mastersintime.com
Reviews:

2,830 total reviews   1,308 reviews in the last 12 months

Review summary

Customers consistently praise the fast and reliable shipping, as well as the website's easy navigation, which makes finding and ordering items straightforward. Many appreciate the wide selection, including hard-to-find or discontinued parts, and the notification system for restocked items. The quality and durability of products receive positive remarks, with particular mention of perfect fit and attractive design. Customer service is generally seen as responsive, helpful, and proactive, and pricing is regarded as fair and competitive by most. Some customers report slower delivery times due to customs or shipping partners. There are occasional mentions of customer service being inflexible or unresponsive. A few customers consider the pricing to be high or wish for more value, such as included accessories.

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Reviewsmastersintime.com

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Community member 
1 Reviews
 Verified
I received the Tissot alligator hide watch band in about 10 days; this was for a 2006-era watch so not an easy find. Beautiful and easily the best value for my watch. The price was right, service was excellent, and I am very pleased.

Reply from mastersintime.com

Thank you for your review. What a lovely story to read! There is something special about finding the right strap for a watch that has already been with you for so many years. We are really happy that this Tissot band turned out to be such a beautiful match and that the purchase felt right in every way. We hope you enjoy wearing your watch again with its new strap. If we can help you again with a future order, we would be happy to do so. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified
Great watch strap with good quality and a comfortable fit. It looks even better in person and feels durable. Shipping was reasonably fast, and the item arrived in good condition. Very satisfied with the purchase!

Reply from mastersintime.com

Thank you for your review. How great to read that you are so happy with your new watch strap! It is always a nice surprise when an item looks even better in person, and we’re really glad the strap also feels comfortable and durable. We hope you enjoy wearing it for a long time. If we can help you again in the future, we would be happy to do so. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified

Easy to use website and great service

The Masters in Time website is easy to use and find/match watch bands to older watches. I have always received my orders promptly and carefully wrapped and shipped. This last order was somehow delayed in transit. I sent an inquiry to the Customer Service team, received a prompt reply and voila! My watch band was delivered a few days later.

Reply from mastersintime.com

Dear Susana, Thank you very much for your detailed and kind review. We’re delighted to hear that you find our website easy to use and helpful in matching watch bands to older models. That’s exactly what we aim to make simple for our customers. We’re also very pleased that, despite the unexpected transit delay, our Customer Service team was able to assist you quickly and that your watch band arrived shortly after. Your continued trust means a lot to us, and we truly appreciate you taking the time to share your experience with Mastersintime.com. We look forward to assisting you again in the future! Kind regards, Customer Support Mastersintime.com
Community member 
1 Reviews
 Verified

I got the product just fine But....

I got the product just fine. As advertised . Pleased about that. Although when I got the confirmation it was in stock the price was 219.46 but when I went to order it , it was 255.00. I did email back to Masters in time but got no response on it. Although my first 2 emails on ordering the product were answered each and every time. So makes me wonder about it. :)

Reply from mastersintime.com

Thank you for your review and for sharing your experience. We’re glad to hear you received the product as advertised and are pleased with it. Regarding the price difference, we understand your concern. Prices can occasionally change due to stock updates or system synchronization between availability notifications and the webshop. However, we also understand this can be frustrating when you’ve already received a lower price indication. We’re sorry to hear you didn’t receive a response to your email about this. That is not the level of service we aim for, especially as your earlier messages were handled promptly. We appreciate you bringing this to our attention and will look into what happened. Thank you again for your order and feedback. Kind Regards, Team Mastersintime.com
Community member 
1 Reviews
 Verified
It’s a nice watch band, exactly what I wanted for my new watch. I don’t do very much brown, so I ordered a black band. It completely changed the look of my watch. I’m very pleased with my purchase!

Reply from mastersintime.com

Thank you for your review. It is wonderful to hear that the black watch band was exactly what you wanted for your new watch. A different colour can really change the whole look, so it is great that this choice worked out so well for you. We hope you enjoy wearing it. If we can help you again in the future, we would be happy to do so. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified
The delivery was very efficient. The watch strap feels good and probably original. However, compared with the original strap, the one that came with the watch years ago, is a bit too long, which makes it a bit too loose on my wrist. Definitely not the same measurement length as the original strap. But I still like it

Reply from mastersintime.com

Thank you for your review. It’s good to read that the delivery was very efficient and that the watch strap itself feels nice. We are sorry, though, that the length does not match the original strap as you expected and that it feels a bit too loose on your wrist. That is of course disappointing, especially because you were hoping for the same fit as the strap that came with your watch. We can assure you that the strap is original, although brands may make small adjustments to their products over time, which can sometimes make the fit slightly different. We hope you can still enjoy using the strap, and if you would like us to check whether shortening it or adding an extra hole is possible for this specific strap, please feel free to contact our customer service, we would be happy to look into it! Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified
They had a hard to find Swatch band and the order was despatched so quickly, with tracking provided straight away. Just an excellent service. Will definitely shop more broadly with them for all watches!

Reply from mastersintime.com

Thank you for your review. We are so happy you found the Swatch band you were looking for with us, especially since it was such a hard one to find! It is lovely to hear that the band made you this happy, and the quick, smooth delivery was the cherry on top. We hope you enjoy giving your watch a fresh new life with it, and we would be very happy to help you again when you are looking for something for your other watches. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified

Great replacement band, reasonable price.

They had the watch band I needed at a reasonable price. It took almost 2 weeks to get the band which came from Europe, but I knew that ahead of time. So no concerns with waiting. I was not in a hurry to receive it. Worth the wait.

Reply from mastersintime.com

Thank you for taking the time to share your experience. We’re very happy to read that you found the replacement band you needed at a reasonable price! It is also great that the delivery time was clear beforehand and that the wait felt worthwhile for you. We hope you enjoy using the new watch band. If we can help you with anything in the future, we’ll be happy to assist you again. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified
A jeweler in my city could not find a replacement band for my Skagen watch. My son found your web site easily. We ordered it. I live in Canada and it arrived in about 3weeks. The watch was a gift from my late husband so was very special to me.

Reply from mastersintime.com

Thank you for sharing this with us. It really means a lot to read how important this watch is to you, especially given the personal story behind it. We can imagine how meaningful it must have been to find the right replacement band after it couldn’t be sourced locally. It’s wonderful that your son was able to find our website so easily and that everything worked out in the end, even with the distance to Canada. Knowing that the watch can now be worn again, just as it should be, makes your message especially special for us to receive. If there is ever anything else we can help you with, or if you need assistance in the future, please don’t hesitate to reach out to us. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified
Everything was great. No worries. Just pay and they handle all aspects of international shipping. Shipping took a couple of extra days but only because usps was slow. Item is as advertised. A watchband made to fit a citizen orca watch only. A difficult item to find locally at a good price

Reply from mastersintime.com

Thank you very much for your detailed feedback! We’re really happy to hear that everything went smoothly and that you were satisfied with the overall experience. It’s also great to know the watch strap matched your Citizen Orca perfectly, especially for such a hard-to-find item. Thank you as well for mentioning the shipping — sometimes USPS can add a small delay, but we’re glad the parcel arrived safely and as expected. We hope to welcome you again soon on Mastersintime.com. Kind regards, The Mastersintime.com Team ⌚
Community member 
1 Reviews
 Verified
Wonderful experience from ordering through delivery. I'm thrilled with the quality of the watchband. I'm glad I also ordered the tools which made the changing of bands quite easy.

Reply from mastersintime.com

Thank you for your review. What a wonderful experience to read about! It is lovely that everything felt right from ordering to delivery, and even better that you are so thrilled with the watchband itself. Great that ordering the tools turned out to be such a good choice too, making the change nice and easy for you. We hope you enjoy wearing it. If we can help you again in the future, we would be happy to do so. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified
Received order for a dark blue leather strap. Love it on the watch, I can’t believe how many options are available. I will certainly order again. Excellent place to get factory straps and bracelets. Thanks!

Reply from mastersintime.com

Thank you for your review! We are very happy to read that the dark blue leather strap looks so good on your watch. It is great that the wide range of options helped you find the right factory strap, and we truly appreciate that you would order from us again. We hope you enjoy the new strap for a long time. If we can help you with another strap, bracelet or question in the future, we will be happy to do so. Best Regards, Team Mastersintime.com.
Community member 
3 Reviews
 Verified
So many great replacement Swatch strap choices!! They always arrive quickly to US, just as described and expected. I've ordered from them many times with great success!! Highly recommend!!

Reply from mastersintime.com

Thank you for your review. What a wonderful review to receive! It is so nice to hear that you have ordered from us many times and that the Swatch straps have arrived quickly in the US each time. Great that the choices, descriptions and delivery have all made it easy for you to come back with confidence. We hope you continue to enjoy changing and wearing your Swatch straps. If we can help you again with a future order, we would be happy to do so. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified

Leather watch band-replacement part

I needed a replacement leather watch band. I got the part number from Citizen and you were the only place (besides Citizen) that showed me that you had that exact part. You were 15% less. You delivered when you said you would...cannot do any better than that.

Reply from mastersintime.com

Thank you very much for your kind review! We’re delighted to hear that you found the exact part you needed and that our service and delivery met your expectations. We truly appreciate your trust and look forward to assisting you again in the future!
Community member 
1 Reviews
 Verified
Got replacement straps for my watch and it recommended a compatible tool that I also happily bought to replace the old decaying straps. Having the right tool made things easier.

Reply from mastersintime.com

Hello, thank you very much for your review! We're delighted to hear that both the replacement straps and the recommended tool met your expectations. Having the right tool really can make all the difference when replacing a watch strap. Thank you for your trust. The Mastersintime.com team
Community member 
1 Reviews
 Verified

The options on website were nice with on-time delivery

The options on the website were nice and was easy to make payment also. The delivery was made as per the time indicated. Fully satisfied with the services.

Reply from mastersintime.com

Thank you very much for your excellent review. We are delighted to hear that you found our website easy to use, the payment process straightforward, and that your order was delivered within the expected timeframe. Kind regards, Mastersintime.com Customer Service Team
Community member 
1 Reviews
 Verified
The order arrived ahead of ETA. The product is competitively priced and of very high quality. I would not hesitate to order more product in the future. Very satisfied!

Reply from mastersintime.com

Thank you for your review. We’re really happy that your order arrived earlier than expected and that the product impressed you with both its quality and price. It is lovely to know that you are so satisfied and would feel confident ordering from us again. We hope you enjoy your purchase. If we can help you again in the future, we would be happy to do so. Best Regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified
Original watch band received 1 week sooner than expected for an overseas delivery. Good website, easy and clear ordering process. All good! Thanks!

Reply from mastersintime.com

Thank you very much for your excellent review. We are delighted to hear that your original watch band arrived earlier than expected and that you found our website and ordering process clear and easy to use. Kind regards, Mastersintime.com Customer Service Team
Community member 
1 Reviews
 Verified
They didn’t have my bracelet for my boss watch, but suggested another one and I love it. The price was fair delivery to Canada was about two weeks. I’m very happy.

Reply from mastersintime.com

Thank you for sharing your experience. It is great to hear that, even though the original bracelet for your Boss watch was not available, our system was able to suggest an alternative that turned out so well for you! That makes us genuinely happy, especially because you love the result and are pleased with the price and delivery. We hope you enjoy wearing it for a long time, and if we can help you again in the future, we would be happy to do so. Best regards, Team Mastersintime.com.
Community member 
1 Reviews
 Verified

Oldie but Goodie

Searched the web for sometime looking for a older longines originial watch band and finally found it here. I was impressed with the fast turnaround time.

Reply from mastersintime.com

Thank you for your review. What a lovely find after searching for some time! We are really happy that you found the original Longines watch band with us, especially for an older model where the right part can be harder to come across. Great to hear that it reached you quickly too. We hope the band gives your watch exactly the look and fit you were hoping for. If you have any questions in the future, we will of course be happy to help. Best Regards, Team Mastersintime.com.

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