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Test My Pets UK
Reviews:

212 reviews in the last 12 months269 total reviews  

4.11
Good

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Top positive review

23 Sept 2023
 Verified review
I ordered the test for my blue staffy who has some allergies and skin issues. I was sceptical at first. However I had speedy test results. I sent my sample off on the Monday (1st class signed for) and I received the results by Friday afternoon. The online chat team were very quick to answer any questions. Also I like to think the test results are quiet reliable as I know she has issues with beef and turkey and they both came back as 100% reactive. This has made me feel more at ease with the results and the only food I was giving her with a 100% reaction was yoghurt. I feel that this test has helped me narrow down and able to eliminate more foods I hadn't even considered. The only downfall was , the app I downloaded would not work. However it turns out I didn't need the app, and the tracking system on your main page wasn't kept up to date. when I contacted your chat team informed me the exact date and time the sample had been received.

Top negative review

8 days ago
 Verified review
Scam. Said test 300 items but reports only gives 49 items with silly tests like abalone, clams and galangal which one would not give to a dog. Report seems like a standard one for humans and not dogs with comments such as brittle fingernails and nausea. Then it said my dog was deficient in Vitamin D and should feed salmon but he eats salmon every day. Noticed on Trustpilot that a USA website called Pethealthathome had exactly the same website but in US$. Complete scam. Have reported to Trading standards and applied for refund through paypal despite them saying money back guarantee. They ignored my request. Dont waste your money
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Reviews for Test My Pets UK

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24 Feb 2024
 Verified review
Efficient pay on time
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10 Feb 2024
 Verified review
Still waiting
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18 Feb 2024
 Verified review
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1 Feb 2024
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22 Feb 2024
 Verified review

His test results were completely wrong

Hos test results were completely wrong . The one thong we've found he is allergic to after doing extensive Elimination tests is the one thing that wasn't listed as an allergen Total waste of money
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26 Feb 2024
 Verified review
Did not think they explain the test results very well… and when I asked customer service questions re the results they gave probable answers! Wasn’t impressed at all. Waste of money
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10 Feb 2024
 Verified review
Very few ‘dog ‘ foods given as allergies. I discovered my dog is allergic to iceberg lettuce and artichokes as such🙈
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5 Feb 2024
 Verified review

Not useful info!

Most things with red flags weren’t things a dog would have or be by anyway. Nothing useful at all.
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22 Feb 2024
 Verified review
Never received my order..think this is a scam
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6 Feb 2024
 Verified review
Not received my order
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25 Feb 2024
 Verified review
Complet rubbish
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5 Jan 2024
 Verified review

A quick and easy process, and interesting to see the results!

After doing my own hair test receiving good results, I thought I'd see if the pet test would give me the same, so I could see if I was giving my dog something that I shouldn't be. The whole process was pretty easy and the results were eye opening! No more turkey for my furry friend! Recommended!
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Answer by Test My Pets UK
12 Jan 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
JC
John C.
Leicestershire
2 Jan 2024
 Verified review
Excellent service. Very fast response - test sample posted 21/12/23 results returned by email 29/12/23. Thorough test results which identified, as well as confirmed sensitivities in my GSP. Follow up chat with Heather was very helpful and reassuring. Highly recommended!
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Answer by Test My Pets UK
12 Jan 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
15 Jan 2024
 Verified review

Super Quick and so much Info

The results arrived quicker than I anticipated especially since it was Christmas. So easy to do and no big forms to fill in. I have yet to experiment properly, eliminating all known factors that may cause a problem as Christmas goodies and family have got In the way!
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Answer by Test My Pets UK
24 Jan 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
5 Jan 2024
 Verified review
Very easy and straightforward. The only thing is that I had to contact them via the chat to find out the results because I didn't receive them by email, and then got them instantly.
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Answer by Test My Pets UK
12 Jan 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
9 Jan 2024
 Verified review
Contacted via the 'talk' facility thing with a query and Heather replied promptly. She answered my query to my satisfaction, again promptly. Very happy with this so far, thank you
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Answer by Test My Pets UK
12 Jan 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
11 Jan 2024
 Verified review

Good service

I now know my Pets sensitivities and we have been able to alter her diet successfully to help her. The instructions were easy to follow, reasonable price, fast results. Thanks
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Answer by Test My Pets UK
12 Jan 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
14 Jan 2024
 Verified review
The test helped me & my boy out immensely as he was itching & scratching a lot, I’ve taken most of the foods he has issues with & this has made a massive improvement
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Answer by Test My Pets UK
24 Jan 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
31 Dec 2023
 Verified review

Itchy skin in dogs

One of my Golden Retrievers developed itchy skin and after having her tested, I stopped certain proteins in her diet and her skin improved after a few days.
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Answer by Test My Pets UK
12 Jan 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
6 Jan 2024
 Verified review
She was very nice and very very helpful. She was very efficient and resolved issue quickly and perfect
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Answer by Test My Pets UK
12 Jan 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager