Vinyl Flooring UK
Reviews:

169 reviews in the last 12 months810 total reviews  

4.35
Good
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Top positive review

18 Nov 2023
 Verified review
Only thing would be to maybe give an estimated delivery date at the time of ordering specific items - I ordered over a weekend and so had to wait for the email to tell me when it would be delivered. It was delivered quickly, but it would be better to know more in advance really to make preparation for the delivery. And even though the delivery man delivered to my doorstep (along a pathway), he must have dragged it as the end packaging at both ends was ripped & muddy. Luckily not through to the vinyl so you wrap them very well. But apart from that, I'm very happy with them - 2nd or 3rd time I've used them and will use them again. Great prices, great customer service guys, great products.

Top negative review

12 Mar 2023
 Verified review
Initially we ordered our vinyl flooring and everything was fine . We had a confirmation saying they had it in stock , then a couple of days later we had a message saying it was going to be delivered the next day. Within 10 mins after that message we had an email saying they’d not got it in stock , after multiple phone calls and struggling to get in touch Friday I was promised that my product would be here on Saturday and we still have no product, not sure if anyones had this experience we have but the customer service has been shocking .
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Reviews for Vinyl Flooring UK

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27 Jan 2024
 Verified review
vynil flooring arrived very unsatisfactory condition. with printing ink smudged over large areas . and really not satisfied with this . Inwas offered 30 percent discount amounting to 66 pounds I want it replaced completely.
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30 Nov 2023
 Verified review

Sample not matching order

I paid for a sample, then had to pay postage to get it delivered. The sample was superb so I placed the order. Vinyl arrived, completely different. Different name to sample, although correct number. They said batch was slightly paler, nonsense. Offered 10 % discount. Samples must represent order as this is breach of contract. Picture shows small sample on top of delivered roll.
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4 Nov 2023
 Verified review
Give correct information about delivery and dispatch
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9 Nov 2023
 Verified review
Wasn't expecting such a high delivery cost
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12 Mar 2023
 Verified review
Initially we ordered our vinyl flooring and everything was fine . We had a confirmation saying they had it in stock , then a couple of days later we had a message saying it was going to be delivered the next day. Within 10 mins after that message we had an email saying they’d not got it in stock , after multiple phone calls and struggling to get in touch Friday I was promised that my product would be here on Saturday and we still have no product, not sure if anyones had this experience we have but the customer service has been shocking .
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17 Apr 2023
 Verified review
Order was massively delayed despite initial ETA of 2-3 days. No tracking and no dispatch notifications. You will have to be a hostage in your own place waiting for them to deliver your order. When the item had finally arrived it turned out to be scratched a lot. Scratched BEFORE it was rolled up and not in transit. Update on reply: I did expect that much of you. My review stands. You deserve it.
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29 Sept 2023
 Verified review
Lino was damaged, had triangular slices throughout so notiable that they must have been seen during rolling and packing!!! Now I can get through to customer support...
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26 Aug 2023
 Verified review
They sold me something they didn’t have in stock and would take 6 weeks or more to deliver. It took a week for them to cancel the order, refund still hasn’t arrived……
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15 Oct 2023
 Verified review

Still waiting

I’ve messaged both the supplier and delivery company several times without a reply as my item has not arrived
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21 Mar 2023
 Verified review
It took them 7 Days to process a request for samples
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Answer by Vinyl Flooring UK
3 Apr 2023
Hi Anthony, We are really sorry about it took 7 days for this to process because we were waiting for a stock of samples. Hope you have a better experience with us in future. Regards, -VinylflooringUK
17 May 2023
 Verified review
Delivery peoples customer service was awful
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Answer by Vinyl Flooring UK
22 May 2023
Hi, We are really sorry about the inconvenience that has been caused by the courier team and we have shared the feedback with them. Thankfully the item has been delivered to you in perfect condition. Regards, -VinylFlooringUK