Vinyl Flooring UK
Reviews:

169 reviews in the last 12 months810 total reviews  

4.35
Good
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Top positive review

18 Nov 2023
 Verified review
Only thing would be to maybe give an estimated delivery date at the time of ordering specific items - I ordered over a weekend and so had to wait for the email to tell me when it would be delivered. It was delivered quickly, but it would be better to know more in advance really to make preparation for the delivery. And even though the delivery man delivered to my doorstep (along a pathway), he must have dragged it as the end packaging at both ends was ripped & muddy. Luckily not through to the vinyl so you wrap them very well. But apart from that, I'm very happy with them - 2nd or 3rd time I've used them and will use them again. Great prices, great customer service guys, great products.

Top negative review

12 Mar 2023
 Verified review
Initially we ordered our vinyl flooring and everything was fine . We had a confirmation saying they had it in stock , then a couple of days later we had a message saying it was going to be delivered the next day. Within 10 mins after that message we had an email saying they’d not got it in stock , after multiple phone calls and struggling to get in touch Friday I was promised that my product would be here on Saturday and we still have no product, not sure if anyones had this experience we have but the customer service has been shocking .
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Reviews for Vinyl Flooring UK

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Sue L.
Salisbury
29 Dec 2023
 Verified review
Nothing has arrived yet!
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10 Dec 2023
 Verified review
Flooring not delivered, company said delivery attempted but I was in all day, checked CCTV and ring doorbell and confirmed no delivery attempt was made. A week later still no flooring!
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4 Mar 2023
 Verified review

3 different flooring’s discontinued

Found lovely flooring, great price, good website. 3 days later someone emailed to say the chosen floor was not available. Called them and was told that it had been discontinued when they called the manufacturer to order, seemed reasonable. Gave 2 alternatives only to find out both were also discontinued. Once I could understand but 3 times seems like a problem to me. Asked to cancel and got money back the next day. Customer service was good but they did get my mobile mixed up with a different customer as well.
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Answer by Vinyl Flooring UK
10 Mar 2023
Hi, We are sorry about that, The supplier just told us the entire range has been discontinued after we send you alternatives, We hope to serve you better in future. Regards, -Yusuf
16 May 2023
 Verified review
Item was not delivered and they would not proceed with a refund, dump your items outside your house and the only reason I know is they sent me a proof of delivery. You don’t get an email to say when it’s out for delivery or even when it’s been delivered, rude customer service when I rang up, and explaining that it’s not there fault and they wouldn’t offer a full refund as they have delayed my carpenter fitting the flooring, this bought more costs to myself and I have used another flooring provider.
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Answer by Vinyl Flooring UK
22 May 2023
Hi, As per the courier the item has been delivered now, We do apologise for the inconvenience that has been caused. -VinylFlooring UK
25 Aug 2023
 Verified review
The customer service is shocking. After being given a tracking link that didn’t work and being misinformed of delivery slots 3 times, I spoke to a female member of the team who was rude, very passive aggressive, wouldn’t listen to anything I said as she continually shouted over me and had no idea how to speak to people
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30 Apr 2023
 Verified review
Try to be honest,that would be a starting point, ordered a £15.99 square metres x25 square metres in total, But was delivered a product I did not order that was £10.99 square metres in the hope I would not notice....This is called misselling and FRAUD.. I'm STILL awaiting my money back Awful company....
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22 Jul 2023
 Verified review

Waste of tine

Ordered a remnant which it said was in stock, message at 7am to say item in stock and would be sent out only to get message at 11:30 saying item damaged here's your refund. So many days wasted with this luckily found another good seller. Don't waste your time with this company!!
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22 Apr 2023
 Verified review
Tracker shown our item in delivery depot for the last 5 days. When contacting you we are told even though delivery company portal is not working we had received our item. NOT TRUE. Extremely disappointed with service. Will have to take legal action if this is not solved soon
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Answer by Vinyl Flooring UK
26 Apr 2023
Hi John, We would like to inform you that our courier has left your parcel on 22/04/2023 @ 09:46 at your property. If you have questions regarding the care of your new item, please don't hesitate to contact us. Thank you for your purchase. Kind Regards,
31 Aug 2023
 Verified review

I don't recommend ordering samples

I ordered 3 samples. One was out of stock (no mention as yet of them offering to refund) and they sent the wrong sample for one of the other ones. Additionally they didn't pay sufficient postage, so I had to pay an extra £1.50 for Royal Mail to deliver them to me.
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7 Jul 2023
 Verified review
Stay well clear.. promised delivery 4 days in a row.. waited in those full days as no specific time slot given, and still never showed. Shocking service
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17 Apr 2023
 Verified review
Still waiting delivery after one week . 2 emails was send so far different dates in the past ,I was waiting and no delivery. Highly disappointed
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Answer by Vinyl Flooring UK
18 Apr 2023
Hi, We can confirm the item has been delivered to you successfully and we apologize for the delay that has been caused by the courier end.
21 Aug 2023
 Verified review
This is the wrong colour on the photo, its come grey not black
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9 Oct 2023
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13 Mar 2023
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