mastersintime.com
Reviews:

564 reviews in the last 12 months571 total reviews  

4.78
Excellent

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Certified since: 31 May 2023
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mastersintime.com fulfils all Trusted Shops quality criteria, including
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Top positive review

7 Aug 2023
 Verified review
Beautiful, high quality watches supported by outstanding customer service. Truly wonderful client care promptly responded to an unexpected issue upon delivery of one watch's band. Their warmly dedicated professional took the time (no pun) to respectfully provide guidance with actionable next steps until a workable option was achieved. Highly recommend this company and its 4-star customer care team: A+!

Top negative review

31 Dec 2023
 Verified review
I ordered a replacement band for my girlfriends watch for Christmas by entering in the watches serial number (R010859) EM0753-01A. I then chose the color, and replacement pins, etc. and completed my order. The website order stated these parts would fit my watch. Even though I ordered this outside of the United States, and had to wait longer than usual for the delivery, I was confident. The package was delivered and it was on-time and well packed. When I went to fit it to the watch, I immediately noticed the band width was to wide for the watch and would not fit. They had sent me the incorrect band for the watch. The replacement band they sent me was 59-S52771, it's an 18mm band and too big to fit my watch. The correct replacement band according to citizen watch is 59-R50413 and its 16mm which is the correct size to fit my watch. But why I was sent the wrong size band for my watch from masters in time is just ridiculous. And now I'm dead in the water and have the incorrect band for this watch which was supposed to be a Christmas gift. There is no free return, and so you'll have to pay again to send it back even though they sent you the wrong replacement parts. Before you order from this company, consider shopping somewhere else.
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Reviews for mastersintime.com

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7 Mar 2024
 Verified review
I need to exchange or return for refund a strap purchase that does not fit my watch. It has been a full day since sending an email, and no response yet. I would prefer to exchange for the proper size but I can't do so without assistance but it appears no-one is there to follow-up after the purchase. I sincerely wish I could have given a better rating!
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Answer by mastersintime.com
8 Mar 2024
Thank you for your message and for your feedback, that always helps us improve. We can see that tour message was replied within 24h and we apologise for the bigger delay that what we would love, but our team is reduced now, due to some sick leaves. At the moment we are waiting for your reply to better assist you in finding the correct strap, as there is nothing more we would love than to help you get the proper fit to give your watch a new life. Please do not hesitate to reply our email and we are more than happy to assist. Your Service Team Masters in Time
16 Dec 2023
 Verified review
Falsches Armband geliefert, auf Nachfrage bekam ich die Antwort das was ich bestellt habe ist nicht mehr lieferbar. Dann schickt man halt einfach random nen anderes raus. Langer Versand Support ist aber freundlich
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Answer by mastersintime.com
18 Dec 2023
Guten Tag, Vielen Dank für Ihre Bewertung. Da wir bereits in Gesprächen sind und Ihnen hierfür eine Lösung angeboten haben, gehe ich davon aus, dass jetzt alles in Ordnung ist. Sollte dies nicht der Fall sein, würden wir gerne darüber Bescheid wissen. Gruß, Mastersintime.com
19 Aug 2023
 Verified review
Wrong colour of replacement strap for G-Shock
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Answer by mastersintime.com
21 Aug 2023
Good afternoon, Thank you for your review! We are very sorry to hear that you have received a wrong strap, in this case in order to better assess and resolve this I would like to ask you to send us an email with a photo of the strap, which you received . Thanks in advance! Regards, Team Mastersintime.com