersintime.com

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Community member 
1 Reviews
 Verified
Parfait, vrai bracelet cuir d'origine Tag Heuer pour Monaco à prix raisonnable...barrettes inclus dans le sachet du bracelet...délai de livraison un peu long mais ça valait la peine d'attendre...

Reply from mastersintime.com

Merci beaucoup pour votre excellent avis ! Nous sommes ravis d'apprendre que vous êtes satisfait de votre bracelet TAG Heuer d'origine et que vous avez apprécié la présence des barrettes ainsi que son excellent rapport qualité-prix. Nous vous remercions également pour votre patience concernant le délai de livraison. Nous vous souhaitons beaucoup de plaisir avec votre nouveau bracelet et espérons vous revoir bientôt ! Cordialement, Team Mastersintime.com
Community member 
1 Reviews
 Verified
The website was easy to navigate. I was able to find items that I can't find here in the USA. ordering was easy. payment was easy. I received information that allowed me to track order as it travelled to USA and through customs. There were no problems with the shipment going through USA customs. I would purchase items from this company again.

Reply from mastersintime.com

Thank you so much for your kind words and detailed feedback! We’re delighted to hear that your experience—from finding rare items to smooth ordering, payment, and shipping—was seamless. It’s great to know that your order arrived without any issues through customs. We look forward to serving you again in the future! Best regards, Team Mastersintime.com
Community member 
2 Reviews
 Verified
Very satisfied with the products ordered, ordering was easy and smooth. There could be a little more choice of branded watch straps, but still very great.You will definitely find a replacement. However, it could be more understandable how thick the watch strap is - some watches require a thinner one, some a little thicker.

Reply from mastersintime.com

Very satisfied with the products… Very satisfied with the products ordered, ordering was easy and smooth. There could be a little more choice of branded watch straps, but still very great.You will definitely find a replacement. However, it could be more understandable how thick the watch strap is - some watches require a thinner one, some a little thicker.
Community member 
1 Reviews
 Verified

Excellent Customer Support

I placed an order and mistakenly omitted an important number in the address box making the package difficult to deliver. After contacting Masters in Time, we traced the error and made contingency plans, should the items be returned. I received emails very promptly from Victoria, and felt that there was genuine concern. She offered excellent customer support. Luckily, the items were delivered despite the error. Thank you again!

Reply from mastersintime.com

Thank you so much for your wonderful review! We’re thrilled to hear that Victoria was able to help you so quickly and that everything arrived safely despite the address hiccup. It means a lot to us that you felt well supported throughout the process. Enjoy your new items, and we look forward to helping you again in the future! Kind regards, Team Mastersintime.com
Community member 
1 Reviews
 Verified

Great Place for Watch Parts

Masters in Time is my go-to for watch parts. Over the years, I've purchased several replacement Casio watch bands for my very old (and much loved) Casio watch. They are always delivered promptly and fit perfectly. Happy customer!

Reply from mastersintime.com

Thank you for your review. What a wonderful message to receive! It is really lovely to hear that Masters In Time has become your go-to place for watch parts over the years. Even nicer that we could help you keep your much-loved old Casio going with replacement bands that arrive promptly and fit perfectly. That kind of trust from a returning customer means a lot to us. We hope you enjoy wearing your Casio for a long time to come. If we can help you again in the future, we would be happy to do so. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified
Smooth sailing. Received the original replacement strap for my Longines Lyre watch and the tool to help me install it, for a very reasonable price, in very reasonable time. If I need anything else for my watches, this will be the first place I will look.

Reply from mastersintime.com

Thank you for your review. We’re so happy to read that everything felt like smooth sailing from start to finish. Finding the right original strap for your Longines Lyre, together with the tool to fit it, should feel this easy, and it is fantastic to know that the price and delivery made the experience even better. Your comment that we will be the first place you look next time really means a lot to us. We hope you enjoy fitting and wearing the new strap. If we can help you again in the future, we would be happy to do so. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified

Excellent service 👍👍

Great online store. Ordering was easy and delivery was exactly as promised. I was able to find exactly what I needed and this was one of the few online stores that had the exact brand of watch band I was looking for. I purchased the Batman Limited Edition Red Color Watch from Police Brand. This watch is currently out of stock worldwide. I had to wait a little, but you informed me when it was back in stock. So I ordered it quickly and paid to have the watch gift wrapped. But I have one complaint that you didn't do that. However, you did send the item on time. I purchased this from Qatar. Overall though great service and I’ll be using this site again in the future👍

Reply from mastersintime.com

Thank you very much for your detailed review and for the beautiful photo — we truly appreciate you taking the time to share your experience with us. We are delighted to hear that you were happy with our service, communication, and availability of the Police Batman Limited Edition watch. We know how difficult this model was to find worldwide, so we’re especially pleased we could help you secure it. At the same time, we sincerely apologise that the gift wrapping was not carried out as requested. This is absolutely valid feedback, and we completely understand your disappointment. To correct this, we have already issued a refund for the gift wrap service. Thank you again for pointing this out — we will review this internally to ensure it does not happen again. We truly appreciate your trust in us, especially ordering all the way from Qatar, and we’re very happy to hear you would use our store again in the future. If there is ever anything we can assist you with, we are always here to help. Warm regards, Customer Support Mastersintime.com
Community member 
1 Reviews
 Verified
Dispatch and receipt could not have been faster. Notifications sent immediately following order. The watch itself is everything I hoped it would be -- I could not be more satisfied.

Reply from mastersintime.com

Thank you so much for your fantastic review! We're delighted to hear that your order was dispatched and delivered so quickly and that our order updates kept you well informed. It's even better to know that your new watch has lived up to your expectations. We truly appreciate your kind words and hope you enjoy wearing it for many years to come! Kind Regards, Team Mastersintime.com
Community member 
1 Reviews
 Verified
The shipping information was spotty and while I received texts and emails I would need to sign for the package, it was just stuffed into my mailbox (with the weather outside over 100 F that day). Watch was fine, bit delivery was disappointing.

Reply from mastersintime.com

Thank you for sharing your experience. We are very sorry that the delivery did not match the information you received, especially when you had been told that a signature would be required. We can see in our system that the parcel was indeed sent with a signature requirement, so we completely understand how disappointing it was to find it left in your mailbox on such a hot day. Once a parcel has left our warehouse, the final delivery is handled by the local carrier and is unfortunately outside our direct control, but that does not make the experience any less frustrating. We are relieved that the watch itself arrived safely and was in good condition. You are welcome to file a complaint with the local delivery service, or contact us and we will gladly help you raise this with them. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified
Very easy to work with. Their follow up was excellent. They knew the watch was delivered and followed up with me, literally within 5 minutes of delivery. Next time I’m looking for a watch, I’ll definitely see if they can source it for me

Reply from mastersintime.com

Thank you for your review. What a lovely experience to read about! We’re so happy that the contact felt easy and that the follow-up came at exactly the right moment after delivery. It is wonderful to know that this gave you such a good feeling about ordering with us, and your trust in coming back to us for a future watch means a lot. We hope you enjoy your purchase. If we can help you again in the future, we would be happy to do so. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified

Great shopping experience

Had the replacement strap I have been looking for after searching quite a long time. Easy ordering, excellent price, fast shipping. Absolutely perfect experience so I will not hesitate to come back. Highly recommend Masters in Time.

Reply from mastersintime.com

Thank you for your review. What a fantastic experience to read about! We’re so glad you finally found the replacement strap you had been looking for, especially after such a long search. It is wonderful that ordering with us felt easy and that everything came together so well for you. We hope you enjoy your new strap and that it gives your watch exactly the refresh you were hoping for. If we can help you again in the future, we would be happy to do so. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified
Mondaine WiFi Stop2Go Wall Clock The watch arrived in perfect condition and in a timely manner and I could not be more pleased with the shopping experience at Masters In Time.

Reply from mastersintime.com

Thank you for your wonderful review. We are delighted that your Mondaine WiFi Stop2Go Wall Clock arrived safely and that the whole experience left you so pleased. It means a great deal to know that everything came together just as you had hoped. We hope the clock becomes a striking and much-enjoyed addition to your home. Should you need anything else in the future, we will be very happy to help. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified

Rubber but Nice

Great watch band, we wish that it was leather and not rubber. But overall we are happy we have a watch band, so that my husband can enjoy his Lumi Nox watch!!!
Community member 
1 Reviews
 Verified
My LIP Churchill C26 Square 1930's design watch is fantastic! Quality and craftsmanship was superior. Shipment time from the Netherlands to the USA was very reasonable. Overall, everything was absolutely excellent. Thank you!!

Reply from mastersintime.com

Thank you for your review. What a fantastic review to receive! We’re so happy to read that your LIP Churchill C26 feels every bit as special in real life, especially with its 1930s square design and the quality you describe. It is wonderful that the shipment to the USA also felt smooth and reasonable, making the whole experience such a positive one. We hope you enjoy wearing this beautiful watch. If we can help you again in the future, we would be happy to do so. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified

Very Good Experience

Great service, ordered a very specific watch strap and it came in excellent condition, very trustworthy place. I got updated on news about wear the delivery is throughout the delivery proccess. The watch strap fits perfectly, this is a great company.

Reply from mastersintime.com

Thank you for your review. It’s wonderful to read that you had such a good experience with us. We’re glad the specific watch strap arrived in excellent condition, that the delivery updates were helpful, and that the strap fits perfectly. Your trust and kind words mean a lot to us. We hope you enjoy wearing your watch strap. If we can be of any help in the future, we would be happy to hear from you. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified
Les 2 articles dont j’avais besoin étaient en stock et la livraison s’est faite rapidement. Parfait! Par contre, j’estime que les 2 étuis dans lesquels ils ont été livrés sont inutiles. Dommage pour notre chère planète!

Reply from mastersintime.com

Merci pour votre retour. Nous sommes ravis que vous ayez trouvé les deux articles dont vous aviez besoin et que la livraison ait été rapide. Cela nous fait vraiment plaisir que cette partie de votre commande se soit si bien passée. Nous comprenons aussi très bien votre remarque concernant les étuis; ils faisaient partie d’une action temporaire pour les commandes de plus de 50 €, mais votre point de vue à ce sujet est tout à fait compréhensible. Si vous souhaitez un jour passer une nouvelle commande chez nous, vous pouvez toujours indiquer votre préférence dans les remarques de la commande, par exemple si vous préférez ne pas recevoir ce type d’action. Nous espérons que vos articles vous apporteront entière satisfaction. Cordialement, Équipe Mastersintime.com.
Community member 
1 Reviews
 Verified
I received the Tissot alligator hide watch band in about 10 days; this was for a 2006-era watch so not an easy find. Beautiful and easily the best value for my watch. The price was right, service was excellent, and I am very pleased.

Reply from mastersintime.com

Thank you for your review. What a lovely story to read! There is something special about finding the right strap for a watch that has already been with you for so many years. We are really happy that this Tissot band turned out to be such a beautiful match and that the purchase felt right in every way. We hope you enjoy wearing your watch again with its new strap. If we can help you again with a future order, we would be happy to do so. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified

Specific Bands Delivered Fast

They had a very specific watchband I was unable to find elsewhere. After ordering it, it arrived to Japan faster than they had predicted, and faster than I had expected!

Reply from mastersintime.com

Thank you for your review. We are so glad you found this hard-to-find watch band with us, especially after being unable to locate it elsewhere. That must have been a real relief when you wanted to keep your watch looking and feeling right. It is also wonderful to hear that the parcel reached you in Japan even sooner than expected. We hope the new band is a perfect match and brings your watch back to life. If we can help you again in the future, we would be very happy to do so. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified
Great watch strap with good quality and a comfortable fit. It looks even better in person and feels durable. Shipping was reasonably fast, and the item arrived in good condition. Very satisfied with the purchase!

Reply from mastersintime.com

Thank you for your review. How great to read that you are so happy with your new watch strap! It is always a nice surprise when an item looks even better in person, and we’re really glad the strap also feels comfortable and durable. We hope you enjoy wearing it for a long time. If we can help you again in the future, we would be happy to do so. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified

Easy to use website and great service

The Masters in Time website is easy to use and find/match watch bands to older watches. I have always received my orders promptly and carefully wrapped and shipped. This last order was somehow delayed in transit. I sent an inquiry to the Customer Service team, received a prompt reply and voila! My watch band was delivered a few days later.

Reply from mastersintime.com

Dear Susana, Thank you very much for your detailed and kind review. We’re delighted to hear that you find our website easy to use and helpful in matching watch bands to older models. That’s exactly what we aim to make simple for our customers. We’re also very pleased that, despite the unexpected transit delay, our Customer Service team was able to assist you quickly and that your watch band arrived shortly after. Your continued trust means a lot to us, and we truly appreciate you taking the time to share your experience with Mastersintime.com. We look forward to assisting you again in the future! Kind regards, Customer Support Mastersintime.com

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