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Test My Pets UK
Reviews:

208 reviews in the last 12 months273 total reviews  

4.07
Good

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Top positive review

23 Sept 2023
 Verified review
I ordered the test for my blue staffy who has some allergies and skin issues. I was sceptical at first. However I had speedy test results. I sent my sample off on the Monday (1st class signed for) and I received the results by Friday afternoon. The online chat team were very quick to answer any questions. Also I like to think the test results are quiet reliable as I know she has issues with beef and turkey and they both came back as 100% reactive. This has made me feel more at ease with the results and the only food I was giving her with a 100% reaction was yoghurt. I feel that this test has helped me narrow down and able to eliminate more foods I hadn't even considered. The only downfall was , the app I downloaded would not work. However it turns out I didn't need the app, and the tracking system on your main page wasn't kept up to date. when I contacted your chat team informed me the exact date and time the sample had been received.

Top negative review

10 days ago
 Verified review
Submitted my puppy’s fur for testing. Result came back indicating reaction to all the items he was currently eating plus many items he has never had contact with. Whilst I appreciate that the test shows any reactive items, the 12 pages of the report were full of caveats disclaiming the test and finished with a statement that the test process had not been scientifically proved. I was left feeling that I had paid for a test, at a time when I had serious concerns about my new pet’s health, and it was only once I had paid for the test and received the results did I learn that it was not based on any proven science. The report was of no help to me whatsoever and I feel cheated. The whole process meant that here was a delay of nearly two weeks in then going to the vet and starting again. In the meantime, my puppy was crying with the irritation and itching he was suffering.
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Reviews for Test My Pets UK

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5 Feb 2024
 Verified review

Not useful info!

Most things with red flags weren’t things a dog would have or be by anyway. Nothing useful at all.
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6 Feb 2024
 Verified review
Not received my order
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23 Sept 2023
 Verified review
I ordered the test for my blue staffy who has some allergies and skin issues. I was sceptical at first. However I had speedy test results. I sent my sample off on the Monday (1st class signed for) and I received the results by Friday afternoon. The online chat team were very quick to answer any questions. Also I like to think the test results are quiet reliable as I know she has issues with beef and turkey and they both came back as 100% reactive. This has made me feel more at ease with the results and the only food I was giving her with a 100% reaction was yoghurt. I feel that this test has helped me narrow down and able to eliminate more foods I hadn't even considered. The only downfall was , the app I downloaded would not work. However it turns out I didn't need the app, and the tracking system on your main page wasn't kept up to date. when I contacted your chat team informed me the exact date and time the sample had been received.
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Answer by Test My Pets UK
25 Sept 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
21 Oct 2023
 Verified review

Happy

Very good feedback regards results of tests from sample sent. Easy to understand for food result's. A little less so with regards allergies relating to grass. With that I mean the different grasses that Dexter may have a reaction to. Although it's great knowing it's difficult when walking to know if the grass is one Dexter is allergic to. That being said a great service offered for what I paid, swift and detailed.
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Answer by Test My Pets UK
30 Oct 2023
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Lucie Customer Service
4 Jul 2023
 Verified review
Results were received quite quickly although they went into my junk folder so it was a few days later that i came across them.
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Answer by Test My Pets UK
24 Jul 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
8 Jul 2023
 Verified review

I found Test My Pets very quick and detailed

I found Test My Pets very quick in retrieving my pets allergies. Not only did we find out what else she was allergic to but what was causing most of her problems. I have recommended Test My Pets to a few people who I know, and would definitely recommend it again. Unfortunately I never took pictures. Thank you for helping us with my little Saffrons problems.
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Answer by Test My Pets UK
24 Jul 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
22 Oct 2023
 Verified review
The results came through quickly, and early signs are that what was highlighted as my dog being intolerant of certain ingredients in her food is accurate. It’s only been a couple of weeks and she’s on a much lower dose of the meds she’s been on for over a year. Hoping if I can do a few more adjustments she’ll be off them completely!
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Answer by Test My Pets UK
30 Oct 2023
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Lucie Customer Service
28 Aug 2023
 Verified review
Fantastic company! Very quick and efficient process! Reasonably priced too! Found out our dog had 6 main intolerances. Have cut these out his diet and he’s feeling tons better! Would highly recommend to friends and family! Love the fact that you can talk to real people too! Keep up the great work! Nat & Rex Leicestershire
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Answer by Test My Pets UK
17 Sept 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
17 Dec 2023
 Verified review
It was very easy to follow the steps provided to test my older puppy Daisy . The results came back in time as stated . I already had an idea of what foods my puppy is sensitive to and the test confirmed this which was so helpful . She is so much better now I am avoiding the food that she is sensitive to . Thank you
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Answer by Test My Pets UK
12 Jan 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
3 Aug 2023
 Verified review
100% recommend, got this done for my pup as we're having a lot of issues, got results back quick, been a total game changer for us now we've eliminated everything out he has allergies to! Wether your pet has allergies or showing signs I recommend getting this test done for in the future defo puts your mind at ease
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Answer by Test My Pets UK
17 Sept 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
7 Jun 2023
 Verified review

Not as clear as I assumed it would be.

I’m not really sure what I was expecting from the test other than to list items my dog was allergic to. I was getting confused with the results as some items I wouldn’t clearly feed to my dog. Perhaps a blood test would’ve been easier as I wanted to know what was causing the dogs allergies and upset tummy.
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Answer by Test My Pets UK
17 Sept 2023
Thank you for your review. We are very sorry to see you are not satisfied with the service. If you have any queries or concerns about your order, please contact our customer service team at info@testmypets.com who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
5 Jan 2024
 Verified review

A quick and easy process, and interesting to see the results!

After doing my own hair test receiving good results, I thought I'd see if the pet test would give me the same, so I could see if I was giving my dog something that I shouldn't be. The whole process was pretty easy and the results were eye opening! No more turkey for my furry friend! Recommended!
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Answer by Test My Pets UK
12 Jan 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
HA
19 Dec 2023
 Verified review
The test itself was quick and easy to do and I got the results within a couple of days. The only slight problem I felt was that the results came through as though they were for a person rather than a dog, in fact I emailed the company to double check. Otherwise all good 👍🏻
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Answer by Test My Pets UK
24 Jan 2024
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
JC
John C.
Leicestershire
2 Jan 2024
 Verified review
Excellent service. Very fast response - test sample posted 21/12/23 results returned by email 29/12/23. Thorough test results which identified, as well as confirmed sensitivities in my GSP. Follow up chat with Heather was very helpful and reassuring. Highly recommended!
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Answer by Test My Pets UK
12 Jan 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
30 May 2023
 Verified review
fast delivery, easy to understand, very helpful for my dog who has allergy eczema causing ear infections, symptoms have reduced and we have even changed her diet since getting the report done as one of the main ingredients was on the intolerance test.
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Answer by Test My Pets UK
5 Jun 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We're so happy to hear the testing has helped your dog and they're feeling better! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
31 Oct 2023
 Verified review
So fast and very comprehensive! I was thoroughly impressed with how quickly the results were delivered, how easy it was to do the test and how many areas were covered. All for a very reasonable price. Definitely glad I did it for my two dogs.
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Answer by Test My Pets UK
1 Nov 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Lucie Customer Service
16 Dec 2023
 Verified review
Ordering the test was easy, however the test results did not achieve the results one would have expected and easy enough to point to any particular remedy. In essence the results were medium or high risk, ruling out most food intake.
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Answer by Test My Pets UK
24 Jan 2024
Thank you for your review. We’re very proud of our service and we appreciate your feedback. We are always looking to improve our service, and your feedback helps. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Donna, Customer Service Manager
19 Jul 2023
 Verified review
Simple and straightforward and so worth doing. Only complaint would be that I had to email and ask for my results as nothing was forthcoming. Got a very quick response. Highly recommend doing this test for your furry friends
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Answer by Test My Pets UK
24 Jul 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
5 Jan 2024
 Verified review
Very easy and straightforward. The only thing is that I had to contact them via the chat to find out the results because I didn't receive them by email, and then got them instantly.
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Answer by Test My Pets UK
12 Jan 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
9 Jan 2024
 Verified review
Contacted via the 'talk' facility thing with a query and Heather replied promptly. She answered my query to my satisfaction, again promptly. Very happy with this so far, thank you
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Answer by Test My Pets UK
12 Jan 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager