Test My Pets UKReviews:
119 reviews in the last 12 months137 total reviews
Good
TrustmarkValid
Top positive review
23 Sept 2023
Verified review
I ordered the test for my blue staffy who has some allergies and skin issues. I was sceptical at first. However I had speedy test results. I sent my sample off on the Monday (1st class signed for) and I received the results by Friday afternoon. The online chat team were very quick to answer any questions. Also I like to think the test results are quiet reliable as I know she has issues with beef and turkey and they both came back as 100% reactive. This has made me feel more at ease with the results and the only food I was giving her with a 100% reaction was yoghurt. I feel that this test has helped me narrow down and able to eliminate more foods I hadn't even considered. The only downfall was , the app I downloaded would not work. However it turns out I didn't need the app, and the tracking system on your main page wasn't kept up to date. when I contacted your chat team informed me the exact date and time the sample had been received.
Read more
Top negative review
31 Jan 2023
Verified review
honestly, i think they are just taking advantage of desperate pet owners. i had already done elimination diets so knew what my pup was sensitive to and not. i just wanted this for confirmation. to my surprise none of the foods she reacts to show up and foods she is ok with did. they are basically selling information about elimination diets that you can find anywhere and taking the credit. really would not recommend. save your time and money and just do an elimination diet
Read more
Reviews for Test My Pets UK
16 Nov 2023
Verified review
Should be a great help if based on the results you should give some food recommendations.
Report review
Answer by Test My Pets UK
9 days ago
Thank you so much for the review, Erika!
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testmypets.com
Thanks again for the great review!
Donna,
Customer Service Manager
7 days ago
Verified review
Quick response from sending the sample in to getting the results
Report review
Answer by Test My Pets UK
2 days ago
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testmypets.com
Thanks again for the great review!
Donna,
Customer Service Manager
3 Nov 2023
Verified review
Really easy service and quick to receice the test results.
Report review
Answer by Test My Pets UK
3 Nov 2023
Thank you so much for reaching out and giving us five stars! ⭐⭐⭐⭐⭐
We're so happy that you found the testing really easy and received the results so quickly!
Our comprehensive pet sensitivity tests can quickly help you understand more about your pet's possible trigger items. Using the latest biotechnology in our accredited labs, we test over 1,500 samples per week, providing pets with results to help them live a better life, so thank you for your comments!
If you have any questions, please don't hesitate to reach out to info@testmypets.com
Thanks again for the great review!
Donna,
Customer Service Manager
4 days ago
Verified review
Everything
The over all from applying for test to receiving results
Report review
Answer by Test My Pets UK
2 days ago
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testmypets.com
Thanks again for the great review!
Donna,
Customer Service Manager
14 Nov 2023
Verified review
quick and polite
Report review
Answer by Test My Pets UK
15 Nov 2023
Hi David, thank you so much for reaching out and giving us five stars! ⭐⭐⭐⭐⭐
We are very proud of our customer service team, so we will pass this on to the team straight away. When your pet's testing is so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with!
If you have any questions, please don't hesitate to reach out to info@testmypets.com
Thanks again for the great review!
Donna,
Customer Service Manager
13 Nov 2023
Verified review
Excellent service
Report review
Answer by Test My Pets UK
15 Nov 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testmypets.com
Thanks again for the great review!
Donna,
Customer Service Manager
6 days ago
Verified review
Report review
17 Nov 2023
Verified review
Report review
Answer by Test My Pets UK
9 days ago
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testmypets.com
Thanks again for the great review!
Donna,
Customer Service Manager
12 Nov 2023
Verified review
Report review
Answer by Test My Pets UK
13 Nov 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testmypets.com
Thanks again for the great review!
Donna,
Customer Service Manager
7 Nov 2023
Verified review
Report review
Answer by Test My Pets UK
11 Nov 2023
Thank you so much for reaching out and giving us five stars! ⭐⭐⭐⭐⭐
We're so happy that you found the testing really easy and received the results so quickly!
Our comprehensive pet sensitivity tests can quickly help you understand more about your pet's possible trigger items. Using the latest biotechnology in our accredited labs, we test over 1,500 samples per week, providing pets with results to help them live a better life, so thank you for your comments!
If you have any questions, please don't hesitate to reach out to info@testmypets.com
Thanks again for the great review!
Lucie
Customer Service
9 days ago
Under review
A waste of your money
A waste of money.
I had to chase them to get results.
I doubt this was actually accurate.
It did nothing for me, apart from wasted my money.
I paid extra for express results, they took for ever, I had to chase them for results. They never refunded the extra I paid..
Pls go to a vet and do a serious test, this is just a waste of time
Report review
SW
Sue W.
Whitchurch
14 Nov 2023
Verified review
I had to chase constantly and despite paying for expediated results, it arrived no quicker than had I not bothered. At first the result appeared to be for a human as they contained food that I cannot believe a dog would ever be offered, all in all I didn’t find the results helpful
Report review
Answer by Test My Pets UK
9 days ago
Hi Susan, thank you for your review.
I am very sorry to hear that you are not completely satisfied with the testing and service.
I can see that the test sample you mailed to our lab arrived at our UK lab Friday 6th October and the results were emailed Monday 9th October, the following business day.
Our priority testing service promises a 2-business day turnaround on test results, compared to our standard testing period of up to 5 business days.
As your test results were emailed the following business day, they were certainly received within the promised priority testing period.
Our pet test is one of the most comprehensive on the market and tests for most common pet food items, but also covers a variety of human foods that pets may unintentionally consume.
If you have any further questions or queries regarding the test results, our expert and friendly team is available at info@testmypets.com to answer any questions you may have.
Would you please consider amending or removing the review as it contains incorrect information?
Donna
Customer Service Manager
7 days ago
Verified review
Disappointed. Not what I expected. In my opinion, waste of money.
Report review
Answer by Test My Pets UK
2 days ago
Thank you for your review.
I am very sorry to hear you are not completely satisfied with the testing and service.
Our team would love to assist with your concerns.
Please do reach out to our expert and friendly team at info@testmypets.com and we will be happy to help.
Donna
Customer Service Manager
21 Oct 2023
Verified review
Happy
Very good feedback regards results of tests from sample sent. Easy to understand for food result's. A little less so with regards allergies relating to grass. With that I mean the different grasses that Dexter may have a reaction to. Although it's great knowing it's difficult when walking to know if the grass is one Dexter is allergic to.
That being said a great service offered for what I paid, swift and detailed.
Report review
Answer by Test My Pets UK
30 Oct 2023
Thank you so much for your review!
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testmypets.com
Thanks again for the great review!
Lucie
Customer Service
22 Oct 2023
Verified review
The results came through quickly, and early signs are that what was highlighted as my dog being intolerant of certain ingredients in her food is accurate. It’s only been a couple of weeks and she’s on a much lower dose of the meds she’s been on for over a year. Hoping if I can do a few more adjustments she’ll be off them completely!
Report review
Answer by Test My Pets UK
30 Oct 2023
Thank you so much for your review!
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testmypets.com
Thanks again for the great review!
Lucie
Customer Service
21 Oct 2023
Verified review
Fantastic
Very easy to do happy with the results now we can make it easy knowing the allergies
Report review
Answer by Test My Pets UK
30 Oct 2023
Thank you so much for your review!
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testmypets.com
Thanks again for the great review!
Lucie
Customer Service
10 Oct 2023
Verified review
Cheaper than the prices the vets charge. Also an eye opener finding out what allergies are present
Report review
Answer by Test My Pets UK
17 Oct 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience for you and your pet!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testmypets.com
Thanks again for the great review!
Donna,
Customer Service Manager
21 Oct 2023
Verified review
I got my answer asap with the chat with Heather. She is great!
Report review
Answer by Test My Pets UK
30 Oct 2023
Thank you so much for your review!
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testmypets.com
Thanks again for the great review!
Lucie
Customer Service
29 Oct 2023
Verified review
Easy to do allergy tests and tesults
Easy to do allergy tests and results
Report review
Answer by Test My Pets UK
30 Oct 2023
Thank you so much for your review!
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testmypets.com
Thanks again for the great review!
Lucie
Customer Service
2 Oct 2023
Verified review
Very straight forward
Report review
Answer by Test My Pets UK
9 Oct 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testmypets.com
Thanks again for the great review!
Donna,
Customer Service Manager