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Test My Pets UK
Reviews:

213 reviews in the last 12 months269 total reviews  

4.12
Good

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Top positive review

23 Sept 2023
 Verified review
I ordered the test for my blue staffy who has some allergies and skin issues. I was sceptical at first. However I had speedy test results. I sent my sample off on the Monday (1st class signed for) and I received the results by Friday afternoon. The online chat team were very quick to answer any questions. Also I like to think the test results are quiet reliable as I know she has issues with beef and turkey and they both came back as 100% reactive. This has made me feel more at ease with the results and the only food I was giving her with a 100% reaction was yoghurt. I feel that this test has helped me narrow down and able to eliminate more foods I hadn't even considered. The only downfall was , the app I downloaded would not work. However it turns out I didn't need the app, and the tracking system on your main page wasn't kept up to date. when I contacted your chat team informed me the exact date and time the sample had been received.

Top negative review

7 days ago
 Verified review
Scam. Said test 300 items but reports only gives 49 items with silly tests like abalone, clams and galangal which one would not give to a dog. Report seems like a standard one for humans and not dogs with comments such as brittle fingernails and nausea. Then it said my dog was deficient in Vitamin D and should feed salmon but he eats salmon every day. Noticed on Trustpilot that a USA website called Pethealthathome had exactly the same website but in US$. Complete scam. Have reported to Trading standards and applied for refund through paypal despite them saying money back guarantee. They ignored my request. Dont waste your money
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Reviews for Test My Pets UK

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12 days ago
 Verified review
Quick response with testing. Lots of helpful information. Thus will help my dog immensely. If you could supply a wee bag for the specimen.
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7 Apr 2024
 Verified review
Paid extra for quick response but it still took over two weeks. Dog seemed to be allergic to a lot. Not sure how accurate
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9 Mar 2024
 Verified review
I liked the ease of the process and the quickness of the results. I wold have liked acknowledgement that the sample had been received so I knew when to expect the results
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11 Mar 2024
 Verified review
for years my dog has been itching, also had yeasty ears i can now change her diet to try to elevate this
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26 Feb 2024
 Verified review
Got results quick, seemed very thorough unfortunately I personally found it a bit difficult to understand. Not seen a great difference in my dogs skin but still going through process of making sure not to give him things on the list. Would recommend though, definitely worth the money.
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13 Feb 2024
 Verified review
Good quick service and easy to follow instructions. Results came back quickly too. Trying to work out reducing exposure to results which showed higher intolerance
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22 Feb 2024
 Verified review
Results clear and quite an assortment of tests. Had to chase them up for results after 3+ weeks as heard nothing once we sent off sample.
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24 Feb 2024
 Verified review
Dog allergy Liked the intense report feedback. Nice to get special offer on price as I know yjus can be expensive.
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17 Feb 2024
 Verified review
Helped answer a few questions. Nothing more
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10 Feb 2024
 Verified review
Still waiting
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1 Feb 2024
 Verified review
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3 Jan 2024
 Verified review
very helpful
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Answer by Test My Pets UK
24 Jan 2024
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
21 Oct 2023
 Verified review

Happy

Very good feedback regards results of tests from sample sent. Easy to understand for food result's. A little less so with regards allergies relating to grass. With that I mean the different grasses that Dexter may have a reaction to. Although it's great knowing it's difficult when walking to know if the grass is one Dexter is allergic to. That being said a great service offered for what I paid, swift and detailed.
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Answer by Test My Pets UK
30 Oct 2023
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Lucie Customer Service
HA
19 Dec 2023
 Verified review
The test itself was quick and easy to do and I got the results within a couple of days. The only slight problem I felt was that the results came through as though they were for a person rather than a dog, in fact I emailed the company to double check. Otherwise all good 👍🏻
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Answer by Test My Pets UK
24 Jan 2024
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
30 May 2023
 Verified review
It took a really long time for you to receive the samples or it took a long time for you to process it. The people with whom I talked were very knowledgeable and nice.
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Answer by Test My Pets UK
5 Jun 2023
Thank you for your review! We are very happy to hear our customer service team was able to assist with your questions. Our testing has helped so many pets, so it's fantastic to hear you're pleased with the service. We are always trying to improve our service, and your feedback helps! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
13 May 2023
 Verified review
Just disappointed that the super mutt parts of DNA were not added as to what breeds were in there.
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Answer by Test My Pets UK
15 May 2023
Thank you for your review and the four stars! We are sorry to hear you are not completely satisfied with the service. Please be aware, we do not advertise this type of service - we only test for pet sensitivities and do not offer DNA or breed testing. If you have any further questions, please don't hesitate to reach out to info@testmypets.com Donna, Customer Service Manager
16 Nov 2023
 Verified review
Should be a great help if based on the results you should give some food recommendations.
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Answer by Test My Pets UK
23 Nov 2023
Thank you so much for the review, Erika! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
26 May 2023
 Verified review
Chat personnel was excellent.
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Answer by Test My Pets UK
5 Jun 2023
Thank you so much for the great review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team are also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
1 Sept 2023
 Verified review
Customer Services, Alex
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Answer by Test My Pets UK
17 Sept 2023
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
22 Dec 2023
 Verified review
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Answer by Test My Pets UK
24 Jan 2024
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager