Test My Pets UKReviews:
212 reviews in the last 12 months269 total reviews
Good
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Top positive review
23 Sept 2023
Verified review
I ordered the test for my blue staffy who has some allergies and skin issues. I was sceptical at first. However I had speedy test results. I sent my sample off on the Monday (1st class signed for) and I received the results by Friday afternoon. The online chat team were very quick to answer any questions. Also I like to think the test results are quiet reliable as I know she has issues with beef and turkey and they both came back as 100% reactive. This has made me feel more at ease with the results and the only food I was giving her with a 100% reaction was yoghurt. I feel that this test has helped me narrow down and able to eliminate more foods I hadn't even considered. The only downfall was , the app I downloaded would not work. However it turns out I didn't need the app, and the tracking system on your main page wasn't kept up to date. when I contacted your chat team informed me the exact date and time the sample had been received.
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Top negative review
8 days ago
Verified review
Scam. Said test 300 items but reports only gives 49 items with silly tests like abalone, clams and galangal which one would not give to a dog. Report seems like a standard one for humans and not dogs with comments such as brittle fingernails and nausea. Then it said my dog was deficient in Vitamin D and should feed salmon but he eats salmon every day. Noticed on Trustpilot that a USA website called Pethealthathome had exactly the same website but in US$. Complete scam. Have reported to Trading standards and applied for refund through paypal despite them saying money back guarantee. They ignored my request. Dont waste your money
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Reviews for Test My Pets UK
24 Mar 2024
Verified review
Not specific enough for dogs
As it is a dog test then it would be helpful to test the main ingredients in dog food such as proteins. Half the ingredients tested dogs can’t have anyway.
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22 Feb 2024
Verified review
His test results were completely wrong
Hos test results were completely wrong . The one thong we've found he is allergic to after doing extensive Elimination tests is the one thing that wasn't listed as an allergen
Total waste of money
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26 Feb 2024
Verified review
Did not think they explain the test results very well… and when I asked customer service questions re the results they gave probable answers! Wasn’t impressed at all. Waste of money
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10 Feb 2024
Verified review
Very few ‘dog ‘ foods given as allergies.
I discovered my dog is allergic to iceberg lettuce and artichokes as such🙈
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3 Sept 2023
Verified review
Don’t waste your money
I personally this the results given from hair isn’t an exact science, it states that the items your dogs don’t eat won’t be picked out but my dog doesn’t eat peanuts or a lot of items on the list but they were on, apparently she is an intolerance to broccoli but has no reaction to it at all! She’s allergic to chicken but it says nothing about that
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Answer by Test My Pets UK
17 Sept 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
Please be aware, our test is not an allergy test and cannot detect known allergies.
Our test is a sensitivity test only.
Sensitivities and allergies are separate medical conditions and an allergy cannot be detected on a sensitivity test.
If you have any queries or concerns about your order, please contact our customer service team at info@testmypets.com who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
23 Nov 2023
Verified review
A waste of your money
A waste of money.
I had to chase them to get results.
I doubt this was actually accurate.
It did nothing for me, apart from wasted my money.
I paid extra for express results, they took for ever, I had to chase them for results. They never refunded the extra I paid..
Pls go to a vet and do a serious test, this is just a waste of time
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SW
Sue W.
Whitchurch
14 Nov 2023
Verified review
I had to chase constantly and despite paying for expediated results, it arrived no quicker than had I not bothered. At first the result appeared to be for a human as they contained food that I cannot believe a dog would ever be offered, all in all I didn’t find the results helpful
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Answer by Test My Pets UK
23 Nov 2023
Hi Susan, thank you for your review.
I am very sorry to hear that you are not completely satisfied with the testing and service.
I can see that the test sample you mailed to our lab arrived at our UK lab Friday 6th October and the results were emailed Monday 9th October, the following business day.
Our priority testing service promises a 2-business day turnaround on test results, compared to our standard testing period of up to 5 business days.
As your test results were emailed the following business day, they were certainly received within the promised priority testing period.
Our pet test is one of the most comprehensive on the market and tests for most common pet food items, but also covers a variety of human foods that pets may unintentionally consume.
If you have any further questions or queries regarding the test results, our expert and friendly team is available at info@testmypets.com to answer any questions you may have.
Would you please consider amending or removing the review as it contains incorrect information?
Donna
Customer Service Manager
26 Jun 2023
Verified review
Paid for express service. Don't waste your money, they said they didn't receive until 10 day's after posting. 48 hrs service from that point should of meant receiving results by Friday but I didn't receive which meant I didn't receive results until after bank holiday weekend
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Answer by Test My Pets UK
10 Jul 2023
Hi Mark, thank you for your review.
I am very sorry to hear you're not satisfied with the service.
Please be aware, mail sent with Royal Mail first-class can currently take up to 14 business days due to the effects of last year's strikes and depot closures. While these delays account for 20% of delivered mail, your sample did not arrive with our lab until the date we confirmed via email.
Upon receipt at our lab, all samples are scanned in and an automatic email is sent to the customer to confirm receipt. Samples are scanned as arrived the same day they are delivered as per our accredited audit trail system.
If you have any further questions or queries, please do not hesitate to contact our team at info@testmypets.com and our friendly and expert team will be more than happy to assist.
Donna
Customer Service Manager
25 Nov 2023
Verified review
Disappointed. Not what I expected. In my opinion, waste of money.
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Answer by Test My Pets UK
30 Nov 2023
Thank you for your review.
I am very sorry to hear you are not completely satisfied with the testing and service.
Our team would love to assist with your concerns.
Please do reach out to our expert and friendly team at info@testmypets.com and we will be happy to help.
Donna
Customer Service Manager
15 Oct 2023
Verified review
Disappointed
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Answer by Test My Pets UK
17 Oct 2023
Hi Peter, thank you for your review.
I am very sorry to hear that you are disappointed.
I can see your pet's sample arrived at our lab Friday 8th September and the test results were emailed Monday 11th September.
However, we have not received any emails from you regarding your pet's test results.
If you have any questions or queries related to your pet's test results, please do reach out to our team at info@testmypets.com and our expert and friendly team will be more than happy to help.
Donna
Customer Service Manager