Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
7 Aug 2023
Verified review
Beautiful, high quality watches supported by outstanding customer service. Truly wonderful client care promptly responded to an unexpected issue upon delivery of one watch's band. Their warmly dedicated professional took the time (no pun) to respectfully provide guidance with actionable next steps until a workable option was achieved. Highly recommend this company and its 4-star customer care team: A+!
I ordered a replacement band for my girlfriends watch for Christmas by entering in the watches serial number (R010859) EM0753-01A. I then chose the color, and replacement pins, etc. and completed my order. The website order stated these parts would fit my watch. Even though I ordered this outside of the United States, and had to wait longer than usual for the delivery, I was confident.
The package was delivered and it was on-time and well packed.
When I went to fit it to the watch, I immediately noticed the band width was to wide for the watch and would not fit. They had sent me the incorrect band for the watch. The replacement band they sent me was 59-S52771, it's an 18mm band and too big to fit my watch.
The correct replacement band according to citizen watch is 59-R50413 and its 16mm which is the correct size to fit my watch. But why I was sent the wrong size band for my watch from masters in time is just ridiculous.
And now I'm dead in the water and have the incorrect band for this watch which was supposed to be a Christmas gift. There is no free return, and so you'll have to pay again to send it back even though they sent you the wrong replacement parts. Before you order from this company, consider shopping somewhere else.
I had ordered some watch wrists and also paid for the shipping charges. However, for some unknown reason, the cargo never arrived, and nobody even noticed it. After contacting the customer service, they sent me another shipment, but did not reimburse me for the shipping charges that I had already paid for.
As for the answer you see that there is no control of shipments. You have never reached me.
Report review
Answer by mastersintime.com
25 Apr 2024
Dear Fernando
Indeed we do not keep trace of all the orders we ship, it would be impossible to do so, that's why there is tracking.
As your order was returned to us we offered to resend it with no charge. When you asked for a refund of the shipping charges of a order that was sent and returned to us, we offered to cancel and refund the order and not send it back. This way you would have a full refund for an order that was returned to us.
You wanted it resent, so we did so, but by doing so we are not able to refund shipping costs, as order was sent twice.
All this information is in the email exchange between us and we'll resend again.
your service team mastersintime.com
15 Mar 2024
Verified review
The stainless steel watch strap does not fit my watch.
Report review
Answer by mastersintime.com
15 Mar 2024
Dear Ted, Thank you very much for your review!
We are sorry that the wrong strap was recommended on our website for your watch.
We received your email in good order this morning and we hope we have given you sufficient instructions to return the package to us. If you have any further questions, please let us know. Kind Regards, Team Mastersintime.com
6 Apr 2024
Verified review
Report review
Answer by mastersintime.com
8 Apr 2024
Good day,
Thank you very much for your review!
We are very sorry that you rated us with 1 star and did not indicate what was going on. We will therefore contact you by email to investigate this further and hopefully satisfy you! Kind Regards, Team Mastersintime.com
31 Dec 2023
Verified review
Buy your replacement band somewhere else.
I ordered a replacement band for my girlfriends watch for Christmas by entering in the watches serial number (R010859) EM0753-01A. I then chose the color, and replacement pins, etc. and completed my order. The website order stated these parts would fit my watch. Even though I ordered this outside of the United States, and had to wait longer than usual for the delivery, I was confident.
The package was delivered and it was on-time and well packed.
When I went to fit it to the watch, I immediately noticed the band width was to wide for the watch and would not fit. They had sent me the incorrect band for the watch. The replacement band they sent me was 59-S52771, it's an 18mm band and too big to fit my watch.
The correct replacement band according to citizen watch is 59-R50413 and its 16mm which is the correct size to fit my watch. But why I was sent the wrong size band for my watch from masters in time is just ridiculous.
And now I'm dead in the water and have the incorrect band for this watch which was supposed to be a Christmas gift. There is no free return, and so you'll have to pay again to send it back even though they sent you the wrong replacement parts. Before you order from this company, consider shopping somewhere else.
Report review
Answer by mastersintime.com
3 Jan 2024
Good afternoon, Thank you for your review.
We are very sorry that you were sent the wrong strap. Our apologies for the inconvenience, we will of course be happy to resolve this for you!!
You do not have to return this strap, we will send you the correct strap under service.
We would like to ask you to contact our customer service by email so that we can find out which strap you really need so that this can be done right. We woud like to hear from you, Kind Regards, Team Mastersintime.com
19 Aug 2023
Verified review
Terrible experience. You sent me the wrong item, even with a letter addressed to the wrong person with the wrong order number, and that letter was talking about your quality control.
I emailed as asked that the correct item be sent or my order be refunded and you sent out the order but now I have to pay duty to get it?
No duty on the wrong piece, I paid for expedited shipping already.
Report review
Answer by mastersintime.com
24 Aug 2023
Dear Evan,
Thank you for your review.
Because we are already discussing this with each other, we are happy to think along with you about a suitable solution!
We will continue the conversation. Regards, Team Mastersintime.com
10 Aug 2023
Verified review
Bad communication. Very slow replies. Delivery mistake- no signature requested at time of delivery, unable to reject the package and now there’s no one to send it back. I won’t be able to get the package for 1 year. And tried to contact the company and now they’re not replying to me.
Report review
Answer by mastersintime.com
11 Aug 2023
Good afternoon,
thank you for your review! We are very sorry to hear that you are not satisfied, we apologize for this! We will be in contact with you about this further, and hopefully we can still solve it for you! Regards, Team Mastersintime.com
22 Dec 2023
Under review
Not recommend - Order not arrived
Not recommend, order not arrived.
I escalated to the customer service and was asked to allow more time.
It's now over 2 months of waiting, and still not received it.
They ask you to wait until the buyer protection to ends.
Report review
Answer by mastersintime.com
22 Dec 2023
Good afternoon, Thank you for your review! We are sorry to hear that the package has not arrived. In this case, we would like to inform you that we have refunded the full amount of the order to you. If you have any further questions, we would like to hear from you! Kind Regards, Team Mastersintime.com
13 Sept 2023
Verified review
Wrong watch
They sent me the wrong watch, a significantly cheaper watch than I've ordered. I reached out for support 2 days ago and have not heard yet. I will try and update this if they make it right.
Report review
Answer by mastersintime.com
13 Sept 2023
Dear David,
Thank you for your review! Our apologies.
We will contact you directly by email and will be happy to resolve this for you.
Greetings, Team Mastersintime.com
10 Dec 2023
Verified review
They sent me a replacement movado band 1/2 od the band matches the watch,the other half did not match. I have to sent it back to have my refund.
Report review
Answer by mastersintime.com
12 Dec 2023
Good afternoon, thank you for the comment.
We have never received any communication about this issue, no email or phone call from you.
We are sorry to hear somethign goes wrong, if the product has already been sent back we will deal with it as soon as it will arrive.
Team Mastersintime
21 Jul 2023
Verified review
Damaged and faulty watch…
They shipped me a watch that wasn't new, but damaged and in second hand shape. And they won't reply to my emails concerning my purchase
Report review
Answer by mastersintime.com
25 Jul 2023
Good morning, thank you for your feedback.
We are already in touch by email, and of course we have apologized for this inconvenience and we have investigated the matter.
We have provided you the option to return the item, but unfortunately you refused.
Feel free to let us know in case we can help you further.
Kind regards,
Team Mastersintime
15 Dec 2023
Verified review
Where is my package ?
Terrible ! I have not received my package and I don't think I will...
Report review
Answer by mastersintime.com
15 Dec 2023
We are sorry to learn you have not received your order, as according to tracking from postal services has been delivered to the given address on the 8/12. We'll contact you by email and launch an inquiry with postal services to find out more about this situation and, if needed, provide a solution, as customer satisfaction is our main priority. Your Customer Service Team Mastersintime.com
14 Sept 2023
Verified review
The leather quality is very poor, I was expecting a good leather quality.
Report review
Answer by mastersintime.com
14 Sept 2023
Good afternoon,
Thank you for your review
We are very sorry to read that you are not satisfied with the quality of the strap you ordered. We would like to ask you to send us photos by email and we will be happy to solve this for you! Greetings, Team Mastersintime.com
26 Sept 2023
Verified review
le colis n'est jamais arrivé !!!!!!!!!!J'attends des explications !!!!!
Report review
Answer by mastersintime.com
27 Sept 2023
Merci pour le feedback. Selon le suivi des services postaux votre colis a bien été livré samedi em boîte aux lettres. On va vous contacter par email pour mieux comprendre votre message et pour enquêter auprès des services postaux et vous résoudre la situation, car la satisfaction client est notre priorité.
L'équipe Service Clients Mastersintime.com
12 Oct 2023
Verified review
Bracelet tool I bought broke immediately. Junk
Report review
Answer by mastersintime.com
13 Oct 2023
Good afternoon,
Thank you for your review.
Sorry to hear that the tool is broken! We will refund the tool to you in this case. If you have any further questions about this, we would like to hear from you. Kind Regards, Team Mastersintime.com
18 Dec 2023
Verified review
It didn't come in time. Very disappointed
Report review
Answer by mastersintime.com
19 Dec 2023
Good afternoon,
Thank you for your review.
We are very sorry that your package did not arrive on time, and we sincerely apologize for this. Unfortunately, this is the busiest time of the year, so packages may arrive delayed. We hope for your understanding.
We see that the package has now arrived to you, and we hope you like it.
If you have any questions, we would like to hear from you.
Greetings, Team Mastersintime.com
24 Oct 2023
Verified review
The item was never received
Report review
Answer by mastersintime.com
26 Oct 2023
Dear Walter,
Thank you for contacting us. When we open the track & trace, we see that your order has been delivered on October 16. If this is not the case, would you please contact our customer service? then we can immediately start an investigation with the courier service. Thanks in advance!
Greetings, Team Mastersintime.com
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.