I sent an email enquiring whether the selected vinyl was the same as my last order. I was surprised by a telephone call explaining that the supplier had changed and the vinyl maybe slightly different. I was most grateful for the call as it enabled me to make my decision whether to risk it or change the design.
The subsequent order came very quickly as had the previous two orders.
Thank you.
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the most relevant critical review
3 months ago
Dealing with the vinylflooringsuk was fine but the courier they used (XDP) was absolutely hopeless. XDP repeatedly cancelled deliveries on the day and then eventually just didn't allow the option to rebook saying there were no dates available. No means of contacting XDP as they don't have a phone contact number that is manned, and don't respond to emails. 2 weeks after the initial intended delivery I just had to cancel it and get a full refund from vinylflooringsuk.
Not necessarily their fault, but ultimately they chose which couriers they use, and XDPs online reviews are consistently abysmal.
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Reviews for vinylflooringuk.co.uk
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Verified review
11 days ago
Good Points: Delivery was quick and price was competitive.
Not So Good: Vinyl delivered was completely different to the pattern ordered.
I ordered a small squared pattern size 2.0m X 1.5M for a very small bathroom. The item delivered was the same colour but with large pattern and the squares were rotated 45 degrees. The size was 2m X 2.8m.
I had a fitter booked for the day after delivery so it was too late to re-order.
In future, I will only buy from a local supplier.
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Verified review
Yesterday
Amazing quality for an even better price! Absolutely love the thickness of the Vinyl arrived before the website said it was on its way. Will definitely be ordering again
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Answer by vinylflooringuk.co.uk
10 hours ago
Hi,
Thank you so much for you feedback, Hope to serve you again in future.
Regards,
-Vinyl flooring UK
Verified review
19 days ago
Great service and speedy delivery. Quality vinyl. Wouldn’t go anywhere else
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Verified review
7 days ago
Brilliant communication fast delivery and product looks amazing
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Verified review
9 days ago
Excellent vinyl, great updates, and super fast delivery.
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Verified review
6 days ago
Brilliant flooring Jason was very helpful
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8 days ago
Great product, price & communication
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Verified review
14 days ago
Good thickness and great pattern
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22 days ago
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Verified review
16 days ago
Ordered some flooring.
Courier failed to deliver after 5 days saying my products at their delivery depot
Chased up with email- no response
Phone call to company stated they would chase courier and call me back by the end of the day. No phone call.
In the end, opted for a refund- that I am yet to receive.
Based on this, definitely don’t recommend using this company.
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Answer by vinylflooringuk.co.uk
3 days ago
Hi,
As per our telephonic we have resolved the issue and we have also raised this issue with the courier as because of their inefficient and ineffective performance you had to go trough this inconvenience.
Thanks
Vinyl flooring UK
Verified review
1 month ago
The order comprised of the vinyl as well as the adhesive. Both were scheduled to arrive in 3-4 days but arrived after 7 days and that too incomplete order. The adhesive never got delivered and still struggling to get a refund for the same!
The contact number for customer services doesnt work and have to rely on emails which arent prompt either
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23 days ago
Ordered and no stock, or of the alternative I was interested in, pointless, they need to update their website with availability
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2 months ago
Helped us out with a client who had been targeted by rouge traders & cowboys really appreciate their speedy assistance
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2 months ago
Delivered promptly the flooring is as described and is ready and waiting fitting, the price was excellent.
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Verified review
2 months ago
Very good flooring,
Easy to order and arrange delivery.
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